Charlotte hotellit lähellä Charlotte Convention Center

Plussat: My wife and I liked the character of the room. The bathroom was nice and the feel of the room was cool.

Miinukset: The bed was hard and very uncomfortable. We were going to stay longer but it shorten our stay. They had limited food choices for vegans. The valet ended up being $38 instead of the price of $28 which I was told by the valet guy when I asked before choosing to valet. The elevator was a lil scary because it seemed not to work. When you get on it makes a noise and shakes and it seems like it's stuck because it takes a long time to get to the floor and open. There are only 2 floors in the hotel

Plussat: The evening presentation of the wine and cheese convinced me the breakfast offering would be similar, not special. We found another restaurant to eat

Miinukset: The internet says self parking is available. Not so. When we arrived there was no spaces in front the hotel to park and unload. After several trips around the hotel we found a parking facility beneath the hotel with a closed garage door. Luckily the door opened due to a member of the valet team retrieving a car. We took the opportunity to self-park in the garage. There was no signs indicating what spaces to use. We found a spot only to learn at check in it was the wrong spot. The valet staff moved the car. Turns out the parking wasn't free, there was a charge of $38. After we got our bags to the check in desk and checked it we proceeded to the room by ourselves. In the room the television had a unusual control system that dissuaded us from watching tv. Fine, I watch too much tv anyway. The room lights were controlled by an unusual light switch that dimmed certain lights, and controlled other lights throughout the room. Never quite figured that out in 12 hours. Even the toilet had an unusual flushing system. Since there were only two choices it was simple to figure that out. The point is since we identified ourselves as first time customers it would have been nice to have some assistance with how he room functioned and maybe some ice when we arrived. In the morning, since we had self parked the car we had no receipt to get the car from the valet. Again, since at check in we told the "parking story" above you'd think they would have sent the receipt to the room or called to tell us it was available to be picked up at the front desk. At check out we asked to have our charges emailed to us. I had to call a second time a week later to obtain it. I have other thoughts, but I'm out of space

Plussat: Location, Service.

Miinukset: Nothing

Plussat: The hotel itself was charming

Miinukset: Room service was. at best very poor

Plussat: The interior design was amazing. I loved the concept of repurposing a historic department store into a hotel.

Plussat: Lovely staff and a great location.

Plussat: Hotel emloyee was very helpfull and friendly

Plussat: Included a decent breakfast with eggs, etc.

Miinukset: No Netflix available through the TV.

Plussat: Hotel was really nice, clean and quiet.

Miinukset: It was a little expensive and I had to pay extra for parking when using their parking deck.

Plussat: Everything... Excellent Location

Miinukset: Nothing

Plussat: Fantastic room and the staff were incredibly helpful and welcoming.

Plussat: The comfort of the bed, cleanliness and friendliness and professional of staff

Miinukset: My shower faucet broke but I stopped at the front desk informed them and maintenance came up immediately

Plussat: The desk clerk, could not have been any more helpful. He knew about the area restaurants, locations of other places that we needed to go and one of the most friendly clerks I have ever had the pleasure to meet. He is a great asset to the hotel.

Miinukset: No everything was good.

Plussat: Shower

Miinukset: No

Plussat: This hotel was just right and met the requirements for my business trip.

Miinukset: Will highly recommend and stay there again

Plussat: Whirlpool

Plussat: The location

Miinukset: We paid for self parking, once we left and came back there were not any available parking. The staff suggested that we park across the street in the parking garage. The wait time for breakfast was frustrating....etc

Plussat: I enjoyed happy hour, the armereta sour was amazing.

Miinukset: The valet morning staff was very rude, didn't explain anything to me. Took my keys asked me my name and left with the car. I didn't even get to get my bags out of the car. Guest attendant had to tell him to bring my car back so i could unpack the trunk. Rude the entire weekend. Checked into the room to find blood on the bed. Housekeeping manager Frances came to check and she said yes that's blood and these mirrors didn't get cleaned. She sent the lady back up to clean the room. The lady was upset and started arguing with us. Very unprofessional, ive been treated better at hotels.

Plussat: breakfast was good took a little long to refill items. love the entire hotel was very clean an worth my buck. would definitely come back again and recommend to friends AND BRING MY CHILDREN and location was great!

Miinukset: the happy hour was only two drinks when I stayed at embassy in Columbia it was unlimited drinks other than that no complaints.

Plussat: The location

Miinukset: Enforced vale parking

Plussat: Size of rooms, excellent breakfast, drink coupons for stay, outstanding location! Staff was amazing!

Miinukset: N/A

Plussat: The rooms were spacious, clean, and extremely comfortable. Also, the location couldn't have been more perfect. The complimentary drinks and snacks at happy hour was a nice surprise and we thoroughly enjoyed our stay. Buffet breakfast was delicious!!

Miinukset: Not a thing. Everything was great!

Plussat: Absolutely wonderful check in process and valet staff. Everyone was extremely helpful and pleasant. The location and view amazing. As for the breakfast - they had everything you could think of. We will definitely be back.

Miinukset: Valet parking fee was the only negative.

Plussat: Everything.....staff, facility, room and breakfast it is the place to stay when visiting Charlotte.

Miinukset: Not a thing!

