The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Miinukset: "Just water and coffee. Needed some variety."
Plussat: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Plussat: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Plussat: "Crew is always friendly"
Miinukset: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Plussat: "New plane, friendly crew."
Miinukset: "Departure time"
Miinukset: "Better choice of snacks"
Plussat: "Crew and service were outstanding"
Miinukset: "Good taste perhaps...?"
Plussat: "Clean aircraft, efficient and friendly crew. On time performance"
Plussat: "The crew was polite and welcoming."
Plussat: "Good snacks, comfortable flight."
Miinukset: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Plussat: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Miinukset: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Plussat: "Pilot was super nice and informative when the flight was delayed."
Plussat: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Miinukset: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Miinukset: "The flight was delayed for hours due to a mechanical issue. I had to take a much later flight and arrived at my final destination after midnight."
Miinukset: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Miinukset: "Plane left without me because they don’t know how to put gas in the plane in Jackson"
Miinukset: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Miinukset: "Flight was delayed, for unkown reasons."
Plussat: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Plussat: "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
Plussat: "Newer plane. Friendly crew. Landed safely and on time."
Plussat: "The crew, the food, the amount of beverages served"
Miinukset: "Leg room"
Miinukset: "There was nothing I didn’t like."
Plussat: "The chargers worked in neither airplane."
Miinukset: "The chargers worked in neither airplane."
Miinukset: "Rapid City, I could check my BAG through to PDX."
Plussat: "Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta."
Miinukset: "Nothing negative to say!"
Plussat: "Short flight"
Miinukset: "In SLC they boarded by row numbers and not zones. Weird..."
Plussat: "The crew members were very friendly"
Miinukset: "Coach seats still a little too small. Always bump the person next to me"
Plussat: "Loved the roomy seats and the upgrade wasn't terribly expensive"
Plussat: "The crew"
Miinukset: "The delay"
Miinukset: "They wouldn't deal with any flight changes."
Plussat: "Great people and crew early arrival nice passengers"
Miinukset: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Plussat: "How they take off and land"
Miinukset: "The price versus other companies"
Miinukset: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Plussat: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Plussat: "Short, straight-forward flight."
Plussat: "Flight was on time"
Miinukset: "Wifi wasn't working for a while and it was a plane without screens"
Plussat: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Miinukset: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Plussat: "On time. Good customer service. Easy route, no hassles."
Plussat: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Miinukset: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Miinukset: "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
Plussat: "Met my cousins from Portland in SLC and killed layover time"
Miinukset: "Delayed 3 hrs missed connecting flight waited 3 hrs for next one"
Plussat: "Delta crew are always attentive."
Miinukset: "Snack quantity and choices."
Changed my seat assignment after I paid for window seats on both flights.
It never happened because my first connecting flight got cancelled which caused for me to miss this flight also.
Comfortable flight and personable flight staff.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa."
Miinukset: "Excelente fly"
Plussat: "Yes,very helpful"
Plussat: "Very fast and cheap flight."
Miinukset: "Seats were extremely uncomfortable. Boarding was very chaotic."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "Food need be much better"
Plussat: "The Crew was very good. I was with my 84 year old father.And they handled his needs very well ."
Miinukset: "The food of course was sort of mediocre at breakfast. The eggs tasted like they were man made.oh well maybe that’s really typical. Otherwise all was fine."
Plussat: "Comfy flight and early arrival."
Miinukset: "Had to run to catch the connecting flight"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Great airline"
Plussat: "On board crew was friendly and helpful"
Miinukset: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Plussat: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Miinukset: "You cancelled my flight & I lost a whole day of mt trip!"
Plussat: "The crew was great. There was a nice amount of personal space. The movie and music selection was quite good. The food was decent for flight food."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "I was rebooked on another flight earlier."
Miinukset: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Plussat: "Lost during the flight from LAX to Frankfurt, flight number 451 Lufthansa. Reward offered If found. Please email me if you have any information! Thanks Margot Strong"
Miinukset: "Very long delays"
Plussat: "On Time / Comfortable short flight"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "The snacks were nice."
