Uusimmat arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
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5,6
Disappointed
Plussat: Service at the pick up location was courteous and very professional.
Miinukset: The car was not what we expected as it did not match what we had seen on the internet site. It had no power steering which made it difficult to drive especially in Columbia where everyone drives really aggressively and without obeying any basic rules. Car was over priced.
arvostelut:
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2,0
Poor service
Plussat: They stayed open we arrive late (8.58pm when they close at 9pm) due to flight delay.
Miinukset: The car was a wreck with big scratches all over and it was lacking features which are now common on most cars even the cheapest. Tank wasn't full either. We thought about returning it several times but since it still took us from point A to point B, we preferred spending our time discovering the country instead. However, the drop-off was a nightmare. The employee at Santa Marta came up with new (tiny) scratches in the most random places and made us call the Cartagena office to explain it wasn't our fault. They said they will review all pictures of the car to determine whether it was caused by us with no apologies for the inconvenience. This whole thing took close to an hour, making us rush for our plane. We had substantially better service with Localiza for our rental between Bogota and Medellin, even though they are not international players. Avoid Avis.
arvostelut:
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6,8
Drop-off Nightmare
Miinukset: No one at the Cartagena office informed me that there was no office or personnel at the specified drop-off location at the Santa Marta airport.
arvostelut:
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2,0
Plussat: Nothing
Miinukset: I was not charged what I was told I would be charged when booking the car.
arvostelut:
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5,6
Avis Cartagena
Plussat: The rep was very helpful and explained everything we needed to know. Including where the traffic cameras were located.
Miinukset: The vehicle was provided with no wind shield wiper fluid. There is also a restriction on vehicle usage in Colombia biased on you tag number. So there was one day that we were not able to use the rental so in essence we paid for a day that we were not able to us the car. Returning the car was a very slow process almost as long as picking it up. They inspected the car with a fine tooth comb, over kill if you ask me.
arvostelut:
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2,0
Reservation was not available despite confiration
Plussat: N/A
Miinukset: I arrived to collect my rental car but the agency had received different dates than the ones I booked on Kayak. We both looked and confirmed that my booking with Kayak was correct, but the rental company had been given different information and did not have the availability described on Kayak. I had taken a taxi with my bags to collect a car but they had nothing available. I had to drag all my bags around to find another agency which had a vehicle available.
arvostelut:
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5,6
Avis Carthagène
Plussat: Le représentant était très serviable et nous a expliqué tout ce que nous avions besoin de savoir. Y compris l'emplacement des caméras d'info-trafic.
Miinukset: Le véhicule n'était pas équipé de liquide d'essuie-glace pare-vent. Il y a également une restriction sur l'utilisation des véhicules en Colombie biaisée sur votre numéro d'étiquette. Donc il y avait un jour que nous n'avons pas pu utiliser la location donc nous avons payé pour une journée que nous n'avons pas pu nous rendre la voiture. Le retour de la voiture a été un processus très lent presque aussi longtemps que le ramassage. Ils ont inspecté la voiture avec un sabot à dents fines, sur tuer si vous me demandez.
arvostelut:
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2,0
La réservation n'était pas disponible malgré confirmation
Plussat: S/O
Miinukset: Je suis arrivé pour récupérer ma voiture de location mais l'agence avait reçu des dates différentes de celles que j'avais réservées à kayak. Nous avons tous les deux regardé et confirmé que ma réservation avec kayak était correcte, mais la société de location avait reçu des informations différentes et n'avait pas la disponibilité décrite sur kayak. J'avais pris un taxi avec mes bagages pour prendre une voiture, mais ils n'avaient rien à leur disposition. J'ai dû faire glisser tous mes sacs autour pour trouver une autre agence qui avait un véhicule disponible.
arvostelut:
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5,6
Disappointed
Plussat: Service at the pick up location was courteous and very professional.
Miinukset: The car was not what we expected as it did not match what we had seen on the internet site. It had no power steering which made it difficult to drive especially in Columbia where everyone drives really aggressively and without obeying any basic rules. Car was over priced.
arvostelut:
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2,0
Poor service
Plussat: They stayed open we arrive late (8.58pm when they close at 9pm) due to flight delay.
Miinukset: The car was a wreck with big scratches all over and it was lacking features which are now common on most cars even the cheapest. Tank wasn't full either. We thought about returning it several times but since it still took us from point A to point B, we preferred spending our time discovering the country instead. However, the drop-off was a nightmare. The employee at Santa Marta came up with new (tiny) scratches in the most random places and made us call the Cartagena office to explain it wasn't our fault. They said they will review all pictures of the car to determine whether it was caused by us with no apologies for the inconvenience. This whole thing took close to an hour, making us rush for our plane. We had substantially better service with Localiza for our rental between Bogota and Medellin, even though they are not international players. Avoid Avis.
arvostelut:
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2,0
Plussat: Nothing
Miinukset: I was not charged what I was told I would be charged when booking the car.
arvostelut:
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5,6
Avis Cartagena
Plussat: The rep was very helpful and explained everything we needed to know. Including where the traffic cameras were located.
Miinukset: The vehicle was provided with no wind shield wiper fluid. There is also a restriction on vehicle usage in Colombia biased on you tag number. So there was one day that we were not able to use the rental so in essence we paid for a day that we were not able to us the car. Returning the car was a very slow process almost as long as picking it up. They inspected the car with a fine tooth comb, over kill if you ask me.
arvostelut:
-
2,0
Reservation was not available despite confiration
Plussat: N/A
Miinukset: I arrived to collect my rental car but the agency had received different dates than the ones I booked on Kayak. We both looked and confirmed that my booking with Kayak was correct, but the rental company had been given different information and did not have the availability described on Kayak. I had taken a taxi with my bags to collect a car but they had nothing available. I had to drag all my bags around to find another agency which had a vehicle available.
arvostelut:
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5,6
Avis Carthagène
Plussat: Le représentant était très serviable et nous a expliqué tout ce que nous avions besoin de savoir. Y compris l'emplacement des caméras d'info-trafic.
Miinukset: Le véhicule n'était pas équipé de liquide d'essuie-glace pare-vent. Il y a également une restriction sur l'utilisation des véhicules en Colombie biaisée sur votre numéro d'étiquette. Donc il y avait un jour que nous n'avons pas pu utiliser la location donc nous avons payé pour une journée que nous n'avons pas pu nous rendre la voiture. Le retour de la voiture a été un processus très lent presque aussi longtemps que le ramassage. Ils ont inspecté la voiture avec un sabot à dents fines, sur tuer si vous me demandez.
arvostelut:
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2,0
La réservation n'était pas disponible malgré confirmation
Plussat: S/O
Miinukset: Je suis arrivé pour récupérer ma voiture de location mais l'agence avait reçu des dates différentes de celles que j'avais réservées à kayak. Nous avons tous les deux regardé et confirmé que ma réservation avec kayak était correcte, mais la société de location avait reçu des informations différentes et n'avait pas la disponibilité décrite sur kayak. J'avais pris un taxi avec mes bagages pour prendre une voiture, mais ils n'avaient rien à leur disposition. J'ai dû faire glisser tous mes sacs autour pour trouver une autre agence qui avait un véhicule disponible.
arvostelut:
