Atlanta hotellit lähellä Atlanta Civic Center

Plussat: Everything was great

Miinukset: Nothing

Plussat: Perfection! Especially appreciated the Bed! Wonderful pillows and feather bed and sheets! Love the remodel. The bathroom was gorgeous and liked the tv. Liked the miroor and the low lighting in the bathroom - great!!

Miinukset: not really anything I'd find fault with - very happy!

Plussat: My stay was amazing. The staff was very friendly and helpful. Best part was it was close to a real good hangout.

Miinukset: Breakfast choices

Plussat: dinner and breakfast were top drawer.

Miinukset: i didn't like the homeless people harassing me outside the hotel as i tried to have a cigar.

Plussat: Breakfast was great

Miinukset: Asked for a quiet room, got a room with a connection and could hear the loud music and loud shouting throughout the night. Lots of slamming of doors. Got offered $25 as credit but on reflection I got ripped off here, and will be doing my best to avoid the hotel in the future.

Plussat: Micah, the Club Lounge Supervisor, was truly exceptional with an incredibly professional and friendly, welcoming manner. He arranged complimentary wine, nibbles and a Club lounge pass for us as we were celebrating our engagement. Lunch and breakfast was delicious.

Miinukset: The room was very average - nice, but nothing special. I'm used to staying in the Ritz-Carlton in the Middle East where everything is very opulent though - so maybe this is more a reflection of my expectations.

Plussat: Love the location for the Mart. Great Bar. Very pleasant staff

Miinukset: Nothing

Plussat: Early checkin

Plussat: Beautiful hotel, wonderful staff, just very pricie. The room was small but adequate, Bathroom was very clean.

Miinukset: The price

Plussat: Best location downtown Atlanta

Miinukset: Gym could be bigger and missing a pool

Miinukset: Concierge service was not very helpful with our travel or with there being no pool

Plussat: Everything! Would recommend to anyone. Felt like we were staying at a spa.

Miinukset: I cannot think of anything that I found to be lacking.

Plussat: I loved the modern decor and the convenience to America’s Mart

Plussat: The staff was really friendly

Miinukset: I would have like to be able to check-in before 4. I think being able to check-in at 1 pm would have been more reasonable.

Plussat: Style clean

Miinukset: No

Plussat: The location was perfect. It was close to everything.

Miinukset: I didnt like that there was not a refrigerator in the room.

Plussat: Hotel very modern and chic. Staff provided upstanding service.

Miinukset: Only option other than valet parking was unkempt public parking garage

Plussat: The comfortable beds and the customer service.

Miinukset: Our bathroom was clogged and we tried going to the 24 hour gym that was closed around 9pm.

Plussat: I've stayed here several times over the years for work. It's in a great location, especially if you need to be at the Mart for work. Comfy beds, nice bathrooms, etc.

Miinukset: The only thing that I didn't like was breakfast at the restaurant downstairs. It was honestly one of the worst meals I've ever had. It was really great the last few times I was there, but it's nothing like it was in the past. I was was served fake/powdered eggs for my scrambled eggs, and the french toast was very mushy and raw. I never send food back, but sent this back. They brought me some real scrambled eggs the 2nd time and some toast to go with it. Much better.

Miinukset: No refrigerator in the room.

Plussat: Clean

Plussat: The access to everything around. In the heart of downtown Atlanta. Beautiful hotel,wonderful stay

Miinukset: The prices of the food for breakfast. And menu needs to be updated. For example. We as a family wanted pancakes for breakfast and the menu doesn't show that as an option,nor was it presented as an option. Just happen to look at the next table to see that they had them.

Plussat: Location is great. View of the parking garage next door was not.

Miinukset: Parking is confusing. Valet is expensive but we couldn't figure out where to self park so just did valet.

Plussat: The location downtown is amazing and hotel itself has a very unique layout.

Miinukset: I had to ask six times for housekeeping to come service my room. They didn't show up until MIDNIGHT waking me up to clean my room. Also, security is super tight. You have to have your room key to get in the front door.

