Portland hotellit lähellä Tom McCall Waterfront Park

Plussat: Beds were very comfortable. Staff was very attentive. Easy walking to places. Very clean. Great stay over all.

Miinukset: Toilet stopped up twice but staff were right on it when notified.

Plussat: Quiet, comfortable centrally located hotel with friendly helpful staff and a nice convivial atmosphere

Plussat: The hotel itself is nice, clean, and very conveniently located to many attractions and great restaurants in downtown Portland. However, those do not make up for the truly terrible customer service we experienced.

Miinukset: As a frequent traveler, I've stayed in my fair share of hotels of varying degrees of comfort. Upon checking into the Paramount hotel, I was very pleased with the hotel and my room- however, my pleasant experience stopped there. At 1 AM my first night, the guest in the room next to me was being overly disruptive. I finally called the front desk, spoke to April, and hoped it would be taken care of. The guest continued to be loud and I woke up every hour- at one point she was screaming at a hotel employee that he was assaulting her- until I called again at 4 AM and was told that the guest was being escorted out. However, this process was also loud and kept us up until close to 5 AM- and ultimately, the hotel took 4 hours to solve a problem that I called about at 1 AM. I understand that a loud neighbor is not the hotel's fault- what happened next was. I never received any sort of follow up from them, explaining or apologizing for our terrible night. Since I was not contacted, I stopped by the front desk and spoke to Jeremy- he was rude and did not apologize or offer any explanation as to what happened or what compensation we could expect. I stopped the desk a second time and requested that a manager call me on my cell phone- I was going to be out of my room all day. I left my cell phone number with Jeremy- and received no call. I returned to the hotel around 7PM and once again approached the front desk- I was told there was no available manager and that I wouldn't be able to speak to one until 9 AM the next morning (after I was already expected to check out). Finally, Charlie at the front desk was able to get a hold of a manager who said that she had tried calling my room (even after I specified that I would be out all day and specifically left my cell phone number) and that they would compensate one night of my valet parking ($39). Through all of this, I still never spoke to a manager and never received a formal apology (though a manager did call me on my flight back to New York the next day). Overall, the horrible customer service and miscommunication of the hotel staff left me upset and, frankly after the events of the night before, unsafe. For the cost of this hotel, I expected better service and a better compensation for my lost night of sleep. My stay was handled in an unprofessional manner- I certainly will not be returning and urge others to choose other accommodations when visiting Portland.

Plussat: restaurant was great. Room was clean and comfortable.

Plussat: View, cleanliness, roominess, service

Miinukset: Bed hurt my back (not normal), loud jacuzzi, TV channel surfing was a bit awkward.

Plussat: Staff was excellent. Very accommodating and helpful

Plussat: Great location. Can't beat it. Quality was great. Staff was great and extremely helpful (except doorman). Would definitely recommend.

Miinukset: Doorman were terrible. Never opened the door once for us. Three of them just stood there and watched my wife and I open the door ourselves. I have no problem opening doors, but whats the point of having three doorman if they don't do anything. Minor detail. Just thought it was funny. Not a hard job.

Plussat: location close to everything

Miinukset: Walls were a bit thin?

Plussat: The hotel grounds are beautiful, the location is great, and the jacuzzi in my room was HEAVEN. Great stay. I'll be back!

Plussat: Beautiful building, excellent location near the Pearl District. Loads of cool shops, restaurants, and breweries nearby. Hotel lent us bikes!

Miinukset: Pricey but not out of line for area hotels.

Plussat: The receptioni staff were excellent. They upgraded our room after we told them of our vacation from hell just a month earlier. The location was perfect for us. It is close to the business area, the college and some of Portland best food. Loved it and would stay again.

Plussat: The location is great, and the service is spectacular!

Plussat: Great location. Bar was awesome! Have a "bee's knees"!

Miinukset: Because I used the door knocker that said I didn't need sheets and towels changed, no one ever came to my room to take the garbage or give us more TP, etc. thankfully there was an extra roll in the room. And one of the valet guys was rude to my uber driver when she came to pick us up. It was uncalled for.

Plussat: Have stayed there before and the Hotel is lovely. Bit of a remodel going on, but it's not intrusive. Service is attentive and Portland-friendly.

Miinukset: The parking charge of $36 overnight is usurious; we had to park two cars and when asked if they would comp one of them due to our circumstances, they refused. This will cause me to stay someplace else next time.

Plussat: Bed was comfortable. Room was clean. Location was excellent.

Miinukset: Valet service an absolute disaster. Front desk unable to give good rec's on what to do and where to eat.

Plussat: Very clean and tastefully appointed. A great place to decompress.

Miinukset: Nothing

Plussat: Classy place and Beer happy hour were amazing.

Miinukset: Room size was a little small.

Miinukset: Wish we would have known they were doing construction on the lobby. It was noisy so they should have given us something extra for the trouble

Plussat: Absolutely the best location. Easy to travel to any part of portland, 5 minute walk from Powell's City of Books. Really nice staff, really nice valet, decent gym, decent facilities. Room is clean and cozy. Not a great view but it doesn't really matter since you can access the parts of the city with a great view within 10-15 minutes.

Miinukset: Valet is a bit pricey. No view from our window, but it didn't bother me much.

