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Miinukset: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."

Miinukset: "Hi the flight from New York to Istanbul was deleted four 4 hours . from Istanbul to Madina it was ok but I didn't may bagages yet."

Miinukset: "Nice flight"

Miinukset: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Miinukset: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."

Plussat: "Staff & food were excellent."
Miinukset: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."

Miinukset: "Connection flight from plane to the gate,seats need to be updated"

Plussat: "The flight was excellent. Thank you."

Plussat: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."

Miinukset: "Why were they first from the Turkish Airlines staf to puschese new tickets and pay out of packet"

Miinukset: "Need More premier economy seats"

Miinukset: "my luggage didn't arrive"

Plussat: "The food was excellent"

Miinukset: "Boarding process chaotic due to conflicting flow of movement in the aisle. People don't like to step aside to let others pass. Additionally some of carry on luggage was oversized and should have been checked into the cargo hold. When flight landed in Nouakchott an announcement should have been made so that the Dakar passengers allowed the NKC ones to deplane, AND the NKC passengers should have been advised to have their boarding passes out for inspection. This caused a backlog in the jetbridge. AND no announcement regarding local time."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "The captain was a woman!!!! So good to see that! And the whole crew was female, they all did a fantastic job."
Miinukset: "One of the most uncomfortable plane rides I've been in... seats were so tight, my neighbor was basically on the armrest and over it all the time, it was hot in the plane, I couldn't wait to get out of there."

Plussat: "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
Miinukset: "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"

Plussat: "Almost every things"

Miinukset: "Na"

Miinukset: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."

Plussat: "Every thing about the flight but the"
Miinukset: "The Customer Service at the Istanbul air port is the WORSE service I have ever seen in the entire world, in fact you can not call it customer service, these people duel on older people that depend on their services and they treat them like garbage. I have always like Turkish Airlines but now I will try to go with any other Airline because of that problem, all their flight are routed true Istanbul and I do not want to risk being stacked there again!!!!!"

Miinukset: "Good service"

Plussat: "Everything was good"
Miinukset: "Nothing"

Plussat: "Friendly & helpful crew, very clean, spacious, great entertainment options for all ages. I would book with Turkish Airlines again!"

Miinukset: "Passport control"

Miinukset: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."

Plussat: "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"

Plussat: "The attentiveness of staff."
Miinukset: "The video screens did not work. Our seats were changed at the last minute without any indication to why."

Plussat: "easy check in"
Miinukset: "lack of leg room"

Miinukset: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."

Miinukset: "Fantastic"

Miinukset: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."

Plussat: "The food, the service and entertainment!"

Plussat: "Everything was good except the food wasn't good"
Miinukset: "The food wasn't good"

Miinukset: "boarding was chaos seats were tiny and food was abysmal"

Plussat: "they are good thank you very mush"

Plussat: "Excellent service, excellent food, very friendly crew"
Miinukset: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."

Plussat: "Onboard service was good. Ben Gurion airport services were excellent."
Miinukset: "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."

Plussat: "The crew, landing before scheduled, wonderful, delicious food. Good pillow and linens."

Plussat: "Very professional. Spacious seats."
Miinukset: "Wait at Ataturk airport on passport control."

Plussat: "Well, let's see, I missed my flight with THY because of a connecting flight with American Airlines, and instead of helping me, they wanted to charge me $3,000 to catch the next flight out. They said it didn't matter who's fault it was. So my entire trip got cancelled. So I can't rate the flight, but unless you can guarantee you won't miss the flight, I would not recommend taking the risk of losing all your money and ruining your trip."

Plussat: "The crew were all professional and friendly. They made the flight very pleasant. The food was good and served promptly."
Miinukset: "The space on ALL airlines now are so claustrophobic it is not that fun to sit squashed into a tiny space. Air travel companies in general has teally made people who can't afford to go first class feel like livestock. But the trip was pleasant due to the crew's nice attitude."

