Portland hotellit Downtown

Plussat: The decor was fairly well done. That was the only good thing about this hotel

Miinukset: Everything! I was able to check in early, which was nice-but that was basically Due to the fact that the whole city was abandoned due to Covid. Every amenity was removed (gym, breakfast), there was no water, no coffee. Why was the rooftop closed? You could have had distance restrictions, or put certain precautions in place (masks were required everywhere anyway). Offered complimentary bottled water or a coupon for free coffee, something! In addition, the area of this hotel is not safe for single travelers.

Plussat: It was comfortable and clean

Miinukset: We couldn’t get WiFi and couldn’t operate the heat to during the day it was cold and during the night it was too warm. It took too long for them to respond to request for assistance but when they did they were helpful

Plussat: Helpful staff. Very clean room. WiFi worked well.

Miinukset: Very small space. Room thermostat malfunctioned. Ice machine on bottom floor below the lobby.

Plussat: I really appreciated how friendly the staff was! Customer service was genuine.

Miinukset: Parking was expensive but close, that was great, and the default charge if you didnt bring parking pass back worked in my favor because i needed parking when i didnt plan on another night but because i still had my pass i still had a spot reserved, it was a relief but could have worked against me, should have asked more questions in the beginning or been given a time frame for return to not be charged. No big deal but i do wish breakfast was included as advirtised on the site, i understand why is wasnt but it ended up costing us a lot more money than intended, could have gone to a hotel and used points and gotten free breakfast- its important when traveling with kids.

Plussat: Larger than normal room

Miinukset: Noope.

Plussat: The bed, the shower.

Miinukset: Other than the room itself, the hotel felt very dirty. It seemed like maybe they were cleaning less, instead of ramping up cleaning during covid. The room was nice, a bit dated, and honestly still not as clean as it should have been.. bed was comfy and shower was nice. If they are going to be open during covid they need to put a lot more effort into keeping everything sparkling clean.

Plussat: Room and location to the things I wanted to see.

Miinukset: Kennedy, the man at the front desk. As a single female traveler, he was so nice and trusting at check-in but soon became a SEXUAL PREDATOR. I have sent a FB Message to the hotel requesting that they take action immediately or I will go public. I want to protect future women.

Plussat: Very classic, elegant old (but remodeled!) hotel in Portland. Gracious, attentive staff who are kind and not pretentious. I always stay here when I visit Portland.

Plussat: Accommodations, staff, bed.

Miinukset: Need fans in the bathroom!

Plussat: Perfect trip hotel was clean and service was great!

Plussat: Location and staff

Miinukset: Breakfast area needs to be larger but not terrible

Plussat: Friendly staff, very accommodating. Great location, nice room.

Plussat: The convenience of a little kitchen, on the streetcar line, very close to The Pearl District and Stumptown Coffee. Oh, and free wifi for guests. Bright and lovely studio room for 1 or 2 is Unit 206.

Plussat: Loved the location to the Pearl District and downtown easy to get to public transportation liked the kitchenette in the room enjoyed the public areas of hotel--enjoyed the breakfast and excellent coffee--very helpful front desk

Plussat: The staff were exceptionally helpful and the free coffee and biscuits in the lounge most welcome.

Plussat: The small kitchen, microwave and eating utensils in the room were a great amenity. The location to the Pearl district can't be beat. Very easy to access this hotel from the max train line from the airport. The location is very walkable to area shops, breweries and nightlife. The continental breakfast was rather extensive and good. We loved the wine tasting in the afternoon.

Miinukset: I felt the rooms were a bit dated and small. But they were not bad rooms by any means.

Plussat: Location only

Miinukset: Breakfast, no luggage helper, old furniture.

Miinukset: Morning coffee for guests in lobby would be nice. Other nearby hotels provide this and I find it very welcoming.

Plussat: Great service and room service.

Miinukset: Noisy trucks at night and in the early morning.

Plussat: Staff was wonderful, great location and nice view. The bed was exceptionally comfortable

Miinukset: For the amount we paid for our room, (which was spendy)the bathroom sink was cracked and furnishings a little dated. Bar closed early as did room service Next time we'll look for something else in the same location

Plussat: The hotel itself is nice, clean, and very conveniently located to many attractions and great restaurants in downtown Portland. However, those do not make up for the truly terrible customer service we experienced.

