Hanoi hotellit Cầu Giấy District

Plussat: Room Airconditioning is not cold enough. Room can be cleaner. Food are too expensive.

Miinukset: Cleanliness

Plussat: Good beds, good shower, good breakfast although very expensive. It's relatively quiet, which is good in Hanoi.

Miinukset: Aircon was stuck at 25 degrees, staff did not send any help but each time pretended they would (I asked 4 times). Toothpicks, piece of fruit and bottle cap on the floor of the room. Rude staff. Over charged 50% for early checking. The decorations are very tacky by European standards and probably Asian too (fake marble, fake gold, fake Napoleon era furniture). The accessories are way too cheap for a 5* hotel (boiler, cotton buds, toilet paper, not enough plugs in the room).

Plussat: Good location

Miinukset: Receptionist is not friendly

Plussat: We loved the size of the bedroom, the beds were a good size and extremely comfortable. The shower was also nice and huge bathroom

Miinukset: As we made the booking we were asked to pay for extra breakfast and extra bed. But the beds were big. The moment we walked in to check In I was again reminded that we had to pay for breakfast even though it was already included in the price. The Lounge was very old and staff seemed to be in there own world. The website and the brochure clearly reads that there is a hairdressers (but there is NOT) And afternoon tea is available - no one knew about this.

Plussat: Room was spacious but the dank smell is quite bad. The gym is very spacious and complete. Opening hours at gym was also long enough for a lot of residents.

Miinukset: The bad smell in the room and the poor wifi connection.

Miinukset: Receptionist attitude was horrible during my stay. Feel extremely disappointed (not even smile or say hi probably). We are 2 couples and they gave us 2 twin rooms without noticing (just gave the keys and didn’t even explain which floor or room type). We checked in at 0:00 so was too exhausted to say a word.

Plussat: The room was big and clean

Miinukset: Not up to 5 star standard in term of cleanliness. Not value for money. Breakfast more towards Korean food. The room refrigerator does not even carry any food item.

Plussat: Excellent 5 star experience for a very good price

Plussat: good location

Miinukset: smells of cigarette smoke

Plussat: The location and the room size

Miinukset: The furnishings are a little dated.

Miinukset: The walls had stains. Also the door doesn't attach firmly and though it's very safe the noise from the corridor with people talking is quite a bit.

Plussat: The staff was exceptionally kind and accommodating, and the included breakfast had a great array of good food.

Plussat: The staff, especially at the reception, the location and the friendly environment

Miinukset: I cannot say.

Plussat: Spacious room, good and varied breakfast and good links to beautiful sites

Plussat: Great and varied breakfast