Atlanta hotellit lähellä Philips-areena

Plussat: They catered to our requests, they even left a special surprise for my Mom for her 60th birthday! The staff was phenomenal and an extra thank you to hotel employee for the birthday surprise and handwritten note for my Mom!

Plussat: The staff less the manager was great. I can't say enough good things about the attentiveness of the staff we interacted with. When we arrived, there was a bunch of people waiting for their cars, but we were still greeted and acknowledged.

Miinukset: For the start rating, and the cost of this place, I was disappointed with the first room. We walked in and there was water every where, the floor was wet. The second room they gave us, was nice, but it had old worn out scratched up furniture.

Plussat: Aesthetically pleasing, doorman and bellhops were super.

Miinukset: The staff was good. Doorman and bellhops were super. The bed was awful and the food was the WORST! It ruined our experience. I’ve stayed in many Ritz and was shocked and sad this location did not have a spa. I don’t mind paying top dollar for accommodations, but this was a huge disappointment.

Plussat: Perfection! Especially appreciated the Bed! Wonderful pillows and feather bed and sheets! Love the remodel. The bathroom was gorgeous and liked the tv. Liked the miroor and the low lighting in the bathroom - great!!

Miinukset: not really anything I'd find fault with - very happy!

Plussat: The room was upgraded

Miinukset: I did not get what I paid for and the fact the hotel ask you prior to coming what needs do you have and I told them and showed them the room style and they did have it available but failed to meet my needs. Also we had to run from homeless people

Plussat: I loved the valet. Very nice, friendly and prompt.

Miinukset: I was very displeased with the size of the room, and the entire set up as a whole for the price I paid. Cheap was the look, not worth my money. $--- for a two night stay, the room was small.

Plussat: The hotel staff was very courteous and helpful. The room was very nice and quite.

Miinukset: Some confusion on how to retrieve your car from valet parking. Most hotels have the option to either call or text a number to request your car. The parking ticket I was given had no such option. This was minor.

Plussat: The design and quality of the rooms and their decor was everything you would expect.

Miinukset: Retrieving the car from valet always took too long. For example, the 1st time, we called ahead. The car was present and we said so but we had to wait 15 minutes for them to realize it was. The 2nd time was just disorder and we again were late to an event.

Plussat: Bell's men were really cool.

Miinukset: No microwave in the room

Miinukset: Breakfast choices

Plussat: Excellent service from attentive and very friendly staff. Was in town for a wedding at the venue, and couldn’t be happier with check in/ extras (champagne provided at check in, complimentary water bottles for hot ATL days, concierge recommendations for brunch spot). Thank you for making our stay delightful!

Miinukset: Area around hotel is not as vibrant as expected.

Plussat: Just fantastic all around love to stay there again when I come back to Atlanta

Plussat: So close to everything in downtown!

Miinukset: The water pressure in tho shower wasn’t good.

Plussat: The hotel was very close to Centennial Park (great location) and is very modern! The rooms are very nice and TVs are smart.

Miinukset: The bathroom has the shower and sink connected. It was hard for me to get ready while my husband was showering.

Plussat: Location Friendly and efficient staff members Great sized shower

Miinukset: Bathroom door

Plussat: My hotel room was clean and modern, albeit a little small, but not a big deal to me at all. Staff was friendly and professional. Very close to the park.

Miinukset: The hotel has a perfume type scent to it. I realize it's part of their "creative profile" they promote (explained in informercial on their television), but if you are sensitive to smells, particularly perfumes, this may not be the best place to stay.

Plussat: It was close to restaurants

Miinukset: We have to pay for parking, the floor in the room was dirty & we had no kind of view of downtown Atlanta..

Plussat: Close to lots of attractions. Very clean and modern rooms. Staff were all really nice and service was always quick.

Miinukset: Parking was expensive. Very busy, loud & noisy lobby. Most of the time there were long waits for the elevator.

Plussat: I liked the location and the bed was super comfy!

Miinukset: I'd requested a late checkout and had my DND on the door, but housekeeping woke me anyway to ask when I was leaving.

Plussat: Friendly staff, good location, clean.

Miinukset: Parking fees were not disclosed at booking

Plussat: The location was perfect! We were a few feet from the Tabernacle. The hotel was super swanky, very clean, and comfortable. The staff was friendly and helpful. We will definitely be back!

Miinukset: We had to leave eventually...

