Cartagena hotellit Bocagrande

Plussat: Great hotel, recommended

Miinukset: N/A

Plussat: I totally recommend this place . The ONLY issue for me and my partner it was the food. Food was very pricey and not good quality .

Plussat: It's a nice modern hotel

Miinukset: The guest policy. I couldn't even get my Venezuelan girlfriend in the hotel because they looked at her like a prostitute which she is not... I think.

Plussat: Overall the hotel was beautiful, the staff was helpful & friendly, and the service was very good. The pools & pool bar was by far our favorite place to be.

Miinukset: Oddly, we kept having to ask for items in the room to be restocked or replaced; coffee creamer, washcloths.

Plussat: The attention was great, everybody is on top of their work and want to make you feel good all the time!

Miinukset: I’ll said the wait for elevators is sometimes to long, considering there were not people on, but that is not a big deal...

Plussat: Very modern design, impeccably clean facilities. Staff was friendly, attentive and helpful.

Miinukset: Elevators were a little slow.

Plussat: This is just a great hotel with fantastic facilities. We loved everything about it.

Plussat: This is a wonderful hotel. The staff are super friendly. The facilities are world-class, particularly the THREE infinity pools. I will definitely be coming back here the next time I visit Cartagena!

Miinukset: My only criticism is the arm-band rule that this and some other hotels around Colombia are enforcing. On check-in they make you wear an arm band to identify that you're a hotel guest. Forget bringing a date back to your room guys, unless you're prepared to put them on the room register.

Plussat: Beautiful rooms with great views. The pools etc are terrific too. The staff are charming and professional - thanks a great stay

Plussat: the location was great

Plussat: Good comfort

Miinukset: The check out was just a nightmare

Plussat: Breakfast okay, not spectacular. Location was great!

Miinukset: Employees lack a sense of urgency

Plussat: Staff was super friendly and helpful. Bell hops were awesome!

Miinukset: Dinner menu was just ok. Some choices ran out which was disappointing. Noise from street was a little loud at times, bit that is not the hotels fault

Plussat: loved the baby deer, sloth, toucan. Nice sheets!

Plussat: Beach and pool areas

Miinukset: Check in / Check out Old furniture Poor breakfast

Plussat: Staff very attentive and tasty breakfast. Comfortable rooms.

Miinukset: The outside bar food at pool could be better quality.

Plussat: The pool and location is ok but hats all.

Miinukset: I knew 30 seconds in it would not be good when the desk agent asked more than immigration about the stamps in my passport, then asked my girl friend in Spanish about the stay rather than to me in English. My request upon booking was ignored for a king bed in a quiet location. We got 2 queen beds in a mold ridden room we could hear the AC leaking but the sound of the staff area and their loud talking and banging drowned out most. They told my friend we could upgrade for a fee so there were king beds available but for an extra fee. When I booked I was told no fee if available. The house wine at the pool was 80 pesos the other wines are double. I assumed house might be Colombian or Chile or Argentina but to produce a horrid dark yellow Italian Chardonnay that looked like it had been sitting in the sun for a few years is nothing short of a joke. Bottom line not worth the money, this is a 2-3 start hotel at best and worth no more than $40/50 per night. I love the colonial hotels but to beat the new ones with nice pools they need to deliver in other areas and this fails in all areas. I am sitting in the Intercontinental typing this, it was cheaper per night and the pool, facilities and staff are a million times better. I will never go back here even the checkout was a nightmare just a backward thinking mentality.

Miinukset: 1. Attitude of the staff 2. liers 3. accommodations in the rooms 4. same type of breakfast everyday

Plussat: Animals in the grounds: Deer (at least 2) wandering around, a sloth, colourful large-beaked bird. The pool is awesome. And pool-side dining staff were great.

Miinukset: Reception staff are a bit odd. Normal things like getting a spare room key card seemed very difficult for them. Room was ok, large but old (I think I was in the old building).

Plussat: Beautiful property ,very clean , close to the beach

Plussat: The pool area is lovely and all the little sitting areas in the palm trees.

Miinukset: Rooms are very basic.

Plussat: Always a pleasure to stay here - we have a girl of 3 years old and she really likes it. Wild deers/ rabbits / birds all over the property. Great pool with different levels.

Miinukset: Food was not fantastic - room for improvement

Plussat: The pool area

Miinukset: Unfriendly staff Food quality poor Household staff not efficient. ..... rooms not cleaned till Late in evening and issues getting replacement towels on more than one occasion.

