Cartagena hotellit lähellä Playa Castillo Grande

Plussat: Overall the hotel was beautiful, the staff was helpful & friendly, and the service was very good. The pools & pool bar was by far our favorite place to be.

Miinukset: Oddly, we kept having to ask for items in the room to be restocked or replaced; coffee creamer, washcloths.

Plussat: The attention was great, everybody is on top of their work and want to make you feel good all the time!

Miinukset: I’ll said the wait for elevators is sometimes to long, considering there were not people on, but that is not a big deal...

Plussat: This hotel is perfectly placed 5 mins away from old town. It’s great because you can escape the city life after a long day of exploring. The amenities were perfect, highly recommend the spa. The food was delightful and pool was great.

Miinukset: Nothing.

Plussat: Friendly staff. Gym was great

Miinukset: Would be good if we had a regular scheduled shuttle to go to the old city as it was about 15-20 min walk. Taxis charged 10,000 COP each time and was a bit much

Plussat: Views from every floor

Miinukset: A little ways from old town

Plussat: Food

Miinukset: Ugh, it is impossible to enjoy the beach. So many peddlers harassing guests the second you step out. Would rather have stated in old town since no beach time was had.

Plussat: The location was very beautiful

Miinukset: We were offered a discount off breakfast if we paid in advance. However when we checked out the itemized bill clearly stated "breakfast upsell" on it. We were also charged $50 USD for pool towel cards that we never received at check-in

Plussat: Location

Miinukset: The main pool was being redone. Many of the staff don't speak English which was surprising for an American hotel chain.

Plussat: I liked the fact they had a travel agency to book my trips day before. The pool is huge lots of space. The pool bar is great. Great drinks. Check in was fast and they even signed me up with a hilton account for free. I asked to leave my luggage for my flight so i could do some extra stuff and they helped me with that. So i was very happy. Me and my fiancé were treated like royal. I would come back. Thank you Hilton Cartagena!!!

Miinukset: Didnt like that fact i got a lil hot at night. So i had to get up at night and reset the air conditioner. I asked for a late check out but they didnt have the space. The hotel was booked 100%. All around i dont have not really bad to say.

Plussat: Where to begin? Amazing staff, great location, wonderful breakfast. Everything exceeded my expectations. Big kudos to the staff, they went above and beyond, always with a smile on their face

Miinukset: Nothing

Plussat: Location view food pool

Miinukset: Our room was not ready at 3:00. We didn't get it until 5:30. We were offered a hospitality room but if we were told it would take 2 hrs. we would have changed clothes and went to the pool.

Plussat: place was clean, easy to get around, this hotel was my first choice but I had reserve another hotel with New Years dinner and party availability.

Miinukset: Checking was slow, WiFi was slow too.

Plussat: The location and its facilities

Miinukset: Nothing

Plussat: Breakfast was great. Staff helpful and friendly.

Miinukset: Can't think of anything that we didn't like.

Plussat: The staff was very kind and always ready to help with a smile.

Miinukset: The hotel doesn’t seem committed with sustainable tourism in Cartagena. There’s was not even one trash can in the beach. I picked up several plastic cups and bags left by others laying around the beach and I had to go until well inside the pool complex to dispose of these. Being the Hilton a well known and established hotel chain, it is time that it goes beyond cleaning their own floors and placing nice beads in the beach and it should take actions to make sustainable use of the beach and the city. It could carry out initiatives, jointly with other nearby hotels and buildings, to keeping the Laguito’s beach clean, restricting the use of plastic, and campaigning to make costumers aware of sustainable tourism. Also, it is very common to see old foreigner men with very young call-girls going to their rooms. This just shows that Hilton does not care about Cartagena and its people.

Plussat: Very calm bay for swimming.

Miinukset: Very thin wall partitions between rooms very audible from the next room as people talk no balconies no where to dry laundry.

Plussat: Personnel. Taxi easy access at any time.

Miinukset: Main pool under maintenance. Old fashioned style, some renovation is needed. Noisy huge fan (?) on the rear of the hotel all day and night long

Plussat: Water leaks in room. Very unprofessional treat at check in. Elevator must be seen by a technician. It does not stop at 9. And the other one does not work at all.

Miinukset: Not a 3 star hotel. Not recommended it Very disappointed.

