Niagara Falls hotellit lähellä Horseshoe Falls

Plussat: 10

Plussat: Location was good

Miinukset: They charge for parking. It isn’t that uncommon but being upcharged at the last minute make you feel like you are getting ripped off. But worse, we paid $15/day and they ran out of spots in the parking lot. They had several business Christmas parties that day so those attendees used the parking lot at no charge. They had a shared lot with a theatre down the street they told me I could use. Street parking was cheaper and closer but they refused to refund my parking for the day. It’s a small issue but I will not be returning to this hotel.

Plussat: The hotel was right across from the falls. Walking distance to pretty much everything. The room was cleaned daily and the staff was friendly and knowledgeable. I would highly recommend the hotel and plan on visiting again.

Miinukset: Nothing

Plussat: Overall comfortable stay. As to be expected from Marriott.

Miinukset: A little bit of a walk to the Falls, Clifton Hill, casino and other attractions. The otherarriott is slightly closer, even though it’s just across the street.

Miinukset: it is a beautiful hotel your attention is excellent and the view is spectacular

Plussat: I stayed here for a week with my partner to visit family in the area and explore the falls. The Room was clean and comfortable. Beds were cozy with duvet blankets and big pillows. The room was a spacious and relaxing atmosphere. Customer service was on point and staff was really friendly and accommodating. We will stay here again when visiting this area if we can find a decent deal again on rooms like we did this time.

Miinukset: We were charged for Wi-Fi when our stay was over which should be included. Parking at the hotel was expensive. After paying high prices for a room it seems unreasonable to have to pay $30 per night for parking. We booked our room through a booking company so our rate was a bit cheaper, but be prepared to have quite a bit of coin for parking. Restaurants and coffee shops in and around the hotel have huge price jumps. We found it better to travel away from the tourist areas for drinks and eats. There are plenty of amazing options that aren't far.

Plussat: Cleanliness, comfort and the staff

Plussat: The view, room was spacious, parking was conveinant.

Miinukset: Nothing to comment on.

Plussat: The hotel itself is gorgeous. The view from our fallside room was amazing. Absolutely amazing. The bathroom and walk in shower was fantastic! The hotel was very clean and the staff was helpful for all of our touristy questions!

Miinukset: The bathroom door, while very aesthetically pleasing, was not very functional for a group of people.. the door didn't close all the way (it was a sliding barn door type style) and it didn't allow for the bathroom activities to be "separate" from the rest of the hotel room. The only other issue I had was the paying for parking (two nights was $70) and the breakfast buffet, while very good, was $22 a person.. just a hair on the expensive side for those two items.

Plussat: Stay, hotel staff, Restaurant and service.

Miinukset: There should be more than one soap. I had to request to send needed soap for bath.

Plussat: Large and comfortable room. Walking distance from the attractions. Quiet and clean

Miinukset: When you reserve 4 people and get breakfast for only 2 it's disappointing.

Plussat: The place was clean. Location was good.

Miinukset: Air conditioning was broken. Room was too hot and we couldn't do anything about it. Staff put an industrial fan in our room. Staff was very cold and didn't seem to care at all. Satellite tv was broken too so, no tv. When asked they said they are working on it. Happened due to a storm that broke the sattelite. Ironically there was no storm. Don't know what they were talking about as I live in the area.

Plussat: Arrived a little early but reception said rooms were not ready but would be ready at 3:30. She was curt and spent more time telling us what she could not do for us than actually helping. We pre checked in and We left for sightseeing and got back to the hotel at 3:25. Our rooms still not ready he told us to wait a few minutes in lobby. We waited 20 minutes in lobby until we told we can go up to our rooms.

Miinukset: The rooms were a disappointment. The rooms had a strong odor of chlorine because we were on a low floor above the pool. I am extremely sensitive to smells and it really bothered me but when I addressed this issue with reception he looked at me like I was crazy I was told for the price I paid this is the only rooms available but he could send someone to the room to check it out. I would not recommend this hotel

Plussat: The hotel is walking distance to anything you'd want to see in Niagara. You can get free cookies from the concierge at check-in/check-out.