Miinukset: "We were delayed over 30 minutes and we did not get an update until like 20 minutes of sitting in the gate, which made me almost miss my connecting flight to New York. I also think that in the Barcelona airport there should be just a line to drop off the luggage since there is a self check out machine. It doesn't make sense to do the self check out and still get on the regular check out line to drop off the luggage."
Miinukset: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"
Plussat: "Arrived on time, crew was friendly, was pleasentelly surprised that they are serving food on such a short flights in Europe."
Miinukset: "Boarding was bad. Gates werechanget multiple times (morethan twice) had to walk back and force, back and force thtoughehole terminal B"
Plussat: "my favorite airline"
Plussat: "free wine."
Miinukset: "Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."
Plussat: "Brand new Airbus 350 on the first transatlantic flight for Lufthansa was very nice"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "There service helping us with the boarding process was phenomenal!"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Miinukset: "Direct flight, 10 days ago. Still missing a suitcase."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Disappointed overall. United Airlines took over here and you could immediately tell the difference."
Miinukset: "Seats were uncomfortable, no food only snack which is typically crushed pretzels. I typically never fly United because of their service, food etc very poor"
Plussat: "i was able to to do check in on line, be updated on changing gates,"
Plussat: "the boarding went very smoothly. We arrived at our destination on time."
Miinukset: "I felt quite thirsty and didn't get anything to drink on the short flight. Most of the flight I slept so I'm not sure if I just missed the serving of a drink. I almost was not able to fit our carry on luggage since it only fit in the center bins which were almost all full. There was no entertainment system."
Plussat: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Plussat: "Lost my tablet and it was returned to me! Great staff."
Miinukset: "The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done."
Plussat: "The crew was friendly and helpful"
Miinukset: "Why Lufthansa changed my flight connection to where I needed a visa!? So the police treat me like a criminal?!?"
Never more flight with your company!!!
Amsterdam as a hub is a mess, do not use Amsterdam and KLM as a hub to European cities unless you want to miss your flight.
Voir avis précédent qui regroupe les deux vols
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights but the flight went on anyway.
Great flight Will go again!
Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plussat: "The crew was professional & friendly"
Miinukset: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Plussat: "Pleasant crew. Appropriate and efficiently served snack."
Miinukset: "Boarding and disembarkation were slow."
Plussat: "Flight and the crew!"
Miinukset: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Miinukset: "The plane is so old..,"
Plussat: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "Inflight was better than I expected. But needs upgrading air crafts."
Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."
Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Miinukset: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "wasn't able to take the flight since I missed it"
Plussat: "Friendly staff"
Miinukset: "Leg room"
Plussat: "punctuality of boarding and flight time"
Miinukset: "attitude of crew in business class: no sense of true hospitality"
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "The boarding was easy and you didn't have to wait inline for that long"
Miinukset: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Plussat: "Food was excellent, frequent and filling"
Miinukset: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."
Miinukset: "Customer service"
Plussat: "Friendly staff, good service and on time departure/arrival."
Plussat: "Good information and helpfil boarding."
Miinukset: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Plussat: "Consistently high standards"
Plussat: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Miinukset: "Nothing to be honest . All positive."
Plussat: "Cabin crew very pleasant"
Miinukset: "Lost our bags, little sympathy from staff"
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Plussat: "The included snacks and the seats."
Crew were great. No snacks available. No entertainment. Seats a bit crammed.
Plussat: "The meals and the consistent drink service was great"
Miinukset: "No luggage space"
Plussat: "customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag"
Miinukset: "crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<"
Plussat: "Good service good flight fair food and nice seat."
Miinukset: "Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything."
Plussat: "Nothing much"
Miinukset: "Rude staff , flight was delayed, child sitting next to me kept kicking me and his mother wouldn't say anything to him staff also didn't do anything."
Miinukset: "Mostly everything"
Plussat: "Our seats were much better on this flight than our longer leg. I was much more comfortable. The entertainment was just as good as our international flight."
