Charlotte hotellit West Charlotte

Plussat: Great Customer Service! I left something back and they was so gracious to call and let me know i left something

Plussat: nice clean modern facilities. breakfast enjoyed by the family. Didn't have to stop before getting on the road for breakfast. thank you for a great stay. looking forward to future stays. I normally stay at a different hotel chain. earlier in the year I had the pleasure of staying at the Savannah location for business and was impressed. therefore, I decided to book your location. I'm won over. thank you for my experiences at your facilities!

Miinukset: perhaps have an area where business can host at your location for conventions.(conference rooms, main ball room)

Plussat: This hotel was very clean and looked and smelled like it just opened recently. The staff were exceptionally friendly and responsive to requests made. The breakfast was great with good variety and even had To Go bags.

Plussat: Room was very big and v good toiletries

Miinukset: The wifi didn’t work and there’s is nothing around the property walking distance

Plussat: Modern style hotel. Beds were comfortable.

Miinukset: We came at 12 am. My children and were exhausted. There were crumbs in the bed. A nasty moldy washcloth was hanging over the shower rod. The bath tub was slippery and very dangerous to stand in. The bottle of body soap on the shower was completely emp

Plussat: Everything Swimming pool clean excellent

Miinukset: Nothing i can can think of

Plussat: Proximity to airport and the hotel appears very modern and clean. The lovely older woman at breakfast who usually doesn't work weekends (according to her) was the saving grace for this hotel. She was a total peach and lovely to visit with.

Miinukset: The hotel looked gorgeous online and at first glance. But, we got to our room and the carpet was sticky as well as the surfaces had sticky rings on them and had clearly not been wiped down. If it would have been just our room I would have said it was a coincidence but we booked more than one and they were all that way. Both rooms had hair in the shower and on the floor. The shampoo and conditioner dispensers were so low it wouldn't dispense any product (good thing we brought our own). If the linens hadn't smelled like bleach we likely would have marched down to the front desk but were too tired to complain. The lovely older woman at breakfast who usually doesn't work weekends (according to her) was the saving grace for this hotel. She was a total peach and lovely to visit with. Other than that, I wouldn't stay here again based on cleanliness alone. They need to clean the carpets and make sure their cleaning staff is doing a better job. Super gross.

Plussat: The bed was comfy

Miinukset: Bed was comfy, staff was polite and friendly, and the room was clean. To top it off the shuttle driver picking us up was on time and friendly. Great place to stay by the airport.

Plussat: I loved that the hotel was new and very nicely decorated and so modern.

Miinukset: The only thing that I didn't like was the breakfast choices. There was only pork that was served.

Plussat: the location is perfect. staff very friendly and helpful rooms were clean. bed was comfortable. and breakfast was delicious. I look forward to another stay!

Miinukset: N/A

Plussat: breakfast and nice hotel

Miinukset: our bathtub didn’t drain

Miinukset: I got charged for the stay twice! The people at the front desk need to be more professional.

Plussat: I liked the breakfast, the comfortable beds, and the price.

Miinukset: The pool is super small and extremely disappointing.

Plussat: The modern feel, the fridge in the room, how close it is to CLT Airport. The staff was awesome! They were 100% friendly and professional.

Miinukset: Some of the hand towels had hair from previous guests. That put us off.

Plussat: This was my first stsy at Hilton brand hotel, I had a horrible week and i was just staying there 24 hours made it all feel better. these people were amazing breakfast was great the location was good I wish I could have stayed there longer because the beds were amazing and the room was clean and so completely set up like an apartment that you wouldn't have to go anywhere..thanks for the amazing 24hrs I liked the staff, the breakfast , the room, the beds everything was clean soft. if you needed anything they were there to help ,they would even text you to see if you needed anything!! they were more than willing to help.. like i said they made a HORRIBLE week more palatable!!!

