Great flight, crew a bit “cold” but still friendly. Leg room not the best, but ok
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Major issue was a delay of about almost 1:30mins and comparing to North Atlantic flight it was a better shape
Plussat: "The crew and the seat !"
Miinukset: "The food because of coronavirus the service was scaled back"
Plussat: "Everything was comfortable and the crew were lovely."
Plussat: "Food was tolerable. Good cabin temperature. Good lumbar support and pillow."
Miinukset: "Horrible leg space on the first leg of the journey. Air hostess we'e very inattentive. Asked for a blanket 3 times and still didn't get it. Also they had a poor attitude. Power outlets don't work on multiple seats. Oh and again no leg room. Zilch."
Miinukset: "seat cannot recline"
Plussat: "Full meal and entertainment system even for a shorthaul flight."
Miinukset: "Tight leg room"
Plussat: "They put me on a partner airline after causing my missed connection, so I witnessed nothing good about Turkish Airlines flight at this time."
Miinukset: "After a long saga with no help in making my connecting flight on the same Turkish Airlines, they gave me the boarding pass and told me my luggage was fine to carry on board for the partner airline they put me on. At the gate, that partner airline's reps (or Istanbul airport employees -- not sure) yelled at me that I had too much to carry on board and forced me to hastily check a bag with personal items I did not plan on checking. Needless to say, that also delayed my reaching the final destination even further because I had to wait for the luggage and it was already 1:00 in the morning in an unfamiliar and rough foreign city."
Plussat: "Really good food, good movies, overall nice feel."
Miinukset: "Chairs are a bit tightly packed, but not too bad."
Plussat: "Crew very pleasant. No delay."
Plussat: "Getting Home"
Miinukset: "Everything the seats were so close to the other seat forget it they Reclined. No service at all one bottle of water for about 6 hours they never passed by once. Flt. Att.’s were nice but no training no customer service. Like cattle I just want to forget the trip"
Plussat: "Boarding was on time. but food was very bad."
Miinukset: "I reserved my seats for all my destinations . And paid for that in advance. TURKISH airline refuse to give me the same seats and they said this not exceptable for them . I was very mad ."
Plussat: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Miinukset: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Surprised and blessed to find my suitcase on the carousel following my short overlay in Istanbul."
Plussat: "On time departure and landing"
Miinukset: "My mother was not provided with wheelchair at the Istanbul airport"
Plussat: "The food was great. The seats were soft and there was enough legroom."
Miinukset: "We were stuck on an aisle where the seats don't adjust on one of the flights, but it was a relatively short flight. The boarding process was a little disorganized, but we were able to get on the plane quickly. The worst part was the home airport. I don't know how much control Turkish airlines has over that airport, but the bathrooms we're absolutely disgusting."
Plussat: "I enjoyed the flight!"
Miinukset: "Not applicable"
Plussat: "Great food, comfortable seats. I didn’t go business class, but tbh I think flyin business class this route is a waste."
Miinukset: "Having to stop over in Bishkek and deplane before going on to Mongolia. Why do we have to go through security again when we’re getting onto the same plane with the same items?"
Plussat: "Helpful crew, good food, comfortable seat."
Miinukset: "flight was delayed for 40 min."
Miinukset: "WHEN i MISSED MY FLIGHT FROM ISTANBUL TO JEDDAH I DID RECEIVE ANY HELP NOR ANY CARE"
Plussat: "Service, Media"
Miinukset: "Seat room, very tight."
Miinukset: "Not me but my mom was the person who was traveling. Her luggage was going straight to Bishkek from the US.Last year an old model of mob.phone has been stolen from her suitcase - this year (it is ridiculous guys) souvenirs for friends, 2 small boxes of chocolate candy bars & new underwear with tags. Turkish Airlines do smth. at least try to prevent thefts."
Plussat: "great crew and flight!"
Miinukset: "We would have loved to have been able to easily upgrade to business class but weren't able to."