Miinukset: As a frequent traveler, I've stayed in my fair share of hotels of varying degrees of comfort. Upon checking into the Paramount hotel, I was very pleased with the hotel and my room- however, my pleasant experience stopped there. At 1 AM my first night, the guest in the room next to me was being overly disruptive. I finally called the front desk, spoke to April, and hoped it would be taken care of. The guest continued to be loud and I woke up every hour- at one point she was screaming at a hotel employee that he was assaulting her- until I called again at 4 AM and was told that the guest was being escorted out. However, this process was also loud and kept us up until close to 5 AM- and ultimately, the hotel took 4 hours to solve a problem that I called about at 1 AM. I understand that a loud neighbor is not the hotel's fault- what happened next was. I never received any sort of follow up from them, explaining or apologizing for our terrible night. Since I was not contacted, I stopped by the front desk and spoke to Jeremy- he was rude and did not apologize or offer any explanation as to what happened or what compensation we could expect. I stopped the desk a second time and requested that a manager call me on my cell phone- I was going to be out of my room all day. I left my cell phone number with Jeremy- and received no call. I returned to the hotel around 7PM and once again approached the front desk- I was told there was no available manager and that I wouldn't be able to speak to one until 9 AM the next morning (after I was already expected to check out). Finally, Charlie at the front desk was able to get a hold of a manager who said that she had tried calling my room (even after I specified that I would be out all day and specifically left my cell phone number) and that they would compensate one night of my valet parking ($39). Through all of this, I still never spoke to a manager and never received a formal apology (though a manager did call me on my flight back to New York the next day). Overall, the horrible customer service and miscommunication of the hotel staff left me upset and, frankly after the events of the night before, unsafe. For the cost of this hotel, I expected better service and a better compensation for my lost night of sleep. My stay was handled in an unprofessional manner- I certainly will not be returning and urge others to choose other accommodations when visiting Portland.

Plussat: restaurant was great. Room was clean and comfortable.

Plussat: Location was ideal. Close to everything. I felt very safe in the area.

Miinukset: No.

Plussat: Decor and locations

Plussat: Staff was excellent. Very accommodating and helpful

Plussat: location close to everything

Miinukset: Walls were a bit thin?

Plussat: Secure building. Spacious room. Actual hotel building was quiet and felt small because of the layout.

Miinukset: More worn down than expected. Especially for the price. Fitness center was lackluster. Area was noisy. Room often smelled like campfire because of a drafty window and smokestack on the roof next door.

Plussat: Great hotel, they have two separate restaurants, The Swine and The Swank. Both restaurants are lively, great Service and food. This Hotel is right in the middle of downtown Portland and a block from the metro train with quick access to the airport.

Plussat: The hotel grounds are beautiful, the location is great, and the jacuzzi in my room was HEAVEN. Great stay. I'll be back!

Miinukset: Bathroom was small and cramped and sink area didn’t have a door. Towels were not very nice.

Plussat: Location was excellent for us. Parking our car was very helpful and we loved it.

Miinukset: Our elevator had some problems functioning.

Plussat: Great location.

Plussat: The staff was amazing and so helpful. Really made us feel comfortable.

Miinukset: Honestly everything was great.

Plussat: The library was fantastic and staff very kind and welcoming.

Miinukset: Little things like, no where to plug in the kettle. Cheap non matching cups which we made tea in in the morning. If you spend so much and focus on beautiful art work. Buy some nice quality mugs to drink tea or coffee out of in the morning! Asking for more English breakfast tea and fresh cream and they brought up herbal tea and coffee matte. Somewhere of this standard should have fresh cream in the fridge. Maybe just focus on the small details. Cleanliness- there was a piece of popcorn on our carpet when we arrived in the room. And a crisp on the floor in the corridor!

Plussat: Beautiful room! Welcoming front desk

Miinukset: No

Plussat: Staff were very friendly. Doorman was great with good tips of where to go

Miinukset: Air conditioning very noisy! Irritating dripping sound in the night kept us awake

Plussat: Loved the library and evening happy hour. Staff was friendly and helpful.

Miinukset: borrowed bikes needed air in tires. Rooms small (Older property) and bathroom door arrangement weird (

Plussat: The renovations The upgrade to a corner suite

Plussat: Location, room size, staff

Miinukset: Not clean under furniture and in corners

Plussat: The renovated bathroom was beautiful.

Miinukset: There's no parking. Valet service to park was very expensive. Found a blood stain on the bedsheets. Didn't feel the bedding was clean enough. Would rather gad a desk than a bar cart in the room.

Plussat: The room was spacious, airy and was decorated very tastfully. The staff (especially the doormen) were very gracious.

Plussat: The room was comfortable and clean. The staff was very helpful. The only issue is parking. It's expensive at $39 per day and guests are basically forced to pay the price because there is no alternative available. However, the valet staff is delightful.

Plussat: Staff were truly friendly

Miinukset: Parking is expensive but expected due to location.

Plussat: This was during the CV19 shutdown, so everything was crazy. The staff were VERY safe, friendly, and accommodating. Just watch out for some of the other guests. The bed was very comfortable.

