Charlotte hotellit First Ward

Plussat: Everything was great: helpful staff, the room, live jazz, workout facility. Wonderful place to celebrate a birthday!

Miinukset: Can't think of anything

Plussat: Nothing disgusted

Miinukset: The staff

Plussat: Cleanliness, convenience, amenities, friendly & attentive staff!

Miinukset: Bathroom was a little stuffy compared to the rest of the room.

Plussat: Clean and comfortable as expected. Nice size tub and shower.

Miinukset: The toilet paper seemed really thin and cheap, maybe the last people in our room took the good stuff home and replaced it?

Plussat: Good. The omelets could have been better. The tea was excellent.

Miinukset: The employees could be more friendly and smile more.

Miinukset: Parking too expensive

Plussat: Great Location for ACC tournament

Miinukset: Very loud at night on the streets until 4-5am before we could go to sleep

Plussat: Check in and out was easy.

Miinukset: I have stayed in a few other Ritz-Carlton hotels, and I have come to expect a certain class and luxury experience. However, the Charlotte Ritz-Carlton hotel was sub-par at best. Room service food below the Ritz Carlton standard.

Plussat: The staff and room were amazing. Great location to the Spectrum Center.

Miinukset: The noise from outside was almost unbearable. It was like trying to sleep in a college dorm room with a party going on.

Plussat: Almost everything

Miinukset: That I was charged for incoming phone calls so it took my bill from

Plussat: The rooftop pool and location

Miinukset: A big part of why we stayed there was the free omelet bar with breakfast. Breakfast was served until 10, however when we arrived at 9:20 we were told there would be no more omelette orders taken because of the amount left to do. Very disappointing.

Plussat: Very convenient location

Miinukset: Computer system was down when I checked out

Plussat: Location is great as you are walking distance to many things - restaurants, arenas, downtown, Whole Foods (10 mins) bus stops

Miinukset: There was construction first day .... because it was secluded to specific area it wasn’t too bad ... staff did great job keep it contained to a level

Plussat: Very nice, clean place! Full fridge also. Stayed on the 11th floor. It's also directly beside Spectrum...

Miinukset: Bar was entirely too expensive... 12.99 for a small glass of champagne in a plastic cup is too much!

Plussat: The room

Miinukset: Renovations had everything had evrything screwed up we were not notified of these problems in advance

Plussat: The only thing I liked was the kitchen.

Miinukset: The make shift bar and breakfast area. While I understand there were renovations ongoing, I do believe the Hyatt could have accommodated the guest better than what was on hand.

Plussat: The location was great

Miinukset: should have been notified of construction of the property prior to booking. The bar and breakfast setup for the price u paid was poor to say the least. Had to enjoy another hotels amenities which is just unfortunate

Plussat: The location was the best thing about the place and the beds were comfortable and clean.

Miinukset: They were remodeling - locked out of our room three times then finally had to change the key thing, ran out of food at breakfast each day, never stayed anywhere that didn’t have shampoo, conditioner, etc. in the rooms. Some of the staff were very friendly, ut others were downright rude.

Plussat: It was very close to the event I was attending and the downtown area.

Miinukset: The price was expensive for the stay and did like that you had to pay $28 for parking.

Plussat: Waking distance to arena.

Plussat: Location is excellent for downtown (here uptown). If uptown Charlotte is where you plan to stay. And it is next door to the basketball stadium and walking distance to the nascar hall of fame. Also rooms are spacious and air conditioning efficient and quiet.

Miinukset: The major item were the renovation works. Which should have been mentioned in the reservation since they were a nuisance. There is a temporary breakfast room, and breakfasts itself is truly terrible, with lots of stuff missing. On Sunday at 9:30 there was hardly anything left. The swimming pool is a joke, basically a bathtub. Valet parking ok but expensive. Did I mention that in the evening the main entrance is locked and the room card does not open it ? Every time I had to call the night porter. Very large room, cleanliness ok but far from perfect. Good coin laundry but not laundry service and when I tried the first time, no coins available at reception. Personnel good though. Never again, my colleagues stayed round the corner for a very similar price with much better service. And I feel that booking should have advised of the renovation work.

Plussat: We were there for a concert at the Spectrum Centre which was next door to the hotel - the location was fantastic. The room was really great and the breakfast options amazing! The staff were all really friendly and I would not hesitate to return to this hotel, or recommend it to anyone.

Miinukset: Nothing..

Plussat: The location is great for touring the city on foot.

Miinukset: Epicenter played music long into the night, room was dorm-like and small, no dressers and minimal storage space, lighting didn't work, view was poor, and I was charged over $675 extra in unexpected incidental fees I'm still waiting to be returne

Plussat: Nothing

Miinukset: Everything

Plussat: The whole experience was great

Miinukset: It was hard to find the correct parking signage for the parking garage was very confusing and hard to see.

Plussat: The decor the amenities as well as the customer service.

Miinukset: Very busy, noisy in the downtown area, would have probably selected a different hotel had I known.

Plussat: Free bottle water inside room.

Miinukset: Catching two elevators.

Plussat: Close to the event

Miinukset: Used two elevators to get to room

Plussat: Location

Miinukset: Bar was closed. No wash rags in room. Not enough towels.

Plussat: The staff were super friendly, and the location is fantastic!

Plussat: Friendly staff and the room was perfect!

Miinukset: parking was costly.

Plussat: The property was near food and entertainment

Miinukset: The next time I check into a hotel and they supply me with earplugs I’m going to rethink my stay. This was the loudest, noisiest hotel I’ve ever booked. There was loud music playing into the wee hours of the morning and you could hear revving engines from the street below. Never again.

Plussat: The location of this hotel was great. The staff was friendly and helpful.

Miinukset: Noise was a factor, but that was known going into it. Our toilet was not working when we arrived to our room, however, it was handled promptly.

Plussat: I loved the location the layout & overall treatment i got from staff. The rooms are amazing and i got the most beautiful view.