Miinukset: "my seat was uncomfortable"
Miinukset: "Good service"
Miinukset: "The plane was 2 half hours late departing from JFK to Istanbul and the customer service in Turkish Airline in the beginning did not give me a good service I believe this will be the first time and the last time"
Plussat: "Good entertainment system, nice food"
Miinukset: "Bad crew. I was so thirsty and asked for water several times but never got them. Left the plane with a huge migraine"
Miinukset: "We were flown by AnadoluJet which is a fully owned subsidiary of Turkish Airlines. We were notified of that change until checking in time. The seats weren't comfortable and leg space was too small. The food was poor. A chess sandwich and nothing else."
Plussat: "Food and pleasant service."
Plussat: "The security measures"
Miinukset: "It was unbearably hot on the plane. I was wearing shorts and a tank top and was sweating."
Plussat: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Plussat: "Standard business seats for short distance. Roomy seats ( business class) . Good service with breakfast."
Miinukset: "No entertainment system in seat"
Plussat: "My overall experience with Turkish Air was a pleasant one from the time we boarded until we landed. The crew was nice and very accommodating. The food was very good and warm."
Miinukset: "On the way over, it was perfect, but on the way back, the plane experienced an issue with the air conditioning system. It was very hot for 10 straight hours!"
Plussat: "Friendly & good food"
Miinukset: "Very organized"
Plussat: "Movies, food"
Miinukset: "Crew was too slow at times especially during cleaning, fly took forever to depart and it was hot inside the cabin the whole fly... there was only one option for dinner by the time they went to my line."
Plussat: "Crew were very curteous"
Miinukset: "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish airlines"
Plussat: "This airline will never be my choice of airline if I ever felt the fly the country I will pick another airline for no matter what caused it would be just so I would never have to fly on this airline ever in my life or my family or friends or anybody else I don't ever ask me I am very disappointed at this airline and the people in the customer service I'll just airline is it a money hungry airline money comes first people come last"
Plussat: "The entertainment selections and technology were great."
Miinukset: "There were no announcements made during boarding and it was a little chaotic."
Plussat: "Waiting room is too small I guess til boarding. And need wifi."
Plussat: "All perfect this time. Food was so tasty as always:) crew is very kind."
Miinukset: "Always delay flight"
Very expensive flight,not foods,not WiFi,nothing at all,very rude staff
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
Need reclining seats to help sleep as not much else to do :)
I asked for face mask when boarding the airplane but to my dismay they did not stock COVID-19 face mask onboard and it would have been okay but the crew member said "you should have bought one" which totally is disrespectable and not appropriate as this totally goes against their policy of COVID-19 deterrence policy which they have laid out in their online app as well as their website. Although I made an online complaint regarding this matter....But so far nothing has been said or done! Very disappointed.
Seats and meal should be included in the ticket price
Everything fine apart of the airport staff in Izmir ,about the airline nothing bad to say .
Plussat: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Miinukset: "4 hours late - no communication Rude flight attendants"
Plussat: "We landed without crashing"
Miinukset: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Plussat: "The meals we ordered were tasty and the leather seats and leg room are fair enough"
Miinukset: "Boarding is sooooo slow Entertainment facilities did not exist"
Plussat: "Nothing really"
Miinukset: "The airline should at least provide a snack. It's 4 hrs of travel."
Plussat: "No different than other airlines as far as airplane goes. Crew was OK."
Miinukset: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Plussat: "Not so comfortable and no any food or drink beverage for free of charge"
Miinukset: "They should at clean and provide food and drink for free of charges"
Miinukset: "We were really afraid from istanbul to beirut."
Plussat: "Good price basic amenities but all in all a great deal"
Miinukset: "Everything was great!"
Plussat: "Free cup of ice."
Miinukset: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Plussat: "The price. It was cheap this time around."
Miinukset: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Plussat: "Friendly staff. Comfortable plane"
Miinukset: "Delayed but only 15 min"
Plussat: "Always on time"
Miinukset: "Pegasus Airlines service is so poor. We've waited for hours to check in. Your website did not clearly declare that the ticket did not have a luggage allowance. I have paid in total 70 Euros to check in my luggage. Innaddition to that Pegasus Airlines lost my luggage. Overall a terrible journey"
Miinukset: "1 hour delay nearly cost me my connection no assistance provided"
Plussat: "Cheap price"
Miinukset: "Uncomfortable seats. Race car type no recline, no food included, overnight flight yet lights on board remained fully illuminated."
