Hampuri hotellit lähellä Europa Passage

Plussat: Auto vietiin parkkihalliin puolestani. Laukut tuotiin huoneeseen. Aamupala oli aivan loistava. Mukava allasalue saunoineen.

Plussat: Perinteinen iso, hieno hotelli, joka sattui nyt olemaan tarjolla kohtuulliseen hintaan. Kaikki vanhan hyvän ajan viiden tähden tunnusmerkit - ei mikään boutique, jos sellaista hakee.

Miinukset: Nuori henkilökunta oli kyllä hyvin ystävällistä, mutta minibaarin jääkaapin korjaaminen/vaihtaminen ei sitten kuitenkaan kahden päivän vierailun aikana onnistunut. Hymystä tekoihin -aste jäi siinä kohtaa puuttumaan. Suomalaisessa saunassa oli hankalat säännöt: lauteille hikoilu oli kokonaan kielletty, paikallinen saunamummo huomautti heti, jos jokin ruumiinosa lipsahti pyyhkeeltä lauteen päälle.

Plussat: The staff are friendly, flexible and most of them fluent in english as well they are very good in relation of customer service and management

Miinukset: The only think that it felt negative for me is the resevation of an amount of money after I paid the whole invoice and it was deducted from my credit card after 3 days time which I already spoke to the accounting department and promised they will solve it otherwise the whole experience was very good

Plussat: I like the location of this hotel. It is close to a train/S-bahn station but is very quiet. This hotel offers a safe and big enough underground parking for the guests who drive their cars there. It is not a free parking but it is worthy of staying there for secure.

Miinukset: None.

Plussat: Location, ambience & cleanliness

Miinukset: I only wished there was of coffee was available in the room

Plussat: 1- The behavior of the staff was kind, polite and energetic. 2- They did bring me a heater after one day because I was cold 3- Internet speed was super good 4- The spa area was new, quiet and lovely 5- The restaurant's food and its staff were great 6- My room had a good view 7- Taxis were usually available in front of the door 8- Someone did bring my luggage in the room on the first day 9- Bidet was available and very good

Miinukset: 1- The temperature of my room was steady! When I turned it up, it was still cooling in October !!! 2- The temperature of my shower did not go up more than 40-degree Celcius, while I turned it more to the left !! 3- All the meats in the breakfast table were fish or pork !!!! Maybe someone does not want to eat pork, what he/she should do?

Plussat: Room was clean, modern and well appointed. Very strong water pressure and very hot water in the shower.

Miinukset: Motorized awning kept going up and down on its own.

Plussat: very nice breakfast and the staff was very accomidating

Miinukset: all was very good

Plussat: The hotel is very clean the room is good The eggs choice to cook is good in the breakfast

Miinukset: No coffee maker in the room nether tea ! Not a lot of options for cheese , no olives in the breakfast

Plussat: Comfy beds, no noise to disturb sleep.

Miinukset: No TV channels in English

Plussat: Location is good, and the staff were professional

Miinukset: the AC was not cold as needed

Plussat: Excellent location for our conference venue, and next to a park. Short 10-15 min walk to city center.

Plussat: Everything

Miinukset: Nothing

Plussat: The location was great, right in the middle of shops and restaurants and close to Hauptbahnhof

Miinukset: It took them ages to deliver my luggages to my room!

Plussat: Excellent room and staff.

Plussat: Bathroom, wardrobe, comfortable bad

Miinukset: Ventilation was poor. Had to open the window. Couldn’t regulate air conditioning

Plussat: Aamiaistarjoilu erittäin monipuolinen ja kuului vielä hintaan! Huone tilava, siisti ja erittäin tyylikäs. Sijainti loistava!

Miinukset: Katumelu kuului jonkin verran lasin läpi

Plussat: Very good location

Plussat: Great central location, spacious rooms, nice gym and spa facilities

Miinukset: N/A

Plussat: Location and rooms were excellent

Miinukset: Luggage arrangements Mix up and misinformation

Plussat: Staff were friendly extremely helpful

Miinukset: Nothing

Plussat: The room was very spacious and I particularly liked the bathroom and shower area.

Miinukset: The word luxury and Park Hyatt Hamburg cannot be put together - this is a dated old hotel in desperate need of refurbishment. While the pool and spa facilities were nice there were no towels, robes or slippers in the women’s amenities- I had to walk out to the Olympus entrance to fetch them in my bathers. I also found very little restaurants nearby as I was in a shopping precinct.

Plussat: The view was spectacular

Miinukset: My husband needed an aspirin for a headache on a Sunday and there was no way to buy any at the hotel and the Apotheke was closed

Plussat: Price discount Club lounge Sauna & swimming pool View of the harbour

Plussat: Huone hieno ja näköalat oikein hienot.