Miinukset: We passed on the $39 a night parking. Street parking is pretty easy (free from 8-8 AM), but expensive and tricky during other times. The breakfast was "microwave in your room", but, again, it was CV19 time.

Plussat: Separate rooms

Miinukset: Breakfast was Terrible , when u complained manager made me feel like it was my fault

Plussat: Quiet, friendly night desk team

Plussat: Everything was great!

Miinukset: Nothing

Plussat: I was almost $190 + taxes so not a margin, but like most things - you get what you pay for. It is a top-shelf business-type hotel but would be comfy for family or vacate travel too.

Plussat: Design and atmosphere. TVs were ridiculously huge for a hotel room. Views were outstanding.

Miinukset: Restaurant was great but pricey and selection was limited.

Plussat: Breakfast variety including Greek yoghurt, variety in cut up fruit, raisin bread, cooked to order omelets. (Coffee could be a bit stronger.) Friendly staff. in lobby: Computer with printer. Fast WiFi. Warm pool room. Clean and airy gym.

Miinukset: No jacuzzi.

Plussat: The room was great and being able to cook in the room helped save on take out costs. The location to OHSU was great and easy to get to and from the hospital to visit my spouse who had surgery

Miinukset: Breakfast selections were limited to packaged items but due to COVID-19 I understand.

Plussat: When we checked in it was the second day of the virus shutdown and Portland was just about the shut all restaurants. So we were super paranoid and nervous and scared. We have 2 little girls and safety and cleanliness and just a sense of things are going to be ok, is priority for us. That being said, we pulled up the sidewalk was clean the building was clean. The lobby was clean and the young lady at the front desk was super friendly. The valet was right there to let us know he has us taken care of and explained everything to us. The room was awesome the floor to ceiling windows let in such great light. The view of the city at night was beautiful and the view during the day was very nice as well, the train entertained our children. The room was very clean, the linens were clean and soft. The bar and restaurant was amazing! The Bartender was incredible and upbeat. The little foods prepared were delicious. The first night we stayed things were still open and things were still kinda normal the breakfast was good but the kitchen informed us that there would not be food the next day due to the new rules for the virus shutdown. It was nice to be told well ahead of time so we could change our plans. Overall a great stay.

Miinukset: There were finger prints on the glasses in the room

Plussat: It is close to the water, it’s very clean and convenient location.

Miinukset: Parking wasn’t super convenient

Plussat: Bar Staff extreamly friendly!

Miinukset: Walking around outside to go see the night life, people are sleeping on the side walks. I had to have my wife walk on the street side of me in order to keep her away. That is unconventional for me. I always stand between her and the traffic on the road. The smell outside the building wasn't great either!

Plussat: The complementary wine and appetizer. It was a good quality wine and a delicious app from Il Solito next door.

Miinukset: The parking fee!

Miinukset: Needs fan in bathroom

Plussat: Location was perfect and hot tub in the room definitely hit the spot after walking around the city and hiking in the park.

Miinukset: No.

Plussat: Great location, comfortable beds, spacious room

Miinukset: When we first arrived to check in the staff at front desk didn’t tell us anything about the hotel, WiFi, in hotel dining, amenities. Just gave us our key. In addition my sister and I both were holding 2 bags, 2 boxes and coffee and the 5 people at the front desk including 2 bell hops did not offer to help us carry anything to our room. The room did not have any on demand tv options, only about 30 basic channels. In addition the water pressure in the bathroom was awful.

Plussat: Quirky and clean, conveniently located and friendly staff

Plussat: it was nice and clean.

Miinukset: i requested high floors. for what i paid for one night, id expected my request to be full filled. wont be staying here again...

Plussat: The attentive staff

Miinukset: I kind of wanted a microwave. I had ordered room service from the lobby restaurant and didn't finish it in one sitting. I woke the next morning and wanted to heat it up.

Plussat: Loved the artwork and facility. Comfortable bed. Excellent dinner at The Imperial and breakfast in the hotel's restaurant. Easy parking across the street and equally easy walk to the Schnitzer for our evening's event.

Miinukset: Sad to say, but better soundproofing. We heard cries and yelling on the street below us (Broadway) at bedtime that were unnerving.

Plussat: Great location and walking distance to many wonderful restaurants and bars.

Plussat: Location was good

Miinukset: It was very noisy! Also was not a 4.5 star hotel. Used the bar of soap in the shower, maid did not replace, just left the empty wrapper on the counter.

Plussat: The room was well decorated

Miinukset: Extremely thin walls, basically a cheaply constructed hotel w an interior decorator. You could hear the neighbors entire conversations. The room was unacceptably dirty: bloody sheets and toilet seat.