Plussat: The hotel was close to the beach, this was the only positive thing.

Miinukset: The staff were rude, unhelpful and not willing to give us the room we booked. We got a room with two beds instead of the one from the photo, there were wires poking out Of the walk with exposed wire, the air conditioning did not work and the hot water did not work. It took showing us 4 rooms until we got one that was close to what I booked. I was extremely disappointed and the staff did not seem to care to help us. I would never stay here again.

Plussat: Nothing

Miinukset: Check in process is a disaster and lasted more than 2 hours. Check out process also takes a lot of time and burocracy. No WIFI in rooms. Publicatie arena’s are extremely hot. Air conditioning in room was barely sufficient

Plussat: Staff were attentive, food was good and pkentiful, drinks were always flowing, good ac.

Miinukset: Elevators are slow.

Plussat: Location is ok!

Miinukset: The hotel was really bad and I can’t recommend! The rooms are terrible. Careful they take extra money for everything!!

Plussat: Hotel is being renewed, my room was very comfortable, nice ac, food was acceptable, nice drinks.

Miinukset: the only thing I hate was the people trying to sell you things at the beach; even if you say no, they insist a lot. Also my last night I was trying to call to reception but no one answered. Also they need a new elevator, or at least a bigger one, there’re 12 floors with one one elevator with capacity por 6 people.

Plussat: Seriously the worst value, I booked it on the pics on booking.com. Airconditioning was kaput. Asked for another room which I got, with airconditioning kaput as well. Elevators are horrible, very long waiting and other elevators broken. Had to go to reception to get soap which was missing in bathroom. This hotel is run as a gettaway for local families. Very strange booking.com advertises this property to locals. Buildings and everything else in desperate need of complete refit.

Miinukset: Just about everything. Broken security latch on the room door. Safe loose in closet, not bolted.

Plussat: Location was great breakfast good . Lots of activities. Right on the beach. Very attentive personnel

Miinukset: One of the two elevators was broken and it was easier to walk up and down 6 flights of stairs rather than wait. Room was in need of renovation

Plussat: Good location, security and door staff were friendly and helpful.

Miinukset: Everything in my bathroom was broken! Other things were breaking left and right. I told staff about it and they didn’t bother to fix it. The room had a poor layout, hard to even find an outlet. Fried he was dirty, couch was old and dirty, bed was as hard as the floor. The front desk is super slow, kept me waiting 30 minutes to check in because they couldn’t find my reservation, lobby is horribly hot, no AC. I’m not sure why it had good ratings on google and other sites. I’m thinking it’s just because they do promotions for good reviews or because they give out free alcohol to the all inclusive buyers.

Plussat: Bad staff, particularly security. Horrible beds, dirty and outdated.

Miinukset: Charged misterious extra fees. All inclusive food is bad. Rooms are terrible . A total rip off.

Plussat: Nothing - we will never stay here or at an associated property again, and would strongly recommend anyone from staying here as well

Miinukset: Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card due to suspected fraud, and guests can count on another 30 min before room inspection can be complete and a key is obtained 2. Wifi is non-existant 3. There are strange restrictions around where you can move around the hotel as well taking your room towel out of the room (really?) 4. Exercising "discipline," redundant process, and rules requires a lot of monitoring and staff, and the hotel has impressively invested plenty of manpower in that area 5. Oh and don't dare leave your key in your room, it will only take several hours for the hotel to find a locksmith...one would have thought to keep duplicates right? 6. Though it is all-inclusive, the alcohol quality is bound to make you sick and the food is mostly uncooked. Be prepared to eat/drink outside for all 3 meals. I am surprised that the hotel is still up and running. We were a group of 8 who spent most of our time outside the rooms, but whatever moments were at the hotel, were not conducive to a convenient existence.

Plussat: Every thing, staff was super friendly, breakfast was excellent and room was clean, spacious and comfortable!! The hotel is a very nice place, lots of shops and restaurants around.

Plussat: Excellent customer service and great food the room was perfect A1

Miinukset: N/A

Plussat: Nice room, great beds, near the ocean, very good staff.

Miinukset: Windows permanently foggy. Couldn’t see the ocean !!!, the breakfast could be better.

Plussat: The beach was close.