Miinukset: "Because of the delayed flight out of Lisbon I missed this flight and was rerouted to Vancouver. I had to go through customs and re enter the airport going through security to board the Vancouver fligh. Slept in a hotel for four hours, paid for by Air Canada, went back to the airport through security again and flew to Portland."
Plussat: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Miinukset: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Plussat: "The flight back to Newark was good. Boarding was smooth and crew kept walking around with water to keep everyone hydrated."
Miinukset: "The plane was old and cramped and entertainment system had issues. Movie choices were not that great."
Plussat: "Good breakfast."
Miinukset: "Cabin was cool"
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "It was not a completely full flight. The Boarding process was done by mainline Air Canada employees and it was perfectly good and the flight left on time. The aircraft's interior was not clean. The carpet the seats and the tray tables all dirty and discussing. The seats are undiscribly substandard and uncomfortable. The bilingual announcement was done incoherintkyin both languages absolutely not professional Crew was nice except an Asian/Canadian flight attendent. It's a less than adequate experience even for a officially second tier airline. Why does Canada put out an embarrassing product like this airline ? Shame on them !"
Miinukset: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Plussat: "Crew met all the neccessary requirements at check-in counter and in- flight.."
Miinukset: "Seating was not comfortable and didn't want to pay extra to secure the appropriate seating.. Ihave travelled with Air Canada Jumbo jet in the past and found it was much better..."
Miinukset: "Air Canada stopped flying to SLC while we we're on our trip. so it made the connections to other flights after getting to Toronto (from Amsterdam) really tricky and tight on time. While on the flight from Amsterdam, things were great, but that stress of being rerouted was not great..."
Miinukset: "The movie selection was limited. The stewardess were not very friendly and were hard to hear,"
Miinukset: "Twice now Air Canada has changed flight itineraries into SLC, this time by one day, making a 26 hour layover in Toronto and another time a 48 hour layover by changing the flight by two days."
Miinukset: "Flight was late from Barcelona to Mintreal by an hour. I needed a wheelchair - didn't show up! Then pulled a muscle trying to get through customs and they barely held my flight to Chicago. Made it, with No Help. Late into Chicago and still no wheelchair. There was no one from whom to get help. Finally a United Airlines employee took pity on me and got a wheelchair to me and got me to the flight - again, just barely. Over 20 hours in the air, no assistance and poor food. I will never fly air canada again - ever. Not worth the savings. I've spent an entire week recovering and spent the savings on physical therapy due to the damage to my legs."
Plussat: "Flight attendants were friendly and considerate. Food was satisfactory and timed appropriately. Entertainment device worked and offered adequate variety. The aircraft itself was clean and comfortable. It was not overly air-conditioned as aircraft tend to be."
Miinukset: "Boarding was slow and confusing: verbal instructions conflicted with posted signs, and it was hard to choose the right lines. Arrival in Canada was a nightmare! Customs and security were confusing, inefficient, and staffed by people who had little patience. There was much yelling and running around., there appeared to be little sympathy or concern for the dozens of passengers who were attempting to make connecting flights, and it was ridiculous to announce that security closed at 9p.m. .when there were planes on the runway awaiting connecting passengers and people with boarding passes who were not allowed to catch their flights."
Plussat: "always has extra seats available."
Miinukset: "A lot of families with kids, dirty lavatory due to low passenger profile. Rude flight attendant while having seated before take off. Dirty Boarding area. Poor food quality."
Miinukset: "We were late getting into Chicago and I missed my connection to Albuquerque. I was scheduled to arrive at my destination at noon and because we were late, I didn't get home until almost midnight."
Plussat: "We boarded on time and made connecting flight with no issues."
Miinukset: "My son had no tv monitor (broken?0 the entire trip with no resolution to the issue. We asked flight crew several times to see what could be done and were told they would reset it. We have very little confidence that was done and no other resolution was pursued. The plane was not very clean and the smell of one of the bathrooms was terrible."
Plussat: "The person next to me was moved...so I had the whole row to myself. It was comfortable!"
Miinukset: "No food was served other than snacks for purchase."
