Hanoi hotellit lähellä Dong Xuan Market

Plussat: Our room (a Grand Double) was essentially a suite, and was fabulous. On our return a day later (after a Ha Long Bay trip), we were upgraded to a suite - it wasn't as well-designed, the bathroom more awkward, and the air-con struggled! The next morning they changed us back to our original room class. We loved the Lobby Lounge for drinks, the breakfast was really superb, and the staff in both outlets were friendly and helpful. The spa treatments were good.

Miinukset: We booked a hotel taxi to get to the airport, and stressed we were flying domestic. It took us to the International terminal. The pool was small, with no real shade, so we didn't use it.

Plussat: Best hotel in Hanoi. Especially the breakfast buffet is fantastic.

Miinukset: Even there were no smoking room on my floor, it smells a lot.

Plussat: A good hospitality and willing to help of their staff.

Plussat: Not value for the money.

Miinukset: Location.

Plussat: Breakfast is nice with a variety of choices. The best part is freshly squeeze fruit juices upon request.

Miinukset: Shower facilities. There is no separate shower area with bath tub.

Plussat: Awesome Breakfast with really everything you can Imagine. Supportive staff and good Communication before and during the stay

Miinukset: Even everything was perfect. 150 Euro per Night in Vietnam is too expensive. Also the Hotel own Club costs additional entry fee and Drinks are also expensive.

Plussat: Bed is really comfortable

Miinukset: One of my worst check in experiences ever. Was not greeted with any smile at the front desk and was assigned a 2202 room that never exists. Felt really puzzling to not being able to find any door or room that says 2202, so I call the front desk for help. One by one, 3 staff took turn to come up to try and open the door of a room with no room number. They tried and tried and never gave up, causing me to be left stranded outside at the hall way for 15-20 min. In the end the door still couldn’t be opened. Absolutely speechless as I was extremely tired from a long day. Extremely disappointed on how the staff handled this as it shows how poorly trained the staff are when comes to handling such situation. I have to be the one who initiate to storm down to the ground floor and asked to change to another room. Very poor service and one horrendous check in experience is enough

Plussat: Love the airport pick up, the beds, the long pillows, and especially the amazing breakfast!

Miinukset: The sink in the bath tub was not working well. I’m surprised the cleaning staff did not report its s fix it

Plussat: The service was fantastic! Rooms were very comfortable

Miinukset: The smell in the lobby was too strong from the air freshener scent. It gave me a headache

Plussat: Quality and comfort of the rooms and friendly staff.

Miinukset: None

Plussat: room, facilities, tiny caffe Latte for breakfast rather than a mug

Miinukset: check-in 3 PM or later.

Miinukset: Breakfast should have more vegetarian options

Plussat: The break fast

Miinukset: The smell of the lake

Plussat: I loved the panoramic view from the overwater pavilion. I also liked that you have a choice between staying at the main building and the overwater pavilion.

Miinukset: Too many people at the swimming pool, and not enough couches / chaise lounge chairs for everyone.

Plussat: Great staff & hotel.

Miinukset: Small swimming pool & sunbathing area

Plussat: The serenity and quietness in the property

Miinukset: The food options for vegetarian. They offered us two king size beds instead of one queen size beds. I had to fight with lady manager to get the room changed.

Plussat: View from my room was awesome. Definitely a 5 star property.

Miinukset: Slightly expensive. Room upgrade options were provided after the booking. Also i had to buy additional bed as room did not have king size bed. Breakfast had very few vegetarian options. Also felt that hotel was too crowded.

Plussat: Modern, nice over the water villas, solid room service, good housekeeping, location is OK if fine taxing to old quarter and back, which we were, sunset bar is convenient, EXO tour services, Saigon is exceptional

Miinukset: Tons of birds/bats/some flying creatures around the villas at night, mosquitos are totally out of control on the exterior walls and common areas, less AC in the lobby, pool is modestly sized and crowded with children, staff has broken English ability at best, horrible pours of wine at the restaurants

Miinukset: Air con smell was so bad like moldy.

