Hotellit lähellä Cartagena Rafael Nunez

Plussat: Juan was extremely nice! he told us what's the taxi price and helped us fin one on 4AM for our flight and made us breakfast to go. unfortunately he was the only good thing at the hotel.

Miinukset: no hot water in the shower due to maintenance and they didn't mention it on booking. we had to shower with cold water. the young guy at the reception didn't know anything about the hotel facilities, didn't know how to communicate (even in Spanish). he was nice but that's it. when we complain about the hot water he gave us tree different answers and not a single solution.

Plussat: The place is clean and comfortable and the owner is very nice person!

Plussat: The staff is cordial and hospitable. Room was clean and comfortable

Miinukset: Nothing

Plussat: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Miinukset: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Plussat: Amazing place the host was very accommodating, I’ll definitely stay here again

Miinukset: The are is a little out of the way of the walled city

Plussat: Breakfast

Miinukset: Sharing bathrooms

Plussat: - Friendly and helpful staff - Good Wifi - Close to the airport - Free and secure parkingspace next to the hotel

Miinukset: - Breakfast was a bit simple. - For a few dollars extra we had better rooms in Cartagena, but i guess it's because of the location.

Plussat: Good accommodation at walking distance from the airport with an excellent bed! We were happy with a room at the backside of the building. I can imagine if you have a room at the frontside of the building you can hear the street.

Plussat: it was clean and did the trick for a night near the airport - we enjoyed our night there and slept well

Miinukset: it's basic. but clean

Plussat: A three minute walk from CTG. Perfect for a very short layover (mine made even shorter due to bad weather). Breakfast was delicious. Multiple kinds of fruit, plus fresh cooked eggs, plated beautifully. Staff was very helpful and dealt well with my poor Spanish skills.

Miinukset: Voices in the hallway outside my room echo a little bit, but not loud enough to keep me awake. If I was a light sleeper, it might've bothered me.

Plussat: Very close to the hotel!

Miinukset: complementary water would have been nice.

Plussat: Very close to the airport and reasonable price.

Miinukset: Hot water takes a long time to come out in the shower.

Plussat: I enjoyed my stay at this hotel, the entire staff was very friendly and helpful and upbeat, the property was extremely clean from the rooms to all the common areas, matter of fact you can always see staff around taking care of different aspects of the property, the breakfast was good, lots of fresh fruits and also other options like eggs and pancakes etc, there was a different selection to choose from daily, restaurant staff again was very courteous and helpful. Honorable mentions goes to the lovely receptionist Luz who was always there answering my million and one question's and not just mines everyone else's as well and was never anything less than pleasant, also her collegue Orlando who can aways be seen wearing a smile and ready and willing to assist. The staff is truly the pride and joy of this lovely establishment! I should also add that this hotel is less than 2 minute's walking distance to the airport and I never heard a plane or car or anything from my room.

Plussat: Friendly and helpful staff

Miinukset: Location

Plussat: If you have not been to Cartagena, your first time will be a shock. If you are coming from a cooler region, the heat and humidity will be the first shock. If you are coming from an area where traffic mostly follows the rules and laws, you are in for a shock. The quieter, comfortable rooms with the cool AC help you escape the chaos of Cartagena.

Miinukset: A little more sound absorption in the hallway would be nice. Overall the rooms sound proofing and absorption was good, but the noise of the hallway was just a little loud.

Plussat: Service was excellent. Very friendly.

Miinukset: The hotel was run down. Giant coffee, or whatever stain on the rug outside the door, impossible for cleaning staff to miss and not report, a broken glass on the decorative balcony, air conditioning was super noisy, without a low setting to use at night, but impossible to turn off due to heat.

Plussat: The room was great.

Miinukset: The was not the most kind with us at the entrance of the hotel, we were asking for a room but the person who was in the front desk told us that they were unable to help.

Miinukset: still waiting on the towels I asked multiple times for .....

Plussat: New property, comfortable rooms, nice bathroom, expansive common areas, nice pool and solarium, excellent spa service, comfortable bed, decent food.

Miinukset: The hotel is far from the walled city, and the taxi situation is really bad, you have to haggle to get a decent fare, and the drivers are very rude. The hotel should have its own shuttle to take people to/from the walled city and the airport. They have a car service, but its expensive. Also, the breakfast is not very good, the food does not seem fresh, and the coffee is terrible. Service is very slow, and the servers do not seem very motivated. The hotel only has 1 restaurant that is outdoors, for a property that size, there should be at least 1 more restaurant, indoors.

