Portland hotellit Downtown

Plussat: Comfortable bed, spacious room

Miinukset: Tub backed up Water did not stay hot for entire shower

Plussat: Friendly staff, comfortable beds and clean rooms! Cool style too! Great location, my friend and I came down from Olympia WA to take our board exams at the fox tower so location was perfect!

Miinukset: The restaurant menu was a little too fancy for my style and pocket book.

Plussat: The rooms were clean and comfy. Service was fast and courteous. The restaurants were very nice.

Miinukset: I didn't like paying $42.00 for valet. I think it should have been included for the price of the room.

Plussat: Everything

Plussat: Our welcome for my wife and I 20th wedding anniversary by staff and card $ treats in our room. The food we ordered from room service from the restaurant was really good. My wife and I will definitely stay here again and tell our friends about our experience at the Paramount hotel!

Miinukset: I have no suggestions. I think your facility is very consistent in all aspects of insuring your guest have a pleasant experience while staying at your hotel.

Plussat: The location is excellent . Lots of places to eat and shop all in walking distance . The hotel staff were extremely polite friendly and helpful. Rooms were super clean & spacious and spotless bathrooms with all amenities. Great stay

Miinukset: 1 window faced a parking building . The coffee provided in the rooms wasn't great and the milk had a peculiar taste which made the coffee worse .

Plussat: Staff was wonderful, great location and nice view. The bed was exceptionally comfortable

Miinukset: For the amount we paid for our room, (which was spendy)the bathroom sink was cracked and furnishings a little dated. Bar closed early as did room service Next time we'll look for something else in the same location

Plussat: The hotel itself is nice, clean, and very conveniently located to many attractions and great restaurants in downtown Portland. However, those do not make up for the truly terrible customer service we experienced.

Miinukset: As a frequent traveler, I've stayed in my fair share of hotels of varying degrees of comfort. Upon checking into the Paramount hotel, I was very pleased with the hotel and my room- however, my pleasant experience stopped there. At 1 AM my first night, the guest in the room next to me was being overly disruptive. I finally called the front desk, spoke to April, and hoped it would be taken care of. The guest continued to be loud and I woke up every hour- at one point she was screaming at a hotel employee that he was assaulting her- until I called again at 4 AM and was told that the guest was being escorted out. However, this process was also loud and kept us up until close to 5 AM- and ultimately, the hotel took 4 hours to solve a problem that I called about at 1 AM. I understand that a loud neighbor is not the hotel's fault- what happened next was. I never received any sort of follow up from them, explaining or apologizing for our terrible night. Since I was not contacted, I stopped by the front desk and spoke to Jeremy- he was rude and did not apologize or offer any explanation as to what happened or what compensation we could expect. I stopped the desk a second time and requested that a manager call me on my cell phone- I was going to be out of my room all day. I left my cell phone number with Jeremy- and received no call. I returned to the hotel around 7PM and once again approached the front desk- I was told there was no available manager and that I wouldn't be able to speak to one until 9 AM the next morning (after I was already expected to check out). Finally, Charlie at the front desk was able to get a hold of a manager who said that she had tried calling my room (even after I specified that I would be out all day and specifically left my cell phone number) and that they would compensate one night of my valet parking ($39). Through all of this, I still never spoke to a manager and never received a formal apology (though a manager did call me on my flight back to New York the next day). Overall, the horrible customer service and miscommunication of the hotel staff left me upset and, frankly after the events of the night before, unsafe. For the cost of this hotel, I expected better service and a better compensation for my lost night of sleep. My stay was handled in an unprofessional manner- I certainly will not be returning and urge others to choose other accommodations when visiting Portland.

Plussat: Decor and locations

Plussat: Staff was excellent. Very accommodating and helpful

Plussat: location close to everything

Miinukset: Walls were a bit thin?

Plussat: Secure building. Spacious room. Actual hotel building was quiet and felt small because of the layout.

Miinukset: More worn down than expected. Especially for the price. Fitness center was lackluster. Area was noisy. Room often smelled like campfire because of a drafty window and smokestack on the roof next door.

Plussat: Perfect

Plussat: The hotel was conveniently located, the rooms were comfortable, the staff was extremely nice and friendly. There was even a social hour with free wine and beer in the lobby.

Plussat: Staff was amazing and the social hour was great

Plussat: The friendliness of the staff. All the extras like a yoga mat and comfy bath robe.

Miinukset: My in room phone was broken and my room didn''t have the yoga mat already in it so I was worried I would get charged for taking it home.

Miinukset: Downtown Portland is all torn up. I would like to have known that in advance...along with the work around.

Plussat: Great interior design. Hotel is in a good location and has a good vibe. Good restaurant on property. Our dog also loved his stay.

Miinukset: It's an older property that could use a touch up in the corridors. We stayed in a king suite - the glass table is too big. Makes the room feel cramped.

Plussat: Beautifully decorated, great location

Miinukset: The $27 amenity fee that was charged after checkout that was not mentioned at check in I feel this was unfair as I did not use any of the extra amenities they offer. They however were gracious enough to refund the charge after I called.

