Cartagena hotellit Bocagrande

Plussat: Rooms had nice views

Miinukset: Attention to detail on cleanliness and maintenance

Plussat: the view and clean and the service

Miinukset: everything excellent

Plussat: The location was very convenient connected to a mall and across the street from the beach. Short walk to local stores, bars and restaurants.

Plussat: Great hotel, fantastic staff, amazing pool. Very comfy rooms.

Miinukset: The breakfast could include bacon and hash browns everyday (it did in the first day) for those of us who don’t really like sweet things in the morning lol

Plussat: The hotel is very clean, the service was excellent and the pool is amazing! It has a mall attached and a grocery store less than a block away. Also, not a bad walk to el centro historico. Close cab ride to good restaurants, bars and places to dance.

Plussat: Everything; room, pool, bed, staff.

Miinukset: Breakfast could include bacon every day, it did on the first day.

Plussat: location

Miinukset: only negative items is the walls are paper thin ... can hear neighbor conversations, coffee and other making,

Plussat: The property was well maintained with a beautiful view! I loved that they had a password protected internet connection that allowed me to connect my Chromecast. The bartender, Cristian, was very friendly and amazing!

Plussat: Excellent customer service and great food the room was perfect A1

Miinukset: N/A

Plussat: The staff was very friendly and helpful!

Miinukset: No complaints here!

Plussat: Right in front of the beach. Walking distance of several local restaurants. Not to far from Ciudad Amurallada where most of the niciest restaurants, site-seeing and nighlife happens. Great staff very friendly.

Plussat: The beach was close.

Miinukset: The extra charge for guests and everything was a problem. The hallways smelled of mold and the rooms too!! I had several severe allergy attacks.they need to hire a wimdow cleaning company so people can enjoy the view. Wont be back it wasn't worth the $

Plussat: It was relatively close to the beach!

Miinukset: Hotel is shabby - it needs renovation, the swimming pool was overcrowded and dirty! Food was average

Plussat: The pool is nice and big . The animals walking around is special. The people who work at the hotel are very nice and helpful

Miinukset: The rooms are very outdated, def not a 5-star hotel . We left one day early.

Plussat: Beach and pool areas

Miinukset: Check in / Check out Old furniture Poor breakfast

Plussat: Friendly staff, nice pool

Miinukset: The hotel is dated and in major need of renovation. Several items are falling apart. The restaurant was often out of food on the menu, service was slow or non existent by the pool. Attempted to order a pizza which was impossible for some unexplainable reason, the staff was arguing over who didn’t submit the order. Towels were never replenished and face cloths weren’t provided in the room. There was hair in the sink upon my check in. The shower drains slowly and causes the bathroom the flood. The checkout experience was terrible and took 30 minutes causing us to get to the airport late

Miinukset: 1. Attitude of the staff 2. liers 3. accommodations in the rooms 4. same type of breakfast everyday

Plussat: Nice grounds, the birds and animals on the grounds, the pool area

Miinukset: Pool was a bit too warm

Plussat: All the services you need. Great pool area with a huge pool but limited seating/lounge chairs. The food including the breakfast was great.

Miinukset: Bathrooms are a little dated. Could use a bar for more evening entertainment. No night life!

Plussat: The Pool Area has been built with a great idea. It's very green and it feels very comfortable. The location is at a good spot and close to the beach but the massages are the best.

Miinukset: We needed to change the rooms twice with a 2-night-stay what takes us up to 3 hours waiting time at the reception and checking new rooms... First room was in the old part of the hotel and not worth the price tag at all. The second room in the main building shows mold in the bathroom which led into a head ache. Overall the rooms we saw are disappointing but we agreed with the 3rd room finally. Not worth the effort for a 2-night-stay :(

Miinukset: Had to wait almost an hour to check in because they couldn't see my reservation and the person at the reservation office had gone for lunch

Plussat: The whole hotel area is the most beautiful I have ever seen so far. It's like a small jungle with a little zoo: there are parrots and mini-deers, cats and birds,... Just beautiful! The pool is large enough to have a swim every morning and was never crowded during the day. (which doesn't count for the area around it, but that's normal anyways). The breakfast was great, there was a large range of products and a very professional cook who prepared different egg specialities for everyone who was interested. Not even 3 minutes from the hotel, there's the sea with some nice cocktailbars etc. and you can go shopping very well just closeby. If we would have been allowed to take our friends to the hotel, it would have been a perfect stay. Through this, we couldn't stay at the hotel as much as we would have liked. The gym was well equipped, but also quite small for the amount of guests using it everyday.