Plussat: The staff was very kindly

Miinukset: Nothing

Plussat: No negative at all , every thing was excellent

Miinukset: Breakfast could be better organized.

Plussat: Staff were very friendly and helpful. Good location on the beach.

Miinukset: We had a suite with two bathrooms. Water drained very slowly in both showers, overflowing into the bathroom floor in one if you didn't quickly turn off the water (2 minutes?), while the other one had elevated tile added around the side so you could take longer shower but you'd be standing in stagnant water. I got the distinct impression this was a permanent feature when employees came to act as if to "fix" the problem, worked on both bathrooms, and left with no improvement whatsoever.

Plussat: The staff was amazing, courteous and helpful.

Miinukset: The room service food was not good.

Plussat: Breakfast and very comfortable

Miinukset: No airport shuttle

Plussat: Nothing

Miinukset: Nothing

Plussat: I had love everything. The breakfast is amazing

Plussat: The hotel is amazing, next to Playa Azul. If you don’t want to go to the beach, there are several swimming pools to choose from. The breakfast is amazing and the variety of food and fruits are great. I loved the freshly squeezed juices that you can put together. The security and room service is also exceptional.

Plussat: Recreation for kids and breakfast

Miinukset: TV was broken Pools were broken Room door didn’t work properly Shuttle to airport was canceled Was impossible to get a coffee from a waitress at breakfast

Plussat: Excelente atención por parte del personal de hotel, actividades para los niños, buena comida, las habitaciones muy limpias, las piscinas muy tranquilas y cómodas

Plussat: I took my 4 years old son and spent 5 days vacation just with him at Hotel Las Américas and this is the place to go. Either if you are with the family or for couples. Great place, great value and it has all the amenities you can ask for. I will go back again. By the way Cartagena is the best vacation city by the beach...

Miinukset: N/A

Plussat: Facilities are good.

Miinukset: Attention by clerk and room were very old, and very far from installations. It was the last room of the hotel. When enter to the room it was full of Mosquitos and smell around was nasty.

Plussat: The infinity rooftop-pool is amazing as well as the food in the restaurant 'Erre' on the 10th Floor! Very good for relaxing after a roundtrip and close to the airport.

Plussat: Staff were the best from top to bottom

Miinukset: Rented suite water was coming in through bedroom ceiling A.C unit, they fixed it in 5 min, I was worried it was gonna be a nightmare but staff and front desk were very professional and just flat out nice people, place was great bottom line

Plussat: The infinity pool at the highest floor...

Miinukset: The food isn't good...

Plussat: Amazing hotel in a very nice location

Plussat: Breakfast was awesome! A full spread so really upped the value. Staff in the dining area was exceptionally nice.

Miinukset: I would have preferred to stay in the old town. Not much besides some high rise hotels in this location.

Plussat: everything, very friendly staff and great hotel

Miinukset: nothing, everything was perfect

Miinukset: -The service/attention of the staff: manager, lobby and waiters is terrible. ZERO GENTLENESS AND ABSOLUTELY POOR SERVICE. -The room needs some reparations in the shower area. -There was some sort of noise coming from the roof area constantly. (Probably an air conditioner or machine of some type) -The restaurants food quality could be better.

Plussat: It’s a very nice property, right on the beach and the staff is friendly!

Miinukset: No restaurants nearby to have dinner

Plussat: Didn't like nothing at all. Had a really bad experience. Had to complaint 5 different time one cause the safe didn't open 2 fridge was leaking water 3 room key card didn't work 4 the bar close at 7:30pm imagine you on vacation and no drinks pss 7:30pm

Miinukset: Did not like the location far from everywhere. Had to use a taxi to go to th he good places. The food in the hotel was not great and was expensive. Hotel was located in a bad neighborhood so we couldn't go out for a walk on the beach. The pool close early

Plussat: The hotel was very clean, comfortable and spacious rooms with ocean view/balcony, great breakfast with lots of variety, hotel has beautiful decor in a quiet location away from noise and people hustling to sell their merchandise. The staff was very pleasant, helpful and English speaking. I highly recommend this location in Morros, the beach front was nicer than other areas on this side.