Plussat: Great hotel, service, location and stay! They checked us in early to accommodate our schedule and loved the wine hour and live music on Thanksgiving! The concierge text is nice too.

Miinukset: Carpet on 2nd floor a bit old with smell. Parking is pricey but we did street parking one night.

Plussat: Funky decor and great service

Miinukset: Bed was a little bit uncomfortable

Plussat: Unique and spacious suite. Eclectic furnishings.

Miinukset: Visible mildew around the bathroom sink. Bed was not as comfy as expected for a 4 1/2 star rated hotel. No coffee maker in the room. Amenity charge collected for not much amenities to offer; no pool on-site.

Plussat: Front desk staff was exceptional

Plussat: The welcoming environment and the great location, staff, service, including food.

Miinukset: Cold bathroom.

Plussat: Clean, very courteous and friendly staff.

Miinukset: Please just include the parking fees in your prices instead of charging us an extra $40/day as a surprise when we check in. I don't like it.

Plussat: The room was comfortable and clean. The staff was very helpful. The only issue is parking. It's expensive at $39 per day and guests are basically forced to pay the price because there is no alternative available. However, the valet staff is delightful.

Plussat: Staff were truly friendly

Miinukset: Parking is expensive but expected due to location.

Plussat: the location and the spacious rooms with kitchen

Miinukset: the coffee. They need to serve better coffee at breakfast. It was pretty awful. And a non-red meat sausage would be appreciated.

Plussat: I was almost $190 + taxes so not a margin, but like most things - you get what you pay for. It is a top-shelf business-type hotel but would be comfy for family or vacate travel too.

Plussat: Great decor and friendly staff .

Miinukset: Great location in Metropolitian Portland! But the parking of $39.00 charge per night can break the bank . Please be advised of this if driving to this hotel to stay . Construction next door was overwhelming at most also

Plussat: Everything about this place was outstanding. Definitely recommend!

Plussat: Breakfast variety including Greek yoghurt, variety in cut up fruit, raisin bread, cooked to order omelets. (Coffee could be a bit stronger.) Friendly staff. in lobby: Computer with printer. Fast WiFi. Warm pool room. Clean and airy gym.

Miinukset: No jacuzzi.

Plussat: Plentiful breakfast with lots of healthy protein and much better coffee than most hotels.

Miinukset: Bed was slightly softer than preferred but no real complaints.

Plussat: Very clean

Plussat: I love the location and the feel of the property. Everything is clean and the shower head is awesome.

Miinukset: My only complaint is the bed is a little uncomfortable.

Plussat: Very clean, great customer service

Miinukset: Doors locked and no one at the front seat when returning in the late evening, so I felt unsafe as I waited outside alone for someone to let me in the Hotel

Plussat: The library is incredible. I could live in that room. The staff were all efficient and very helpful. And the bed was very comfortable.

Miinukset: The room was cold. Not just the temperature but the aesthetics. Perhaps it was supposed to be modern chic, but it came off as uninviting and a room I didn’t want to be in. We did turn the thermostat up but it took half the night to even begin to be comfortable.

Plussat: The location and room we got were really nice. We had an amazing view of downtown Portland.

Miinukset: The heater appeared broken in our room and we had to request a space heater, which took > 1 hour and two phone calls to arrive. The bathroom door was a bit awkward.

Plussat: Awesome library. Friendly staff. Enjoyed cocktail hour.

Plussat: Nice property with bar and restaurant. Location in the city is very good.

Miinukset: A small room, but the room was updated and furnished nicely.

Plussat: The hotel was very cute, and unique. The service was really nice and professional. The location was perfect for 1st time traveler to Portland. We wish if we could stay more at this hotel! we will be back for sure again!

Miinukset: We loved it everything!!!!!

Plussat: The library-lounge.

Miinukset: Hidden 'Amenities' fee, $128. On top of my ---$ 1-night reservation. Hotel claims it has this fee for every guest. Well, whoever made the hotel listing is fraudulent if this fee is as universal to all their guests as they claim. Con-artists in business

Plussat: The location was great and the staff were excellent.

Miinukset: My first night, I came in from a concert to discover the bedsheets were dirty. Not just slept-in, but filthy. The staff brought new sheets and took one night’s amenity fee off the bills but I was very disappointed, and I don’t think I would stay there again. Mistakes happen, but that’s a major error for housekeeping to make.

Plussat: The staff was amazing and so helpful. Really made us feel comfortable.

Miinukset: Honestly everything was great.

Plussat: The staff was lovely and very helpful. The room was very comfortable and the location was excellent.

Miinukset: Would have liked a packet of coffee or tea to go with the electric kettle.

Plussat: Beautiful room! Welcoming front desk

Miinukset: No

Plussat: Location, room size, staff

Miinukset: Not clean under furniture and in corners

Plussat: Well equipped workout room, great location, love the room and bed.

Miinukset: Parking is a little steep.