Niagara Falls hotellit lähellä Queen Victoria Park

Plussat: Beautiful rooms, friendly staff and the best location. Walking distance to everything and front-facing rooms have the perfect view of the fireworks over the falls. Amazing hotel. We wouldn’t stay anywhere else.

Miinukset: Very dirty. Un safe. Was warned about shady characters walking around. Water stains on furniture.

Plussat: On the high floors you actually get to see the falls on a budget price!

Miinukset: The mattresses aren't the best but they'll do.

Plussat: It was good price and close to the falls and Clifton hills

Miinukset: My room did not have a jacuzzie tub like in the description I was kind of disappointed by that

Plussat: Centrally located. Most sites walking distance.

Miinukset: Needs updating, parking should be free if you stay there... plus my car was dinged in the lot!

Plussat: I loved the location! The stuff was very nice, room had everything we needed.

Miinukset: There was an "old carpet" smell in the hallway and the room. I mean it nothing that will burn the nose hair but it was there.

Plussat: Had the junior suite which was very spacious (however friend also had suite that was slightly smaller so specify when booking). Overall was a decent stay for one night but wouldn't want extended stay there. Close to clubs and shopping!

Miinukset: For some reason the tv channels were seriously lacking. Aimed to be back in room for jays game but couldn't get it on tv! Also mini-fridge and microwave are great to have but seriously small and outdated! My friends and I joked that this was a hotel-motel feel.

Plussat: Only thing good at this hotel is location.

Miinukset: The room smelled like cigarette smoke (our clothes and hair smelled just from being in there). The curtains looked and smelled like they have never been washed since they were put up. Even the air coming out of the a/c unit smelled. Stained carpeting. Tried to get a different room but was told none available. Front desk staff not helpful. (During our 4 day stay we dealt with a broken toilet, broken safe, dog barking through night, elevator broken for 2 days). This hotel is for smokers and people traveling with dogs. Wish we had left as soon as we smelled the room.

Plussat: location

Miinukset: I was charge extra for a full parking Parking lot. Room is dark and tv super old , with 5 channels. They offer Wii fi ,but it was not able . I complained and a handyman came to help me and He said sorry. It does not work on 8 floor. Luis Araoz

Plussat: Total cost for a King bed and fold out couch was $57.50 (US). You could see the American Falls from our window. They would probably be obscured by trees when their leaves return. Pool area was fine, perhaps a little stark. Bed was somewhat comfortable. The room was kept up. For some reason, there was a plastic bag over the smoke detector.

Miinukset: Walls seem very thin. Could hear the neighboring TV very clearly. We used the noisy fan to create white noise to drown out the TV. Our door would rattle when the neighboring door would shut. The bathroom could use some work. The light colored tile grout was turning black and tiles cracked.

Plussat: Arrived a little early but reception said rooms were not ready but would be ready at 3:30. She was curt and spent more time telling us what she could not do for us than actually helping. We pre checked in and We left for sightseeing and got back to the hotel at 3:25. Our rooms still not ready he told us to wait a few minutes in lobby. We waited 20 minutes in lobby until we told we can go up to our rooms.

Miinukset: The rooms were a disappointment. The rooms had a strong odor of chlorine because we were on a low floor above the pool. I am extremely sensitive to smells and it really bothered me but when I addressed this issue with reception he looked at me like I was crazy I was told for the price I paid this is the only rooms available but he could send someone to the room to check it out. I would not recommend this hotel

Plussat: The hotel is walking distance to anything you'd want to see in Niagara. You can get free cookies from the concierge at check-in/check-out.

Miinukset: There was a faint smell of cigarettes in our room. The bed's dressing consisted of an uncovered duvet sandwiched between two flat sheets. I've never seen such a thing before. Our room was on the 7th floor with a balcony, which is accessible from a number of rooms. As a result, we got to listen to one woman's phone call as she paced the entire length of the balcony. The breakfast brunch is absolutely not worth the expense. Staff refused to remove the DMDF and DMDF HST charges from our bill, stating the chargers are "mandatory". The lack of transparency with these charges is super sketchy so double-check your reservation/agreement in advance.

Plussat: Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair.

Miinukset: view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.

Miinukset: Drinking glass had lipstick on it. Obviously had not been cleaned or replaced after last guest.

Plussat: Overall a nice place. Looks very well kept and clean. The staff was very friendly. Nice facility....

Plussat: Pool and spa were excellent. Room was spacious and clean. Hotel was very comfortable and welcoming. I liked the free cookies. Would stay there again and recommend it

Miinukset: Nothing

Plussat: I LOVED the AMAZING view from the 12th floor of the Niagara Falls and the Ferries Wheel. Definitely family friendly with a 15 minute walk to arcades, restaurants, 4-D kids movies, bowling, laser tag, etc. My hubby and I will DEFINITELY return again in the Summer. The staff was AWESOME. BEST TRIP EVER!!

