Charlotte hotellit Second Ward

Plussat: Breakfast was good. Really nice to have light snacks with wine and beverages the night of the concert we were attending. With the number of people taking advantage of the food, there was a wait while the staff prepared food for quests

Plussat: Staff is professional and friendly, and the hotel is close to the Spectrum Center and many restaurants.

Miinukset: Had to wait for a room to become available as other guests had not checked out on time. Breakfast was not as good as our previous stay...something called a 'baggle topper' was a poor substitute for scrambled eggs, and the bread was too big for the toaster.

Plussat: Hotel emloyee was very helpfull and friendly

Plussat: Included a decent breakfast with eggs, etc.

Miinukset: No Netflix available through the TV.

Miinukset: Staff was very friendly and efficient

Plussat: It was very close to the stadium.

Miinukset: Wish there would have been more places to eat close by but Wild Wings was ok. Did love the location but figuring out the parking situation in the garage was a little difficult at first.

Plussat: The desk clerk, could not have been any more helpful. He knew about the area restaurants, locations of other places that we needed to go and one of the most friendly clerks I have ever had the pleasure to meet. He is a great asset to the hotel.

Miinukset: No everything was good.

Plussat: We loved our stay. The staff was friendly and very helpful. We were in town for a concert, that was cancelled but we still enjoyed our stay and we would recommend the Hampton Inn again.

Plussat: Shower

Miinukset: No

Plussat: This hotel was just right and met the requirements for my business trip.

Miinukset: Will highly recommend and stay there again

Plussat: Whirlpool

Plussat: The location

Miinukset: We paid for self parking, once we left and came back there were not any available parking. The staff suggested that we park across the street in the parking garage. The wait time for breakfast was frustrating....etc

Plussat: The room was recently refreshed and the Westin did a great job.

Miinukset: The in-room dining menu is extremely limited

Miinukset: The bathroom needs to be updated. Lighting was not favorable/useful and the shower/tub with shower curtain is incredibly dated.

Plussat: The room was great.

Miinukset: None

Plussat: Friendly helpful staff, nice location

Miinukset: Poor noise dampening between rooms and from hallway. We could hear EVERYTHING our neighbors said or did.

Miinukset: The beds were old, not supportive.

Plussat: Clean and spacious

Miinukset: Nothing

Plussat: Breakfast was Great

Miinukset: The SIZE of My Rm. wasn't to My Expections...It was Said because of Construction...but I overheard another guest claimed They were on The HIGHER floor without any noise

Plussat: Check in was great, and the hotel was better than expected for the price I paid. Very impressed!

Plussat: Great location

Miinukset: Room was in poor repair. Toilet paper holder broken, door latch lock had been broken and cheaply repaired, doors had large gap under that let in light from hallway. Thin doors and walls let us hear conversations from across the hall with both doors closed

Plussat: Nothing

Miinukset: The hotel staff was horrible. The front desk was the worse. If you asked them something it was almost like you were bothering them. The price for parking is outrageous . I visit Charlotte all the time. I wil Never go

Plussat: Guest services, got involved and treated me awesome.

Plussat: I love that this hotel is in the center of everything. Received a complimentary upgrade for a city view on the 20th floor. Room was clean and the bed was comfortable, would definitely return.

Miinukset: Nope

Plussat: Excellent location in the heart of downtown Charlotte. Convenient to shops, restaurants, and attractions all within walking distance.

Miinukset: There was a problem with 3 of 4 elevators on 01/19/20. Room service and staff had challenges serving guests due to elevator malfunction. Was told a staff member was stuck in non-working elevator, and that there are frequent issues with this. Safety first!

Plussat: The bathroom

Miinukset: The television service was inadequate

Plussat: No food..bed was fine but no rug..I didn’t really like all wood floors. Also could hear TV through wall

Miinukset: Add carpeting ..executive lounge was dingy and food was below,par

Plussat: For what I needed it work out perfect

Miinukset: no

Plussat: Location and decor

Miinukset: No

Plussat: A great experience! Will come again for sure.

Miinukset: Not one complaint

Plussat: Good location

Miinukset: The AC would not kick on when set below 68 degrees!

Plussat: It was a great property, great location

Miinukset: There were several areas where there were some damages in the bathroom. And the water would not drain well in the tub.

Plussat: Location and bathroom were very good.

Miinukset: Nothing

Plussat: Location, cleanliness, city views.

Miinukset: Heat did not work in room, blew cold air out no matter what temp you increased to. Mattress was uncomfortable, ended up sleeping in chaise recliner. Front desk screwed up when checking us in and charge my credit card double the amount which pulled away from my extra spending money I set aside for the weekend. Spoke to front desk twice about, was told that "system batch pulled my credit card by mistake and it would be Monday (2 days later) before someone from the financial team would be in to assist me". Worst customer service I've ever experienced, extremely unhelpful. This was our first time ever staying at a Hilton, and it will be the last. I ended up having to call the Holton Honors hotline to speak to someone to help. She was able to get a case created for me and sent to GM, even though she was helpful, I never heard from the GM. I had to call the hotel on Monday and explain my case all over again. Finally got the double charges back in my account on Wednesday this week. Totally unacceptable.

