Hotellit lähellä Cartagena Rafael Nunez

Plussat: The good: Very nice staff. Beautiful indoor pool and charming architecture. Comfortable beds. You cannot beat the location. The bad: On our first night they put us in a terrible room (#105.) DO NOT ACCEPT THIS ROOM. ASK TO SEE YOUR ROOM BEFORE ACCEPTING. The room was dark, noisy, with a tiny window and a bathroom that was not air conditioned and had a window opening to the street that could not be closed! Again, be careful with the rooms because some are terrible. In the end, however, after staying in a decent room for several nights but which began to smell of sewage we were moved to a lovely room. The other issue is that the menu doesn't change and, after several days of the same selections we wanted variety. Overall, if you get the right room, it's an excellent hotel with very nice staff.

Plussat: The hotel is beautiful. The staff is always willing to help to make sure your stay is unforgettable. The restaurant ALMA, located in the hotel, is one of the best restaurants in Cartagena. If you are going to spend time in the hotel and are with someone special, this is the place to stay. Unlike the bigger luxury hotels in Cartagena, this hotel offers a more personal/intimate service since there are only about 30 rooms! One of my favorite parts was the coconut treats that the staff leaves in your room every night, which are made in the hotel. I liked them so much, i bought a dozen to bring back with me!

Miinukset: There were very few down sides to our stay, but there was some pressure cleaning of the pool area being done at night until 2am, which was a bit load/disturbing. Also, there are some parts of the hotel that you have to be quite in since some guests complain about everything (the roof sun deck is one of those areas)!

Plussat: Very close to the hotel!

Miinukset: complementary water would have been nice.

Plussat: Amazing place the host was very accommodating, I’ll definitely stay here again

Miinukset: The are is a little out of the way of the walled city

Plussat: Excelente atención por parte del personal de hotel, actividades para los niños, buena comida, las habitaciones muy limpias, las piscinas muy tranquilas y cómodas

Plussat: I took my 4 years old son and spent 5 days vacation just with him at Hotel Las Américas and this is the place to go. Either if you are with the family or for couples. Great place, great value and it has all the amenities you can ask for. I will go back again. By the way Cartagena is the best vacation city by the beach...

Miinukset: N/A

Plussat: Facilities are good.

Miinukset: Attention by clerk and room were very old, and very far from installations. It was the last room of the hotel. When enter to the room it was full of Mosquitos and smell around was nasty.

Plussat: Modern, clean, good service, good breakfast

Plussat: The pool the building

Miinukset: Better communication for disclosing all the fees upfront

Miinukset: still waiting on the towels I asked multiple times for .....

Plussat: New property, comfortable rooms, nice bathroom, expansive common areas, nice pool and solarium, excellent spa service, comfortable bed, decent food.

Miinukset: The hotel is far from the walled city, and the taxi situation is really bad, you have to haggle to get a decent fare, and the drivers are very rude. The hotel should have its own shuttle to take people to/from the walled city and the airport. They have a car service, but its expensive. Also, the breakfast is not very good, the food does not seem fresh, and the coffee is terrible. Service is very slow, and the servers do not seem very motivated. The hotel only has 1 restaurant that is outdoors, for a property that size, there should be at least 1 more restaurant, indoors.

Plussat: No negative at all , every thing was excellent

Plussat: Staff were very friendly and helpful. Good location on the beach.

Miinukset: We had a suite with two bathrooms. Water drained very slowly in both showers, overflowing into the bathroom floor in one if you didn't quickly turn off the water (2 minutes?), while the other one had elevated tile added around the side so you could take longer shower but you'd be standing in stagnant water. I got the distinct impression this was a permanent feature when employees came to act as if to "fix" the problem, worked on both bathrooms, and left with no improvement whatsoever.

Miinukset: The price to have another guest in the pool was ridiculous. Besides that it was amazing

Plussat: I'd give a 7 out of 10

Miinukset: The room smelled like mold They send someone in to refresh it and it was a little better One day they didn't send the maids to clean it until 4pm when I called and complained

Plussat: Staff very profesional and courteous. Location was excelent. Facilities were on the mark.

Miinukset: Nothing noted.

