Hanoi hotellit lähellä Bach Ma Temple

Plussat: Love this hotel, been before and will come again.

Miinukset: N/a

Plussat: What a delightful hotel! The staff are excellent. The service provided by the ‘butler’ staff on level 7 and in the lounge is outstanding. They even tracked down some medication I required. We can’t thank Zang enough for her exceptional efforts to ensure we had everything we needed. She took care of all our bookings & researched the best tours available to suit us. All her suggestions were perfect. Even the backstreet motorcycle tour - the best thing we’ve ever done in Hanoi! I was dubious, but she said she thought it would perhaps provide a unique perspective on Vietnamese life and the way the city worked. Absolutely spot on! Zang’s very genuine interest & concern about our stay at the hotel had a significant impact on our enjoyment & experience at the Metropole. Many thanks.

Plussat: Staff were really friendly

Miinukset: You can’t make excuses for it being in Hanoi when it is priced at the luxury level but the food and break fast we’re poor offerings with stale pastries every day. They have built more rooms than bet the past decade than the infrastructure can manage - creating a poor pool area, a hot and rather pointless bamboo bar and spa staff who are completely untrained in their offerings. This would be a good phenomenal hotel with half the rooms but as it stands it is classic Hanoi which is rather poor and vastly overpriced

Plussat: Beautiful hotel, beautifully maintained. Incredibly comfortable beds, luxurious room. Was hard to leave! The staff were all wonderfully friendly.

Miinukset: Nothing!

Plussat: The service was excellent, plenty of water provided, room was serviced twice a day. Good location, rooms were quiet and food/breakfast was delicious with a wide variety.

Miinukset: We had problems with our shower.

Miinukset: The hotel is advertised as being the oldest and fanciest hotel in Hanoi. We splurged and booked a room for one night with a small child. When we arrived, we were told that we would not have a room in the original hotel but would be given a room in the new addition. We needed to pay an extra 60 dollars to stay in the original section. They should make this policy clear to potential guests. We also requested a rollaway bed and they stuck it in the very tight living room, which was about 5 ft wide. The staff at the pool restaurant got our orders wrong--forgot my sons drink, and brought my husband the wrong beer

Plussat: Love the history and elegance of this hotel and the staff are awesome.

Plussat: Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country

Plussat: Everything to the minute details. One of the most lovely urban hotels I have stayed in. Fantastic location. Staff are very attentive, caring and speak well English.

Miinukset: Nothing. Even when you think that it’s overpriced when you book, you get to change your mind when you stay at the hotel.

Plussat: The hotel was exceptional and extraordinary in every way - service, food, facilities, location. I cannot recommend it highly enough!

Plussat: We were only there for 1 night due to airline problems but we loved it

Miinukset: Nothing

Plussat: Overall location

Miinukset: Not so impressed by the room

Plussat: Always perfect for a stopover to europe

Miinukset: Nil

Plussat: Room was stunning with classic molding, hard wood floors and a huge shower. Front desk agent offered to check me in hours early when I only asked to check a bag. The entire staff was attentive and helpful.

Miinukset: Although the entire old quarter area is bustling and loud, there are two bars directly across the narrow street from the window our room faced. The noise on the weekend did not quiet down until after midnight. There was also a minor issue with the hot water not getting very hot, and although the staff was apologetic, they could not remedy this issue before we checked out.

Plussat: Staff were very helpful and professional

Plussat: Lovely hotel, fantastic staff , cleanliness & Location !! It would be a pleasure to stay again.

Miinukset: tiny little gym Got debited twice for same booking, now being reversed

Plussat: This hotel is very close to shopping area and staff are very kind. I will stay here again when come back to Hanoi.

Miinukset: I have been Double Charged (Debited) for this booking & till date Hotel has not made Refund despite followup - Not Expected from an Excellent hotel otherwise

Plussat: The room was clean the staff where very friendly and helpful the food was great

Miinukset: Nothing at all

Plussat: The staff is friendly and thoughtful. The breakfast is good and the room is clean. The location is very convenient.