Plussat: its a beautiful hotel and locations was great

Miinukset: the room was not cleaned very well. there was someones cookies in the ice bucket,trash bucket still had trash in them,the bath tub wall had dirt and grim in between the tiles

Plussat: I loved the atmosphere and the accommodations. The room was very nice.

Miinukset: The backup waiting for valet sometimes.

Plussat: good location

Plussat: The room had plenty of sleeping space for 5 of us. I liked that the bedroom was seperate. The breakfast had a Lot of items to choose from. I really liked the happy hour that is included in your stay.

Miinukset: The room was not ready at the guareented check in time at 3 pm. We got to the hotel at 10:15 am hoping there was a possibility we could get the room early after driving 10 hours. We kept getting turned away, our room was not ready until 4 pm.

Plussat: an outstanding weekend get away for us, everything was great

Miinukset: Need more towel bars to hang used towels on

Plussat: The wedding I attended was very organized. The food was great. The ambience was very inviting. It was a beautiful event. When I explained to the receptionist the issue I had with my room, she was very empathetic and I appreciated her reaction.

Miinukset: The bathroom toilet in my hotel room was borderline stopped up. I was not aware of it until early morning (4am) and I was not going to call someone to come to the room that time of the morning. Also once I had check out, the valet parking attendant acted as though he could not find the key for my car. I had to go to the box and find it myself. I realized the attendant who valet parked my car initially did not give me a ticket to reclaim my car. Maybe that overall experience would have been differently if I had booked through the wedding party, however that should not make a difference.

Plussat: Breakfast was very good. More food thAn I needed.

Miinukset: Maid service cleaned room late in the day during the two night stay.

Miinukset: The bathroom needs to be updated. Lighting was not favorable/useful and the shower/tub with shower curtain is incredibly dated.

Plussat: Didn’t have breakfast Location was convenient Rooms were very clean

Miinukset: Everything was great Excellent service Nothing that want up to par

Plussat: Friendly helpful staff, nice location

Miinukset: Poor noise dampening between rooms and from hallway. We could hear EVERYTHING our neighbors said or did.

Plussat: I did not have breakfast at the hotel. I loved that the hotel was located close to good restaurants and the bar/lounge area was really nice.

Miinukset: I was there for a three day event and there were several other events going on at the same time. The event rooms were difficult to navigate even with the signage. Also the valet parking staff was overwhelmed by the volume of cars and needed to better direct traffic around the entry.

Plussat: Check in was great, and the hotel was better than expected for the price I paid. Very impressed!

Plussat: !

Miinukset: Nothing

Plussat: Great location

Miinukset: Room was in poor repair. Toilet paper holder broken, door latch lock had been broken and cheaply repaired, doors had large gap under that let in light from hallway. Thin doors and walls let us hear conversations from across the hall with both doors closed

Plussat: Nothing

Miinukset: The hotel staff was horrible. The front desk was the worse. If you asked them something it was almost like you were bothering them. The price for parking is outrageous . I visit Charlotte all the time. I wil Never go

Plussat: Guest services, got involved and treated me awesome.

Plussat: The rooms was spacious

Miinukset: Having a issue getting security deposit back

Plussat: We were there as part of a wedding party. Service and attentiveness of staff was impeccable. The staff went well beyond the call of duty to accommodate all of the guests in our party. There were a number of situations where extra help was needed and they helped with smiles. I would recommend this hotel to anyone traveling to Charlotte. Rooms were nice, breakfast was good, wonderful bartender and again, the staff were incredible!

Plussat: Location

Miinukset: Downtown

Plussat: Cleanliness

Miinukset: Figuring out parking and entering hotel from parking garage.

Plussat: Hot tub

Miinukset: No

Plussat: easy to find, staff was very nice, rooms were clean and well stocked. Breakfast buffet was awesome.

Miinukset: So much noise on the street -which is not the hotel's fault! It just happened to be a rowdy night! Otherwise, we really liked the hotel.

Miinukset: I injured my foot on a bed frame which was protruding 2" at the bottom of the bed. This should have been reported by the maid that makes up the bed daily and repaired before we were allowed to stay there.

Plussat: The easy, close location to many things (a very short drive to my event at The Fillmore), the quality of the hotel, the staff, and those beds!

Miinukset: Besides paying for parking, it wasn't very clear where to go to check in. Right next to the hotel is the parking exit and then the entrance is shared with another hotel. But, once we figured that out, it was smooth sailing!

Plussat: It’s centrally located in Uptown Charlotte, beautiful location and clean!

Miinukset: Nothing. Everything was perfect.

Plussat: Nice and clean!

Miinukset: I liked everything

Plussat: The hamburgers we had for dinner were so good! My daughter ordered pizza at first, and didn't like it, so she got a hamburger instead (and loved it), and the ladies were so nice to her about it, as she was embarrassed.

Miinukset: The pool is the reason we booked this hotel...we wanted to get away from home, and have fun swimming together. I expect an indoor pool to be tepid at the very least. This one was so cold that even my daughter didn't want to swim in it. It made us both very upset.

Plussat: Breakfast was good!

Miinukset: I didn't like that you could hear the whirlpool filling up and operating. It was very loud!

Plussat: Great staff, very friendly, excellent location, shuttle bus and valet parking a plus!!

Miinukset: Microwave and mini-fridge were old and did not appear clean