Plussat: "Plenty of beverages provided and friendly crew."
Miinukset: "Entertainment app had to be downloaded prior to take-off to access many of the entertainment features such as movies."
Plussat: "Direct flight and good schedule"
Miinukset: "The price was higher than Delta direct flight but I chose AC because of my top tier status on AC. That got me a complimentary upgrade but the entertainment system did not work"
Miinukset: "My boyfriend and I were flying from Toronto to Salt Lake City, we didn't pay for assigned seating (because who really wants to dish out extra money for something as silly as that?) and thought that it just meant that we still had seats on the plane and they just might not be next to each other which was fine. We did online check in and having our tickets sent to our phones (his worked fine and mine never came through, yes, we triple checked to make sure my phone number and everything was correct). Both of our tickets ended up saying the seat was GTE so when we got to the terminal (two hours early) the moment an employee was behind the counter we went up to talk to them and they said that we would get a seat on the flight and that it wouldn't be a problem at all for us to sit together. Right before they start boarding an announcement is made that the flight was overbooked (by 8 people!) and they were asking if anyone would be willing to give up their seat and receive compensation (no one would). So, all 8 of us had to go up to the same snarky man who had told us that we WOULD be getting seats and have him explain to us that the next flight isn't until tomorrow and we had to go to the Air Canada customer service desk to get the flight plan figured out. We had to wait 2 hours in line just to talk to someone who tried to make Air Canada out to be the victims (how dare we not want to pay $40 for a seat and because of our frugality poor Air Canada now has to compensate us for the inconvenience AND get us new plane tickets, we should feel so bad for them because they are now losing money). We had to wait for about 40 minutes with this lady because she was either new or not competent enough to figure out how to get us new tickets with Delta (guess why Delta? because Air Canada had already overbooked the flight out for the next day too! Looks like they'll be losing some more money). Oh yeah, she also scolded my boyfriend for having his plane ticket on his phone, because it inconvienenced her. That lady finally left and we finally got help from someone who actually knows what decent customer service is (shout out to Michelle Khan at Air Canada). She was really nice and understanding and was actually able to go through the process of getting us tickets and in a timely manner. She explained that while it is a complete joke, by law flights are allowed to overbook their flights by up to 10% of seats available on the flight. We could understand overbooking by a couple, but really, 8? Never fly with Air Canada."
Miinukset: "Being stranded in Toronto for 24 hours with Air Canada unwilling to rebook us on other carriers to get us home sooner. Given our prediction of the missed connection and request for rebooking before our first leg of travel, it was particularly irritating that they would not help us get home the most efficient way."
Plussat: "I was surprised at how much leg room there was. Also, there were a lot of entertainment choices for such a short flight."
Miinukset: "They didn't clearly call zones, so I wasn't sure when I could board and ended up being one of the last people to get on the plane."
Plussat: "I eventually got home."
Miinukset: "Non weather related cancellations of 10 flights to the US and every other flight was delayed by a minimum of 2 hours. Many flights were delayed by hours then cancelled later on. There was no explanation from the staff. Also, one of the door fire alarms kept going off every few minutes and it was never fixed but eventually shut off. Very unreliable air carrier."
Miinukset: "Put on stand-by because flight oversold. No notice. Finally got on at the last moment. Our bags did not arrive."
Plussat: "The crew were nice. I like the type of plane. It arrived basically on time, with my luggage."
Miinukset: "First, I despise Air Canada's new policy of charging $25 per segment per passenger to get a seat assignment - any seat assignment. This isn't a surcharge for more leg room, or to move to business class - it is for the ability to pick seats at all. That means that if I want to sit next to my spouse on a simple direct flight, the cost is $100 round trip ($25 x 4)! For that much money, we should not only be seated together, we should be seated together at a very nice restaurant (which is exactly where we spent the $100 that we refused to spend on seat assignments). Second, my particular seat wasn't clean. Someone had been sick, and it wasn't completely cleaned up. Maybe getting a clean seat is an additional surcharge? The nice stewardess helped me and with some sanitizing hand wipes we were able to get rid of the remnants stuck on my tray and the wall of the aircraft (of course, since I didn't pay for a seat assignment, I ended up in a last row window seat in a plane without middle seats)."
