Hanoi hotellit lähellä National Museum of Vietnamese History

Plussat: Food very nice. (Breakfast or Dinner)

Miinukset: Staff friendly and very fast check in..

Plussat: The welcome we recieved was amazing. The staff was informative and helpful. The breakfast exceeded my expectations. Such a great spread of food

Plussat: Staff are wonderful, they really make this place special. Balcony over the street is delightful. Rooms are lovely, laundry is super efficient. Great location right near train street and lovely walking all around, quieter than the middle of the old quarter.

Miinukset: Pool is too small, too busy, only 5 beds for whole hotel and always a bit dirty with foamy water, it didn’t feel clean and we didn’t bother with it. Spa was closed so had to go to sister hotel which wasn’t great.

Plussat: Staff is extremely helpful. Breakfast has a good spread and tasty. Room is fine although it has no window. The location is excellent.

Miinukset: Tour desk offers are expensive compared to outside. Massage & spa below is not worth the price. Poorly trained staff and not very clean.

Plussat: Very friendly stuff striving to fulfil every wish.

Plussat: the welcome reception is friendly and helpful.

Miinukset: NIL

Plussat: We found the staff to be amazing - friendly, helpful and efficient. They made me feel like family. The breakfast was good and the room overlooking the street was large, comfortable and tastefully decorated with a European touch. The restaurant had very good Vietnamese food.

Miinukset: Our first room was small and had no outside looking windows. Nothing can be done about this because of the nature of Hanoi buildings. I suggest a room with a window looking out on street or back. The bathroom had a cheap tub with shower. The tub was not installed properly so it is difficult to not get lots of water on the floor.

Plussat: Nice breakfast. Had dinner at the restaurant too and it was surprisingly good.

Miinukset: More lighting in the bathroom.

Plussat: The staff was amazing. Our checkout had to be before breakfast due to an early flight. The staff packed us a huge takeaway breakfast. They also called tours we booked ourselves to confirm pick up time. The staff also offered to send someone out to buy us international sim cards. Every single staff was friendly and helpful.

Miinukset: The only negative thing is lack of soundproof. We could hear neighbouring rooms walking around. They have an open staircase so you can hear people check in too. It wasn't a huge issue, there was just one group that was really noisy late at night.

Plussat: Staff are amazing, room is amazing, I want to come back to Hanoi just to stay here.

Plussat: Spacious interconnecting family rooms, great staff

Miinukset: One poorly cooked dish during our meal in the restaurant in the evening.

Plussat: Everything is perfect. Staffs are super friendly and supportive. Breakfast is also being changed everyday with some menus. Location is little far from Hoankiem on foot under solar. But it is acceptable.

Miinukset: I didn't like anything.

Plussat: Our room (a Grand Double) was essentially a suite, and was fabulous. On our return a day later (after a Ha Long Bay trip), we were upgraded to a suite - it wasn't as well-designed, the bathroom more awkward, and the air-con struggled! The next morning they changed us back to our original room class. We loved the Lobby Lounge for drinks, the breakfast was really superb, and the staff in both outlets were friendly and helpful. The spa treatments were good.

Miinukset: We booked a hotel taxi to get to the airport, and stressed we were flying domestic. It took us to the International terminal. The pool was small, with no real shade, so we didn't use it.

Plussat: Best hotel in Hanoi. Especially the breakfast buffet is fantastic.

Miinukset: Even there were no smoking room on my floor, it smells a lot.

Plussat: A good hospitality and willing to help of their staff.

Plussat: Not value for the money.

Miinukset: Location.

Plussat: Breakfast is nice with a variety of choices. The best part is freshly squeeze fruit juices upon request.

Miinukset: Shower facilities. There is no separate shower area with bath tub.

Plussat: Awesome Breakfast with really everything you can Imagine. Supportive staff and good Communication before and during the stay

Miinukset: Even everything was perfect. 150 Euro per Night in Vietnam is too expensive. Also the Hotel own Club costs additional entry fee and Drinks are also expensive.

Plussat: Bed is really comfortable

Miinukset: One of my worst check in experiences ever. Was not greeted with any smile at the front desk and was assigned a 2202 room that never exists. Felt really puzzling to not being able to find any door or room that says 2202, so I call the front desk for help. One by one, 3 staff took turn to come up to try and open the door of a room with no room number. They tried and tried and never gave up, causing me to be left stranded outside at the hall way for 15-20 min. In the end the door still couldn’t be opened. Absolutely speechless as I was extremely tired from a long day. Extremely disappointed on how the staff handled this as it shows how poorly trained the staff are when comes to handling such situation. I have to be the one who initiate to storm down to the ground floor and asked to change to another room. Very poor service and one horrendous check in experience is enough

Plussat: Love the airport pick up, the beds, the long pillows, and especially the amazing breakfast!

Miinukset: The sink in the bath tub was not working well. I’m surprised the cleaning staff did not report its s fix it

Plussat: The service was fantastic! Rooms were very comfortable

Miinukset: The smell in the lobby was too strong from the air freshener scent. It gave me a headache

Plussat: Quality and comfort of the rooms and friendly staff.

Miinukset: None

Plussat: The location!

Miinukset: The breakfast was not bad but it wasnt good enough for price also. And the room is not so spacious..

Plussat: Location and amenities were excellent

Plussat: The breakfast was great,a lot of kind of food.We swam at roof pool.We could stay at lobby for waiting time.

Miinukset: We were placed at the back of the property overlooking a construction site. Small room. Very poor value for the cost of the property. The pool was tired and shabby. Did not reflect the pictures. The hotel needs some love by the owners. We loved the artwork around the hotel. The lobby however was kitsch.

Plussat: Great location; very close to a lot of attractions.

Miinukset: The pool wasn’t particular impressive.

