Portland hotellit Downtown

Plussat: We loved this hotel. Luxurious bed, gorgeous decor and details, accommodating staff and reasonable rates- we will be back!!

Miinukset: $42 for overnight parking was silly overpriced.

Miinukset: They could do themselves a lot of favors by improving their bedding, especially the pillows. We both had a lousy night's sleep.

Plussat: The quirky decor and the friendliness of the staff.

Miinukset: Everything was fine. No complaints.

Plussat: Friendly staff; fun, funky decor; nicely situated downtown; and one of the best workout facilities I've seen for a hotel this size (a few elliptical machines, weights, cable machines, pull up bar, etc.).

Miinukset: The parking is expensive, and works out to be a hidden cost: $26 per day, or $41 if you leave your car overnight.

Plussat: The coffee was out before 5:00AM...excellent for an early riser. Running maps were sweet. Complimentary adult bevs in the living room...how relaxing!

Plussat: From the moment we checked in and throughout our stay the staff went above and beyond to ensure that our every need was met. Incredible customer service and amenities.

Plussat: The hotel was excellent, and the staff went above and beyond to ensure we enjoyed our stay. The room was large and comfortable, with very nice toiletries provided in the spacious bathroom. The location is perfect, down the street from food trucks, great restaurants, and only a short walk to great tax-free shopping. We will definitely consider staying here again.

Miinukset: Our room had a slight odor of dogs / animals. This should be somewhat expected in a pet-friendly hotel, and is only really noticeable once you walk in the room. All-in-all, this was a minor gripe and will not deter us from staying here again.

Plussat: Beds were very comfortable. Staff was very attentive. Easy walking to places. Very clean. Great stay over all.

Miinukset: Toilet stopped up twice but staff were right on it when notified.

Plussat: Quiet, comfortable centrally located hotel with friendly helpful staff and a nice convivial atmosphere

Plussat: The hotel itself is nice, clean, and very conveniently located to many attractions and great restaurants in downtown Portland. However, those do not make up for the truly terrible customer service we experienced.

Miinukset: As a frequent traveler, I've stayed in my fair share of hotels of varying degrees of comfort. Upon checking into the Paramount hotel, I was very pleased with the hotel and my room- however, my pleasant experience stopped there. At 1 AM my first night, the guest in the room next to me was being overly disruptive. I finally called the front desk, spoke to April, and hoped it would be taken care of. The guest continued to be loud and I woke up every hour- at one point she was screaming at a hotel employee that he was assaulting her- until I called again at 4 AM and was told that the guest was being escorted out. However, this process was also loud and kept us up until close to 5 AM- and ultimately, the hotel took 4 hours to solve a problem that I called about at 1 AM. I understand that a loud neighbor is not the hotel's fault- what happened next was. I never received any sort of follow up from them, explaining or apologizing for our terrible night. Since I was not contacted, I stopped by the front desk and spoke to Jeremy- he was rude and did not apologize or offer any explanation as to what happened or what compensation we could expect. I stopped the desk a second time and requested that a manager call me on my cell phone- I was going to be out of my room all day. I left my cell phone number with Jeremy- and received no call. I returned to the hotel around 7PM and once again approached the front desk- I was told there was no available manager and that I wouldn't be able to speak to one until 9 AM the next morning (after I was already expected to check out). Finally, Charlie at the front desk was able to get a hold of a manager who said that she had tried calling my room (even after I specified that I would be out all day and specifically left my cell phone number) and that they would compensate one night of my valet parking ($39). Through all of this, I still never spoke to a manager and never received a formal apology (though a manager did call me on my flight back to New York the next day). Overall, the horrible customer service and miscommunication of the hotel staff left me upset and, frankly after the events of the night before, unsafe. For the cost of this hotel, I expected better service and a better compensation for my lost night of sleep. My stay was handled in an unprofessional manner- I certainly will not be returning and urge others to choose other accommodations when visiting Portland.

Plussat: restaurant was great. Room was clean and comfortable.