Miinukset: There was a faint smell of cigarettes in our room. The bed's dressing consisted of an uncovered duvet sandwiched between two flat sheets. I've never seen such a thing before. Our room was on the 7th floor with a balcony, which is accessible from a number of rooms. As a result, we got to listen to one woman's phone call as she paced the entire length of the balcony. The breakfast brunch is absolutely not worth the expense. Staff refused to remove the DMDF and DMDF HST charges from our bill, stating the chargers are "mandatory". The lack of transparency with these charges is super sketchy so double-check your reservation/agreement in advance.

Plussat: Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair.

Miinukset: view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.

Miinukset: Drinking glass had lipstick on it. Obviously had not been cleaned or replaced after last guest.

Plussat: Overall a nice place. Looks very well kept and clean. The staff was very friendly. Nice facility....

Plussat: Pool and spa were excellent. Room was spacious and clean. Hotel was very comfortable and welcoming. I liked the free cookies. Would stay there again and recommend it

Miinukset: Nothing

Plussat: I LOVED the AMAZING view from the 12th floor of the Niagara Falls and the Ferries Wheel. Definitely family friendly with a 15 minute walk to arcades, restaurants, 4-D kids movies, bowling, laser tag, etc. My hubby and I will DEFINITELY return again in the Summer. The staff was AWESOME. BEST TRIP EVER!!

Miinukset: Don't change a thing.

Plussat: It was close to many of the attractions.

Miinukset: Mattress was too hard, pillows were too soft--no support.

Plussat: Well maintained.

Miinukset: Not full Falls view. Room was stuffy

Plussat: The hotel is super close to the falls and Clifton Hill area of Niagara, but not in the middle of the action so it's nice and quiet. We didn't have a view room, but we could still see part of the falls. There really isn't a bad room in the place. The pool is salt water and had an adult's only part for swimming laps which was appreciated.

Miinukset: There is an additional parking fee per night if you drive.

Plussat: Everything was fantastic

Miinukset: Nothing

Plussat: Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.

Plussat: The location and free parking made this hotel very appealing.

Miinukset: The hotel felt dingy. The hallways are old and dark. When we first got to our room the tv and 4 separate lights didn't work. Apparently housekeeping likes to unplug everything (we were told this is a known issue and apparently one that has not been addressed). Not a huge deal, but any decent hotel would make sure everything was perfect by the time guests arrive. In addition the room didn't feel clean. There were a few pills on our floor and a small stain on the sheets. The sink also looked grimey. Free parking is great, but there was garbage EVeRYWHERE. Overall it just seemed like their wasn't much pride in whoever makes the decisions at the Holiday Inn. The staff was very kind and helpful, but whoever is making the big decisions needs to invest some $ into the place and clean it up a bit. After one night we cancelled the rest of our reservation and stayed at the Hilton in a studio suite with a view of the falls for the SAME PRICE!

Plussat: Everything

Miinukset: the room service is only for the breakfast and not the rest of the day

Plussat: Bed Heart Shaped Jacuzzi

Miinukset: No outlets No ventilation in bathroom. Not very romantic to smell partner s business. Have to turn on each lamp - no central switches No fridge

Plussat: The staff was very helpful & friendly! We were able to gets parking pass even though we arrived early! The room was quite nice!

Miinukset: Could hear crying baby next door- maybe because of thin walls or the connecting doors? Also, although the ice machine owe to our room was convenient, it was also noisy late at night. Happily the baby didn't cry long and we were so tired it may not have mattered much anyway!

Plussat: We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool.

Miinukset: The breakfast was not included however, and was rather pricey, even with the kids' breakfasts more or less free. I say more or less because the kids menu was restricted and you still have to pay tax on it. Speaking of tax, there is a hidden tourism tax on the room and food which the hotel did not mention. A family member told us about it after our stay. This tax is optional and you can ask for it to be removed--but only if you know it's there in the first place!

Plussat: The location is perfect. You are by a lot of great restaurants and walking distance from the falls.

Plussat: The price, included free parking, and staff were all very nice. The hotel seemed to be within walking distance of everything, including the falls. It was also right next to Jimmy Buffett's Margaritaville.