Miinukset: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"

Plussat: "Great service, great food, nice staff, great entertainment choices, efficient, clean safe plane."
Miinukset: "Nothing really."

Plussat: "The seats were roomy (!!), the foot rest was really nice, the entertainment was impressive. The whole experience was great. They gave us slippers and socks and a pouch with eye cover, ear plugs etc. really top notch."
Miinukset: "The food wasn't as good as I expected but still better than most airlines. I don't have high expectations for food on planes, I had just heard great things about Turkish airlines food so thought maybe this would be great."

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "Overall everything was good, I liked the entertainment and food the best."
Miinukset: "I had no issues."

Plussat: "the croe tretment"
Miinukset: "changing the gate"

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Plussat: "Excellent service and food."
Miinukset: "Seat could really use a real footrest instead of the metal bar."

Plussat: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Miinukset: "Controll the quantity of packages per person"

Plussat: "Crew was very good. Food was OK."
Miinukset: "Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated."

Miinukset: "It was fine, just tiring due to the length of the flight."

Plussat: "Nothing"
Miinukset: "Every thing, from the crew attitude to the food to the entertainment and comfort."

Miinukset: "There was a very loud group teenagers/young adults that kept getting up visiting each other and hitting on other customers seats. After 7 hours of the crew nor anyone else saying anything to them I called the crew & asked them to have them quiet down and sit down. The staff should’ve handled better"

Miinukset: "Best company and the 380 is amazing."

Miinukset: "Space is too limited even for the a small built body."

Plussat: "The seats were very spacious and we were fed on the flight!"
Miinukset: "In flight entertainment."

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Very comfortable. All very nice."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "Look like everybody to not know what they want to do"

Plussat: "Short trip"

Miinukset: "Not entertainment at all"

Plussat: "Nothing!"

Miinukset: "Quality"

Plussat: "They did get us other flights home and got us a hotel to stay in. There were meal vouchers but it was so late by the time we were rebooked we could not eat dinner and our flights left too early to be able to use them, but it was a nice effort on their part."
Miinukset: "They cancelled the flight due to mechanical issues which was understandable. The problem was the chaos at Frankfurt airport because the instructions given to us to get to the Lufthansa service desk were totally inadequate. At least we didn't have to sleep at the airport like some passengers did."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Getting off! Ok, i have to use 50 characters... i also liked the check-in counter staff in Orlando."
Miinukset: "I have flown on many budget airlines that were more comfortable than this flight. Hard uncomfortable chairs with a lack of leg space (and I'm only 1.70m). The food was poor and the service was worse- i pressed my call button for a drink mid-flight and it kept getting cancelled without a steward coming. Finally, after pressing the call button about 10 times a steward came and begrudgingly brought me a drink. Choice of movies was poor."

Miinukset: "Flight was 30 min delayed . When we landed, the jetway was someone mispositioned and it took even longer to get us off the plane - nearly 1 hour late. Missed my dinner appointment as a result and generally bad start to my trip to Munich . Very disappointed ."

Plussat: "Great overall experience oafter some years of absence using other major carriers"
Miinukset: "All bathroom downstairs, crammed stairs long long waiting , no room to wait for your turn"

Plussat: "Staff"
Miinukset: "Food"

Miinukset: "No entertainment system at all - no movies, no music and no WIFI"

Plussat: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Miinukset: "Nothing"

Plussat: "as usual flight itself was okay"
Miinukset: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."

Plussat: "my favorite airline"

Plussat: "Meals and service"
Miinukset: "Cramped seats"

Plussat: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "The after dinner cognac was nice."