Plussat: View, cleanliness, roominess, service

Miinukset: Bed hurt my back (not normal), loud jacuzzi, TV channel surfing was a bit awkward.

Plussat: Staff was excellent. Very accommodating and helpful

Plussat: Great location. Can't beat it. Quality was great. Staff was great and extremely helpful (except doorman). Would definitely recommend.

Miinukset: Doorman were terrible. Never opened the door once for us. Three of them just stood there and watched my wife and I open the door ourselves. I have no problem opening doors, but whats the point of having three doorman if they don't do anything. Minor detail. Just thought it was funny. Not a hard job.

Plussat: location close to everything

Miinukset: Walls were a bit thin?

Plussat: The hotel grounds are beautiful, the location is great, and the jacuzzi in my room was HEAVEN. Great stay. I'll be back!

Plussat: Easy walking to shopping in downtown and the Pearl district. Close to food carts and beer gardens. 1 block from the Max train.

Plussat: Hotel is very old but extremely well kept, it has a kind of regal feel whenever you walk in. Very good service and the location is the best.

Miinukset: Just two things: The love seat and chairs in my room looked a little old, not in bad shape or anything, just old. The bathroom light was a little dim.

Plussat: Excellent location near great bars pubs and restaurants

Plussat: The location is great (close to all the downtown spots). The staff are well-trained and express interest/care.

Miinukset: The hotel is dated. The look can be charming. But I don't think that chipped paint, old and over-exposed grout, faded/worn carpets, tough mattresses are part of the decor. Maybe other rooms in the hotel have been updated, but my room was not. I also faced a very load street/area so I would recommend asking for an updated room (if they have any), and for a room in a quiet location.

Plussat: Location and staff were great.

Miinukset: Flowers were a little pass their time and bathroom needed a little work. Lightning in the bathroom was poor and a magnificent mirror would have been helpful .

Plussat: Everything. Especially the bartender. He is so knowledgeable about scotch, etc. He's wonderful. He the reason we stay there every holiday season. I forget his name but he's been there forever.

Plussat: The lobby alone makes this place worth it. Top notch all around.

Plussat: Location in the heart of Portland. Great lobby.

Miinukset: Staff unhelpful. Reservation was cancelled when it shouldn't have been. Small beds and rooms. Bathrooms just okay. expensive for what you get.

Plussat: Location was great and allowed us to walk to nearly everything we wanted to do. Lobby bar was amongst the best I've ever been to.

Miinukset: Parking was not explained very well, and expensive. The valets ignored us for over 10 min before we drove off and parked in the garage that was less than a block away. Turned out to be the same garage the valet uses, and has a tunnel connected to the hotel. Room was dark due to only having one small window in the corner.

Plussat: It was old fashioned in a Tower of Terror kind of old school glam way

Miinukset: It felt like the Tower of Terror, staff was rude when checking us in, room felt gross and was ridiculously small and crammed in a corner. The lady at the front desk quoted us an insanely high price, and when I said cheaper was available online she said “well I guess you should book that then.” When to check in 5 minutes later and felt like she deliberately gave us the worst room furthest from the elevator on the lowest floor. They were also under construction which I didn’t realize till I was in the room and there was a piece of paper informing me. Amenities were a joke. Regret booking this place when there were a dozen better options in the same area.

Plussat: This hotel maintains it older charm and the rooms have a more modern vibe. The beds were super comfortable and I actually slept well. Lots of USB charging ports built in and plenty of electrical outlets. Is a good overall stay for a vacation weekend or business trip.

Miinukset: I felt like the staff could have been a little more engaging.

Plussat: Very comfortable bed and staff was quite friendly. Great lobby and building with a ton of character, historic architecture, marble, and classic woodwork. (If you want a sleek, modern, generic place that looks the same as a hotel in any other city, this is not the hotel for you.)