Miinukset: We got assigned a room that had vending machines directly outside of our room. We couldn't hear people but what was a bummer was that the extra space that was taken out of our room for the vending area was compensated by taking room from our balcony. This made it very small. Enjoyable none the less.

Plussat: We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.

Miinukset: Breakfast was horrible.

Plussat: convenient location

Miinukset: mattress is so old and uncomfortable

Miinukset: Self parking wasn't near and soap wasn't full

Plussat: It was perfect location. Cat walk across to the casino which was across the street.

Miinukset: There was hair in the shower.

Plussat: Bed was very comfortable with great pillow selection. Employees were all friendly

Miinukset: Need a makeup mirror

Plussat: Good location and staff

Miinukset: No breakfast Wifi doesn't work in the room

Plussat: Location

Miinukset: Room was not clean when we went in; hotel offered a bottle of wine for the inconvenience. The housekeeping manager came to inspect the room and agreed that it has not been properly cleaned. Seemed somewhat inconvenienced when I asked that the dirty bed sheets also be replaced. Would never go back even if it were free.

Plussat: Clean and good staff

Miinukset: There were lots of noise from pipelines inside building and air vents

Plussat: Nice view from window ! Clean and convenient

Miinukset: Haven't find one to dislike

Plussat: Value Location Comfort Cleanliness

Miinukset: Elevators - insufficient number Crowded

Plussat: Good location near the falls. It was easy to walk anywhere, or take the Wego bus. We had a great front desk clerk who warmly welcomed us and took good care of us.

Miinukset: The casino across the street has a massive parking garage attached, so the "falls view" from the hotel is mostly a parking garage view, with a sliver of falls visible above it. Elevator call buttons were out. This seems minor, but you should have seen guests stabbing at buttons. Does it work? I dunno, better hit both up and down to see if anything works. Stabbing buttons, no response, stabbing buttons in frustration. So minor, such an easy fix, but such an annoyance. The hotel is surrounded by absolutely awful food options. Expensive and abysmal quality. There are good food options in Niagara Falls: use Yelp to find them and go to them. It will be worth the walk/bus to get away from the horrific food choices near the hotel. And the room had a weird smell. I think someone before us spilled something on the carpet. We stayed only two nights, so we just powered through. Housekeeping should have caught this, though.

Plussat: I enjoyed this stay immensely; it was a last minute choice and we arrived just 15 minutes after making the online booking, but they were all ready for us and the check in went very smoothly. The desk clerk explained everything very well and the room was very spacious and well presented. It was only when we opened the curtains that we noticed the view of the falls which was stunning. The shower was amazing, powerful and felt like a massage for my shoulder. The bed was so comfortable I was off to sleep immediately, which after a 10 hour drive was very welcome. The location is great right on the main drag of Niagara Falls, everything is conveniently close by.

Miinukset: There was nothing I didn’t like, great place, fully recommended

Plussat: Easy access to anything and cleanliness

Plussat: Easy access to casino. Good location for sightseeing and activities.

Miinukset: No refrigerator in room. $20 a night for a fridge is dumb.

Miinukset: The room was best to the elevators. The walls were thin and daylight could be seen all the way around the door to the room with a one inch gap along the floor. Very noisy.

Plussat: The room itself was great, very comfortable and fairly clean. The 4min walk to the falls is a great bonus too!