Plussat: "We made our transfer"
Miinukset: "Our airplane was assigned a remote parking space instead of main terminal but our bus came quickly to main terminal and we made our transfer and through customs in an hour"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Plussat: "Restrooms on lower level a first for us. No waiting or lines In aisles . Entertainment selection decent."
Miinukset: "Reclining in seats not adequate for sleeping; very difficult to be comfortable."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Chairs were uncomfortable, mainly due to the front passenger was always in reclined mode, and the passenger behind me wouldn't let me recline... He would literally push my chair up, but that's probably because his chair can not recline!"
Miinukset: "We needed to place special request on vegetarian meal, couldn't do it at booking or at checkin, was told to let crew know, they said it's too late. They brought us an "unclaimed" vegetarian meal, but it wasn't, it was Asian halal meal with lamb! After I let crew member know wmy husband was served meat instead, she denied it and said "its not possible" as the wrapper says "vegetarian". I informed her it actually said "Asian halal", she the proceeded to say, well, "i am sorry if it's wrong, but I gave you vegetarian". That said crew member collected my husband's plates while I was in the bathroom and came back later with a "vegan" plate that they now have available."

Plussat: "Food service , steward-ess were personable, seats were comfortable, good leg room,"
Miinukset: "Very few good Obie's to choose from."

Plussat: "Crew was great and the plane was clean. Food and drinks were good."
Miinukset: "Nothing."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Miinukset: "seat did not recline at all,"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "No air vents"

Plussat: "One crew refused to give food although there was"
Miinukset: "4 drunk passengers made flight unbearable"

Plussat: "The name of the company"
Miinukset: "I has a flight between mad to franfurt connection to Miami. And lufthansa never advise me that the first leg of my trip was cancelled."

Plussat: "The seats were comfortable, crew was attentive."
Miinukset: "The selection of movies was pitiful. We sat and waited for food service to deliver half of the catering order that they didn't load at first. The flight was an hour behind take off time because of late connections And then we had to wait for catering??? Not very professional."

Plussat: "Fantastic"
Miinukset: "Very light and friendly crew"

Plussat: "The crew was amazing, food and overall experience."

Plussat: "Modern, clean airplane with spacious seating and attentive crew."

Miinukset: "They lost my luggage"

Plussat: "Organized"

Plussat: "Everything was perfect"
Miinukset: "More drinks less food at night flight for short destination"

Plussat: "No friendly at all ZERO service almost we lost the flight. Never recommend to anyone"
Miinukset: "Fire the person on front."

Miinukset: "Food, not in time."

Plussat: "Seats weren’t as small as other airlines."
Miinukset: "1 hour wait to check bags because of a flight delay I didn’t know about until I got into the airport and connected to WiFi."

Miinukset: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"

Miinukset: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"

Plussat: "This leg of the flight we were pleased with after buying another ticket to Athens."

Miinukset: "Baggage was delayed!"

Miinukset: "Missed connection and following flight delayed"

Plussat: "The flight was smooth, the staff friendly and did realize we would be served a full meal for a two hour flight from Athens to London; unexpected and appreciated."
Miinukset: "We didn’t board the plane at the times listed, it was running behind."

Plussat: "Good planes. Kosher food was awful. No entertainment."

Plussat: "The food, crew was nice and polite."
Miinukset: "Didn't have any entertainment"

Plussat: "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."
Miinukset: "Food was good. Chairs were clean and relatevly good. Thank you"

Plussat: "Very professional services from your ground & plan crew"
Miinukset: "Airport custom were very rude (Athens airport) No one to assist during the transit flight between Athens & CDG"

Plussat: "All"

Plussat: "No complaints!!"

Plussat: "Accurate times"
Miinukset: "Night travelling"

Plussat: "Same"
Miinukset: "Same"

Plussat: "Evrything was good"
Miinukset: "No entertainment on that flightes"

Miinukset: "I had problem wirh the airport. My connection flight was 55 minutes after my first flight, and it was hard to know where to go in the airport."

Miinukset: "The system cancelled my seat selection for the flight together with the check in itself. I had a very hard time boarding"

Plussat: "Surprised to have food."
Miinukset: "Plane was very hot boarding. Here was not organized boarding."

Plussat: "Was good space."
Miinukset: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."

Miinukset: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."