Plussat: Services and facilities

Miinukset: Multi level hotel with difficult and possible access for caring your own luggage fortunately they had bellhops to do it some other rooms are faded and required total rehabilitation

Plussat: WOW ! What an amazing hotel! The facilities are TOP NOTCH and everything is so clean and in order. The staff are so friendly. The hotel is in a great and safe location with the beach right across the street. This is an absolutely amazing hotel and the nicest place I have ever stayed out. The Sky 51 bar provides beautiful views of Cartagena and I recommended visiting the bar when you get a chance. Well done Estelar Cartagena de Indias Hotel, you really raised the bar!!

Miinukset: Nothing

Plussat: Best hotel of our 20 days holiday, both in absolute terms and as value for money. Great rooms, great view, excellent restaurant, beautiful pool, free valet parking, friendly staff, great breakfast. 10/10.

Miinukset: If I have to think of something is the design of the restaurant. The open kitchen means you could get some parilla smell on your clothes. Nothing really important, however.

Plussat: Seaview

Plussat: Simply amazing, the facilities, location, the view, the rooms, the bar. The staff and service are very good. The best infinite pool I've ever been

Miinukset: Honestly, some of the courses of the Hotel restaurant, The Thai soup and the patacones, should improve and adjust to the original recipe.

Plussat: Truly beautiful hotel. Great oceanside location. Outstanding pool. Excellent rooftop bar. Breathtaking views. All-modern amenities. Walking distance to large shopping center, restaurants, bars, etc. Good breakfast. Fast room service.

Miinukset: Toilet and shower were in separate room from sink, and quite cramped. Restaurant didn't impress. Gym was closed but seemed to offer little more than treadmills and a minigym. Elevator system, while impressively modern, was clunky and unintuitive.

Plussat: Hotel and room very clean Excellent breakfast Very big and beautiful room, with a good view

Miinukset: It's not in a good position, to go to the city center you always have to take a taxi. The small beach in front of the hotel is not beautiful.

Plussat: Modern, clean and awesome breakfast.

Miinukset: All good

Plussat: Clean, quiet and the view from the room

Miinukset: Just a bit of walking to the old town.

Plussat: Everything was excellent, easy check in, nice staff, beautiful view of the sea, cool pool, clean, location was perfect. There is a shopping mall next to the hotel. Confortable bath, confortable room, very clean and prety. I'll go back!

Plussat: They asked us to change rooms because of a leak - the room we got met our expectations, and they were kind enough to offer a free dinner and a decrease in price (smaller room) to make up for the switch. It's a beautiful hotel and the staff were very nice!

Plussat: Water leaks in room. Very unprofessional treat at check in. Elevator must be seen by a technician. It does not stop at 9. And the other one does not work at all.

Miinukset: Not a 3 star hotel. Not recommended it Very disappointed.

Plussat: - place in center of Main Street so really easy to get to everything - staff was very helpful kind and smiling - all inclusive is a good plan for your holiday it take stress of always having to eat out pay for all etc - pool good temperature and clean also lifeguard is kind and on the ball - very very comfortable bed and air conditioning in the room - bar generous amount of alcohol in drinks and serve wine free of charge in evening

Miinukset: - Wifi no wifi in the rooms and restaurants and poor quality in lobby and by the pool - no tv channel in English only Spanish!! - no hot water for 2 days (pipe had broken) but everytime we asked they said 25min for hot water ... Breakfast buffet always same ok for 1st days but after 11 it’s a bit repetitive - bar choice of cocktails poor and served in plastic cup picnic style

Plussat: Location,breakfast was excelente.

Miinukset: The air conditioer in my room was not working rlght.

Plussat: The included breakfast.

Miinukset: I had to check out early and the staff was non-responsive and not helpful at all. The room was horrid - old and needed updating. There also was no WiFi in my room. In this day in age, how is that even possible?!

Plussat: The towels services

Miinukset: The 15 floor tower has only one elevator, small, old, slow. The other is out of service. The water do not reach all the time to the top. The rooms have strong mold small. The AC leaks. We found cucarachas, bus, inside the room. The shower was with a fabric curtain instead of a plastic one. The food was full of carbohydrate, little vegetables, no seafood, the fish was slided and deep fried. Entertained was more a bully to the guests than shows. Some hotel crew was somehow rude.

Plussat: The value for the price.

Miinukset: The variety of the buffet menu.

Miinukset: This is the worst property I have ever stayed at. I had them change my room and even still was not happy. The elevator didn’t work, and the 1st room was a disaster. I pulled down the blind and many pieces of it fell on the bed. The door was not sound proof and didn’t have a functioning chain. The bathtub enamel was separating and would have cut my foot if I got in it. There is mold on the walls and baseboards. There is no hot water. The second room wasn’t much better. The bed was about as comfortable as sleeping on a cement sidewalk. I have never been more disappointed in a hotel in my life!

Plussat: Bad staff, particularly security. Horrible beds, dirty and outdated.

Miinukset: Charged misterious extra fees. All inclusive food is bad. Rooms are terrible . A total rip off.

Plussat: The staff were nice.

