Charlotte hotellit Second Ward

Plussat: The location

Miinukset: Enforced vale parking

Plussat: Location

Miinukset: Limited parking

Plussat: Everything

Miinukset: I would like to check in before 4. Mabe 2 or 3.

Miinukset: The hotels lack of communication with me. I requested early check-in by email. I never received a response. I had called the property on 2 occasions. On the day of my arrival I arrived early as my trip was necessary at the scheduled time. I was told it was not possible but that I would be texted in the Hilton Honors app when a room was available. The text never came. The night before I completed my stay I became I'll and asked that checkout be delayed a few hours. This property's normal time is 11:00 a.m. I was given an extension of 30 minutes. When I checked out and asked for a receipt I was told it would be emailed to me. I called the front desk to have the valet bring my car, I was told the valet service was too busy to respond to my call and to bring the paper ticket down myself and then the service would retrieve my car.

Plussat: Size of rooms, excellent breakfast, drink coupons for stay, outstanding location! Staff was amazing!

Miinukset: N/A

Plussat: Disappointed in the breakfast. Omelette was dry and veggies were not fully cooked. Coffee was the best part of breakfast. As often as we have stayed at the Embassy, this was the worst breakfast.... I’m sorry. However, the smiles and staff service was great.

Miinukset: The breakfast.

Plussat: Breakfast was delicious, great selection of food, delicious

Plussat: As a returning embassy suites guest, I always love the complimentary breakfast, the rooms and locations in general are usually on point as well, and this property did not disappoint! Really nice, great staff. Will be returning in the near future for sure.

Miinukset: N/A

Miinukset: There is only valet parking that is expensive

Plussat: Good location. Rooms well equipped. Modern atmosphere.

Miinukset: No bottle of water in my room

Plussat: It was beautiful and very clean. Able to walk anywhere in the city. The breakfast was amazing! Probably the best hotel breakfast I have ever had!!

Miinukset: I didn’t like having to pay $28 for parking

Plussat: Spacious room, breakfast buffet

Miinukset: Pillows are not firm, parking is across the street unless you pay for Valet

Plussat: We were there as part of a wedding party. Service and attentiveness of staff was impeccable. The staff went well beyond the call of duty to accommodate all of the guests in our party. There were a number of situations where extra help was needed and they helped with smiles. I would recommend this hotel to anyone traveling to Charlotte. Rooms were nice, breakfast was good, wonderful bartender and again, the staff were incredible!

Plussat: No free breakfast didn’t know the hotel was charging an additional 50$ for my room at check in valet drive the heck out of my car

Miinukset: 50$ hold on room at check was weird

Plussat: Hot tub

Miinukset: No

Miinukset: Breakfast too expensive

Plussat: Perfect location with a 5 minute walk to the office and everything you need. Thanks

Miinukset: Limited equipment in the fitness center, no dumbbells etc. Could add a couple of other things to make it easier for guests who don't like to miss workouts.

Plussat: The hotel was very clean and beds were comfortable. Close to concert venue. Overall, a great experience.

Plussat: The close proximity to everything in charlotte

Plussat: Like that the pool is open 24 hours

Miinukset: I didn’t like that fact we were not told the restaurant would be close on Monday for holiday we were seating waiting to be served after some mins then told we won’t be able to eat lunch but it was open for breakfast.. i don’t the fact you have to pay for parking per stay

Plussat: It was perfect

Plussat: I LOVE the hotel location was downtown. Many eateries and various shops in the area. We were able to walk from the Bank of America Stadium. I will highly recommend this hotel to friends and family.

Miinukset: I LOVED everything. I have nothing bad to type.

Plussat: Big clean and great view

Miinukset: Nothing was close to it and the pool was freezing and small!!

Plussat: Every thing was excellent

Plussat: Everything was amazing!

Plussat: Very professional and well kept rooms

Plussat: Great Staff Very helpful accommodating and welcoming. I also liked no carpet in the room. It felt cleaner.

Plussat: No food..bed was fine but no rug..I didn’t really like all wood floors. Also could hear TV through wall

Miinukset: Add carpeting ..executive lounge was dingy and food was below,par

Plussat: Parking was hassle free and was greeted by an attendant that answered my questions far as parking ... the front desk employees were very courteous, promp , and professional... our room was very clean and room service was fast and delicious ! The server was very pleasant and professional ! Thank you for a great stay !

Miinukset: Wish the floors had some type of vending or snacks available in room. Other than that the hotel experience was awesome

Plussat: Wonderful evening meal, fish and chips and burger. Fantastic breakfast bar.