Plussat: Breakfast

Miinukset: Front desk staff had severe attitude

Plussat: Hot water for showering!!! Clean drinkable water out of the tap! The staff was wonderful. The hotel is right on the beach. What else could you want?

Miinukset: I had to leave and return to the real world. I wish I could have just stayed forever.

Miinukset: No bus transportation to the airport.

Plussat: The rooms were clean drinks from outside bar were very good

Miinukset: The access to the beach and the pool closing so early as well as the bar outside by the pool closing so early

Plussat: The beds were comfortable. The front desk staff was very helpful and made great suggestions in sites to see. The pool was inviting and well maintained. The wine at the bar was well priced and good.

Miinukset: The coffee service at the breakfast buffet was often slow and we had to ask multiple times for refills. My omlette order was not delivered and had to be redone. The breakfast buffet could benefit from potato and breakfast meat side dishes. It was also extremely noisy with dish clearing clashes, screaming kids, and noises carrying throughout the room. The rooms have very dim lighting in the bed area. The website says you have a private beach but vendors were numerous even in your lawn area with recliners and umbrellas. Should they be allowed to enter your property to aggressively sell? It is not a relaxing property to stay at given all the noise and vendors accosting guests. We didn’t feel comfortable leaving belongings to swim in the ocean.

Plussat: The pool the building

Miinukset: Better communication for disclosing all the fees upfront

Miinukset: The price to have another guest in the pool was ridiculous. Besides that it was amazing

Plussat: They charge different amount was 211 dollars in the web they charge 334 dollars that is not fear no no no and noooi

Miinukset: Stealing money

Plussat: I'd give a 7 out of 10

Miinukset: The room smelled like mold They send someone in to refresh it and it was a little better One day they didn't send the maids to clean it until 4pm when I called and complained

Plussat: It’s really nice and modern. The pool part looks great and it’s really comfortable.

Miinukset: The staff service was really slow. You had to call them to get their attention, otherwise they would just ignore you.

Plussat: Staff very profesional and courteous. Location was excelent. Facilities were on the mark.

Miinukset: Nothing noted.

Plussat: the shape of the hotel el balcony with the sea view

Miinukset: is no beach construcion on the front view

Plussat: View

Miinukset: The hot water didn’t work. The hotel had no water my last day. I feel my money should be refunded for the last night

Plussat: I loved everything about the hotel. Loved that every room had its own balcony and a view. Very comfortable and clean. My girls had a great time.

Miinukset: Not much negative things to say. Just at night occasionally a weird a/c noise but nothing that would keep you up. I'm just a light sleeper.

Plussat: Excelente atención, cómodo, limpio, amigable con el ambiente... eso es muy bueno. Y sin duda volvería a este mismo hotel.

Miinukset: Se encendió la alarma

Plussat: Great place to stay

Plussat: Nothing a very bad treatment and careless for customers then want to take advantage of reservations. I reserved for two people and when I was leaving they tried to charge me for my wife until I found my reservation and show it was made for two people. The rooms are not clean and the rooms do not have hot water until you discover how to handle the faucet in a way you need to spend time move slowly in order to get hot water. When you ask for help in the front desk they treat you as you committed a crime when you are paying for the services the offer and do not accomplish.

Miinukset: Nothing a very bad treatment and careless for customers then want to take advantage of reservations. I reserved for two people and when I was leaving they tried to charge me for my wife until I found my reservation and show it was made for two people. The rooms are not clean and the rooms do not have hot water until you discover how to handle the faucet in a way you need to spend time move slowly in order to get hot water. When you ask for help in the front desk they treat you as you committed a crime when you are paying for the services the offer and do not accomplish.

Plussat: It was a basic motel room, just as I expected. It is only a block from the airport, which was my main reason for staying there for one day (not overnight), so I could change and shower before checking in for my flight home (11:52 PM flight).

Miinukset: Close to airport, clean and adequate. I would definitely stay there again should the occasion arise. The lady/attendant was very friendly and helpful, even though my Spanish is very limited.

Plussat: Great location, walking distance to the airport!

Miinukset: The credit card machine was not working (apparently, it happens quite often) and we had minimal COP left since it was our last night in Colombia. They wanted to charge us $50 more if we paid n USD. It was late at night, we had a very early flight the nest morning so a difficult situation and it took us 45 min to negotiate to finally pay only $20 dollar more than expected for 1 night only! Watch out!