Miinukset: The AC and elevators didn't work well. We sweated all night long in a sub par room that was overpriced. The staff were accomodating, but building is old and needs lots of system updates (AC & elevators). Definitely not worth what it costs to stay there.

Plussat: Has place in the beach, nice pool, and a really nice all inclusive

Miinukset: .

Plussat: Just the location to be honest

Miinukset: To have a functional safe, a clean room with no rare smells, and an AC that works well and quietly, and i almost forgot functional elevators :)

Plussat: Nothing - we will never stay here or at an associated property again, and would strongly recommend anyone from staying here as well

Miinukset: Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card due to suspected fraud, and guests can count on another 30 min before room inspection can be complete and a key is obtained 2. Wifi is non-existant 3. There are strange restrictions around where you can move around the hotel as well taking your room towel out of the room (really?) 4. Exercising "discipline," redundant process, and rules requires a lot of monitoring and staff, and the hotel has impressively invested plenty of manpower in that area 5. Oh and don't dare leave your key in your room, it will only take several hours for the hotel to find a locksmith...one would have thought to keep duplicates right? 6. Though it is all-inclusive, the alcohol quality is bound to make you sick and the food is mostly uncooked. Be prepared to eat/drink outside for all 3 meals. I am surprised that the hotel is still up and running. We were a group of 8 who spent most of our time outside the rooms, but whatever moments were at the hotel, were not conducive to a convenient existence.

Plussat: The Staff exelent.

Miinukset: The pillow.

Plussat: The staff was great and very courteous.

Miinukset: No.

Plussat: Location. Price. Cleanliness

Miinukset: Hard bed. Breakfast

Plussat: Breakfast was great, there was a nice variety of foods to choose from and the duration of availability was good. The location was good, in a safe neighborhood and close to shops, restaurants, and the beach. It was just a short taxi ride away from the center of town.

Miinukset: Washcloths in the bathrooms and perhaps a bit more space in the rooms.

Plussat: Location is great, crepes and waffles great place just round the corner, room was clean and they accomodated a slightly later check out at no extra charge

Miinukset: The only issue was the card sometimes not working with the lift, so had to go upto the lobby on 16th floor a few times to sort this out

Miinukset: At the time of the check in we were told that something is wrong with our stamp. As you know (or don’t know yet) in Colombia tourists don’t need to pay taxes in the hotel. All stay we were worried a bit about this issue which finally on the check out had resolved into our benefit, but it added some degree of uncertainty and undertreatment to all stay.

Miinukset: two credit cards were stolen from my room, managment later made up a story saying they found them again (10 days after I had left, becaue I complained to Hilton in the US)

Plussat: The location was good.

Miinukset: It has potential to be a nice hotel but they limit the Air Conditioning thermostat with a governor. Ridiculous. This is Cartegena. The humidity is too awful in the middle so if the day for that nonsense, Hilton. I paid to be comfortable and all I did was sweat in your hotel. The housekeeping staff needs to actually clean the room. This is a beach resort hotel. Good grief. I rate this place fair to poor. The staff in the lobby is lazy. The concierge down on level one was always helpful. Thanks Javier!

Plussat: Breakfast/ pool

Miinukset: Lobby on 16th floor. Shower door did not fully close.

Plussat: The room was good, good bed, hot shower en good WIFI.

Miinukset: A bit small room. Airco needs some attention.

Plussat: Clean.

Miinukset: Small

Plussat: Conveniently located downtown

Miinukset: Expensive

Plussat: Loved everything!

Plussat: Great location hotel was spotless

Miinukset: Pool had very little pool beds, my towels weren't replaced in room

Plussat: Personnel and location

Miinukset: N/a

Plussat: The hotel location and breakfast what a selection and friendly atmosphere

Miinukset: Nothing

Plussat: Just what you can expect of a 4-star hotel. Comfortable!

Plussat: Huone oli tilava ja sänky erinomainen

Miinukset: Sisäänkirjautuminen oli erittäin hidasta ja huone ei ollut valmis ajallaan

Plussat: Location. Cleanliness. Staff looks happy

Miinukset: N/a

Plussat: The food

Miinukset: The staff wasnt kind, so seriuos,

Plussat: Large room. Nice shower. All the facilities you would expect from a large chain hotel. Not an oceanside location, but walking distance to beach, bars, restaurants, supermarkets, pharmacies, etc. Good breakfast.

Miinukset: Pool was underwhelming. No restaurant. Hotel was more utilitarian than luxury. Poor value for the money spent.

Plussat: Location and services

Miinukset: Sisäänkirjautuminen toivottoman hidasta; osa huoneista saatiin n. 40 min myöhässä. Aulapalvelu illalla todella töykeää ja ylimielistä

Plussat: Nice clean rooms. Good customer service