Miinukset: My room (1212) was quite small, especially the bathroom. Because I wanted a single large bed and the hotel was pretty full, I think maybe I had that oddball room that most older hotels have that are squeezed into a non-regular space. In this case, it also happened to be near housekeeping, which was noisy in the morning with carts being banged around. The room was fine but smaller than one might expect. The bathroom was ok for me but would have been an issue for someone who spends more time getting ready. There was not even enough room to stand squarely in front of the tiny sink because a bookcase/shelving unit was put on the wall right in the area in front of sink. I had to shave at an odd angle, off to the side of the sink.

Plussat: Very clean and tastefully appointed. A great place to decompress.

Miinukset: Nothing

Plussat: Classy place and Beer happy hour were amazing.

Miinukset: Room size was a little small.

Miinukset: Wish we would have known they were doing construction on the lobby. It was noisy so they should have given us something extra for the trouble

Plussat: Absolutely the best location. Easy to travel to any part of portland, 5 minute walk from Powell's City of Books. Really nice staff, really nice valet, decent gym, decent facilities. Room is clean and cozy. Not a great view but it doesn't really matter since you can access the parts of the city with a great view within 10-15 minutes.

Miinukset: Valet is a bit pricey. No view from our window, but it didn't bother me much.

Plussat: The location is great. You're close to plenty of great restaurants, museums and late night spots. The staff is very friendly and professional. The rooms are comfortable and include nice touches like USB ports on the lamps and recycling bins. And you get free beer every night.

Miinukset: The rooms are a bit small, so you might want to upgrade to the larger rooms when you book. No closet space.

Plussat: Friendly Bartending Staff at Imperial.

Plussat: They upgraded my room when my original room wasn't ready on check in, and they sent a complimentary bottle of champagne to my room because it was my 21st birthday!

Miinukset: Hotel was quite expensive for the size of the rooms

Plussat: There was nothing the staff wouldn’t do to assist and make my stay better. They were all so friendly & efficient. The room was really comfortable and well appointed. Loved the music playing when I walked in the room. The Imperial Restaurant had seriously fantastic food. The hotel’s location was great. They gave me an unrequested upgrade. Did I say how incredible the staff were? So wonderful!

Miinukset: That I had to leave.

Plussat: centerally located with a daily beer hour where you can grab free beer

Miinukset: Rooms are some of the smallest that I've stayed at with very thin walls. Expect to hear your neighbors using the bathroom...

Plussat: The staff gives you a lot of their time, professional and helpful, and most are friendly. The room was beautifully appointed, very comfortable for one person, and I was happily upgraded to a street view of the Starlight Parade.

Miinukset: Unfortunately the ground floor was undergoing renovations, which had I known I would have booked elsewhere.

Plussat: Great staff. Great rooms

Plussat: Location, friendly staff, hotel restaurant (Urban Farmer), hotel design

Miinukset: In-room fridge broken, locked out of room for an hour (had to go back and forth to the front desk 4 times before manager concluded that lock needed to be changed, provided with credit for restaurant which was a plus), long wait times for elevator, had higher expectations for a pricey luxury hotel

Plussat: There is no pool at this hotel. It's a good hotel but I certainly wouldn't categorize it as a 5 star. You'd expect better room equipments and facilities. I haven't ever seen a 5 star hotel with no pool. Also parking is very expensive. $47/night is very expensive especially for weekend and holiday stays. I recommend to park at street.

Plussat: The location and restaurants are Portland favorites. You won't beat either place.

Miinukset: However, for the price, the rooms were underwhelming. Not great beds, the rooms are small, there was no bathtub, and there were no curtains to block out all the street light (also the sounds from outside were pretty loud).

Plussat: Room was beautiful, bell staff was extremely great and cheerful!

Miinukset: Front desk staff seemed to have an attitude and weren't overly welcoming or friendly, wished the lighting in the bathroom was better, didn't like the setup of the sink/vanity/mirrors. Not functional for putting on makeup or if 2 people wanted to use the mirrors at the same time. Also a tub would have been nice.

Plussat: First time to Portland and The Nines had it all, location, convenience, style, etc. i booked off Kyak and couldn't be more pleased. I expect to be back multiple times next year.