Plussat: Super close to the airport, restaurants, and main roads. Literally walked to the airport with my family at 4am to catch our flight. Complimentary fresh coffee out in the hall.

Miinukset: Toilet built too close to the front wall. Not built for tall people. Knees touched wall when sitting. Also bed was hard as a rock.

Plussat: Close proximity to airport. Easy check in and check out. Very affordable.

Miinukset: Because it’s so affordable it lacked some luxuries - bed extremely firm, shower didn’t get hot nor have pressure, TV did not work.

Plussat: The staff really looked after me. Clean sheets everyday, and they were so caring towards me.

Plussat: Very close to the airport, thats we we booked here for one night. Amazingly quiet. Save neighbourhood. Nice restaurants around. Perfect for our last night before leaving Colombia. Staff was friendly.

Miinukset: Everything ok, no issues.

Plussat: Julio is realy the best worker I ever met. So kind and so happy. We are back to this hotel because of hem. Thank you for your kindness.

Plussat: It was great the location! And everything

Miinukset: All good

Plussat: We arrived in the morning, the hotel is 5 minutes walk from the airport. Check in was at 15:00 so the put our suitcases in another room until our room will be ready. We only stayed there for one night, our flight was early next day so they offered to seat and eat our breakfast as we arrived. We drove to the city and when coming back our suitcases were already in our room. They were very welcoming and nice. Enjoyed the stay very much.

Miinukset: Nothing

Miinukset: Underwear with used female sanitary napking hanging from bathroom door. B Bathroom lacks lighting (light is very dim). A/C set on very cold temperature which you couldn't adjust, only turn on/off. Bathroom door locked me in the bathroom without being able to exit. Overall, no attention to detail.

Plussat: Not helpful would not recommend

Plussat: The pool was nice and the location, the rooms where ok

Miinukset: They didn't prepare for the season so they had problems with the towels, also the service is not so good and the breakfast vas horrible.

Plussat: Staff was VERY friendly, grounds were beautiful, pool was very nice.

Miinukset: No hot water in the shower.

Plussat: The staff was very friendly. The location of the hotel is far from the action, but exactly what were looking for.

Miinukset: The breakfast was not bad but basic. Not too many choices. The way to the beach was filthy and they told us that it was insecure after 18h.

Plussat: The personell where pretty good. The location is 15-20 minutes away from the walled city. Is relaxing and a good price for your money.

Miinukset: They never had any towels you had to constantly ask for some.

Plussat: Location and building

Miinukset: We didn't liked breakfast at restaurant. Quality and variety were not too much

Plussat: Excellent service, housekeeping and security in more secluded area.

Plussat: Mostly the staff was friendly. The pool was Clean daily. The rooms were great and big and clean. Thee free breakfast was better than most hotels I stayed in. Very good place to stay.

Plussat: Sonesta is The perfect hotel to relax and stay nest to sea. The food and the service are really good.

Miinukset: Uf you have to or want to fo every day to old town, Its so far, and taxis are expensive.

Plussat: The staff was very friendly and attentive. The view and pool were gorgeous. Great wifi

Miinukset: No hot water and the bathroom was not functioning well. Price for late check out was never provided . Far from the center

Plussat: I truly enjoyed the experience it was a memorable and wonderful experience I am physically impaired and unlike any other hotel here in Cartagena they gave me the freedom and my disability was not a parent all the rooms were accessible great staff great understanding

Plussat: The eggs were ok and the bed was comfortable

Miinukset: Customer service

Plussat: The beds are very comfortable, the room is clean, the service is very good, the pool area is small but cozy, I recommend it for work, since it is far from the main attractions of Cartagena.

Miinukset: the noise of the planes and the traffic of the street is extremely annoying at night. The menu of the restaurant, breakfast is little variable.

Plussat: The location is exceptional. The Junior Suite is amazing. Value for money is great!

Miinukset: Early check-in not possible. Staff is poor in English. The lavatory is clogged but able to fix it after calling the front desk.

Plussat: Very clean. And new

Miinukset: Better treat from the staff. Restaurant is expensive and not very good.

Miinukset: Close to everything, people are great, Tony who spoke English was a great help!

