Cartagena hotellit El Centro

Plussat: Breakfast was absolutely amazing

Plussat: Welcoming, warm staff (with special mention to Vivianna); the rooms and particularly the comfort of the bed and the amazing shower; the plentiful, delicious breakfast each morning; and the phenomenal rooftop pool. The common areas are serene and beautiful, and the hotel is centrally located within the walled city.

Miinukset: The concierge staff, while very responsive and helpful in advance of the trip, dropped the ball in following thru on all reservations and we missed out on a day trip to the Rosario Islands. The mishap was apparently due to a miscommunication with a former hotel employee. The hotel ended up treating us to a very nice city tour, but we were disappointed to have missed out on the island excursion. This was avoidable (hotel staff confirmed the itinerary just days before the trip); however, things worked out relatively satisfactorily in the end, and the hotel staff was very apologetic.

Plussat: Location only.

Miinukset: Noisy... you can hear the crew and the guests from your room. I don’t recommend this place.

Plussat: Location, lovely rooftop, friendliest staff, delicious restaurant and breakfast

Miinukset: Elevators not working, dark hotel room with a view over a noisy staircase, which everybody uses as the elevators don’t work

Plussat: Rooftop pool was amazing. Staff very helpful.

Miinukset: Wish breakfast went until 11.

Plussat: Beautiful boutique luxury hotel. Staff was very helpful and friendly. Great location in Cartagena. Amazing roof top pool!

Miinukset: Some of the amenities could use some updating (i.e. wood floors, gym, etc.)

Plussat: Best hotel I have stayed in South America. Staff could not do enough for us. Any requests we made were followed up a courtesy call to confirm all was ok. Everything about the hotel was superb, most of all the rooftop pool and attentive staff.

Miinukset: Nothing!

Plussat: Ystävällinen ja avulias henkilökunta, loistava aamiainen, upea sijainti vanhankaupungin ytimessä.

Plussat: The location is inside the walled the city, which is great, but it’s also next to an abandoned property. The bed linens were very nice.

Miinukset: The only thing 5 star about this place was the price and the only luxury offered were the bed sheets. Check-in at this hotel was a nightmare. They offered us a welcome drink, but then left us sitting for over 30 minutes. We had a tour reservation so we asked if we could leave our bags with the front desk come back later. When we came back after our tour, we asked for a speedy check in because we had another reservation in about hour. They told us no problem they would be able to check us in 5 minutes, it actually took 45 minutes before we received our room keys. Our room was large and smelled clean. Nearly everything in the room was an extra charge. For example, in room use of the cheap slippers was an extra charge, it’s hard to get comfortable when you’re worried about unknowingly racking up charges. As a final disappointing moment, we find out at check out that even though we prepaid for our room we owed an additional amount to cover the daily insurance that wasn’t included in the room rate. Why they would wait until checkout to tell you this is dumbfounding. I wouldn’t recommend this hotel, there are far more charming hotels in Cartagena’s walled city that offer far more in terms of luxury.

Plussat: Everything about the Sophia is fabulous!! The location is perfect, the staff is amazing, the pool on the rooftop is fantastic and the rooms are beautiful and exceptionally clean. I will stay here every time I am in Cartagena!!!

Miinukset: Everything about the Sophia is wonderful

Plussat: Rooftop facilities Location Cleanliness

Miinukset: Staff aren’t always helpful Food menu at the rooftop had about 80% of the menu unavailable our entire stay

Plussat: The rooftop pool is excellent and the rooms are very spacious and clean.

Plussat: Location, friendly staff

Miinukset: Prices at the rooftop bar were a bit steep, and it closed early.

Plussat: The staff was exceptional! Everyone is so helpful and so nice. Maryuris & Johnny we’re so amazing and helped us book a ride to our next hotel. The hotel is beyond beautiful too. The breakfast was tasty and the rooftop was breathtaking. Can’t recommend Hotel Sophia enough!

Miinukset: Everything was perfect.

Plussat: A perfect stay. Beautiful hotel, helpful staff, great breakfasts.

Plussat: Great hotel. Staff were amazing!