Plussat: the shape of the hotel el balcony with the sea view

Miinukset: is no beach construcion on the front view

Plussat: View

Miinukset: The hot water didn’t work. The hotel had no water my last day. I feel my money should be refunded for the last night

Plussat: I loved everything about the hotel. Loved that every room had its own balcony and a view. Very comfortable and clean. My girls had a great time.

Miinukset: Not much negative things to say. Just at night occasionally a weird a/c noise but nothing that would keep you up. I'm just a light sleeper.

Plussat: Excelente atención, cómodo, limpio, amigable con el ambiente... eso es muy bueno. Y sin duda volvería a este mismo hotel.

Miinukset: Se encendió la alarma

Plussat: Nothing a very bad treatment and careless for customers then want to take advantage of reservations. I reserved for two people and when I was leaving they tried to charge me for my wife until I found my reservation and show it was made for two people. The rooms are not clean and the rooms do not have hot water until you discover how to handle the faucet in a way you need to spend time move slowly in order to get hot water. When you ask for help in the front desk they treat you as you committed a crime when you are paying for the services the offer and do not accomplish.

Miinukset: Nothing a very bad treatment and careless for customers then want to take advantage of reservations. I reserved for two people and when I was leaving they tried to charge me for my wife until I found my reservation and show it was made for two people. The rooms are not clean and the rooms do not have hot water until you discover how to handle the faucet in a way you need to spend time move slowly in order to get hot water. When you ask for help in the front desk they treat you as you committed a crime when you are paying for the services the offer and do not accomplish.

Plussat: Great location, walking distance to the airport!

Miinukset: The credit card machine was not working (apparently, it happens quite often) and we had minimal COP left since it was our last night in Colombia. They wanted to charge us $50 more if we paid n USD. It was late at night, we had a very early flight the nest morning so a difficult situation and it took us 45 min to negotiate to finally pay only $20 dollar more than expected for 1 night only! Watch out!

Miinukset: No drinkable water in the room.

Plussat: Right across the beach which I loved. Next to a good cheap breakfast place towards the left. The shower was great and you can open the window from the room a little and can hear the waves. Everything is super modern and clean. The hotel isn’t far from the walled city. About 5 minutes in taxi. My husband even walked to the hotel from there. I stayed with my husband and one year old. We all loved it. Including the baby. You can see the beach from hallways as well and the staff is very nice and helpful and professional . I would definitely stay again. We stayed 3 nights. Also every time I asked for new towels they cAme right away

Miinukset: No pool and no free breakfast and no trash bin in the room but that’s not a big deal.

Plussat: The location was very convenient during my stay due to the hotel being right in the middle between old town Cartagena and the airport. Short taxi ride.

Miinukset: The bed and pillows were very uncomfortable. The mattress is only 4 inches thick and the pillow was very hard. I woke up with a sore neck. Not recommended for a long stay. The parking situation is also a little weird. You take your car to the parking garage on an elevator (that’s fine). But then you have to come down on the same elevator, on foot with your suitcases through a back door into the reception to take the elevator to your floor. The back way was in parts tight due to pallets maybe being stored in the hall. Also through that hall is the back entrance to unfinished business offices. It was just a little bazaar.

Miinukset: Todo estuvo excelente!

Miinukset: Underwear with used female sanitary napking hanging from bathroom door. B Bathroom lacks lighting (light is very dim). A/C set on very cold temperature which you couldn't adjust, only turn on/off. Bathroom door locked me in the bathroom without being able to exit. Overall, no attention to detail.

Plussat: The pool was nice and the location, the rooms where ok

Miinukset: They didn't prepare for the season so they had problems with the towels, also the service is not so good and the breakfast vas horrible.

Plussat: Staff was VERY friendly, grounds were beautiful, pool was very nice.

Miinukset: No hot water in the shower.

Plussat: The personell where pretty good. The location is 15-20 minutes away from the walled city. Is relaxing and a good price for your money.

Miinukset: They never had any towels you had to constantly ask for some.

Plussat: Excellent service, housekeeping and security in more secluded area.

Plussat: Mostly the staff was friendly. The pool was Clean daily. The rooms were great and big and clean. Thee free breakfast was better than most hotels I stayed in. Very good place to stay.

Plussat: Sonesta is The perfect hotel to relax and stay nest to sea. The food and the service are really good.

Miinukset: Uf you have to or want to fo every day to old town, Its so far, and taxis are expensive.