Portland hotellit Downtown

Plussat: The breakfast and happy hour

Miinukset: Our room windows faced a brick wall as did many other rooms. It felt claustrophobic and was smaller than indicated by booking on the room description. They could not move us and said that all standard queen rooms face a wall. This should be on the room description when booking.

Plussat: The room was cozy and bright (4th floor) and well maintained. The bed linens were wondrously soft; the bed itself a tad too much so. Daily tea and cookies in the "library" at 3 and wine in the lobby at 5 (on the house) added some charm and warmth; as did coffee (from machines) at all hours. Rainy weather brought out ample loaner umbrellas (with no formalities). I never checked out the exercise facilities. Breakfast was at least adequate; all the basics were covered - pastries, breads, yogurt, cereal, hard boiled eggs, some fruit and fruit salad - but only the oatmeal and coffee were hot. (There is no personal service at breakfast and guests bus their own dishes.)

Miinukset: The coffee was adequate, but in the Pacific North West I did hope for better. The hotel has discount arrangements with various local vendors and restaurants (some quite appealing), but our check-in processing did not include that disclosure. That omission was assuredly inadvertent but should be routine. The desk staff, while friendly and helpful, are apparently hide-bound by procedures which leave them little room for discretion/judgment. I had a long standing reservation and called to announce my arrival an hour before I showed up at the hotel in the hopes of arranging a full check in before the official hour. All I got back is that a room is not assured before 4 PM and I was promised a call when a room was ready. That did happen about 2-1/2 hours following the latest permitted check out time; that was not responsive. A second admin issue arose impacted by policies so this is not a complete generalization. On our first night, we had very noisy neighbors in the next room. I spoke to the desk and someone promptly appeared to talk to the noisy guests. A momentary lull in noise followed but soon resumed. The desk did not check with us about their results then or later. The neighbors also woke us again at 1:15 am when returning from a night out and continued to talk loudly for a half hour. We did not bother reporting this as we anticipated a prompt cessation. (We also heard, but only from our bathroom, heated discussion from neighbors on the other side of our room.) This is not a service issue BUT it does mean that the sound insulation is not all it might be.

Plussat: Food -location -room was great

Miinukset: Miscommunication about parking garage

Plussat: The decor of the hotel is nice. It's only 6 stories tall so you are rarely waiting for an elevator. The hotel offers a cookies with tea/coffee (3-6pm) & then a wine happy hour (4:30-5:30pm). The continental breakfast was better than I was expecting; offering several coffee options, cured meats and avocado toast. The room size was perfect for 2 people & the hotel is conveniently located.

Miinukset: There are 2 elevators, but only one of them goes down to the sub-level were the ice & gym is located. There is only one elevator call button so you have to get lucky if the smaller elevator arrives to take you down to the sub-level. We had a standard queen on the 2nd floor and our view was the rooftop of the outdoor courtyard.

Plussat: 1. The service and being flexible in accommodating. We wanted to check in early as we arrived in Portland early in the morning with a baby. The hotel gave us free upgrade so that we can check in around 2pm. 2. I also like the afternoon tea (delicious cookie!) and breakfast was very good. 3. Location is very central and just one block to Pearl District.

Miinukset: Parking challenging.

Plussat: Bed, shower, vibe

Miinukset: Stayed on the first floor

Plussat: Perfect location, walkable and near public transportation. Staff was very welcoming

Plussat: Location was great. We were close to the Museum and nice restaurants.

Plussat: Overall a very nice property, the staff was quite friendly.

Miinukset: Cramped space for breakfast and some noise from the train. Not big issues and I don't think there is anything that they can do about it.

Plussat: Location and staff

Miinukset: Breakfast area needs to be larger but not terrible

Plussat: We had an economy standard room that was large and well-appointed. Great location and very affordable.

Plussat: Friendly staff, very accommodating. Great location, nice room.

Plussat: Location. So close to everything. Also liked the vibe of the hotel.

Plussat: Our room had 2 spaces with sliding door dividing them giving us privacy away from our kids, We did like the location and were able to park easily on the street at night for free. We stay in many 4&5 star hotels and pay attention to the details. This hotel is an average 4 star hotel with a nice sophisticated ambient.

Miinukset: very small gym, no buffet breakfast, they don´t iron the sheets, sofa bed mattress was uncomfortable for our kids.

Plussat: Location was good, atmosphere was really good.

Miinukset: Light fixture in bathroom broken, obscenely expensive parking, snarky staff.

Plussat: Well located, happening place. Excellent small gym, pool & patio lounge. Should have used these facilities more

Miinukset: Generally good experience. Bellhop took a long time getting the bags down as the taxi was already waiting. Probably (partially) our fault as we were not in the room when he came.

Plussat: Great staff and nice looking hotel. Well-equipped fitness centre. Nice swimming pool. Welcoming lobby and bar area, with good self-parking attached to the hotel.

Plussat: The hotel was clean, comfortable and the perfect location in Portland. Love the Lobby, felt like a big living room... cool vibe. Super helpful friendly staff. Outdoor space on 11th floor was great.

Plussat: Great value for price and location is central. The ambiance is classy/modern and the staff was kind and helpful. Great safe overall! PS. The tv is huge!