Miinukset: Huoneessa ei suihkumyssyjä, erikoista, vaikka käsisuihkun lisäksi kattosuihku. Kattosuihku tuli vain pienen kääntämisen jälkeen, joten siinä voi saada kunnon yllätyksen. Hotellissa spa, mutta huoneessa ei paikkaa missä kuivattaa uimapuku. Pyyhetelinekin on peilipöydän päällä, joten jos siihen ripustaa, niin koko pöytä kastuu. Kahden hengen huoneessa yksi lilliputti pullollinen vettä ilmaiseksi. Olisi voinut sentään olla kaksi pullollista. Sekasaunat käytettävissä, mutta erikoista oli se, että toisessa saunassa oli miesten WC, toisessa, noin 50 metrin päässä olevassa saunassa naisten WC. Ohjeissa pyydettiin käyttämään pyyhettä ympärillä, mutta siellä miehet (me olemme naisia) nakuna pyörivät - siis kummassakin saunassa. Saunoissa ei ilmeisesti peseydytä ollenkaan, koska siellä ei ole mitään telinettä edes omille shampoille, saippuoille yms. Uima-altaan ja saunan suihkuissakaan ei mitään yksityisyyttä. Kun teimme itse lentokoneeseen tsekkauksen, business centerin printteristä oli muste loppu. Todella huonoa ja epäkohteliasta palvelua nuorelta mieheltä (Lucas L??), siinä paloi päreet, kun apua ei meinannut saada millään.

Plussat: Excellent facility. Luxury and confort all together.

Miinukset: The swimming pool was a little cold and the air in the pool also

Plussat: Amazing service and very helpful staff!

Plussat: Everythink there is excelleent. Staff, breakfast (OK,. the breakfast room is a big small, but food selection is phantastic) Direct access to the Concert halls in Elbphilharmonie

Miinukset: that there is no charging point for electric cars´s in the Garage.

Plussat: great new facility

Miinukset: room was not available upon arrival, staff was not helpful to resolve the issue

Plussat: Breakfast and location

Miinukset: View from my room :(

Plussat: Great views. Lovely location. Convenient. Well designed.

Plussat: Fantastic location especially when visiting Elbphilharmonie

Plussat: great location, amazing views from the rooms

Miinukset: had booked a suite. upon arrival it wasn‘t ready, but got accommodated in the booked club lounge. I was ahead of check-in time, so all good. when the room was ready it smelled like a cold ashtray. totally unacceptable. returning to the front desk, I was told that no more suites were available and I had to downgrade if I wanted another room. As compensation I received the price difference as hotel credit. not a great solution, but at least something. that room did not have light blocking curtains though, which resulted in a light filled room at night and a show for everybody in the building on the other side. wifi was also very unreliable. breakfast was ok but overpriced at 30€. overall not a great experience

Plussat: Outstanding location, architecture, design. Applause to the architects. Really amazing windows. Honestly if you can, stay here once in your life in a room with a harbor view.

Miinukset: All great. The “real foyer” is beautiful and inviting, the first entrance downstairs beside the theatre is a little weird. Room for improvement for sure.

Plussat: Good location.

Miinukset: Service was not exceptional

Plussat: Very very friendly and helpful staff. Great breakfast buffet with view on lake Alster. Pool and sauna is available and very nice.

Miinukset: Small fitness room. Closest bus oder S-Bahn station is 5 minutes away by foot.

Plussat: A wonderful Stay We had a great spacious room, Our bed was comfortable, It was a quiet hotel and we slept great! The breakfast was also very good, We found the front desk and the concierge friendly and helpful as well.

Miinukset: Nothing

Plussat: Breakfast is nice and the breakfast place is classy. One gentleman who served us few days in a row was very nice and helpful Clean bathrooms and floor heating is nice Fluffy nice towels and robes Good ironing board Stuff was very rude from the check-In to breakfast. The only person who actually cared about our stay and our unpleasant experience was Nina Steiner - she actually went and discussed with the management. She was very polite and kind to us.

Miinukset: The first impression as we walked in was that it is a very worn out building with a very little maintenance; dirty walls and carpets in the main areas (lobby and bar) and the same in the rooms When we arrived we were offered a room with a very bad view (although in the description it said: quite street and patio) Very small rooms (although we had a superior double room) There was an ongoing construction of the patio and half of the outside building and when I contacted the hotel no one has informed me about it The shower head was broken and I cut my fingers Unpleasant and argumentative staff; one breakfast morning one lady started arguing a lot so we didn’t have the breakfast for the last 2 mornings (for which we never were offered any refund) Different style and concept from Dubai Kempinski - in Hamburg they don’t really care what an average client feels or thinks When did my research there were other much better hotels for the same value for money Quality of shower gels and creams is very poor

Plussat: Loved the old world opulence and attention to detail. Fabulous products in the bathroom and super comfortable beds. It has been a bucket list item of mine to stay at the Atlantic Kempinski and I was not disappointed!