Miinukset: Don't change a thing.

Plussat: It was close to many of the attractions.

Miinukset: Mattress was too hard, pillows were too soft--no support.

Plussat: Well maintained.

Miinukset: Not full Falls view. Room was stuffy

Plussat: The hotel is super close to the falls and Clifton Hill area of Niagara, but not in the middle of the action so it's nice and quiet. We didn't have a view room, but we could still see part of the falls. There really isn't a bad room in the place. The pool is salt water and had an adult's only part for swimming laps which was appreciated.

Miinukset: There is an additional parking fee per night if you drive.

Plussat: Everything was fantastic

Miinukset: Nothing

Plussat: Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.

Plussat: Good pool,hut tub and sanua

Miinukset: Wifi wasn't that good ... At least not up on the 4th floor

Plussat: Clean, bright, comfortable room. Kids loved the pool. Relaxed atmosphere. Basic exercise room.

Miinukset: It was a bit pricey for a place with zero breakfast.

Plussat: Room was very comfortable and spacious. Liked the retro decor.

Miinukset: Hugely inflated pricing for a weekend stay. Bath towels too small and too few. Spa was too busy to enjoy and facilities (shower area) lacking.

Plussat: Excellent price, clean, friendly staff. Only complaint - turn up the heat in the hot tub

Miinukset: Hot tub too cold

Plussat: The front desk staff. As a former hotel guest service agent I was very satisfied withthe staff and their recommendations. Young brown skin gent working the evening shift is a star and if your smart lock him down in you company.

Miinukset: The ugly design paintings in in the room. Who approved that?

Plussat: Location

Miinukset: It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount

Miinukset: Self parking wasn't near and soap wasn't full

Plussat: It was perfect location. Cat walk across to the casino which was across the street.

Miinukset: There was hair in the shower.

Plussat: Bed was very comfortable with great pillow selection. Employees were all friendly

Miinukset: Need a makeup mirror

Plussat: Good location and staff

Miinukset: No breakfast Wifi doesn't work in the room

Plussat: Location

Miinukset: Room was not clean when we went in; hotel offered a bottle of wine for the inconvenience. The housekeeping manager came to inspect the room and agreed that it has not been properly cleaned. Seemed somewhat inconvenienced when I asked that the dirty bed sheets also be replaced. Would never go back even if it were free.

Plussat: Clean and good staff

Miinukset: There were lots of noise from pipelines inside building and air vents

Plussat: Nice view from window ! Clean and convenient

Miinukset: Haven't find one to dislike

Plussat: Value Location Comfort Cleanliness

Miinukset: Elevators - insufficient number Crowded

Plussat: Good location near the falls. It was easy to walk anywhere, or take the Wego bus. We had a great front desk clerk who warmly welcomed us and took good care of us.

Miinukset: The casino across the street has a massive parking garage attached, so the "falls view" from the hotel is mostly a parking garage view, with a sliver of falls visible above it. Elevator call buttons were out. This seems minor, but you should have seen guests stabbing at buttons. Does it work? I dunno, better hit both up and down to see if anything works. Stabbing buttons, no response, stabbing buttons in frustration. So minor, such an easy fix, but such an annoyance. The hotel is surrounded by absolutely awful food options. Expensive and abysmal quality. There are good food options in Niagara Falls: use Yelp to find them and go to them. It will be worth the walk/bus to get away from the horrific food choices near the hotel. And the room had a weird smell. I think someone before us spilled something on the carpet. We stayed only two nights, so we just powered through. Housekeeping should have caught this, though.

Plussat: I enjoyed this stay immensely; it was a last minute choice and we arrived just 15 minutes after making the online booking, but they were all ready for us and the check in went very smoothly. The desk clerk explained everything very well and the room was very spacious and well presented. It was only when we opened the curtains that we noticed the view of the falls which was stunning. The shower was amazing, powerful and felt like a massage for my shoulder. The bed was so comfortable I was off to sleep immediately, which after a 10 hour drive was very welcome. The location is great right on the main drag of Niagara Falls, everything is conveniently close by.

Miinukset: There was nothing I didn’t like, great place, fully recommended

Plussat: Easy access to anything and cleanliness

Plussat: Easy access to casino. Good location for sightseeing and activities.

Miinukset: No refrigerator in room. $20 a night for a fridge is dumb.

Miinukset: The room was best to the elevators. The walls were thin and daylight could be seen all the way around the door to the room with a one inch gap along the floor. Very noisy.

Plussat: The room itself was great, very comfortable and fairly clean. The 4min walk to the falls is a great bonus too!