Plussat: NOTHING

Miinukset: OUR ROOM WAS DIRTY WHEN WE CHECKED IN. BEDS WEREN'T MADE. BATHROOM HAD HAIR IN SINK. WE CALLED FRONT DESK NUMEROUS TIMES. WANTED A ROLL AWAY BED FOR OUR SON, IT DIDN'T SHOW UP TO OUR ROOM UNTIL 5AM. WE COULDN'T WAIT TO GET OUT OF THAT PLACE!! WE WILL NEVER BE BACK!!!!!!!!!!!!

Plussat: Liked the view, 24hr room service and it was very clean

Miinukset: Waited 25 mins in a car pool line just to get out of my car for vail parking. Then waited for 36mins in line to be checked in. After all that waiting when I finally got to my room that I paid for 2 queen size beds. The room had 2 double beds. When i called the front desk asking why i paid for 2 queen size beds but put in a room with 2 double beds. She told me the were queens and hung up the phone. I've never been treated so disrespectful. I just cant believe I paid for something and didnt receive it and they just lied and said it was queen size beds. The bed was 52" × 74"...........I know what a queen size is I have one at home queen beds are 60" x 80" . I'm 6'4 and that's why I paid and booked queen size beds but did not receive what I paid for and was hung up on from the customer service desk . Unbelievable the disrespect customer service treated a customer. Didnt even offer or give the room at the double beds price. Charged me for the queen bed room.

Plussat: Location

Miinukset: Staff and not clean the room

Plussat: The view was really nice. The staff was excellent, willing to assist and so friendly.

Miinukset: Most of the outlets in our room didn't work, which made charging our electronics difficult. Room service and the Sun Dial restaurant was too expensive. Not many breakfast locations around.

Miinukset: We had trouble with the key pad and it never got resolved and no one recommended changing rooms!

Plussat: The room itself was very cozy, and the beds were comfortable. Nice view.

Miinukset: After driving for 16 hours to get there, then to have to pay extra to use the fridge in the room was ridiculous. Nowhere did it say that the commodities in your room were all for an additional cost.

Plussat: Location

Miinukset: Couldn’t give me a logical answer as to how the room that I had reserved was different from the one they gave me./

Plussat: Everything was great especially the booking.com price!

Plussat: The view was Amazing!!

Plussat: Location

Miinukset: Valet parking is a nightmare

Miinukset: The fridge we requested had hair and an old container of food in it.

Plussat: Location is perfect, facilities ok and the food was good. The balcony was very good.

Miinukset: We weren’t told only valet parking that costs an unbudgeted $42 a night is the only option. I also paid for breakfast but it was bot reflected. The front desk officer had to use her discretion before tickets were issued

Plussat: The Cleanliness.

Miinukset: Wasn’t Aware Of The Parking Payment Fee !

Plussat: The location was really great staff was very accommodating and helpful walking distance to good food and entertainment.

Miinukset: The cost of parking. You pay for a room parking your car.

Plussat: This hotel was very nice, clean and the bed was comfortable.

Miinukset: No microwave in the room

Plussat: Friendly personnel

Miinukset: Parking tour car was $ 42 Breakfast not included

Plussat: A friend and I stayed for ten nights in the American hotel. It is a wonderful hotel, the staff are all great and it is in the best location for everything you need in Atlanta. You also get a free cookie upon check-in too! Don't have a bad word to say. I also want to mention the restaurant bar (The Cloakroom). We kept coming back here at the end of every night because of the bar staff but especially Tim. He is brilliant. He knows everything there is to know about the alcohol on offer, he has so many interesting stories and pieces of information and is a joy to chat with. Nothing is too much trouble and he works hard and made our trip better. I hope this message can be passed on to him as he deserves credit and the hotel is lucky to have him. He may remember the two guys from Scotland. Highly recommend this hotel.

Miinukset: Nothing at all. Everything was great.

Plussat: The night manager

Plussat: We liked most everything about this hotel. Staff were wonderful. The hotel was beautiful and very clean and remodeled. The location was wonderful for downtown Atlanta.

Miinukset: It is only paid parking for hotels in downtown and we wish that could be stated when booking room.