Plussat: Location and room

Miinukset: Parking was valet only so very expensive

Plussat: Nice location great view and clean

Miinukset: I was charged way more than booking.com said

Plussat: My first impression of the hotel when we enter in was "Breath taking"...very clean & nicely design. The strong courtesy service we received from the front desk clerk name "Nekia"...very friendly, smile the whole time she severed us..likewise doing check out too. I like the fact that she went out of her way to accommodate us when we went to our room. We didn't like the room cause of the widow view...which had a huge a/c unit blocking the view. She move us to two other rooms which was a little bit ok but still had the bad widow view from the a/c unit again(move window to other end of widow). She immediately move us again to a higher floor & window view was ok but not want we wanted. Our choice were to have a front area city view room which wasn't available but the room she assign was ok...thereafter, everything were ok...the hotel was close to everything & just walking distance(7min) to the Superdome from the hotel. Bed very soft & comfortable..slept "REAL" good..Bathroom nice & shower area well designed

Miinukset: The fact that we had to go downstairs to the bar area to heat our food in the microwave oven & get ice..that's a "NO GO"for me. I think all floors should have a microwave oven on the floors along with an ice machine in a designated area if no microwave oven will not be in the rooms. The ice machine that was on the hallway floor didnt work at all

Plussat: The food was great. The staff was great.

Miinukset: There wasn't enough people working the weekend that we were there. We has a long wait for everything. Also, it took them a while to get my aunt's room ready.

Plussat: Breakfast was very good, I really liked the Holiday Tree donation deco

Miinukset: Had four guests and had to ask for the fourth towel each day

Plussat: Close to State Farm Arena Safe setting Great breakfast Ease of check-in/check-out

Miinukset: Too expensive Parking rate outrageous No option for self parking Vending machines ate our money

Plussat: Location

Miinukset: Met expectations

Plussat: Location very convenient to many attractions and the train. Breakfast was great. Room spacious and comfortable.

Plussat: I liked the cleanliness of the hotel, the comfort and most if the location. Was there for the Black Friday concert at the State Farm Arena which was a 5 minute walk:)

Miinukset: What I didn’t like was the $45 per night for valet parking

Miinukset: $40 parking is extremely expensive. We were not informed that complimentary breakfast ends so early which was very disappointing. We came down right as breakfast was being put away.

Plussat: The location was great and the breakfast was pretty good.

Miinukset: The room was not clean, we encountered vomit in the common areas on three occasions. A homeless person was going table to table asking for things. When you are paying $--- a night this is not what you expect. Also they did not clean our room.

Plussat: Close proximity to all attractions

Miinukset: No

Plussat: It was amazing ! I wish i could’ve stayed longer.

Miinukset: Our heat in the room didn’t work too well.

Plussat: Nice hotel in a great spot for aquarium

Miinukset: Staff service was lacking

Plussat: location and room

Miinukset: parking staff was sketchy

Plussat: The view

Miinukset: The rooms are small and the hotel needs a remodel.

Plussat: Leaving it

Miinukset: Extremely poor- staff and management were unsatisfactory. Hidden charges for example if you want your refrigerator to be able too cool you have to arrange for maintenance to come in and program for a fee. Getting an amazon package? Fee. Used shampoo.

Plussat: Great experience Will book again. Comfy rooms, Centennial Park around.

Plussat: Indoor warm salt water pool

Plussat: The location was ideal!

Miinukset: Room service only came once to clean our room and they only spread the bed and replaced the towels. No cleaning done whatsoever. Also we were there for two nights. They only cleaned once.

Plussat: Always a friendly staff and excellent service.

Plussat: Location to neighboring restaurants.

Miinukset: The lack of details to cleanliness.

Plussat: Location was near a conference I was attending.

Miinukset: Checked in at 10pm to be told I would have to wait for a room or accept a parlor room on the 66th floor with a roll-away cot. I declined, and asked to wait for a room. An hour and half passed, and when I returned I was given a parlor room with a cot.