Plussat: Rooms were nice and clean. Beds were super comfy. I also liked that there were soap, lotion, shampoo and conditioner dispensers rather than small toiletries. Another perk was that the elevators had a key reader. This made the stay feel safe.

Miinukset: Parking is not super safe for the extra charge. Rooms could use a bit more lighting. We didn’t hear the room maintenance staff come by, even though we didn’t hang the do not disturbe sign on the door.

Plussat: I liked Everything about this hotel! Fantastic staff and great hospitality!

Miinukset: No bathtub

Plussat: This was my favorite hotel. Not up to par this time.

Miinukset: To many hidden charges. Wont be back.

Plussat: Location qnd the bed was amazing

Miinukset: Paying for parking

Plussat: The General Manager was amazing

Plussat: The rooms were nice and the hotel is in a great location. Most of the staff was helpful and friendly.

Miinukset: The main bartender, who was there every night, was incredibly rude! Besides being thoroughly unpleasant, he did not provide good service and was completely disrespectful. I would not stay here again because of his behavior.

Plussat: Easy to get to. The bed was comfortable

Miinukset: We were able to get about 4 hours of sleep total with all the noise from upstairs, outside and the air conditioning. Parking was very pricey as well.

Plussat: The location is awesome the service is acceptable.

Miinukset: There was no ac and for the price I paid I thought there would be ac. The bathroom was tiny and not clean. My towels were stained.

Plussat: Comfy and welcoming

Plussat: I loved the location of this hotel! We took the light rail from the airport and only had a couple blocks to walk. We had a waterfront view room and that was so beautiful! The rooms were clean and beds were so comfy and cozy!

Plussat: Love the location

Miinukset: Didn’t like it didn’t feel safe outside de hotel

Plussat: Great downtown location, our room overlooked the waterfront which was a beautiful view. The check in process was easy the desk clerk very friendly and hospitable.

Miinukset: I have absolutely no complaints, the restaurant food was delicious. This hotel is dog friendly, its super clean and a really fun hospital vibe.

Plussat: The room was very comfortable. The river view was great.

Miinukset: Based on the website, it was hard to tell what activities/restaurants/bars it was nearby.

Miinukset: They were under construction.

Plussat: in downtown.

Plussat: Service war remarkable, received an upgrade, loved the room

Miinukset: Surrounding area are quite run down, lot of crazy people, dirt and garbage

Plussat: Great staff. Great rooms

Plussat: Location location location! Restaurants are both great. Room was clean and pretty. Staff was helpful and very nice!

Plussat: Great place

Miinukset: It was great overall

Plussat: I like the downtown location. The bartender at the roof top bar was friendly and accommodating. The room was larger than expected, but there was a cigarette hole in the curtain and no room in the mini fridge for our left overs from dinner.

Miinukset: The valet that greeted us when I asked where to park was very dismissive. He seemed unwelcoming. I booked the hotel for the acclaimed roof top bar, which was very disappointing. It was very small and in need of remodeling. Our room needed dusting.

Plussat: Location, friendly staff, hotel restaurant (Urban Farmer), hotel design

Miinukset: In-room fridge broken, locked out of room for an hour (had to go back and forth to the front desk 4 times before manager concluded that lock needed to be changed, provided with credit for restaurant which was a plus), long wait times for elevator, had higher expectations for a pricey luxury hotel

Plussat: nice interior decor and good location

Miinukset: it is hard to get a room with nice views

Plussat: There is no pool at this hotel. It's a good hotel but I certainly wouldn't categorize it as a 5 star. You'd expect better room equipments and facilities. I haven't ever seen a 5 star hotel with no pool. Also parking is very expensive. $47/night is very expensive especially for weekend and holiday stays. I recommend to park at street.

Plussat: The location and restaurants are Portland favorites. You won't beat either place.

Miinukset: However, for the price, the rooms were underwhelming. Not great beds, the rooms are small, there was no bathtub, and there were no curtains to block out all the street light (also the sounds from outside were pretty loud).

Plussat: Room was beautiful, bell staff was extremely great and cheerful!

Miinukset: Front desk staff seemed to have an attitude and weren't overly welcoming or friendly, wished the lighting in the bathroom was better, didn't like the setup of the sink/vanity/mirrors. Not functional for putting on makeup or if 2 people wanted to use the mirrors at the same time. Also a tub would have been nice.

Plussat: First time to Portland and The Nines had it all, location, convenience, style, etc. i booked off Kyak and couldn't be more pleased. I expect to be back multiple times next year.

Plussat: Friendliness and accomodation by the staff and overall luxury of facility

Miinukset: not applicable

Plussat: great room, excellent restaurant