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Plussat: Service was impeccable; they clearly have very high standards for care, throughout the hotel. The manager and receptionists were incredibly helpful and proactive, handled reservations for meals and sightseeing visits for us and provided suggestions for places to eat and see. The room was very nicely appointed, albeit a bit small/crowded for two people, and the bed was incredibly comfortable. They even have a pillow menu to choose other options if you would like. Highlight: from the restaurant, which serves a lovely breakfast in the morning, you have a beautiful view of the Colosseum. It's a great way to start the day!

Miinukset: The hotel has minimal amenities - no real bar, no fitness room, no spa - and our room was a bit small. You are paying for the service (which again, is impeccable), and the location.

Plussat: Pretty much everything.

Miinukset: Nothing

Plussat: Location, location location. Convenient to everything. Rooms are comfortable, nice courtyard. Breakfast good. But main advantage is the location.

Miinukset: Air conditioning doesn't work well and gets noisy if windows opened. Front desk staff variable in quality--generally grudging, sometimes helpful.

Plussat: Great location, nice big bathrooms, spacious rooms in general. Nice comfortable accommodation, walking distance to everything (including nightlife and many major attractions).

Miinukset: Bellhops were very nice, but some of the desk staff was slightly unfriendly and unhelpful. Restaurant staff asked us to leave table (in beautiful garden) after finishing coffee to make room for other guests but there were many other tables. Guest service not the hotel's strongest area in my brief experience.

Plussat: Location

Miinukset: Comfort ok, beds a bit too firm. Reception staff were cordial and helpful. Bar staff were going to overcharge for beverage until I pointed out the correct price in menu. Don't know if intentional or not, but you would think they know the correct pricing as advertised in their menu. Our room was on third level on the side where the hotel entrance is located. This area can be noisy at night, especially on weekends when people are walking on the street and street musicians (which hung out a few doors down from the hotel) are playing. The rooftop terrace is nice but the views are limited and there were many yellow jackets/hornets around the evening appetizers at the bar.

Plussat: Friendly and helpful staff

Miinukset: Was too far from points of interest. Room was small

Plussat: The location near Termini was ery convenient for me, given my itinerary. The rooftop bar was a very enjoyable place for an evening drink. The atmosphere/view at breakfast breakfast (also on the rooftop)was also very enjoyable.

Miinukset: The wifi did not work.

Plussat: The staff were amazing...and so friendly and helpful!

Plussat: I would come back and stay again very close to the termini and Rome attraction

Plussat: Excellent hotel in a very convenient part of Rome. Staff is friendly, helpful, and very accommodating (knew our departure would be very early AM and had breakfast boxes prepared and at our door by 0630 for us to bring to the airport - without our asking!). Our room was gorgeous with private terrace overlooking the quiet, beautiful street and adjacent church. Rooftop bar and restaurant was an excellent, romantic place to spend our last night in Rome together! Highly recommend!

Plussat: Beautiful facilities, very helpful and attentive staff, wonderful rooftop patio bar and restaurant, and fantastic location close to Termini and 1 block from Metro station in a nice neighborhood.

Plussat: The food was great. Location was great.

Miinukset: The staff weren't very helpful and kind of rude. Internet was horrible. I tried to check out after the second night but they would not refund my money. People smoking in the halls. Will not be back.

Plussat: The hotel was excellent, and we really enjoyed the room, the breakfast, and how quiet the room was even when tour buses were right outside our window. The staff was very helpful.

Miinukset: The executive rooms were in a separate building, so it was necessary to walk down and over to get to breakfast and the front desk.

Miinukset: The single room was extremely small. In the USA, we don't have those types of rooms. If booking for two people, do not book a single room! Also, since we had two people, they also charged us 20 euro more than the advertised rate per day.

Plussat: Breakfast included on top floor

Miinukset: Beds were a bit uncomfortable

Plussat: Location was the best part, most definitely!!

Miinukset: The small room was really my only complaint! And wished there was a better sitting area for those who arrived early as did we (4:30am flight into Rome, yikes!!))

Plussat: Rooms were clean and bathrooms were nice

Miinukset: Finding the reception took us 20 minutes to find because there was no sign anywhere showing us where to go we had to knock on doors to find it

Plussat: Clean and modern. Good location.

Miinukset: Odd setup that I was not clear about. Nor a fully run hotel - only staffed during the day so if you need help or lose a key in off hours, it may be a struggle. Room was tiny- even for big city standards.

Plussat: Our room was amazing, the location was great! The first good shower of our trip!

Miinukset: No. It was fantastic!

Plussat: Central location, close to major monuments. Bed quality was very solid.

Miinukset: Motorcyle noise in courtyard early in the morning. Curtains are not set up for optimal privacy. Lack of electrical outlets, especially near the bed headboard and in the bathroom. Had to insert room card before getting any electricity in the room.

Plussat: Great location and spacious, clean room. Free breakfast was a nice value too.

Miinukset: No air conditioning in October so room was unpleasantly warm, especially during the day. Staff was not interested in helping us for the most part.

Plussat: Location/ Room was what I expected for Rome. We have to remember that 4 start hotels in Rome is similar to 2 star hotel in the US

Miinukset: not sure of any problems

Plussat: I liked the very helpful staff and the desk is available 24/7

Miinukset: Rooms were small bathroom could be cleaner( mould in tile grout)

Plussat: Excellent location and breakfast.

Miinukset: The room.was pretty small but.nice

Plussat: The staff were all great. Easily was able to get directions to various sites, book restaurants and order taxis.location is a plus!

Miinukset: The rooms above floor 2 are old and are what are seen in pictures. The beds are worn and rooms dated. AC barely works. We moved to another room, same issue. Then we were thinking of leaving and we were offered a room on the mezzanine level as they have been completely remodeled complete with new AC. Wow, it was like we were in a different hotel! Fresh and modern, great bedding and bath area. Stay in only the remodeld area only and you be very,very happy.