Plussat: The aesthetically pleasing, comfy curved loveseat in the double room was a hit, as was the wonderful view of downtown. The art and decor was unusual and interesting. Lastly, the valet service not only took good care of my car, they charged the battery for me as well!

Miinukset: The pricing of the signature cocktails and entrees was astonishingly high. Off-putting. The morning room service was 10 minutes late. This can create difficulties when overnighting to catch an early flight.

Plussat: Service was amazing. the front desk did an amazing job.

Miinukset: No

Plussat: Good location. Comfortable bed

Miinukset: Restaurant service was poor

Plussat: The location is nice The breakfast is wonderful I recommend it The pool is super clean and large enough to enjoy it with our family open 24/24!

Miinukset: The noise level in the lobby : very loud music in late afternoon evening ( but doesn’t heard from bedroom 11 floors up)

Plussat: Easy check in, easy parking

Miinukset: Bartender could have been a little more friendly

Plussat: Much bigger bathroom this time Quiet corner of the 8th floor

Miinukset: It was all good

Plussat: Cool location Nice personnel. The front desk gave le a lot of goods tips I will for sure be back

Plussat: Location & room decor

Miinukset: restaurant prices seemed high

Plussat: Great location for shopping, arts, or sightseeing in Portland.

Plussat: I was very impressed by the staff. I left my sandals in the room and returned to get them after checking out. The attendant made a new card for me to go up and retrieve them. 5 minutes later I couldn't find my phone! Again, the attendant made a card for me to return to the room. This was all done very graciously which I certainly appreciated in my frazzled state. Thank you!

Plussat: Really Nice hotel to stay. Big room All perfect

Plussat: It has a convenient location, it was quiet and the staff were super helpful and friendly. The room was clean and the beds were super comfortable.

Plussat: Christopher made the experience with my wife and I special

Miinukset: Nothing

Plussat: Beautiful room! Welcoming front desk

Miinukset: No

Plussat: Location, room size, staff

Miinukset: Not clean under furniture and in corners

Plussat: Very helpful staff (one ran a block to the Hilton to get us a cab), good (if overpriced) restaurant, lovely common areas for guests. Close to streetcars and Trimet. Excellent farmers market around the corner on Wednesdays.

Miinukset: $26 per day amenities fee; false advertising that makes it harder to properly compare with other hotels before booking. Just include it in the price! Tiny fridge, only big enough for the "honor bar" stuff.

Plussat: Loved the staff, and the location. Have stayed at the Benson and other nice hotels and have always wanted to try the Heathman.

Miinukset: The room, especially the bathroom was very tiny. The room was not clean, food items under credenza, bathroom not spotless.

Plussat: Everything is great. Staff are so helpful and kind. Breakfast is so great. Location and room size are excellent.

Miinukset: It could be cheaper. The valet prices are expensive. Breakfast timing extension would be much better.

Plussat: Very convenient for public transit with streetcar stop outside. Able to take public transit from airport to the hotel and to go to all the local attractions (zoo, parks, museums, etc.). Great to walk along riverfront and to the Saturday market. Breakfast was satisfying with make-to-order omelettes, eggs, bacon, sausages, waffles, pancakes, french toast, variety of breads, oatmeal, yogurt, fruit salad, and fresh fruit. Within walking distant to restaurants and food trucks at the Portland State University.

Miinukset: Only mishap was that one time, the maid didn't clean out the coffeemaker and forgot to put toilet tissue in the bathroom (took out the old almost gone roll, but didn't replace it with a new roll).

Plussat: Great breakfast, loved the omelettes, great patio area with fire pit, location great to use public transport

Miinukset: Nothing all superb thank you

Plussat: The extra large queen bed

Miinukset: The couch pullout was unbelievabley uncomfortable for our third adult Entire hotel lacks soul.

Plussat: Everything was fantastic!

Miinukset: Breakfast hours need to be extended past 9am. Not a comfortable walking distance to downtown and should not be sold as a downtown hotel. Parking charge is extremely high.

Plussat: Breakfast was good. Location was great especially with the dogs. We could be walking along the waterfront within 5 minutes. Easy access coming and going to I-5 south and very accessible to all of Portland in any direction. The gym, pool and outside patio was exceptional and unexpected.

Miinukset: can't think of anything

Plussat: I was almost $190 + taxes so not a margin, but like most things - you get what you pay for. It is a top-shelf business-type hotel but would be comfy for family or vacate travel too.

Plussat: Modern rooms and great breakfast

Miinukset: Everything was great

Plussat: Breakfast variety including Greek yoghurt, variety in cut up fruit, raisin bread, cooked to order omelets. (Coffee could be a bit stronger.) Friendly staff. in lobby: Computer with printer. Fast WiFi. Warm pool room. Clean and airy gym.

Miinukset: No jacuzzi.

Plussat: The suits. The design and comfort of the room. Loved it.

Miinukset: Understaff. I had to wait almost an hour for an omelette because there was one guy working. There was a girl who was working so hard running around with smile taking care of all breakfast needs. She deserves a bonus holiday a multi national multi million corporation its a shame to not hire enough staff.

Plussat: The public transportation in front. The marina walk