Portland hotellit Southwest Portland

Plussat: The gentleman at the desk when we checked in was extremely nice and helpful. He was very informative and helped us to fully enjoy our stay. Thank you for having such great staff!

Plussat: Everything here was terrific! We had a suite at a great price. The room was clean and pleasant. Staff members were helpful and terrific. Many breakfast selections

Miinukset: You may wish to steer clear of the scrambled eggs.

Plussat: Front desk staff, cleanliness, breakfast!

Miinukset: No Air Conditioning, grouchy front desk staff

Plussat: Very nice room with extra sitting space

Plussat: Customer service was great.

Miinukset: Breakfast lacked flavor and room smelled funny

Plussat: Friendly helpful staff. Complementary breakfast was great! Room was spacious, clean and had comfy beds.

Plussat: So much to like! Great location, very comfortable room, excellent breakfast, super nice staff.

Miinukset: There was only 1 thing that happened which we found unsatisfactory. The heater/cooler unit under the window emitted an extremely unpleasant odor when I turned it on to cool the room. I turned it off and simply opened the window.

Plussat: location was great

Miinukset: Bed was stiff. Working on hotel.

Plussat: The location was perfect for my needs, the room was spacious and clean and the check in staff went out of their way to make sure my room location met my needs.

Miinukset: The breakfast was typical hotel food (kind of rubbery and tasteless) but having free food before an event was appreciated.

Plussat: It was convenient to where we were visiting. The breakfast was good.

Miinukset: No.

Plussat: Very nice room, clean, nice pool, good breakfast.

Miinukset: No

Plussat: Very clean. Great staff.

Miinukset: Nothing

Plussat: Good location. Just 25 minutes to Downtown center. Safeway and Fred Mayer very close. It's a good place when you want to be not far from center, but have a opportunity to go somewhere else

Miinukset: Electric kettle might be a good option there

Plussat: We couldn't make the breakfast. The location was very convenient.

Miinukset: Nothing.

Plussat: Clean and cost effective

Miinukset: No pool

Plussat: Has parking and is close to transport into the city. The room was great and a very comfortable size.

Miinukset: Noise travelled very easily from the upstairs rooms into ours downstairs.

Miinukset: The room had no hot water. They said to run the sink and bath for 10-15min and it will get hot. First day it never worked after 20min. That night it did after 10. The amount of water and inconvenience of planning your shower start 20 minutes is not ok and not a viable plan. They never seemed to concerned or that this was abnormal.

Plussat: The location was nice the beds were comfortable and the night staff was friendly

Miinukset: The shower didn't turn to hot water and we woke up in the morning with fleas all in our stuff and crawling on us. When I told the lady at the desk all she said was oh sorry there shouldn't be dogs in there no offer to recoup or anyting

Plussat: Nothing.

Miinukset: We arrived at Aladdin Inn & Suites at about 1030pm after driving from Vancouver, Canada. I had booked it on bookings.com because it was easier after a long drive than stopping at hotels or calling around. When we arrived to our room, I took off my shoes and after about 15 minutes of standing on the carpet in the middle of the beds, I felt bugs, and then saw some black ones on the bottom of the bed. That’s when I felt them all over my legs, and then my head. I went and took my socks to the bathtub and shook my head and socks and little black bugs started falling off of the socks and me. We called the front desk and instead of him saying he’d come, he said he’d ‘tell maintenance’ to which I replied, ‘no, we need a new room, we’re not staying in a bug filled room. So he finally came to the room, saw the bugs, and said he had no other rooms. Then we said we wouldn’t stay there, and he said, he could check. No apology. Then he went back to office, kept on saying he had to call some manager. Then we came to the office after feeling itchy and tired while having to gather our stuff after an 8 hour drive. Then we went down and we kept on asking for a refund to which he said he couldn’t because we paid cash, and that it also had to go through you. Also while I messaged bookings.com that night you guys said I should talk to the property and when I told him, he ignored me. The room he found at first, door wouldn’t even open. Then he found another room which seemed to be a hidden room because it was clean, clean walls (there was blood on the walls of the bug room), clean sheets (also stains on the sheets of the bug room). Finally after two hours almost and me telling him how bad it was he didn’t apologize, he apologized. I had a scalding hot shower and slept on the bottom of the bed because I couldn’t think of getting in the sheets. Not a good experience. If it had been dealt with differently, they could have redeemed themselves, but no. No responsibility.