Miinukset: Something to keep in mind while reading this is me and my girlfriend are early 20’s, we are young. When pulling into the parking garage we were given an option of self park or valet, we asked how much parking was, if it was ridiculously expensive we would just park in a parking lot as we were only one night. We were told self parking was $35 and valet was $40, so we chose to park at the hotel in the self park. During check out we received the bill and we were charged $35 for self parking and $45 for parking. We told the person serving us that we were told it was only $35 to park for the night and we would have just parked in the parking lot nearby for $30 if we knew it would be $80 here. The response we received was “I’m sorry sir but this is what we charge”. I’m not upset about the price, more so that it seemed we were lied to about the price. As well during our check in we noticed everyone in line was asking for the highest floor possible when checking in or asking to be put on a higher floor once they were given a room. All of these people had their requests met and some were given multiple options. When we got up to the counter and were checking in we asked to please have the highest floor available. The response we received was “I’m sorry sir we do not take requests, we only give what is available”. This was upsetting as everyone else had there requests met, where as we were we told no. Once entering our room we noticed outside our window we had a big pillar right in the middle of our view, blocking most of it. The main reason we booked here is because we heard of the great views. We were not happy about this as we booked a room with city view, not a pillar view. When we received our welcome text message, they asked if there was any complaints and if so they would make it right. We told them about this and that we were not happy with the blocked view. We received no response. They then sent a second message, again asking how everything was, again we complained about this and again no response. We did not have time to talk to the front desk as the lines we very long and we wanted to enjoy our night. It was very upsetting with all these complaints we had, since we did pay a premium to stay here and no one seemed to care about our experience. I feel like a lot of this treatment was because we are so young and this is a “fancy” hotel. In the end I likely will not book here again and I likely will not recommend it either.

Plussat: Access to casino

Miinukset: The hotel was under reconstruction. Pool didn't work. Ice machine on my floor didn't work, or one floor under.

Plussat: Pictures in ad make the room look new. The actual room looked like it needed some work. Discolouration in bathtub, missing fixture in washroom with insulation falling out of it, pull out sofa bed had a broken corner, closet door was broken. Look like there was water infiltration problem on the mezzanine and looby. No sign or mention of the cost of parking and it turn out to be 44$ a day with tax which is overpriced . I mentioned all this at checkout and all I got as a response “ thank you for letting us know about the problems with the room “. Nothing else.

Miinukset: More accurate representation of the room. A discount or some sort of compensation when problems are mentioned at the front desk.

Plussat: The staff was nice and accommodating.

Miinukset: I am single man traveling with two kids. I booked a room with city view. I selected this hotel rather than others was because the pool. Upon arrival I was informed that the pool was closed then I was given a room that seemed worse than a cheep motel. I went back and requested another room. In which they were nice to give another room. So what exactly made this a bad experience was mostly with the stringent rules and false marketing by kayak 1:- there was nothing on kayak site that the pool was closed 2:- there was nothing about extra fees that the hotel will add to the reservation fee this amounted to an additional $100 a day (parking was $35 a day) 3:- when I called kayak to see what changes can be done they offered me a 10% refund which it came to $50. (Nice right!!) however if I wanted to move to a different hotel I was going to be charged $75 what a joke 4-: lots of construction noice My stay was bad because of false marketing by kayak and what seemed they are out to get you if you do not ask and investigate every little thing Kayak did start processing the $50 refund , thank you for that but teuly that dose not replace the bad experience I had.

Plussat: View was great, employees were supporive

Miinukset: nothing

Plussat: Staff was very accommodating. The hotel was close to all acitivies. Bed was very comfortable as well as the room. I would recommend this hotel to others!

Plussat: Customer service was excellent. But we just had one concern about internal communication.

Miinukset: We had called earlier to let the front desk know that the guest was celebrating her birthday with her family but it seems the note was not left on file. This was disappointing as the customer service rep assured us a note would be put on file. Not the best example of effective communication amongst staff. Also, the pool was closed due to renovations and this is normally a big part of our leisure enjoyment when staying at Hilton hotels.

Miinukset: We twice a water leak from the room above during the night, Staff reluctant to look into the issue stating they didn't want to disturb the occupant.

Plussat: I liked the cleanliness of the establishment and the convenience of the location.

Miinukset: Our room was hot and the a/c would not keep the room condition. There also was a hotel tax plus a tourist tax everywhere you went. I pre paid for the hotel then got invoices for another 209.00 at checkout for these fees and 45.00 per day for parking. They we’re kind enough to comp my parking for the inconvenience of a hot room.

Plussat: Proximity to the Fallsview casino

Miinukset: Paying for a city view room gets you a view of a wall. If you argue with the staff at Hilton they’ll tell you what they told me, “pay more and you’ll get a better view”. I have never had front desk staff tell me to pay more in a very rude manner. How about Hilton be truthful to customers on what really views from rooms look like...

Plussat: The staff were very friendly and welcoming. The view from our room was awesome and the hotel is conveniently located.

Miinukset: Nothing.