Miinukset: "Crew was rude to all passengers"
Miinukset: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
Plussat: "The first leg of my trip was good."
Miinukset: "Pegasus first changed my 2hr layover to 24hrs then cancelled my second flight entirely without informing me. I was unable to rebook an alternative flight as they require the vendor, pricline to sort it out and priceline can only communication is email. So maybe in a week they'll sort it out. It is a totally ridiculous and irresponsible situation for these businesses to create. I had to buy a whole new ticket to reach my destination. People at the Pegasus desk at the airport were beyond unhelpful and I've spent hours on the phone while on vacation trying to sort it out."
Miinukset: "Not bad"
Plussat: "Ontime departure and arrival. Friendly crew. Comfortable."
Miinukset: "Not the fault of the airline but I travel a lot and I've never seen so many rude passengers."
Plussat: "The price"
Miinukset: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"
Plussat: "Not much"
Miinukset: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Miinukset: "delay, onboard service"
Plussat: "Getting off the plane"
Miinukset: "Not enough leg room for the over 6 footers"
Miinukset: "Old plain, looks like second hand from a bad dealer, no entertainment system whatsoever, no flight data provided by the pilots in English."
Miinukset: "Crew members are very rude"
Plussat: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Plussat: "I'm actually surprised about the flight. The pilot was good and I think he was a pro. For a budget airline, Pegasus was good."
Miinukset: "We had only problems with the delayed luggages. The boarding was not on time but I don't think it's a big deal because we arrived almost as scheduled. No entertainment at all and comfort was not a priority but it's okay since it's a budget airline after all. But it would be better if they consider comfort of flyers even if it is a budget flight because flying is a serious thing and can cuase a lot of anxieties to begin with."
Miinukset: "Old plane"
Miinukset: "You have to pay for water. So, basically, you are on a 4 hour flight, and you get one free cup of water After that, you're out of luck, because you have to buy water. Nice. Obviously, a very cheap stripped down plane. So no entertainment. But that is okay with low cost carriers."
Plussat: "Roomy, comfortable seating. Clean and modern."
Plussat: "generally the boarding and crew were acceptable."
Miinukset: "A week before my flight, the flight changed and I was emailed. It had me arriving in Istanbul 2 hours later. They essentially changed my flight to another flight. And then Pegasus Plus frequent flyer never recognizes my PNR number when I try to get credit for my flights. I have flown 6 segments with them and none of the flights are recognized. When I try to do live chat, it only accept Turkish language. I am very disappointed in this airline's pre and post flight services."
Plussat: "I never made this trip due to Pegasus delays - see above"
Miinukset: "I was unable to take the flight due to the coup. But everytime I call it can never speak to a real person and the one time I did they said they would get back to me and it's been over a week. What can I do to get a reimbursement???"
Miinukset: "Totally useless. Dirty plane, lousy service. Was ready to pay for refreshments as I had to take this low cost airline for time reasons. When trying to pay with a credit card the stewardess was telling me it was a debit card (as if I didn't know what my cards are) - after a while it appeared she mixed online and offline cards for credit and debit cards, yet she was increasingly arrogant while trying to convince me my card is a debit one. So I tried to pay cash with 100 EUR bill and she told me she was going to return the change in Turkish lira! The male steward was just standing next to the trolley without saying a word, looking afraid of his aggressive lady colleague. That's what I call customer service! The particular flight was PC861 Kuwait - Istanbul on June 17."
Plussat: "That it got me and my luggage there when scheduled"
Miinukset: "The seats are cramped on Pegasus flights and you have to pay for everything, including something to drink."
Plussat: "it got me where I needed to go."
Miinukset: "The organization at the airport was a complete mess. I could barely understand the crew member's language skills. To be fair I don't speak a lick of Turkish but I made my best efforts to try and be attentive and still could not understand. Thank God I didn't check any luggage because who knows if it would have reached my connecting flight."