Miinukset: Not the room we booked from the pictures which was slightly disappointing as we booked one with an outside area however the hotel staff were very apologetic and moved us to a better room. Still no outside area but they were lovely and it worked out okay but I think that was booking.com and not the hotel :) xx

Plussat: Staff are great, well prepared and informed and will definitely make your stay better. Location is also an asset, it is close to all landmarks in the walled city. The hotel itself is a beauty, well designed and with a good taste for decoration. The pool at the roof is a must!

Plussat: Most beautiful house in Cartagena’s old city. Everyone at the hotel was extra-friendly, but specially Claude Pimont, the manager. He provide us with a room-upgrade and offered late check-out free of charge. Cartagena is famous for its top-quality gourmet food, and the restaurant at Casa Pestagua is among the best. Definitely coming back!

Plussat: Historical romantic architecture. Service was great!!

Plussat: Great old restored house in an area of nice restaurants and bars. Great staff, comfy room, much needed quiet just a few steps from the madness.

Miinukset: Cartegenia is difficult to enjoy between too many tourists and obnoxious street vendors relentlessly following you down the street holding a menu in front of your face. If you sit on a bench in one of the plazas you will be approached within fifteen seconds by someone trying to sell you something. The only escape is to get up and move. Not an enjoyable experience.

Plussat: Beautiful old bldg. with service from staff of beautiful people. It was a pleasure sharing their facility.

Miinukset: Mesquitos , need to spray

Plussat: People make a place and Casa Pestagua delivers in spades. It is a unique property, beautiful and sympathetic to original house of the Count of Pestagua, taking you back to the romantic novels of Gabriel Garcia Marquez. Great location, warm welcome. Although we had some issues with our room (we were upgraded to junior suite on ground floor) they soon disappeared as we were made to 'feel at home' by the charming staff and charismatic Claude, the owner. Breakfast offered a great variety of choices of which you could try all you wished for... and we did! Colombian specialties, wonderful freshly squeezed fruit juices, choices of fresh fruit (Colombia offers some of the best fruit in the world), eggs any way, meats, breads etc all delicious. Dinner at Amadeus - top quality, flavours, presentation, lovely atmosphere especially if you are lucky enough to be there when talented guitarist Roberto is playing. We ate here twice, that good! After our complimentary foot massage (make sure you take up the offer, its a first for me.... was fab) we relaxed by the pool one afternoon delicious cocktails - banana daiquiri and rum punch, both excellent.

Miinukset: A few suites do indeed face onto the restaurant courtyard but once relaxed we realised that they are cleverly designed so no one can really see in and are quite private, tasteful simple comfortable quality decor, with every amenity, we were happy

Plussat: The staff was so welcoming and attentive. We loved every minute of our stay

Miinukset: There was absolutely nothing wrong with any of our stay

Plussat: Colonialism... ;))

Miinukset: Nothing....

Plussat: I can't say enough about how much I enjoyed this hotel. You have all the amenities you could want from a top grade hotel, paired with a friendly/warm staff who make it feel more like a boutique hotel. The restaurant on the first floor (Harry Sasson) was also great. I will definitely stay here again when I return to Cartagena!

Plussat: The location for the hotel was perfect. The hotel itself was beyond gorgeous and beautifully decorated. We stayed in one of their junior suites and it was amazing. It was spacious and had all the essentials. I'm very much into details and I loved the fact that they gave us two robes and slippers. Also, I liked the fact that housekeeping did their turn down service twice a day.

Miinukset: The staff was extremely friendly and professional. My only advice is that I think the wait staff should write down orders. They almost always got our orders wrong after we told them. We speak Spanish so it wasn't a language barrier. It can get a bit frustrating to go back and forth when ordering your food and I'm not one that likes to send back plates but it just made the dining experiences less than stellar. With that said, the staff was always pleasant and helpful.

Plussat: It is a magical property. The staff, the location, the service and incredible history makes this a romantic, incredible Destination

Plussat: Beautiful hotel wowww amazing

Miinukset: it was everything perfect bur the food not so good as the hotel deserves better chef than harry sason. It was really very spensive and the food too cooked

Plussat: Hotel is in a prime location for the old section of Cartagena.

