Hanoi hotellit lähellä Hanoi Citadel

Plussat: Everything is simply perfect

Plussat: Wonderful staff taking good care of us

Miinukset: cold/hard pancakes and waffels at the breakfast in Le Club Bar

Plussat: I'm extremely busy w/ my business... i don't typically do reviews for this reason... BUT... I can't begin to express the degree of satisfaction we have with the staff of this amazing facility...Joseph Colina ( Hotel Manager ) was the highlight of our stay... the service he and the staff provided makes me smile as i sit in Philadelphia in my office while a cold rain blankets our city.... oh how i wish we were back at this heavenly place !

Miinukset: leaving

Plussat: Sofitel Metropole Hanoi has it all . Which other facility can match for the moment?

Plussat: Service and location

Miinukset: Nothing

Miinukset: The hotel is advertised as being the oldest and fanciest hotel in Hanoi. We splurged and booked a room for one night with a small child. When we arrived, we were told that we would not have a room in the original hotel but would be given a room in the new addition. We needed to pay an extra 60 dollars to stay in the original section. They should make this policy clear to potential guests. We also requested a rollaway bed and they stuck it in the very tight living room, which was about 5 ft wide. The staff at the pool restaurant got our orders wrong--forgot my sons drink, and brought my husband the wrong beer

Plussat: We experienced an hotel that both my partner and myself rate as the best we have stayed around the world. Until our stay with you, we rated the stay in Mumbai at The Taj as our best hotel experience. You have exceeded that handsomely, thank you! We look forward to hopefully return in the future.

Plussat: Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country

Plussat: Room size, convenience, seeing staff santise and clean public areas, good fun live music on weds evenings in lounge area downstairs. A great business hotel.

Miinukset: The smell of the room is very damp. Housekeeping every day did not entirely clean well compared to other hotels around the world. We would leave our room and come back to tidy beds and new towels however the bathroom floors were not clean and you could see hairs on the floor. Also mosquitoes- I got bitten 5 times in one night. The rooms can have a very damp smell when you walk in. Selection of drinks and cakes could also be improved in the lounge downstairs.

Plussat: Nice hotel, cleanliness, and facilities

Miinukset: The breakfast is excellent, but the cutlery sets and tea cups are ugly. It is not fixed in this hotel. The cutlery sets pulls on the table after meal, it is not hygienic.

Plussat: breakfast was good , dinner was expensive and not all of that, staff was great

Plussat: The meal were taste very good and helpful to arrange for my sick friend. The staffs are very kind to assist me to wake up and check out very early morning.

Plussat: Great hotel with many facilities.

Plussat: Breakfast was great, the room is nice and clean, staff is wonderful.

Plussat: Concierge were excellent

Miinukset: The Hotel Manager, Marc, was extremely rude to some guests at the hotel - we found this very sad to watch and hope the GM takes action There was also a lot of maintenance works at the hotel which was a nuisance

Plussat: Room was stunning with classic molding, hard wood floors and a huge shower. Front desk agent offered to check me in hours early when I only asked to check a bag. The entire staff was attentive and helpful.

Miinukset: Although the entire old quarter area is bustling and loud, there are two bars directly across the narrow street from the window our room faced. The noise on the weekend did not quiet down until after midnight. There was also a minor issue with the hot water not getting very hot, and although the staff was apologetic, they could not remedy this issue before we checked out.

Plussat: Good location in the old quarter. Friendly staff with good English skills. Clean, all round great place to stay

Plussat: Heart of tourist zone. Amazing staff. Would stay again. Excellent English.

Miinukset: Nothing.

Plussat: Great place. Incredible location close to the downtown action in Hanoi.

Plussat: Huippu palvelu.Erittäin ystävällinen henkilökunta

Plussat: The hotel was very luxurious for the price.

Plussat: Location was fantastic. Front desk staff were friendly and efficient. The room was comfortable and quiet.

Miinukset: The hotel is slightly shabby and rather tired looking when compared to the pictures which made it look rather more charming. The staff in the dining room at breakfast were not very friendly which was slightly disappointing.

Plussat: Exceptional staff, very reliable, extremely kind to both adults and kids, and helpful. The rooms are small but beautiful. The breakfast was amazing. The hotel location is wonderful, and it felt like an oasis of relaxation in the tumult of Hanoi!

Plussat: staff were superb lucy was a diamond , exellent help. great location. in old town

Plussat: I loved everything about the hotel! The staff was nice and the room was clean and quite ok size for Hanoi.

Miinukset: The shower was not functioning very well. Water all over the place.

Plussat: Nice food Kind staff Good location

Plussat: Customer service was very pleasing. They got our room ready for early check-in. They have a rep dedicated to arrange travels and sight seeing if needed and gave us an overview of the city with map. That was exactly what we needed to explore Hanoi on our own! The bed was comfortable and superb pillows. No complains.

Plussat: Situated right in the centre so you have access to plenty of shops and restaurants. The staff were very friendly and helpful. The bed was very comfortable and I had a lovely bath.

Miinukset: The room had some mould in the corner which needs to be dealt with also some discolouration to the paint work.

Plussat: Friendly staff.

Miinukset: It's a small hotel so everything was congested. All hotels in that area are of similar fashion.

Plussat: Location. Staff were very friendly and helpful.

Miinukset: Bathroom could have been cleaner.

Plussat: Nice hotel, good location, friendly staff

Plussat: Great staff, clean rooms, very nice

Plussat: All was perfect

Miinukset: Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.

Plussat: Luxurious feel

Miinukset: Room felt a little humid/damp.

Plussat: Great friendly service and location

Miinukset: No bar access

Plussat: Good Location and breakfast. Staff is friendly. Facilities are well-maintained

Miinukset: Door card does not work from time to time.

Plussat: Their breakfast is a winner! Many food options nearby. Cafes across the street . Atm next door.

Miinukset: No real hotel bar. But the lobby lounge does the job somehow .

Plussat: Good and clean property

Miinukset: Wifi is very unstable unfortunately

Plussat: Excellent location, very nicely decorated room, very comfortable bed. Truly excellent breakfast, if a bit pricey.

Miinukset: For some, the lack of swimming pool might be an issue, it would've been for me had I visited with my family. As it is now I don't mind it at all.

Plussat: Convenience area.

Miinukset: I have stayed on the fifth floor but it still very noisy. There isn’t any double-panes widow. And windows aren’t clean.