Miinukset: Our friends lived at another hotel closeby so we wanted do take them with us to have a look at the hotel. But we weren't allowed to take them to the hotel area, not even for a few minutes. They had to wait for us at the lobby, everytime we had to get something from our room. We would have even left anything needed at the reception or would have paid to let them come with us, but that wasnt possible as well. Staff wasn't exceptionally friendly (at least not to us), which we would have expected in a hotel like this. Our room was always clean and cozy, but not even close as modern as we would have expected or as shown on most of the pictures on booking.

Plussat: The grounds are beautiful. Guest relations is beyond and above expectation.

Miinukset: For 4 or 5 star hotel, I expected a formal dining restaurant; I expected the mini bar to be fully stocked. I expected quality service from the housekeeping staff...returning to my room and finding no toilet paper is unacceptable....having one glass in the bathroom for a room for 4 people is unacceptable. My one and only significant complaint is with customer service and being subjected to maintenance activity on a much too regular basis.

Plussat: Services and facilities

Miinukset: Multi level hotel with difficult and possible access for caring your own luggage fortunately they had bellhops to do it some other rooms are faded and required total rehabilitation

Plussat: Spacious suite, excellent breakfast, beautiful view.

Miinukset: When we checked in we were told there was a leak in our room so we needed to take a smaller room for the first night and would move to our suite the next day around 11. At 11 we went to desk and were told that the room wasn’t cleaned yet so would be 1-2 hours more. We got into our suite at 12:30. We found this all very curious as I had seen another guest review that also reported that they were told the same thing and didn’t get their reserved room until the next day.

Plussat: Convention center. LGBT friendly. Family & children friendly. Diverse. Many fast elevators. Clean large ocean front swimming pool on 12 floor, good lobby bar, good 12 floor restaurant, wait staff awesome, superb free breakfast, great customer service & concierge, good room service /turndown, ocean views breathtaking! Good water pressure, hot+cold, good bathrooms. No coffee maker in room but has, a safe, a bar fridge iron and hair dryer. Staff watching the floor for security is visible but not overzealous (Hyatt security protocol is insulting, as always though the staff is just doing their job). Supermarket is around the corner with everything you need. Walled city is about 1 mile away on foot, most go by car. In opposite direction worth sampling many local restaurants all within about 1 mile also. The Bocagrande Plaza mall right across the small side street (building next to Hyatt) has cinema, food, clothes, coffee, bank atm...everything you need, escalator up up up. Too many positives. Try to overlook the negative things, exceptions to the rule are exceptions...you are part of the unique experience too.

Miinukset: No fun onsite events for guests - Hyatt has happy hour toast 5-7 every day. The rocky waterfront directly in front of the property is not usable, mostly a stone water break. A usable beach section is a short distance away to the left and gets better much further. No dedicated hotel beach. Chaotic loud unregulated street vendors everywhere (just outside hotel) - many offer more than trinkets, & don’t be a sucker. I WISH LOCAL HOTELS SUCCESS SEEKING GOVERNMENT COMMITMENT TO FIX UP THE AREA: The small roads by the waterfront and immediately outside this hotel get flooded with tide water and not passable unless you’re willing to get wet&dirty, sometimes a little / or a lot. These small waterfront roads have many cars/buses which won’t stop for pedestrians (with few exceptions). Area at large has no real sidewalks & just not ready for big tourist crowd & business. Short walks turn into unnecessary dangerous obstacle course, experiment in agility, and patience. Best wishes!!

Plussat: Lovely hotel and pool. Breakfast included - spent a week here so my only complaint would be that the breakfast didn’t really change each day. Lots of good to choose from but more variety and change would be nice

Miinukset: I arrived few minutes after 1 pm meanwhile i was moving from one side to another side til almost 12 am, the room was not what I reserved, the air condition was not working, the bathroom was big, but not for handicap service

Plussat: The staff were nice.

Miinukset: The AC and elevators didn't work well. We sweated all night long in a sub par room that was overpriced. The staff were accomodating, but building is old and needs lots of system updates (AC & elevators). Definitely not worth what it costs to stay there.

Plussat: Good location, security and door staff were friendly and helpful.

Miinukset: Everything in my bathroom was broken! Other things were breaking left and right. I told staff about it and they didn’t bother to fix it. The room had a poor layout, hard to even find an outlet. Fried he was dirty, couch was old and dirty, bed was as hard as the floor. The front desk is super slow, kept me waiting 30 minutes to check in because they couldn’t find my reservation, lobby is horribly hot, no AC. I’m not sure why it had good ratings on google and other sites. I’m thinking it’s just because they do promotions for good reviews or because they give out free alcohol to the all inclusive buyers.