Plussat: "Very bad"
Miinukset: "All the team"

Plussat: "On time and good service"

Plussat: "I enjoyed the crew and the food."
Miinukset: "Not enough room. I'm not a tall person and my legs we're smashed against the seat. The person behind me was an adult and kept hitting my seat so I could get no sleep."

Plussat: "Good customer service and unexpectedly good food. Nice staff."
Miinukset: "Boarding was late, and it took forever to take off and land. I missed my ferry because of this and had to buy another ticket. Also super small seats."

Plussat: "Getting food provided. After almost missing the flight it was a real bonus to find this is the only flight in years that I've taken which provided a meal. In the old days I might have complained about the quality of airline food. Now I'm just very grateful to get it! - and the quality was not bed either!!"
Miinukset: "Nothing"

Plussat: "Efficiency"
Miinukset: "No negatives"

Plussat: "Clean, smooth, on time"
Miinukset: "Food was not interesting"

Plussat: "Food was excellent. Never had better!"
Miinukset: "Every flight was 20 to 30 minutes late leaving the gate. This was true on all."

Miinukset: "Tehran station staff need more trainig and need to be overseen"

Plussat: "Quick smooth and efficient with two exits at landing."
Miinukset: "I hated that I and 10 ither passengers were told to RUN! i had left London, so my attite was heavy, and here i am running through the airport. It was exhausting. Why should we have to run when the intial connection was 45 mins. Because one plane with the SAME airline is running late and gives us 6 minute's to get to the gate, that should not be any fault of the passengers. Radio the other flight and have them hold. I got an email that the gate changed TWICE. the airline employee did not get that memo at all. So we were raced to the wrong gate even AFTER, I mentioned the gate change. A real frustrating experience all together."

Plussat: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Miinukset: "I don't like kayak"

Miinukset: "Overall very disorganized."

Plussat: "Good plane and crew."
Miinukset: "Bathroom facilities at the airport totally filthy and out of order."

Miinukset: "excessive cisa checks for my wife who is not an EU citizen"

Miinukset: "I didn't realize that we could of brought on our bags for free."

Miinukset: "We were delayed almost 3 hours and we're not provided with the reason for the delay except for "technical difficulties" at airport"

Plussat: "Hot lunch was a pleasant surprise. Seats comfortable but cramped and didn't recline. Prompt baggage service."
Miinukset: "No entertainment. No power jacks."

Miinukset: "You cannot charge someone 200 euros for a flight then dump a 40$ unnecessary bag check fee on them, it's quite deceptive. I will never be flying Aegean again."

Plussat: "Amazing food!!! All free! Amazing food and amazing wine for free! I love Aegean they are the best best best."

Plussat: "Flight, crew, service were great, only a slight delay before boarding, without any explanations given"
Miinukset: "Luggage charge was a big surprise, 40 euros each bag"

Miinukset: "My brother in law and I both had carry on luggages that look big but fit in the box. After being asked to do the size check, the agent asked him to check his bag instead of carrying it on but not mine, even though his is within size limit and mine clearly looked bigger. We have no doubt that there was some profiling going on; he's Latino. That sat with us the whole ride and now will probably never ride with Aegean Airlines again."

Miinukset: "Allow business passenger to use front bathroom."

Plussat: "Services is good ."
Miinukset: "Food can be better"

Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Plussat: "Information sharing by pilots and crew. Economy class leg room is good."
Miinukset: "All good up to the level"

Plussat: "The crews were pretty great!"
Miinukset: "The regulating of the temperature."

Plussat: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Miinukset: "Flight was delayed, had to run to my next connection flight."

Miinukset: "Everything was OK"

Plussat: "Great airline"

Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"

Plussat: "Food and service"
Miinukset: "Working wifi would be good. Better A/C. More comfortable seats"

Plussat: "Friendly crew"
Miinukset: "Can’t think of anything"

Miinukset: "Too hot inside the aircraft"

Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Plussat: "Cabin facilities"
Miinukset: "They didn’t bring one of my bags"

Plussat: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Miinukset: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"

Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "NOTHING"
Miinukset: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Miinukset: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"

Miinukset: "The streaming service didn’t work"

Plussat: "Food was just fine, movie selection very good"
Miinukset: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Plussat: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Miinukset: "Tiny old cramped plane."