Plussat: It was fabulous!

Plussat: Firm pillows and quiet floors. Cool shower with plenty of hot water

Miinukset: Dust on end tables.

Plussat: Did not have the eggs. I thought $20 for a breakfast buffet was a bit much when I can only eat a small amount of food for breakfast.

Miinukset: You could have had keurig machines in every room like they have at Holiday Inn Express. Or at least free coffee canisters in the lobby 24 hrs a day like other hotels and a vending machine for sodas and snacks. The front desk only had a limited amount of snacks when I came home after my concert.

Miinukset: There were several areas where there were some damages in the bathroom. And the water would not drain well in the tub.

Plussat: The room and shower design was amazing!

Miinukset: Parking. Usually Hilton locations do not charge extra for parking but I do understand the reason why especially being located downtown.

Plussat: It a great hotel meet our expectations. Also it was great have the access to the YMCA gym.

Plussat: The hotel was lovely and very clean. Staff was efficient and friendly, particularly the bartender. Thanks!! I would recommend this hotel for a stay in Charlotte!

Miinukset: We arrived Friday afternoon for a football game & chose this hotel because it was within distance of the stadium. There was also a large event downtown that same weekend and the streets were PACKED. We couldn't get into the hotel parking deck because of the traffic pattern, so we had to drive around to find a place to park near the stadium, ($20) then move the car after the game and park at the hotel ($20). There's got to be a better was to handle that or give advance notice that we'd have to drive around for 30 minutes to find a parking spot. The fold out bed mattress was heavily stained so we called management to have it exchanged. They did so we appreciate that.

Plussat: Everything

Miinukset: All good

Plussat: The staff person at check in and check out were very pleasant and very knowledgeable! They both mentioned things that were unasked and relevant! The room was very modern and really nice!

Miinukset: The hair conditioner bottle was basically empty....unexpected in such an awesome hotel.

Miinukset: Charge me for parking twice

Plussat: Location was in a great spot the bed was very comfy

Miinukset: I think the breakfast was a little pricey

Plussat: Room was clean and comfortable

Miinukset: A man I didn't know used a keycard to open the door to my room. Luckily I used the inside door lock to secure my room. It didn't allow him to come in. I don't know how he could have used keycard to open my hotel room.

Plussat: Comfortable bed helpful staff

Plussat: Great location and excellent front desk staff.

Miinukset: Housekeeping only came to the room once during our 4 day stay. Had to ask for linens our first day and never got coffee cups after asking. Our trash was never emptied. Linens did not stay on the bed and kept slipping off in the middle of the night.

Miinukset: Awsome stay

Plussat: We really appreciate the staff for their generosity to make sure me and my wife Enjoyed our anniversary

Miinukset: No complaints

Plussat: Location and price were great!!

Miinukset: Wish it had a complementary breakfast and parking

Plussat: Location

Plussat: Everything the staff, the food the entertainment was wonderful the motel it's beautiful great experience

Miinukset: Everything was wonderful

Plussat: Amenities

Miinukset: The A/C made a loud, flapping noise upon arrival. Maintenance was called. I was under the weather & taking a nap until it started again, but now non-stop. Maintenance was called again. My nap was interrupted so I did not get to enjoy my evening plans.

Plussat: It was comfortable

Miinukset: Carpet

Plussat: Decor was lovely, free water

Miinukset: Indoor pool was not open - we picked it because of this (38 weeks pregnant). We had to move rooms because of mildew. Had to ask for our room to be cleaned

Miinukset: The staff did not check us in for both of our reservations so we had security knocking on our door at 9pm at night saying we didn't belong there and was supposed to check out earlier that day. Let's just say it was frustrating.

Plussat: It was beautiful.

Miinukset: It was complicated getting from the parking garage to the front desk. A big maze very confusing I was glad I only had one bag.

Plussat: Clean room, friendly staff.

Miinukset: None

Plussat: Modern decor. Excellent staff.

Miinukset: Cost of candy bar or pack of crackers was $4. Crazy!

Plussat: Very modern, funky design. 3 restaurants, with exceptional quality. I didn't need to leave the property.

Plussat: Super sweet young lady checked us in. She acknowledged my birthday, gave me a gift on behalf of the hotel, and search to find my preferred room choice. Overall good experience.

Plussat: The food and services

Plussat: Location, room and cleanliness.

Miinukset: When we returned to the hotel Saturday night my husband went to the city lights rooftop to get one last drink and the bartender was very rude to my husband. He was a Caucasian man with a tattoo on his forearm.