Miinukset: We found the serving staff at breakfast to be a little inattentive and experienced long waits where there were plenty of staff milling around and no-one prepared to assist with orders initially. It did improve but for a 5star establishment, this was a bit slack.

Plussat: I have celiacs disease, they were really good at catering for this, a huge basket of gluten free breads, cereals and cakes turned up at breakfast and I was walked through which items on the buffet were gluten free, which included the nuremberger sausages. Add to this that the service is truly 5*, not always the case in 5* hotels, the high ceilings in the rooms, the pool, gym, sauna, gf steak tartare for supper, the view of the Alster at breakfast, it really can't be improved on. AND most importantly all of the staff, without exception, were friendly, helpful and went the extra distance to make sure you really felt looked after.

Plussat: Best place for walking around Near central station Nice staff, huge rooms and extraordinary fancy bathroom Perfect breakfast.

Plussat: Great location, friendly staff, hotel combines historical and modern. Close to many restaurants and shopping. Big armed Bus stops in front of hotel.

Miinukset: Food and beverage were very good but pricy however, typical of a 5 star hotel.

Plussat: It has easy access to the Main Railway Station and City Center. The Staff was very friendly and helpful. I liked the quiet atmosphere during breakfast and that the staff would bring you almost everything to your table. The breakfast was very healthy, they had different smoothies every morning, and the breakfast offer was really good. The room arrangement was nice, with a big bed, bathroom, sitting area and with a lot of space.

Miinukset: that the bar was in the reception hall and near the entrance

Plussat: Staff Dennis , swatrz And läunga will make us come back , very warm staff very sweet . Outstanding staff

Plussat: Location, view, staff

Miinukset: price

Plussat: The only thing that saved the overall impression was the Grill & Health restaurant - extremely good service, friendly staff and great food. The hotel was bad but the restaurant excellent!!!! The size of the room was also good.

Miinukset: The service in the breakfast restaurant - the speed - the selection. Did not like the bar We could also have been told that the hotel was under renovation. Very disappointing to arrive and see the scaffolding everywhere and that the inner garden was closed.

Plussat: Very traditional, amazing room sizes,

Miinukset: Renovation is on going on this traditional/historical hotel, they should respect a little bit for the resting hours of the guests during this renovation.

Plussat: The staff was perfectly attentive and doing a great job

Plussat: Well located. Impressive foyer and lovely fireplace

Miinukset: I accept that I had a room which was on special, and assume has not been refurbished. The bathroom was perfectly fine but the bedroom was slightly dated. Torn curtains, old carpets. One large blanket would have been better. Bathroom robes should be standard.

Plussat: meeting Udo Lindenberg who lives in the hotel

Miinukset: rooms need serious update

Plussat: The Hotel Atlantic Kempinski Hamburg is one of the Classic Hotels with a history of over 100 years. Great location, great value of money, kind staff, extrimely clean roon, free internet at the business center.We will always go back.

Miinukset: Breatkfast is rather expensive (33 euro per person)

Plussat: Hotellin keskeinen ja rauhallinen sijainti ja henkilökunta ja palvelut ovat parasta mitä Hampurissa on tarjolla.

Miinukset: Ei

Plussat: Yleiset puitteet hienot, viiden tähden tasoa, palvelu huomaavaista.

Miinukset: Huone ei ollut kuin kahden tähden tasoa. Risaiset verhot, likainen kokolattiamatto ja likaiset tapetit, notkuva pöytä, ei kahvin tai teen keittovälineitä, ei kylpytakkeja. Ei ollut hintansa arvoinen, pettymys siis.

Plussat: sijainti

Miinukset: liiallinen henkilökunnan palvelualttius

Miinukset: When visiting the hotel by car, the several roadworks and one-way streets arount the hotel make the journey more arduous than necessary.

Miinukset: I had a room, which was in a bad condition. For a 5Star-Hotel this in inacceptable

Plussat: The breakfasts were excellent

Miinukset: The room was basic and needed redecorating

Plussat: Very nice entrance area and breakfast facilities. Central location.

Miinukset: Room absolutely not five-star-quality. Were sent to wrong floor to find room. Were charged for breakfast even though included in price - will be refunded. Cleaning started before leaving the room in due time before 12.