Plussat: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Miinukset: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Miinukset: "OLD plane without comfort or entertainment"

Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "magazines very dog eared and some badly torn"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Plussat: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Miinukset: "The seats in economy were a little too small for a 12 hour flight"

Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"

Plussat: "Loads of leg room"
Miinukset: "Loved everything"

Plussat: "Wonderful"

Plussat: "Service was good"
Miinukset: "Delay"

Plussat: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Average service and food quality"
Miinukset: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."

Plussat: "It’s OK"
Miinukset: "Need improvements"

Plussat: "It’s OK"
Miinukset: "Need improvements"

Plussat: "Crew were responsive. 787 has more legroom & better recliner, window shading was amazing"
Miinukset: "Vegetarian food quality needs improvement"

Plussat: "Good seating space, good service"

Plussat: "Flight was ok"
Miinukset: "Food, bus journey to the plane"

Miinukset: "Sehar for Ramadhan may be improved as we have no other option and neither time to do it outside plane"

Miinukset: "I have loads of complaints about the entire crew and etihad airlines and I will file my official complaint against them. The space here isn’t enough to write my complain"

Plussat: "Boarding staff ."
Miinukset: "Food was very bad and started to charge you for some food and drink items ."

Plussat: "Crew was great, food was great, seat was comfortable"

Plussat: "Boarding was quick and professional. Service was excellent and entertainment was varied with movies, shows and games with accompanying head phones."
Miinukset: "The foot rest in business class didn’t work, but the seat still reclined and was comfortable."

Miinukset: "Check in counter was overcrowded and slow moving"

Miinukset: "Cleanliness could be improved. Washrooms were not serviced frequently"

Plussat: "I found the crews and their services good. Food served was tasty and healthy."
Miinukset: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."

Miinukset: "Delayed for 13 hours"

Plussat: "wheelchair service was very prompt"
Miinukset: "none"

Miinukset: "Food was awful. There was no other choice than Paneer the indian food."

Plussat: "Nothing"
Miinukset: "Maybe if me and my son was Muslim we would have been treated with dignity and respect but will not and wasn't"

Miinukset: "total commute time"

Miinukset: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."

Plussat: "This time the service was ok"
Miinukset: "Food was mediocre,and while boarding the buisness class and economy lines are chaotic, looks like no one is in charge!"

Plussat: "Great and very patient crew!"
Miinukset: "Boarding process chaotic"

Plussat: "Staff were very friendly."
Miinukset: "Checked in online and booked seats that had extra legroom. When boarding the plane seats had been changed and we were separated. Not happy about it. Agree with other reviewers re Abu Dhabi, not the most pleasant experience in the connections hall. A bit all over the place!"

Plussat: "Kind of similar to Indian food if possible. Thanks"

Miinukset: "Crew was not as attentive as Emirates Airlines."

Plussat: "All"
Miinukset: "Food"

Plussat: "Nothing. I would never ever choose Etihad airline again"
Miinukset: "At Washington Dulles airport the whole staff was really rude and unprofessional. I had only one hand carry and it was 9 kg. I requested them that I can buy a bag and can divide the stuff in two bags. But supervisor who seemed Indian was really racist and he kept insisting that we are flying in 5 minutes. Either you have to pay penalty for this hand carry or you can cancel your flight. I have never ever seen this kind of behavior from anyone specially from a supervisor. I ended up paying $300 extra for only 2 kg extra weight in my hand carry. I would recommend my whole family and friends not to choose this airline anymore."