Miinukset: Couldn't say this was a problem with the Staffing more so of communication I had asked for a 1 p.m. check out and I guess they didn't tell the cleaning crew at 12:05 I had someone in my room telling me to check out. Again the day of my checking someone knocked at the door I did not hear it and next thing I see a person inside the room but she apologized but I still got a scared out of it. must have been my fault for not listening properly to the door. other than that everything was amazing. like I said can't blame them for this this must have been an error in my part for not putting the sign on the door.

Plussat: Clean, somewhat new, breakfast included.

Miinukset: There is quite a bit of noise from the airport and surrounding businesses. Check in personell was great. Personell checking us out was texting for almost a minute before they greeted us.

Plussat: They call it sandwitch, but it is a burger. Very nice. She warmed it for me w/ the microwave oven. Thanks.

Plussat: Great bed

Miinukset: Tv remote didnt work.

Plussat: I love the room and how nice and clean it was. I also love the couch. Everytime I sat at the couch, i took a nap.

Miinukset: N/a

Plussat: I liked the laundry being inside the fitness center and the fitness center being available 24 hours.

Miinukset: Pre-packaged eggs are a little lacking. There was not any fruit selection.

Miinukset: Very small bed for 2 people - claimed to be a queen Desk arrangement does not work - can't leave computer setup and connected for ease of use No water pressure in the bathroom - hopeless trying to take a shower

Plussat: Close to the sirport

Plussat: Comfy rooms, very secure

Miinukset: No shuttle to/from airport

Plussat: Friendly and helpful staff.

Miinukset: Hall carpets need upgraded. Grounds could be better kept.

Plussat: Guest rooms were spacious and clean. Bed was comfortable. Great selection of items for breakfast. Staff was very friendly. Facility was very clean and inviting. Would definitely be going back to this location.

Miinukset: There were some cosmetic issues: vinyl flooring was loose, older carpet in corridors.

Plussat: Very nice room layout.

Plussat: Both Lady’s at reception desk and bar were very friendly and helpful. Rooms were nice and big. WiFi was good

Miinukset: The breakfast was good but was unable to get an omelet because there was no one working the omelette station. Also checked out at 815am had to wait at front desk for a bit no one was there either. It was ran quite a bit different then when we checked in

Plussat: Outdoor fireplace/sitting area

Miinukset: Our sink was stopped up maintenance never came as they stated they would. Our remote never worked, housekeeping changed it but, it still didn’t work. Our room seemed clean until we found a nasty pile of dirty towels etc under the sink, I’m 100% sure it’s still there which proves the uncleanliness of housekeeping staff. I got up one morning to head to the convention center and boy did I faint when I had to cross over drink, puke etc to get on the elevator! Why have an apartment style hotel without one working window? I stayed in room 209, wishing I’d stayed at my normal fav!! This was my first and last stay!

Plussat: The layout of the room. Very clean. Great amenities.

Miinukset: Parking was a little tight. More lighting. Late checkout was not available.

Plussat: Location ,outside area, bar, room

Miinukset: Slow elevator

Plussat: Cleanliness and comfortable and location and cookies in lobby

Miinukset: The turkey sausage in the morning ima pork girl

Plussat: Convenient to everything

Miinukset: Property seems to be going down, we’ve stayed plenty of times and unless the downstairs rooms aren’t as nice and the upper floors they just don’t seem as nice as before.

Plussat: the room

Miinukset: yes the staff was not very friendly

Plussat: The staff was amazing. They made us feel welcome. The hotel is close to everything Charlotte. Breakfast is included and it was delicious.

Miinukset: No complaints

Plussat: Everything was great. The cooling system I was not please with gave a chemical smell, and it was hard to control the temp. The elevator was hard to used since it was being used by everyone in the building including the staff. Will like yo stay again if allow to stay in a different room for free

Plussat: The staff was helpful and friendly and the room was spacious and comfortable

Miinukset: I would of course have liked more choices at breakfast like bacon (not Canadian bacon and grits)

Plussat: Nice

Miinukset: Nice

Plussat: Clean and modern

Miinukset: The showers were not working properly...Luke warm showers...probably should have offered discount....everyone complaining

Plussat: The room was clean.