Plussat: Had to move rooms because of disruptive neighbours. The staff member at the front desk, Peter, made the process pleasant and effortless.

Plussat: We were there as part of a wedding party. Service and attentiveness of staff was impeccable. The staff went well beyond the call of duty to accommodate all of the guests in our party. There were a number of situations where extra help was needed and they helped with smiles. I would recommend this hotel to anyone traveling to Charlotte. Rooms were nice, breakfast was good, wonderful bartender and again, the staff were incredible!

Plussat: Breakfast was great Location was great. My overall experience was great will be back again.

Miinukset: N/A

Plussat: Very helpful staff, great food, very clean hotel room, valet parking was great, great location

Miinukset: I can't think of anything.

Plussat: Fluffy beds nice view

Miinukset: My first night I didn't get the room I requested

Plussat: Cleanliness

Miinukset: Figuring out parking and entering hotel from parking garage.

Plussat: I enjoyed the valet parking that was very nice, this property was so clean, had on white slipper socks & pizza delivery arrived walked down to lobby & no dirt on socks at all it was very impressive, the staff was amazing very helpful & friendly...would definitely stay here again

Miinukset: No issues at all everything was great

Plussat: Hot tub

Miinukset: No

Plussat: easy to find, staff was very nice, rooms were clean and well stocked. Breakfast buffet was awesome.

Miinukset: So much noise on the street -which is not the hotel's fault! It just happened to be a rowdy night! Otherwise, we really liked the hotel.

Plussat: The easy, close location to many things (a very short drive to my event at The Fillmore), the quality of the hotel, the staff, and those beds!

Miinukset: Besides paying for parking, it wasn't very clear where to go to check in. Right next to the hotel is the parking exit and then the entrance is shared with another hotel. But, once we figured that out, it was smooth sailing!

Plussat: Location

Miinukset: No rooms with full kitchen, no in room washer dryer

Plussat: Beds were very comfortable and rooms very clean. Towels were soft and plush. Staff were professional and helpful. Compared to other hotels in the same area, this was priced competitively.

Miinukset: Parking was expensive ($28/night or $6.35/12 hrs on an open city surface lot). No exhaust fan in bathroom (I am particular about that) and bathroom had wallpaper— opportunity for excessive germ growth.

Plussat: Good service

Miinukset: Breakfast not included

Plussat: The rooms are beautifully designed, the staff was excellent, and the location is very convenient to the financial center of Charlotte.

Plussat: Location was great. About a 5 minute walk to Epic center and spectrum center

Miinukset: I paid extra $10 on booking.com for free continental breakfast for 4 people. Marriott said they do not have that but would give us vouchers (2 $20 vouchers to use for breakfast). Then after we checked out sent an updated invoice and charged us for the $20 breakfast vouchers. It was also very noisy here and could have been cleaner.

Plussat: Very nice staff. I really enjoyed my stay. Lo

Miinukset: Na

Plussat: very clean and friendly, but was unaware of the extreme difficulty in getting to the hotel due to festivities

Miinukset: the location during this particular situation, was unable to get to it via car and park in close by parking deck, also could not get through to staff on the phone to ask for directions. drove around for over 30 minutes trying to find it.

Plussat: Parking was easy, room was quiet, good location in uptown CLT

Miinukset: Nothing

Plussat: In town for football game. Great location. Room and service excellent.

Plussat: The parking was included, great. The hotel is within walking distance to nice restaurants and the event centers .

Plussat: Location and staff were WONDERFUL! Hannah deserves a raise. She is the epitome of ‘hospitality’!

Miinukset: My booking said ‘breakfast included’ so I assumed there was a restaurant. There was not. There was a Starbucks with a tiny kitchen. *That’s not a restaurant. There was a line, 10 deep, when I got there at 7am. There was also a bar. *That’s not a restaurant, either — it wasn’t open for breakfast... When we finally got food, it was good. But, they were understaffed and unprepared for the onslaught of early morning people that needed food that morning.

Plussat: The location and non expensive parking were great compared to other hotels in uptown. The room was nice and bed slept amazingly.

Miinukset: N/A

Plussat: Location and price were great!!

Miinukset: Wish it had a complementary breakfast and parking

Plussat: The location of this hotel can't be beat! Very walkable area. Parking was easy and a reasonable price compared to other hotels in the area.

Miinukset: Although the room was spacious it could use some needed updates.

Plussat: Location