Miinukset: Something to keep in mind while reading this is me and my girlfriend are early 20’s, we are young. When pulling into the parking garage we were given an option of self park or valet, we asked how much parking was, if it was ridiculously expensive we would just park in a parking lot as we were only one night. We were told self parking was $35 and valet was $40, so we chose to park at the hotel in the self park. During check out we received the bill and we were charged $35 for self parking and $45 for parking. We told the person serving us that we were told it was only $35 to park for the night and we would have just parked in the parking lot nearby for $30 if we knew it would be $80 here. The response we received was “I’m sorry sir but this is what we charge”. I’m not upset about the price, more so that it seemed we were lied to about the price. As well during our check in we noticed everyone in line was asking for the highest floor possible when checking in or asking to be put on a higher floor once they were given a room. All of these people had their requests met and some were given multiple options. When we got up to the counter and were checking in we asked to please have the highest floor available. The response we received was “I’m sorry sir we do not take requests, we only give what is available”. This was upsetting as everyone else had there requests met, where as we were we told no. Once entering our room we noticed outside our window we had a big pillar right in the middle of our view, blocking most of it. The main reason we booked here is because we heard of the great views. We were not happy about this as we booked a room with city view, not a pillar view. When we received our welcome text message, they asked if there was any complaints and if so they would make it right. We told them about this and that we were not happy with the blocked view. We received no response. They then sent a second message, again asking how everything was, again we complained about this and again no response. We did not have time to talk to the front desk as the lines we very long and we wanted to enjoy our night. It was very upsetting with all these complaints we had, since we did pay a premium to stay here and no one seemed to care about our experience. I feel like a lot of this treatment was because we are so young and this is a “fancy” hotel. In the end I likely will not book here again and I likely will not recommend it either.

Plussat: Access to casino

Miinukset: The hotel was under reconstruction. Pool didn't work. Ice machine on my floor didn't work, or one floor under.

Plussat: Pictures in ad make the room look new. The actual room looked like it needed some work. Discolouration in bathtub, missing fixture in washroom with insulation falling out of it, pull out sofa bed had a broken corner, closet door was broken. Look like there was water infiltration problem on the mezzanine and looby. No sign or mention of the cost of parking and it turn out to be 44$ a day with tax which is overpriced . I mentioned all this at checkout and all I got as a response “ thank you for letting us know about the problems with the room “. Nothing else.

Miinukset: More accurate representation of the room. A discount or some sort of compensation when problems are mentioned at the front desk.

Plussat: The staff was nice and accommodating.

Miinukset: I am single man traveling with two kids. I booked a room with city view. I selected this hotel rather than others was because the pool. Upon arrival I was informed that the pool was closed then I was given a room that seemed worse than a cheep motel. I went back and requested another room. In which they were nice to give another room. So what exactly made this a bad experience was mostly with the stringent rules and false marketing by kayak 1:- there was nothing on kayak site that the pool was closed 2:- there was nothing about extra fees that the hotel will add to the reservation fee this amounted to an additional $100 a day (parking was $35 a day) 3:- when I called kayak to see what changes can be done they offered me a 10% refund which it came to $50. (Nice right!!) however if I wanted to move to a different hotel I was going to be charged $75 what a joke 4-: lots of construction noice My stay was bad because of false marketing by kayak and what seemed they are out to get you if you do not ask and investigate every little thing Kayak did start processing the $50 refund , thank you for that but teuly that dose not replace the bad experience I had.

Plussat: View was great, employees were supporive

Miinukset: nothing

Plussat: Staff was very accommodating. The hotel was close to all acitivies. Bed was very comfortable as well as the room. I would recommend this hotel to others!

Plussat: Customer service was excellent. But we just had one concern about internal communication.

Miinukset: We had called earlier to let the front desk know that the guest was celebrating her birthday with her family but it seems the note was not left on file. This was disappointing as the customer service rep assured us a note would be put on file. Not the best example of effective communication amongst staff. Also, the pool was closed due to renovations and this is normally a big part of our leisure enjoyment when staying at Hilton hotels.

Miinukset: We twice a water leak from the room above during the night, Staff reluctant to look into the issue stating they didn't want to disturb the occupant.

Plussat: I liked the cleanliness of the establishment and the convenience of the location.

Miinukset: Our room was hot and the a/c would not keep the room condition. There also was a hotel tax plus a tourist tax everywhere you went. I pre paid for the hotel then got invoices for another 209.00 at checkout for these fees and 45.00 per day for parking. They we’re kind enough to comp my parking for the inconvenience of a hot room.

Plussat: Proximity to the Fallsview casino

Miinukset: Paying for a city view room gets you a view of a wall. If you argue with the staff at Hilton they’ll tell you what they told me, “pay more and you’ll get a better view”. I have never had front desk staff tell me to pay more in a very rude manner. How about Hilton be truthful to customers on what really views from rooms look like...

Plussat: The staff were very friendly and welcoming. The view from our room was awesome and the hotel is conveniently located.

Miinukset: Nothing.