Plussat: Big room, Cleanliness, friendly staff

Miinukset: maybe can provide Apple charging cable to borrow.

Plussat: Very clean, great location, lovely staff

Plussat: The location is convenient. The breakfasts were really good. Staff are friendly and helpful.

Miinukset: Nothing really.

Plussat: Huippu palvelu.Erittäin ystävällinen henkilökunta

Plussat: Very helpful staffs; my gratitude especially goes to Ms. Flower and Ms. Rose, who arranged our airport transfers. We got upgraded to more spacious family rooms, which is great for tired travellers arriving Hanoi in the middle of the night. The rooms were clean and well-equipped with all necessary facilities. The mattresses and pillows were nice, giving us good sleep. The breakfast was awesome, we could choose from the menu as well as from the buffet tables. They even arranged another parter hotel for our extended stay in Hanoi, which went perfectly. Overall, it was a very pleasant stay in Hanoi with Golden Moment Hotel. I’d highly recommend.

Miinukset: The facilities in the rooms could be better, such as switches and shower head.

Plussat: We had a fantastic stay at the Golden Moment. The staff were friendly and helpful. They gave us great recommendations for food. We were treated with a surprise upgrade, cake and room decorations to help us celebrate our wedding anniversary and birthday. This was totally unexpected but definitely very appreciated. We booked a fantastic street food tour through the hotel and couldn’t have been more pleased- our guide Thomas was awesome. Breakfast was simple but done well- although the first day it took a little while for the food to be prepared. Room was basic but clean and comfortable. Everything we needed it to be. Fantastic location in the centre of everything.

Miinukset: It was all fab!

Plussat: The receptionist spoke very good English and was very helpful.

Miinukset: There were no bath towels on arrival and also the bed wasn’t made up, however this was quickly fixed by the wonderful receptionist.

Plussat: Ligging was perfect in central Hanoi. Sfeer was familiair. Kwaliteit en prijs was prima.

Plussat: Exceeded expectations. The staff was excellent, helpful in many ways and always friendly. Breakfast was more than I had hoped for with a large selection. The facilities are old but well maintained. Even the elevator was fast. The location is perfect, 1 block from weekend night market and 2 or 3 blocks from the lake. For me, walking around the lake, especially on the weekend, was the highlight of Hanoi, but be prepared to get many requests to practice English. Some may be speaking with a Texas accent after my trip.

Plussat: Friendly and helpfull

Miinukset: Not connected room

Plussat: Hotellin henkilökunta oli aivan mahtava - retket, varauksen muokkaaminen, lentokenttäkuljetus - kaikki järjestyivät yli odotusten. Aamiaisella kannattaa valita omena-hunajalettu, aivan taivaallinen! Lähistöllä on kivoja ravintoloita myös.

Plussat: Location and excellent friendly service by hotel staff especially Ms Rose and Mr.Hai. We stayed here before and recommended our friends and relatives to stay here too. Good value for the room rate plus breakfast . Save up the money on room and spent it on nearby massage spa ( esp oriental spa or Lemongrass spa - our recommendation) and restaurant food ( esp Thai Express - our recommendation )

Miinukset: Wifi at certain spot in our room at level 5 is rather weak.

Plussat: Great location, engaging and very helpful staff, spacious room, great breakfasts

Plussat: Good location for old quarter visit. Room is spacious with everything you need for a good night of sleep. Friendly staff. We booked a late flight and were able to store our luggage at the hotel during the day, they have a room where you can freshen up before you go to the airport.

Miinukset: Nothing.

Plussat: Location, engaging and very helpful staff, spacious room, great breakfast

Miinukset: Nothing

Plussat: Location was great if you want to stay in the heart od the city. Very clean and comfortable bed. The rooms and bathrooms were very new ( the hotel in general). The breakfast is good and enough for hungry people.