Plussat: Close to the beach and Boca Grande and the airport. I want to say Tony was awesome, he is the reason we went back to this place, he helped us with everything. TONY you ROCK!! Thanks for EVERYTHING!!!

Miinukset: Breakfast could have had a better selection.

Plussat: The breakfast was acceptable

Miinukset: The noise from the airplanes

Miinukset: No drinkable water in the room.

Plussat: Right across the beach which I loved. Next to a good cheap breakfast place towards the left. The shower was great and you can open the window from the room a little and can hear the waves. Everything is super modern and clean. The hotel isn’t far from the walled city. About 5 minutes in taxi. My husband even walked to the hotel from there. I stayed with my husband and one year old. We all loved it. Including the baby. You can see the beach from hallways as well and the staff is very nice and helpful and professional . I would definitely stay again. We stayed 3 nights. Also every time I asked for new towels they cAme right away

Miinukset: No pool and no free breakfast and no trash bin in the room but that’s not a big deal.

Plussat: The hotel is basic but is ideal for a night. I think it would also be good if you are there for a quick business trip.

Plussat: The location was very convenient during my stay due to the hotel being right in the middle between old town Cartagena and the airport. Short taxi ride.

Miinukset: The bed and pillows were very uncomfortable. The mattress is only 4 inches thick and the pillow was very hard. I woke up with a sore neck. Not recommended for a long stay. The parking situation is also a little weird. You take your car to the parking garage on an elevator (that’s fine). But then you have to come down on the same elevator, on foot with your suitcases through a back door into the reception to take the elevator to your floor. The back way was in parts tight due to pallets maybe being stored in the hall. Also through that hall is the back entrance to unfinished business offices. It was just a little bazaar.

Plussat: Very good breakfast.

Miinukset: Lack of fridge in the room.

Plussat: Bed, breakfast and employees

Miinukset: Noise the firt nigth and dirty elevator and floor in the room is not perfect

Plussat: I loved the location it was close to the beach and airport.

Miinukset: The air conditioning drops water on the room

Miinukset: There were boggers on the main entry glass door the first day I arrived. I made a mental note of some particularly slimy ones (with yellow chunks) at just above eye level. They remained there for 6 days! I believe this lack of basic hygiene lead to me getting sicker than I have been in years. I spent 2 days almost entirely in bed. The savings over a more expensive hotel were not worth the bad experience and it goes without saying; I wouldn’t do it again and I would not recommend this hotel to others.

Plussat: Excellent staff, even was offered “upgraded room”.

Miinukset: Loud street, super loud even at night. Flies were in the room and woke up to ants on the nightstand as well. Was supposed to be a big bed, but actually two beds put together so can’t comfortably sleep unless only on one side, so not at all ideal. Felt cheated. And bed came apart easily so dangerous mid sleep as well.

Plussat: The breakfast its too repetitive. The meal wasn’t bad but getting boring in more than 3 days.

Miinukset: Its really expensive for the comfort and the room that you’re getting

Plussat: I like the customer service

Miinukset: I did not like that the room had a bad smell and it was extremely small and also didn’t have clean towels and they are very old also the rooms wall are dirty

Miinukset: Todo estuvo excelente!

Plussat: The distance to the airport. Just round the corner

Plussat: Near airport Comfortable

Miinukset: 3 dogs on the property, barking at night making it impossible to sleep

Plussat: Clean, quiet place right after a long day of flying. Surprising since it is right beside the airport.

Miinukset: Not really in a location, you would want to stay in for more than a night

Plussat: Location is very close to the airport

Miinukset: The bed was really hard If you don’t like hard stuff, you will really pass a bad time

Plussat: Clean room. No issues with dirt or bugs or anything.

Miinukset: The room was basically a closet , so imagine the AC blowing so harshly into a tiny room. It was a bit suffocating . Hardly any areas to place belongings. Nearly impossible to stay in the room for any other reason but to sleep and catch a flight the next morning.

Plussat: Great hotel for a night before and after flight.

Miinukset: would not recommend except if you are flying within 24 hours.

Plussat: It’s ok. Very near the airport - a few minutes walk - which is really ideal when you arrive late. It has shops & cafes nearby. We only stayed one night. Great that they had check-out at 2pm. Rooms are spacious and private. Outside area was nice to sit in.

Miinukset: Lacked atmosphere though. No kitchen that you can use.