Plussat: "All above"
Miinukset: "Liked everything"

Miinukset: "The food was horrible"

Plussat: "It was such a relief to leave India. Abu Dhabi was a clean and modern airport and it was clear that Etihad had a major role in this. The gate was busy, but everything was smooth and accommodating. Boarded my flight and slept in the clouds for an easy 9 hr flight."
Miinukset: "I am unable to eat meat or bread(gluten). There was a meatless option, but it was all bread. It would be nice to have some mixed nuts and an extra piece of fruit. Dates would've been great!"

Miinukset: "Not all my boarding passes were issued when I left my final location. I was told I wound get my final boarding pass at boarding. I then had to wait in a lone line at my final flight and nearly missed my flight."

Plussat: "good"
Miinukset: "good"

Plussat: "Comfortable flight with smooth transit."

Plussat: "The service was good but sleepers not as good as other airlines. Another tight. And the entertainment offering is not very good. Movies TV etc"

Plussat: "Staff was good, business class lounge was nice. Ground crew was very good."
Miinukset: "Business class seat not nearly as nice as Singapore Airlines. Food was good, limited options. The entertainment options were good, not great. On flight to India, there was onboard wifi and live news (CNN, etc). On flight back, there was not onboard wifi and live news coverage."

Miinukset: "movie selection poor."

Plussat: "Excellent."

Plussat: "Staff were great."
Miinukset: "They ran out of toilet paper 3/4 in. Disgusting."

Plussat: "It was a good experience with Etihad airlines, comfortable and ambience."
Miinukset: "Food provided is not at all good. Very very poor."

Plussat: "Flight took off on time and arrived early. This is so important when we have connecting flights that are about one hour away from arrival time."
Miinukset: "There was nothing not to like. Great service"

Miinukset: "Too cold in the airplane"

Plussat: "Nothing"
Miinukset: "The fact that I had a layover of 22 hours and they didn't provide us with a room."

Plussat: "Both ways not consistent in time When flight delayed in Abu Dhabi they treat you like Specially Etihad airways service is very poor. . Never again"

Plussat: "Timeliness of the flight and communication from the flight deck."
Miinukset: "Particularly on the flight from Abu Dahbi to Washington, D.C., attendants were rude with not only me, but other customers. They were short in their responses, forgot requests multiple times, and didn't make the little bit of extra effort to provide translators in Arabic, ensure an elderly lady next to me had the meal she needed, and secure the food options that we asked for. Our row was told us there were no more chicken meals for example, when we saw an attendant on the other side of the plane offer consistent chicken meals for multiple rows to come. They were just being lazy and didn't even want to ask."

Plussat: "Courtesy, hospitality, staff's approach"
Miinukset: "Improve toilet facility and provide little more legroom between seats. Services inside the aircraft wS wonderful! You have a bunch of kind people!"

Plussat: "Food is not bad. Should make desert a little bit more delish"
Miinukset: "Service. Not being helpful. No one is going to help u out your luggage at the cabin. I have to ask help from the passenger. Crew are just staying at one corner and pretending to be busy"

Plussat: "Likes the comfort that etihad offers"
Miinukset: "Same as above. Unhelpful crew.."

Plussat: "Hindu veg meal- Instead of giving routine food for lunch/dinner they can change menu for lunch/dinner.otherwise it's ok"

Plussat: "Great Headrest Neck Pillow Comfy Headphones Large Toilets"

Miinukset: "On March 20, 2016, Baggage conveyor system not operational causing great inconvenience and needed more Check-in ticket agents. Food was OK except the Breakfast or last meal before arrival at Lahore Pakistan."

Plussat: "Crew was friendly, food was good, the company music is pleasing."
Miinukset: "They changed the departure time of my flight 3 times for no apparent reason. Upon calling them to inquire and confirm departure time, I received "confirmed" times from three different employee's that were all different. I spent a total of 88 minutes on the phone with them incurring long distance calling fees. Then, once settled, my layover went from 2.5 hours to 7 hours. They offered NOTHING to remedy this fault. Oy, first and LAST time I fly Etihad."