Miinukset: Overpriced for what you get. Room faced interior open place in hotel and was extremely loud at all hours.

Plussat: Great location, pools, facilities, and super rooftop set-up. A ton of space so you are seldom competing with other guests for lounges, tables, etc.

Miinukset: While some team members went the extra mile, a lot of staff had a rather dismissive attitude.

Plussat: The location is good

Miinukset: Hotel charged us $300 dollars upon checkout for VAT & city taxes even though we booked and paid through KAYAK!! No bill was given!! No gym, no buffet breakfast, mediocre service simple room, simple shower, nothing special except the location. Won't recommend this hotel. Go for Helton or intercontinental.

Plussat: We liked everything about the Ananda Hotel, the concierge was most helpful with restaurants and getting around. We took the advice of others that had stayed there and had dinner at the Hotel, it was excellent and good value. Breakfast was included and was again excellent.

Miinukset: Nothing not to like.

Miinukset: I wish the room had some space where to dry wet clothes

Plussat: Beautiful building with roof garden and pool. Lovely room with beautiful hardwood. Great breakfast included. Walking distance to many restaurants and plazas.

Miinukset: Nothing - I liked everything.

Plussat: The staff were diligent in taking care of our needs, perfect location to most of the attractions, quiet as well despite the lively atmosphere of the city. The hotel pool also offered the perfect escape from the Caribbean heat.

Plussat: Beautiful jungle ambiance. Very sweet staff.

Miinukset: Lack of toilet paper. A bit slow to assist in room.

Plussat: We were sent to this hotel as there had been a problem with overbooking on our first two hotels. It was INCREDIBLE!! Very unique and fabulous interior design. A lush pool with an underground Jacuzzi! The room was spacious, clean and comfy. The roof top was lovely. Breakfast was nice (at the time we didn't realise you could order eggs rather than just take from the buffet), wish we could have stayed longer.

Miinukset: There was a small pool on the roof which was closed for refurb, would have been amazing if open.

Plussat: Great location on a good area inside the walled city! Decor was super nice, with ancient walls and lots of trees. The swing chair in the common area super cool. Very good breakfast and friendly staff!

Miinukset: I missed having a coffee machine in the room, apart from that, everything was great!

Plussat: Comfortable, attentive staff, beautiful room, fantastic mattress, great location.

Miinukset: Breakfast is horribly over priced for what it is. More than $12 per person for very average fare presented beautifully. Unfortunately, we humans don’t eat presentation. This is a super ripoff. The room pricing is also so expensive relative to the competition, I really don’t think this hotel is a good value at all. However, if you think you need to feel pampered by the very lovely staff, fine, go for it.

Plussat: Location was close to city central - took a little bit to figure out where it was in proximity to other things. When i was trying to get back not a lot of people knew the hotel name but i later learned that you should memorize the park name right next to the hotel and that will be a good marker to get you back. Rooms and common area in hotel were clean and had a colorful flair to them. Did not eat at the hotel so cam't comment on that.

Miinukset: It would have been great if there was a place to refill your water bottle especially upon arrival at hotel (mine was late at night).

Plussat: Fabulous ambiance in lobby, charming room 214. Friends upgraded to fabulous 218 ! Great location. Friendly staff.

Miinukset: Unfortunately breakfast wasn't included, and we found it too expensive. Instead we went to the great La Brioche each morning.

Plussat: The staff was incredibly warm and attentive, nobody can ask for more in this sense. However, the hotel is definitely not a five-star hotel as announced, maybe four stars.

Miinukset: The tv should be English channels

Plussat: Everything, the hotel and staff were great

Miinukset: It was a bit expensive

Plussat: Location, appearance.

Miinukset: Some rooms are smaller than others. Staff were okay with changing my room though.

Plussat: Great staff and clean rooms. Location is perfect and the price was right.

Miinukset: It's in a great part of town but there is a good amount of noise due to the location. We're usually up early so it wasn't a big deal but not ideal for someone looking to sleep in late!