Plussat: "Clean airplane Helpful crew Overall great experience"
Plussat: "May eventually get home."
Miinukset: "Damn Turkey political instability!"
Miinukset: "My bags were lost and no one would give me contact information for how to track them down. The only number I was give has not had anyone answer after I have called many times over the last several hours"
Plussat: "Smoothest take off and landing. The flight attendants were lovely."
Miinukset: "Ontime and the flight was comfortable."
Plussat: "friendly staff, good food in bus. class. great smooth landing at SFO"
Miinukset: "long wait for luggage at SFO"
Plussat: "The in-flight entertainment system was enjoyable, though somewhat confusing to use. The staff were pleasant and professional."
Miinukset: "There was some dripping from the ceiling on those of us in the back of the plane. It might have been condensation from the air conditioning or air flow nozzles. In the groove of the ceiling immediately over the seats there seemed to be some dirt or mold."
Miinukset: "Food was very poor compared to other international flights I've been on. The staff was not very friendly I'm sorry to say!"
Miinukset: "The entertainment options where pretty bad for a flight that long. Old movies over wifi."
Plussat: "Nice staff. Comfortable"
Miinukset: "Return flight delayed. No Reason given"
Plussat: "Price and schedule."
Miinukset: "Price and schedule."
Miinukset: "Uncomfortable airplane. Old."
Plussat: "efficient, punctual"
Plussat: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Miinukset: "proverbially poor United service, this time compounded by weather-related flight delay. when gate agents are nowhere to be found and all the information one gets is terse departure update via the app, one knows that flight should have booked on a different airline."
Plussat: "We landed 45 minutes early!"
Miinukset: "The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!"
Plussat: "The ease of boarding."
Miinukset: "The air conditioner went out and it was quite warm."
Miinukset: "We had a particularly grumpy flight attendant that made the experience less enjoyable for many. Also, while it was a “Lufthansa” flight, it was really operated by United and did not offer the level of service or politeness that we experienced on our Lufthansa flight from Denver to Frankfurt."
Miinukset: "I never got there."
Plussat: "On time."
Miinukset: "Flight attendants were dis-engaged. No smiles. Not pleasant. RUDE to those wairing for bathroom. Not polite nor particularly helpful. Could not understand pilot at all. No one could dicipher his message. NO emtertainment without extra cost... on 4 1/2 hour flight!! Shame on you United! BOOO. Hardly anyone paid for entertainment. Very boring and hard flight. Will give another airline my $500 next time. Everyone who buys a cross-country ticket should get free entertainment. NO food except one cookie on 4 1/2 hour flight. Are you kidding?? I was starving! A small snack-meal was expected for the high cost we pay for ticket. BOO UNITED. UNTIL UNITED PUTS CUSTOMER SERVICE AND COMFORT FIRST... I and my family will be flying another airline. Very very disappointed."
Plussat: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Miinukset: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable. Definitely not worth the cost. Especially cause EVERY little thing costs way more. They don’t even offer free carryons. Lame."
Plussat: "The small plane, all seats were good seats"
Miinukset: "The guy that was farting on the plane"
Plussat: "That they put my luggage on the wrong flight but at least they got it to me quickly when I got home"
Miinukset: "That I put my luggage on the wrong flight"
Plussat: "sfo check in and gate experience"
Miinukset: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Plussat: "check in agent"
Miinukset: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Miinukset: "the flight attendant had way too many announcements. Her script was too long."
Miinukset: "I didn’t like being told I couldn’t use the restroom in front because it was for 1st class only. I was in a wheelchair and dealing with spine issues which made it very difficult to walk at all. Then on my flight home from GR the flight ended up being 3 hrs late. I was in terrible pain."
Plussat: "Fine short flight."
