Autonvuokraukset Willemstad Hato Int. lentokenttä

Miinukset: They did not have any cars available for rental when I arrived. Even though I had reserved the car online, I was told there were no cars available for rental. Very poor service. Plenty of other rental car companies that are better and offer better customer service.

Wrong car, difficult customer service

Plussat: Not much, honestly

Miinukset: We had ordered a mid-size car and assumed it would be automatic transmission, as there was no prominent checkbox or indication otherwise. When we arrived in Curaçao, we were told that we'd reserved a tiny Kia Picanto with manual transmission, which I hadn't used in over a decade, and that no other car was available. The lady at the counter was surly and inflexible, and seemed to know nothing about the insurance we'd purchased through kayak or that such a thing even existed - and placed a large hold on our account because we didn't also purchase Avis insurance. The car was dirty and barely held our modest amount of luggage for three people, and (as aforementioned) was a real driving challenge for me.

Plussat: I'm 6'6" (two meters) and the Kia Picanto is roomy beyond belief. You can put two of me in the front, another in the back and sill have room for a very short person. We'd have no room for luggage and roll backwards down uphills, but still, very roomy. Why that car has a 5th gear is beyond me.

Miinukset: They really put the fear of god hard sell on you at the counter to get the insurance, which I repeatedly declined. A couple checking in at the same time said they had purchased the insurance when they made the reservation and were told that what they had purchased was no good and that they would need to buy additional coverage now. That's pretty shameful. I returned the car on a day when it had rained. When you think about what time to you need to be at the airport, you factor in time to clear security, time to clear customs, time to clear baggage check and check in and time to drop the car off. You don't budget time for arguing with the rental return person about the phantom scratches that they have found and are charging you for but will not show you (the one they did show me was I was able to wipe off. Mud, not a scratch, but she would not change the report), and I think they know that ad prey on that.

Bad AC

Plussat: Good service

Miinukset: Had to work hard to change the vehicle for a working AC model

Miinukset: Bei meiner Ankunft standen ihnen keine Mietwagen zur Verfügung. Obwohl ich das Auto online reserviert hatte, wurde mir gesagt, dass es keine Autos zum Mieten gibt. Sehr schlechter Service. Viele andere Mietwagenunternehmen, die besser sind und einen besseren Kundenservice bieten.

Falsches Auto, schwieriger Kundenservice

Plussat: Nicht viel, ehrlich

Miinukset: Wir hatten einen Mittelklassewagen bestellt und gingen davon aus, dass es sich um ein Automatikgetriebe handeln würde, da es sonst keine auffälligen Kontrollkästchen oder Anzeigen gab. Als wir in Curaçao ankamen, wurde uns gesagt, dass wir einen winzigen Kia Picanto mit Schaltgetriebe reserviert hätten, den ich seit mehr als zehn Jahren nicht benutzt habe, und dass kein anderes Auto verfügbar war. Die Dame an der Theke war surly und unflexibel und schien nichts von der Versicherung zu wissen, die wir mit dem Kajak gekauft hatten oder die so etwas sogar gab - und legte einen großen Anteil auf unser Konto, weil wir nicht auch eine Avis Versicherung kauften. Das Auto war schmutzig und hielt kaum unser bescheidenes Gepäck für drei Personen, und (wie bereits erwähnt) war für mich eine echte Herausforderung beim Fahren.