Miinukset: The extra charge for guests and everything was a problem. The hallways smelled of mold and the rooms too!! I had several severe allergy attacks.they need to hire a wimdow cleaning company so people can enjoy the view. Wont be back it wasn't worth the $

Plussat: My daughter had bug bites on her legs from a previous hike, I thought they were infected, the hotel provided consultation with a doctor free of charge, who came to our room. I thought this was an amazing service offered! Breakfast was nice, eggs cooked to order by a very sweet woman.

Miinukset: could have been a little cleaner

Plussat: No matter how frequently we called the staff were all very kind and helpful in assisting to ensure we enjoyed our stay.

Miinukset: The hotel was nice, however, when the rooms are being cleaned a thorough check should be done prior to another guest checking in. The first room I was in a prior guest threw up on the carpet near the bed and was not cleaned properly and not a good sight to see.

Plussat: ShowerHadWaterfallFaucet.FreeWater&JuanValdezCoffeePods.DirecTVOfferedEngilshCahannels.EntryLevelConciergesSecuredTaxisat10milCOP.

Miinukset: WaterInShowrNeverGotQuiteHotEnough.WallHadHandPrintsOnIt.UsedContactWasOnGlassDoorOfBathroom.NeedTrashcanInside&OutsideOfTheBathroom.VendorsAreEverywhere.HappyHourOffered2DrinkFor20-39milCOPwhenAsingleDrinkElsewhereEquallyAsStrong&OftenLargerInSizeWasOnly25milCOP.NoVendingMachinesAvaialble.NoWaytoAdjustThermostat.

Plussat: Location Pool

Miinukset: 3 days they didn't change sheets. The table didn't cleaned neighther for a day. I checked. In such a big hotel who supervised and check the cleaners? Only towels changed and not soft. Supposed to be a 5star hotel and you pay 130-140E per night.

Plussat: Nice hotel

Miinukset: They do not allow you to bring guests onto the property. Not happy about that.

Plussat: location

Miinukset: attitude of staff

Plussat: The location was very convenient connected to a mall and across the street from the beach. Short walk to local stores, bars and restaurants.

Plussat: The hotel is very clean, the service was excellent and the pool is amazing! It has a mall attached and a grocery store less than a block away. Also, not a bad walk to el centro historico. Close cab ride to good restaurants, bars and places to dance.

Plussat: Property is ok, But far a way from Murallas center, you need take a taxi. Building need repainting

Miinukset: Pool.

Miinukset: The small was never in the sun

Plussat: Only thing I liked about the property is the location.

Miinukset: This hotel is over priced for no reason. Hotel rooms are all need updates and work. I booked this hotel based on reviews but then when I got to my room it was just a frown on my face. Breakfast was horrible, didn’t have any thing on buffet except eggs. I could Of booked Hyatt with just additional $ 100 but booked this because of the review. This hotel is good for location and that is about it, taxi drivers there try to take advantage and ask for crazy rate than normal. This is my opinion.

Plussat: Nice and clean

Miinukset: Should implement paperless on registration

Miinukset: Not a fan of the breakfast. No microwave in room

Plussat: Location, clean and the breakfast is complete

Miinukset: The pool is small and the alcoholic drinks are so expensive.

Plussat: My room had a balcony with a view of the sea and the city skyline.

Miinukset: The beach next to the hotel is public and has vendors that will constantly try and sell you items. If you refuse, they will still harass you or another one will show up a few minutes later trying to sell the same thing.

Plussat: Breakfast was a buffet, but you can also order different food I recommend an egg Arepa. The is on the beech front and also very near some good restaurants

Miinukset: I was asked to sign a blank visa receipt to cover any extra charges. in the end it was not a problem but it made me feel very uneasy.

Plussat: The bed probably was the Best fr the hotel, but by the price for the room I was Just fair.

Miinukset: The staff was really rude. We have two discrepancies, because they are always thinking how to get money from us and never helping. At first we pay for 4 rooms for 9 people, being Just 6, they never guide us. Also, they call us for the check out and 1 hour after they charge us 400. 000 pesos. I hate this hotel and I would never recommend it. Also it seems to be in the photo better than it actually are, the facilites look old and like that, the price isnt fair.

Plussat: Good value for money if you don't want to pay thru the nose to stay in the old town

Miinukset: Facilities are a bit dated and in the want for a renovation, but other than that the hotel is fine