Miinukset: "LAX makes you think you are in a 3rd world country. Its dirty - poorly laid out and no amenities. I had to walk 2 miles and go through 2 TSA points to transfer from the international arrival terminal to terminal 8 for my final connection. Comparing LAX to the Frankurt Germany airport is like night and day. Finally get to my gate - and I have to watch a pop up ad to get 45 min of complimentary wifi."
Plussat: "Service was outstanding"
Miinukset: "no food, no entertainment, tiny squished seats"
Miinukset: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
Plussat: "I arrived safely at my destination."
Miinukset: "We were delayed leaving IAD. We sat on the tarmac for 20 - 25 minutes waiting for a gate at SLC. The flight attendant neglected to look my way when picking up discarded trash, (I raised it up when she passed me - she was looking the other way and raced up the aisle), so I sat with my trash during the final 30 minutes of flight (and additional 20-25 minutes waiting for gate)"
Miinukset: "Delays. Miscommunication."
Miinukset: "I never made it to Newark"
Plussat: "Pretty good crew but much less communication regarding flight and connection times."
Miinukset: "I wish the pilot would have told us what we were flying over!"
Plussat: "Cute nice attendant."
Miinukset: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."
Miinukset: "Seat room was terrible, ridiculous."
Plussat: "The crews are nice"
Miinukset: "The plane was shaking that made me sick"
Miinukset: "I think a whole can of soda is the least that should be provided for any flight."
Plussat: "The gate person was rude gave me a boarding pass to somewhere else under someone else's name and then told me she couldn't help me."
Plussat: "My grandma passed away and the airline would not work with me when I tried to change my flight. Very upsetting. Mark Davis"
Plussat: "Legroom is horrible. Forces you to pay extra for a normal seat on any other major airline. Also, personal device entertainment did not work during this flight"
Miinukset: "I had problems my flight"
Plussat: "Nice crew, quick boarding, quick service."
Miinukset: "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."
Plussat: "punctuality, crew"
Miinukset: "seats on EMB175 are just not meant for flights longer than an hour. Absolutely no low back support on a firm seat flat as a 2x4 makes for a miserable experience, particularly after a previous intercontinental flight."
Plussat: "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
Miinukset: "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"
Plussat: "Extra leg room, larger plane"
Plussat: "Flight was great, liked getting the reminders to pre check in 24 hours ahead."
Miinukset: "We got moved from United to American Airlines because United overbooked out first flight. We finally landed in SLC 8 hours later than we were supposed to only to be told that they had left out luggage in Chicago. It is now a week later and I still don't have my luggage! This has been the worst travel experience I have ever had!"
Miinukset: "She missed this flight due to her first flight from Little Rock getting cancelled."
Miinukset: "Could not make seat assignments for second leg of trip on line , had to wait until boarding agents to a rive 45 minutes before flight. Did not get assigned seats until most passengers were seated. They did get us is eats but not together !"
Miinukset: "I HAVENT EVEN GOTTEN THERE YET!"
Plussat: "Boarding was quick once it happened"
Miinukset: "Both of my united flights were delayed due to crew issues, one they were stuck in traffic, we'll they should leave early like we do. The next they were late for some clearance issues. The seats on this air craft were very thin and uncomfortable, you could feel the metal."
Miinukset: "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."
Plussat: "Sat in the middle seat had never done that before,hopefully wont get to do it again. Did not bring head phones or did not know to ask for them would of liked to watch some TV but my bad. Everything went smooth enjoyed the flight."
Miinukset: "Did not have head phones !!"
Miinukset: "New plane but uncomfortable seats that don't lean back... There was only one attendant for the entire business and economy class cabin... The first class had an attendant but only one for the rest of the ENTIRE plane! There was a TON of turbulence and we never heard ONCE anything from the attendants or the pilots about the bad weather! Scared and uncomfortable the entire flight!"
Miinukset: "Wish the problem with plane could have been detected before we were on the plane."
Plussat: "So please tell me how it is you publish on your reader board need to park time and then you leave before that without indicating it to anyone"
Plussat: "Although the flight was delayed and the passengers were not happy, the crew were patient and helpful during boarding and flight."
Miinukset: "The constant delays, gate changes and late departure of the flight."