Plussat: Water leaks in room. Very unprofessional treat at check in. Elevator must be seen by a technician. It does not stop at 9. And the other one does not work at all.

Miinukset: Not a 3 star hotel. Not recommended it Very disappointed.

Plussat: Nothing

Miinukset: Check in process is a disaster and lasted more than 2 hours. Check out process also takes a lot of time and burocracy. No WIFI in rooms. Publicatie arena’s are extremely hot. Air conditioning in room was barely sufficient

Plussat: Location was great breakfast good . Lots of activities. Right on the beach. Very attentive personnel

Miinukset: One of the two elevators was broken and it was easier to walk up and down 6 flights of stairs rather than wait. Room was in need of renovation

Plussat: Seriously the worst value, I booked it on the pics on booking.com. Airconditioning was kaput. Asked for another room which I got, with airconditioning kaput as well. Elevators are horrible, very long waiting and other elevators broken. Had to go to reception to get soap which was missing in bathroom. This hotel is run as a gettaway for local families. Very strange booking.com advertises this property to locals. Buildings and everything else in desperate need of complete refit.

Miinukset: Just about everything. Broken security latch on the room door. Safe loose in closet, not bolted.

Plussat: Bad staff, particularly security. Horrible beds, dirty and outdated.

Miinukset: Charged misterious extra fees. All inclusive food is bad. Rooms are terrible . A total rip off.

Plussat: Nothing - we will never stay here or at an associated property again, and would strongly recommend anyone from staying here as well

Miinukset: Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card due to suspected fraud, and guests can count on another 30 min before room inspection can be complete and a key is obtained 2. Wifi is non-existant 3. There are strange restrictions around where you can move around the hotel as well taking your room towel out of the room (really?) 4. Exercising "discipline," redundant process, and rules requires a lot of monitoring and staff, and the hotel has impressively invested plenty of manpower in that area 5. Oh and don't dare leave your key in your room, it will only take several hours for the hotel to find a locksmith...one would have thought to keep duplicates right? 6. Though it is all-inclusive, the alcohol quality is bound to make you sick and the food is mostly uncooked. Be prepared to eat/drink outside for all 3 meals. I am surprised that the hotel is still up and running. We were a group of 8 who spent most of our time outside the rooms, but whatever moments were at the hotel, were not conducive to a convenient existence.

Plussat: The Staff exelent.

Miinukset: The pillow.

Plussat: The staff, especially Richard the doorman, were friendly and helpful.

Miinukset: Room windows cannot be opened. Stairwell was painted midday, heavy paint fumes filled the hallway.

Plussat: The staff was great and very courteous.

Miinukset: No.

Plussat: Great location! Staff was very friendly! Great pool! Great local-type breakfast!

Plussat: The hotel is location great. Many shop and restaurant in the area. The beach is a block away but I wouldn’t recommend it. It didn’t look great. This hotel is ok for a night or two.

Miinukset: My room. Was adequate but it smelled like cigarette smoke in the bathroom. Not cool. The bed were a bit stiff too.

Plussat: Everything was great i loved it

Miinukset: The same breakfast

Plussat: The staff were nice and really helped us with some logistics getting to our next destination. Very friendly!

Miinukset: The area is a bit run down, buildings are unfinished so if your looking for something pretty then it’s a no go. All the food options in the area are fast food. I would advise to take this hotel if your looking for something functional, a stop for example.

Plussat: I like the location and the staff people in the lobby re very kind and helpful with everything.

Miinukset: I didn’t like two things, (1) the elevator is a chaos when you want to move over the building because the lobby is located in the 17 floor so all the time elevator is crowded and moving from one floor to another. (2) The access cards every days they erase and you need it to ya the elevator that sometimes read or not the card.

Plussat: Nice hotel, really close to the beach. The staff was very nice and helpful. Breakfast was great.

Miinukset: Really no complaints.

Plussat: Location

Miinukset: The Hotel is ordinary. Checking in was a nightmare poorly organized with little care. Girl started looking through my passport at check in. I was like what are you doing another lady stepped in and apologised 4 stars not at all 3 stars at best. Breakfast was terrible no food staff standing around being lazy not smiling terrible experience

Plussat: Friendly staff

Miinukset: Room to small

Plussat: Clean , spacious and very secure 👍

Miinukset: No