Plussat: Staff was awesome

Plussat: Nice location, right in the downtown. Free observation platform in 72 floor, beautiful view of whole city

Miinukset: If you care about noise like I do, don’t choose this hotel. It has three major noises sources inside of room that makes me crazy: 1. The ultra wide window brings great view of city, but also brings the intolerable noise that sounds like a creak coming from old frames, and it keeps going. 2. The door is too thin to keep a private space. Everyone stand by your door can hear you talking in room, AND you can hear everyone walking and talking in the mid night when they pass through. It woke me up more than five times every night! 3. The construction. I slept late one day, so I hope to have a good rest all morning. However, around nine o'clock, the sound of the chainsaw started. As I said previously, the door is completely NOT soundproof, so it just like somebody waving chainsaw right next to you. What's worse, after about half an hour, someone started knocking on my door, yelling:”Engineering” and continued yelling for 10 minutes despite I called out I am sleeping until I opened the door. After all of those when I came back from another day of trip and want to rest desperately, I was been told to wait a half hour long line in front desk to replace my door key cards since they change my door lock(that’s what they did with chainsaw in the morning!) I took some pictures as evidence. I believe the major job of a hotel is providing their customers a quite and private place to rest. But Westin failed to provide either of those. It’s hard for me to recommend anyone this hotel.

Plussat: Perfect location and gorgeous city view from hotel’s room.

Miinukset: Smaller than what I thought. You can clearly hear the voice from the room next to you.

Plussat: The view from my room was stunning! Spacious room with comfortable bed.

Miinukset: A bit hard to navigate

Plussat: Every thing all around was very pleasant

Miinukset: Nothing

Plussat: The staff was so welcoming and professional. We had just left the W Hotel where we had our reservations originally, and after an hour wait, and an hour past the check in time, our room still wasn't ready. We explained our situation to the American staff and they made a bad situation great. Greet you with a smile, listen and converse, free cookies and water at check in. The hotel itself is very cool, think retro upscale motor-lodge. They have balconies! Which is so hard to find any more. And the room had all the amenities.

Miinukset: The only thing that could have been better was the size of the beds. We had to get a room with two double beds because a king with a balcony wasn't available. The double beds are small, and me and my husband are pretty tiny. But other than that, no complaints.

Plussat: The location of the hotel was perfect and close to everywhere I needed to be in the city.

Miinukset: The Frontdesk seemed to be working against me instead of with me to resolve an issue we had at check-in. After explaining some more, I got offered an option that wasn’t presented earlier on and could have avoided some frustration in the beginning. No daily complimentary water bottle in room.

Plussat: The night manager

Plussat: Location was great...

Miinukset: Food menu could have been better

Plussat: We liked most everything about this hotel. Staff were wonderful. The hotel was beautiful and very clean and remodeled. The location was wonderful for downtown Atlanta.

Miinukset: It is only paid parking for hotels in downtown and we wish that could be stated when booking room.

Plussat: Great location. Short walk to Georgia World Congress.

Plussat: Everything.

Miinukset: Nothing.

Plussat: I really appreciate that the hotel made the effort to provide me with a shower room, as it was a request I made in advance and they warned me that they only had two rooms with the characteristics that I wanted. I liked the spacious and comfortable room, the bathroom too, with many available towels of different sizes (13), shampoo, conditioner and soaps for the body and face, hair dryer. I had a coffee maker with coffee and tea sachets, as well as properly covered coffee glasses, and at the beginning there was a sweet "retro" as a gift for welcoming. I also liked the view, just in front of two very colorful trees. The staff was awsome, friendly and very helpful. The room was clean, with just minor details to improve. And last but not least, the common areas near the reception desk, very comfortable, with a lot of couches, board games and pleasant ambient music.

Miinukset: I didn't like that some reviews mention that the hotel usually gives as a special cookie as a gift to its guests, but the staff didn't offer one to me. The second thing I didn't like was that the quilt had a "detail" like a mild scorch on it (it was not a problem, but it didn't looked well). And the third, I didn't like that the hotel doesn't include wi-fi, so you have to pay an extra fee if you want it (I didn't do so, as it would had been too much money just for that). And fourth, I didn't like the pillows, because they were really tough and unconfortable for me. Nontheless, all of these are just small things to improve, so I'd stay again at The American undoubtelly. Thank you for everything!

Plussat: The staff was amazing and the location was great.

Miinukset: For the price, the hotel was not that nice and parking was outrageous.

Miinukset: Not including breakfast, but I did appreciate complimentary coffee

Plussat: I like the retro architecture and decor. I was unaware it was a historic building when I booked, yet it has been updated maintaing the retro style with new furnishings.

Miinukset: The valet parking was convenient but expensive. I would have preferred a self-parking option. The driveway was short, probably necessitating the valet parking.