Plussat: I love the location and cleanliness of hotel

Miinukset: Ok sooooooo we got stuck on the elevator for 10mins no one came and help us. We had to get out of it ourselves. Called frontdesk they said it was to many people on it, but the day before the elevator was having problems and it should of been put out of order. Also A BIG PROBLEM housekeeping came banging on our door at 9am on checkout day and checkout at noon...she enter the room i was naked and look and closed the door, this is unacceptable!!! She never said sorry it also woke us up ao we just checked out. Also the day before housekeeping let my friends in the room without my permission! A biggggg security problem because what if it wasn't my friends. i think the housekeeping staff lacks training with proper checkout. This may become a problem if management doesn't talk to housekeeping.

Miinukset: Only a elevators for the entire hotel. We got stuck on one and had to pry the doors open then climb up and out (elevator was stuck between floors). Staff knew there were issues with the elevator (Some one got stuck the day prior) yet they still chose to keep it operating before it could be looked at. I then had to climb 4 flights of stairs to get to my room because the other elevator wasn’t servicing the floor we was on. Or at least for the 20 minutes we waited, only the broken elevator kept coming to where we was located.

Plussat: Nice hotel.

Miinukset: Parking was an additional $42 per day for parking along with $100 deposit not mentioned when I booked this hotel or when I called the facility ahead of time. I do not like hidden fees.

Plussat: The bathroom it was nice and every clean.

Miinukset: I Dnt like that you have to pay 42 dollar more a night for parking when you already spend 500.00 for a room for the weekend. The parking sucks!!

Plussat: Spacious and comfortable suite , cleanliness and good hot breakfast buffet in morning. I arrived at 10am and management allowed me to check in early . This made my stay more productive

Miinukset: Nothing

Plussat: Location. Clean facility. Attentive staff.

Miinukset: Valet Parking. They took too long to get the car when requested.

Plussat: Great staff , very accommodating

Plussat: The hotel was located super close and easy access to the event we had to attend, but that's why we chose it. Staff was friendly and courteous.

Miinukset: Breakfast was very stressful, there was nowhere to sit down, very limited space for serving 16 floors, the food did run out a couple of times in spite of the breakfast ladies efforts, there was no oatmeal in the container, in fact other guest had to scrape the pan. There was a line for the waffle makers. Poorly managed breakfast, was the least pleasant breakfast experience we've ever had. Also the elevators did not function properly, at time of check out (the same time everybody has to check out) we were waiting for over 15 minutes to be able to go down, and when we were able to, the other guests on the elevator stated that, they had been going up and down, about three times, never reaching the lobby.

Miinukset: Late night quick snack purchased a bag of chip which were $3.00 was ridiculous . Site had Parking but upon arrival did not read on sight to where it's a $35 Valet fee and had to park walking distance. Parking lots in the area where not well lit.

Plussat: Noon check out time was very convenient! I like that showers were equipped with bulk-sized shampoo, conditioner and body wash which cuts down on waste. The provided soap products were very high quality!

Miinukset: A man was sleeping in the lobby when I checked in which was disconcerting. One person working the valet was horribly insufficient, leading to long waits. The morning of check out, the elevator was incredibly ineffective, stopping at nearly every floor and going back up instead of going all the way down to the lobby.

Plussat: The staff was super nice and friendly! We arrived very early but they were able to get us 2 rooms anyway! The rooms were very clean and spacious with awesome amenities. Conveniently located, we walked everywhere we went.

Miinukset: Several homeless people approached us outside the hotel.

Plussat: Location

Miinukset: Nothing

Plussat: the breakfast was okay

Miinukset: the location of the hotel was in a very tight area as well as the unloading/check-in area was only made for cars

Plussat: Location. ..the view..the rooms were all great. I had two queen suites on the 16th and 18th floor..and it was enough for my family and I. It also had all the cooking features for the kitchen like the pots and the pans and the dish soap and it even had a mini dishwasher.. the amenities were absolutely perfect we enjoyed our stay!! Oh I almost forgot one more thing the breakfast was great many choices grits ...eggs ...etc. We are a family of vegetarian and i liked that there were enough choices there for us in the morning including waffles lots of fruit and plenty of good juices..ok im done!

Miinukset: The elevators were not working properly however the manager went out of his way by personally taking guests up and down in the service elevator which was awesome..plus they got them working the next morning!

Plussat: Clean, friendly staff

Miinukset: Not really, just wish close to more