Plussat: The location is great. You're close to plenty of great restaurants, museums and late night spots. The staff is very friendly and professional. The rooms are comfortable and include nice touches like USB ports on the lamps and recycling bins. And you get free beer every night.

Miinukset: The rooms are a bit small, so you might want to upgrade to the larger rooms when you book. No closet space.

Plussat: Friendly Bartending Staff at Imperial.

Plussat: They upgraded my room when my original room wasn't ready on check in, and they sent a complimentary bottle of champagne to my room because it was my 21st birthday!

Miinukset: Hotel was quite expensive for the size of the rooms

Plussat: There was nothing the staff wouldn’t do to assist and make my stay better. They were all so friendly & efficient. The room was really comfortable and well appointed. Loved the music playing when I walked in the room. The Imperial Restaurant had seriously fantastic food. The hotel’s location was great. They gave me an unrequested upgrade. Did I say how incredible the staff were? So wonderful!

Miinukset: That I had to leave.

Plussat: centerally located with a daily beer hour where you can grab free beer

Miinukset: Rooms are some of the smallest that I've stayed at with very thin walls. Expect to hear your neighbors using the bathroom...

Plussat: The staff gives you a lot of their time, professional and helpful, and most are friendly. The room was beautifully appointed, very comfortable for one person, and I was happily upgraded to a street view of the Starlight Parade.

Miinukset: Unfortunately the ground floor was undergoing renovations, which had I known I would have booked elsewhere.

Plussat: The view was beautiful. Very nice employees.

Plussat: they brought a mini-fridge on request. lots of plugs for charging. Nice location, close to waterfront park and quieter than mid town locations.

Plussat: Location is great, facility is amazing, and staff was exceptional!

Miinukset: Bed was a little firm but still got a good nights rest.

Plussat: The location on the water front is potentially nice.

Miinukset: (1) Took well over 1 hour to check in at 2;30PM -- no rooms available! (2) Noisy. Lots of ambient street noise

Plussat: Overall great service. Nice property. Good location. Kelsey was extremely friendly and helpful at the front desk. Would def visit this property again.

Plussat: very walkable, close to theater and parks, walk to the river,

Miinukset: I like a firmer bed but no one else in the party had bed issues

Plussat: I love the location, the staff, the old world charm, how accommodating everyone is.

Miinukset: I'm not sure I love the new modern furniture in the lobby area.

Plussat: Great, friendly staff. Excellent value for the money. The included drinks in the evening and full breakfast in the morning are a big bonus. I have stayed here before and will again.

Miinukset: Lack of cost effective or variety menu selections in steakhouse

Plussat: The hotel is nice and in a good location

Miinukset: I only gave this place three stars because the windows are only single pain which made our room very noisy. Lots of street noise and loud music from the club down the street. We went there to hang out down town but would also appreciate a good night sleep. Also the rate on kayak was the same as I could get just booking direct with the hotel.

Plussat: The hotel is in a great location and upon entering all you see is a grand lobby decorated completely for Christmas. The checkin/check out process was incredibly easy and the staff was friendly. Even got a free upgrade on the room since we were there for only a night which was a huge and wonderful surprise. The room itself was clean and modern and the bed made me want to stay forever. The hotel offered complementary drinks at night which was a nice surprise and the morning breakfast was such a great experience as compared to other hotel's "breakfasts". Overall I would come back to this hotel every time I come to Portland.

Plussat: Location close to everything!

Miinukset: They charge you for wifi , why!?!?!

Plussat: Clean good complimentary breakfast and drinks

Miinukset: Had to pay $10 for wifi $30 a night parking cable in room kept cutting out for our 2 night stay

Plussat: Breakfast and cocktail hour was great addition to the hotel and added value to the stay for price. Wish guest treated staff better by tipping for being served and cleaning tables was surprised that we were the only ones I could see that tipped everyone for what they did. I was ashamed that people don't appriciate nice friendly staff that are willing to help.

Miinukset: Pool was a little colder then I was expecting for everyone wish it was a little warmer. Elevator were so long wait but I guess that what you get when it a historic hotel.

Plussat: I had a good experience.

Miinukset: nothing!

Plussat: Loved the pool and hot tub. Also enjoyed the food.

Miinukset: My room wasn't totally clean and I didn't like the dirty dishes that were always in the hall.

Plussat: Room was great, after changing rooms. Initial room not as described and had to show desk clerk reservation copy from email on phone. Res promised room with a view on top floor. Given previous floor level with view of parking garage. Said were given last available room with view. Had a great view of the city looking towards the river. Breakfast was great! Although the "cooked to order" ad description should of said "buffet" with optional "made to order" omelette. I did, and it was good.

Miinukset: Having to use Valet parking. Rather a forced choice, because of logistics, then end up in public parking area anyway. Location was horrible. Maybe for some tastes is ok. Rough inner city, area. Not a place for going for walks or taking a young family. Sorry, we love Embassy Suites, but won't return to this one. Again, hotel inside was great. The surroundings not so much.

Plussat: Location was great. Parking Garage right across the street. The staff is the best in all departments. Room Service is outstanding and the Food delivered perfect.

Miinukset: The beds were too hard and I woke up with a back ache both mornings. There is only one door between adjoining rooms and you can hear every thing that is said. Which also made us whisper. High school choir were in town and ran up and down hall way knocking on doors . Possibly they could place kids on one floor or wing as not to disturb your other customers.