Plussat: This hotel was a great stay. King treatment from the time I stepped from the cab to the time I checked out.

Miinukset: Nothing to dislike.

Plussat: Excellent staff The club room is excellent value Absolutely brilliant mattresses for a comfortable sleep Great location, views

Miinukset: The rooms look slightly dated

Plussat: Staff were amazing, view from the room was beautiful. The bed was so comfortable! Spent the day after a long flight at the spa & with room service. Exceeded expectations. Would definitely return

Plussat: Amazing breakfast and rooftop bar! Very clean rooms and very, very kind staff. I’ll definitely come back!

Plussat: The staff were fabulous and personable. The location ideal close to the old part of the city. Great view over West Lake.

Miinukset: Nothing to note.

Plussat: Friendly staff, Nice clean room.

Plussat: very busy corner area location. when checking in we paid extra for upgrade to suite - has 02 rooms connected and share same foyer.but not what expected paying USD100 ADDITIONAL UPGRADE PER NIGHT.. some issues with keys but sorted out by hotel. breakfast is so.. so... room lighting is so .. so. main lobby represent nice, but room is a bit old compare to other Pan Pacific hotel. kids did mess up slight when they order room-services. Hotel staff did clean up , but they did not clean up to our expectation.. could have do better cleaning. Overall good clean hotel and reasonable budget for family stay.

Plussat: I did not take advantage of breakfast as I had early morning cruise, but the location was great.

Miinukset: traveler lounge could be updated with new furniture as cushion was sunk into couch...

Plussat: Lovely helpful staff. Beautiful room. We loved our evening at the rooftop bar, it was the perfect view.

Plussat: Great hotel, very nice staff with great humour, amazing rooftop bar!! Everything was perfect!!

Plussat: Amazing staff and spacious rooms. The best in Hanoi.

Plussat: Room was great and the breakfast buffet was wonderful.

Plussat: Well warm welcome

Miinukset: Cocktails prices

Plussat: The staff where helpful

Miinukset: Outdoor pool are a very pot , also areas outside the bar area need upgrade Rooms are tired

Plussat: Nothing at all. Worst stay by far.

Miinukset: To be honest i did not liked anything about the hotel, except the location. It was my worst stays till yet. Me n my partner are business travellers and have stayed in almost all good brands for 5stars and 7stars in many countries. Truly this Hilton Hanoi is by far the worst. Firstly, when we reached no bell boy came to receive, so we had to carry our luggage ourselves. Staff at reception was very blunt. Vietnam hotels and people are known for their wonderful hospitality. Hilton did not offer any. Our stay was much better last time when we stayed in boutique 4 star hotels in Hanoi. They offered such a warm welcome and full attention and i was truly amazed by the hospitality. During checkout when we mentioned all this as a feedback, still no bellboy came to get the luggage and escort us to the car. Secondly, rooms were old and even the dustbins were in poor condition. Carpets damp. Thirdly, last room dining can be ordered till 10pm which is not expected in such brands. 5 star hotels maintain some standards which Hilton Hanoi did not. Worst services n much worse the hospitality.

Plussat: Friendly staff, comfortable rooms

Plussat: Overall service, standard and location.

Miinukset: All good

Plussat: great location, easy access to almost anywhere~ great variety at breakfast, tons of things you can enjoy

Miinukset: the drainage system in the bathroom is NOT okay at all my partner slipped and injured his knee, and it still hurts him now

Plussat: Great Service and friendly staff Great Location Beautiful lobby

Miinukset: It didn't feel like a five star hotel when I was in the room. It wasn't bad but not like a five star hotel.

Plussat: Superb location

Miinukset: The air-conditioning sounds a bit creepy to me

Plussat: Location

Miinukset: Too old

Plussat: Not a lot ... needs a revamp

Plussat: The breakfast was great, I liked the juices that could be produced