Miinukset: Aside from the location being next to the airport and directly underneath landing flights, the hotel was renovating rooms directly above my room for the entire stay. Construction would begin at 7am sharp with hammering of the floor and end around 4pm.

Plussat: This hotel was close to the downtown area.

Miinukset: The breakfast wasn’t that good.

Plussat: It was great location for us

Plussat: Only used this hotel because of an error on the part of Delta airlines which meant we unexpectedly had an overnight stay in Atlanta. This hotel is cheap, close to the airport, had available rooms at short notice and has an airport shuttle which are the only reasons we stayed here

Plussat: Spacious room

Miinukset: This site need not to lie about what they have to get business my room was supposed to come with a kitchen but it didn't I had to spend money I really didn't have because of it

Plussat: Close to the airport. Hotel staff were friendly. Great breakfast with good variety.

Plussat: Clean comfortable room. Friendly staff who were helpful with questions

Miinukset: Nothing

Plussat: Very soft sheets! Staff was also very friendly :)

Miinukset: There were some stains on the bedsheets

Plussat: Convenience of location

Miinukset: Remodeling and left a lot of mess on floor in hallway.

Plussat: IT was clean, the rooms are excellent and the staff very hospitable. The whole check in - checkout system was smooth. The front desk manager,and her staff could not have been more helpful.

Miinukset: Understanding thatn this us primarily a Mon -.Fri business place the fact that the,dining rooms did not operate the same hours at the weekend as during the week was disappointing. I would recommend this hotel anyway

Plussat: Holliday Inn is conveniently located by the airport. Has a nice restaurant & bar.

Plussat: Very clean

Plussat: Everything

Miinukset: When calling using the airport’s telephone I was told the shuttle bus will arrive in 5 min for a couple of times but it didn’t. When calling thru their registered phone number someone else answered denying any previous call.

Plussat: The room was beautifully appointed with all practical amenities. It was a spacious and modern room for an airport hotel. The breakfast was extremely good value and quite tasty with plenty of options.

Miinukset: There wasn’t anywhere to walk to and nearest mall was 20 minutes away.

Plussat: Location is really near to the airport

Miinukset: I had a late check in, Firstly the front desk lady gave me a key that was not working, so I had to walk all the way back to the front desk to fix this problem (it is a long hallway), and finally they fixed the key problem, but when I open the door, there was someone else inside already, so they gave me a room that was already some one in it. In the room, the switch of hair dryer was broken into half, I was afraid to get chock. I booked this hotel with breakfast included, but the front desk lady insist that the breakfast was not included in my confirmation number, so they wanted to charge me, and I would have to talk to booking.com to get refund, but I clearly told her that that was their problem with booking.com. they should not charge for this, I will have to check my credit card company if they charged me for breakfast.

Plussat: Rooms immaculate, beds very comfortable.

Miinukset: Airport shuttle driver was surly--never spoke a word (of welcome or anything else) even though tipped for handling luggage. Rooms with two beds have no easy chair and no reading lamp. (The only seating is one desk chair.) Away from the desk, lighting is dim--and no place to sit, anyway... No light in the foyer.

Plussat: All was decently good.

Miinukset: Property is due for renovation:) Breakfast was pricy and not as good as other hotels. Small bottle of water cost me $2.00

Plussat: Excellent will definitely stay again

Miinukset: Nothing

Plussat: The room was clean, it was close to the airport which is what we wanted. The area surrounding the hotel was nothing but industrial sludge, but we really just needed to get to the airport early.

Miinukset: The breakfast was the worst part of the entire stay. The gentleman staffing the breakfast was very nice and attentive. However, the food was nearly inedible. We were heading to the airport so we couldn't order off the menu. We 'ate' the buffet. The egg-like-product was a gelatinous disaster.

Plussat: Very close to airport and easy car ride to downtown.

Plussat: The staff was amazing.