Plussat: Pool was not what it looked like in the photos and was a let down. It was a big concrete area, with glass roof, it would have been nicer to have big umbrellas, and in general improve that area

Miinukset: The pool

Plussat: The staff were extremely attentive and helpful. Little touches like a glass of cold juice upon arrival, help with the cases, opening the doors for us, complimentary fruit in our room.. made it feel very welcoming. The hotel is immaculate and feels very fresh. It is very central to everything but still very peaceful inside. Would definitely recommend this place to anyone coming to Hanoi.

Miinukset: Nothing

Plussat: Very comfortable and serene hotel. Staff were very friendly and helpful

Miinukset: Rooftop pool area needs to be renovated as it’s looking a little dilapidated

Plussat: Great location and faciliitiew

Miinukset: Lack of hygiene. Found many ants in the bed. Also the rooftop bar staff has abusive practices

Plussat: Pool, room and foyer were nice

Miinukset: Excessive cost for pool bar drinks, and ten Australian dollars cost for one bottle of small water. 10 times the price compared to local shops. One coffee sachet per person only, had to ask for extra toilet roll, poor service for 5 star. Hotel however was nice.

Plussat: The hotel is beautiful, like an art gallery.

Miinukset: Staff at the spa was extremely pushy for tips, that spoiled the whole experience;(

Plussat: Ystävällinen palvelu, upeat tilat, aamiainen ja loistava sijainti

Miinukset: Aulassa kylmä

Plussat: Very clean, great location and very beautiful rooftop view for having breakfast! The staff is very helpfull and sweet!

Plussat: Great location, very friendly personnel, good breakfast good rooms and quiet.

Miinukset: Nothing

Plussat: Great location in old City near the lake and night market area. Friendly and helpful stuff. They helped us rearrange our bookings due to bad weather in our next destination. Clean rooms and reasonable breakfast.

Plussat: the hotel staff breakfast and location were all fantastic.

Miinukset: We have some issue with booking.com re an extra room charge and will need to discuss this separately.

Plussat: Erilainen lämmin ruoka eri aamuina. En juonut kahvia vaan teetä!

Miinukset: Tuolit todella epämukavia metallirunkoisia. Tilat ahtaat kun paljon ruokailijoita.

Plussat: Great customer service Great location Excellent staff Clean

Plussat: The staff were phenomenal, extremely accommodating at all times. We were given a welcome drink, helped to our rooms. I couldn’t work the air con at first but I was quickly shown how to. The room was immaculate with a very very nice bathroom. The best we’re comfortable and the fridge well stocked. The view at breakfast was incredible albeit very very hot so we sat inside. Upon leaving the hotel we were waiting for our transfer to Halong Bay, the hotel helped me by phoning the tour company. Also, after our Halong Bay Cruise we returned to the hotel as they allowed us to leave our bags there for a few hours before our flight. Also, the rain started which meant the prices of taxis tripled, but once again the hotel helped by getting us the hotel taxi for a much better price! Without them we would probably have missed our flight! I genuinely cannot thank the hotel staff enough, they genuinely made our trip to Vietnam a brilliant journey. Thank you.

Miinukset: One request would be to have some different breakfast options like fresh pastries (croissants, roti, etc) or especially some beef pho- my favourite!

Plussat: We loved the staff and shower.

Plussat: Great location , comfy room .. very nice staff

Miinukset: Not a great breakfast

Plussat: Great location, very helpful and friendly staff, nice balcony overlooking the lake for a tasty breaky. Comfortable and quiet room, even though not very roomy. Great tourist advice from booking staff and all staff very helpful for anything that we needed. Good value for money.

Miinukset: Shower a little cramped.

Plussat: Nice location, friendly staff and very helpful

Miinukset: All ok

Plussat: Room was great and the breakfast buffet was wonderful.

Plussat: Well warm welcome

Miinukset: Cocktails prices

Plussat: The staff where helpful

Miinukset: Outdoor pool are a very pot , also areas outside the bar area need upgrade Rooms are tired

Plussat: Nothing at all. Worst stay by far.

Miinukset: To be honest i did not liked anything about the hotel, except the location. It was my worst stays till yet. Me n my partner are business travellers and have stayed in almost all good brands for 5stars and 7stars in many countries. Truly this Hilton Hanoi is by far the worst. Firstly, when we reached no bell boy came to receive, so we had to carry our luggage ourselves. Staff at reception was very blunt. Vietnam hotels and people are known for their wonderful hospitality. Hilton did not offer any. Our stay was much better last time when we stayed in boutique 4 star hotels in Hanoi. They offered such a warm welcome and full attention and i was truly amazed by the hospitality. During checkout when we mentioned all this as a feedback, still no bellboy came to get the luggage and escort us to the car. Secondly, rooms were old and even the dustbins were in poor condition. Carpets damp. Thirdly, last room dining can be ordered till 10pm which is not expected in such brands. 5 star hotels maintain some standards which Hilton Hanoi did not. Worst services n much worse the hospitality.

Plussat: Friendly staff, comfortable rooms

Plussat: Overall service, standard and location.

Miinukset: All good

Plussat: great location, easy access to almost anywhere~ great variety at breakfast, tons of things you can enjoy

Miinukset: the drainage system in the bathroom is NOT okay at all my partner slipped and injured his knee, and it still hurts him now

Plussat: Great Service and friendly staff Great Location Beautiful lobby

Miinukset: It didn't feel like a five star hotel when I was in the room. It wasn't bad but not like a five star hotel.

Plussat: Superb location

Miinukset: The air-conditioning sounds a bit creepy to me

Plussat: Location

Miinukset: Too old

Plussat: Not a lot ... needs a revamp

Plussat: The breakfast was great, I liked the juices that could be produced