Plussat: Spa, location, the dinner buffet

Miinukset: Nothing really

Plussat: The view, the location and everything

Miinukset: Nothing

Plussat: Very helpful staffs; my gratitude especially goes to Ms. Flower and Ms. Rose, who arranged our airport transfers. We got upgraded to more spacious family rooms, which is great for tired travellers arriving Hanoi in the middle of the night. The rooms were clean and well-equipped with all necessary facilities. The mattresses and pillows were nice, giving us good sleep. The breakfast was awesome, we could choose from the menu as well as from the buffet tables. They even arranged another parter hotel for our extended stay in Hanoi, which went perfectly. Overall, it was a very pleasant stay in Hanoi with Golden Moment Hotel. I’d highly recommend.

Miinukset: The facilities in the rooms could be better, such as switches and shower head.

Plussat: We had a fantastic stay at the Golden Moment. The staff were friendly and helpful. They gave us great recommendations for food. We were treated with a surprise upgrade, cake and room decorations to help us celebrate our wedding anniversary and birthday. This was totally unexpected but definitely very appreciated. We booked a fantastic street food tour through the hotel and couldn’t have been more pleased- our guide Thomas was awesome. Breakfast was simple but done well- although the first day it took a little while for the food to be prepared. Room was basic but clean and comfortable. Everything we needed it to be. Fantastic location in the centre of everything.

Miinukset: It was all fab!

Plussat: The receptionist spoke very good English and was very helpful.

Miinukset: There were no bath towels on arrival and also the bed wasn’t made up, however this was quickly fixed by the wonderful receptionist.

Plussat: Ligging was perfect in central Hanoi. Sfeer was familiair. Kwaliteit en prijs was prima.

Plussat: Exceeded expectations. The staff was excellent, helpful in many ways and always friendly. Breakfast was more than I had hoped for with a large selection. The facilities are old but well maintained. Even the elevator was fast. The location is perfect, 1 block from weekend night market and 2 or 3 blocks from the lake. For me, walking around the lake, especially on the weekend, was the highlight of Hanoi, but be prepared to get many requests to practice English. Some may be speaking with a Texas accent after my trip.

Plussat: Friendly and helpfull

Miinukset: Not connected room

Plussat: Hotellin henkilökunta oli aivan mahtava - retket, varauksen muokkaaminen, lentokenttäkuljetus - kaikki järjestyivät yli odotusten. Aamiaisella kannattaa valita omena-hunajalettu, aivan taivaallinen! Lähistöllä on kivoja ravintoloita myös.

Plussat: Location and excellent friendly service by hotel staff especially Ms Rose and Mr.Hai. We stayed here before and recommended our friends and relatives to stay here too. Good value for the room rate plus breakfast . Save up the money on room and spent it on nearby massage spa ( esp oriental spa or Lemongrass spa - our recommendation) and restaurant food ( esp Thai Express - our recommendation )

Miinukset: Wifi at certain spot in our room at level 5 is rather weak.

Plussat: Great location, engaging and very helpful staff, spacious room, great breakfasts

Plussat: Good location for old quarter visit. Room is spacious with everything you need for a good night of sleep. Friendly staff. We booked a late flight and were able to store our luggage at the hotel during the day, they have a room where you can freshen up before you go to the airport.

Miinukset: Nothing.

Plussat: Location, engaging and very helpful staff, spacious room, great breakfast

Miinukset: Nothing

Plussat: Location was great if you want to stay in the heart od the city. Very clean and comfortable bed. The rooms and bathrooms were very new ( the hotel in general). The breakfast is good and enough for hungry people.

Plussat: This hotel was a great stay. King treatment from the time I stepped from the cab to the time I checked out.

Miinukset: Nothing to dislike.

Plussat: Excellent staff The club room is excellent value Absolutely brilliant mattresses for a comfortable sleep Great location, views

Miinukset: The rooms look slightly dated

Plussat: Staff were amazing, view from the room was beautiful. The bed was so comfortable! Spent the day after a long flight at the spa & with room service. Exceeded expectations. Would definitely return

Plussat: Amazing breakfast and rooftop bar! Very clean rooms and very, very kind staff. I’ll definitely come back!

Plussat: The staff were fabulous and personable. The location ideal close to the old part of the city. Great view over West Lake.

Miinukset: Nothing to note.

Plussat: Friendly staff, Nice clean room.

Plussat: very busy corner area location. when checking in we paid extra for upgrade to suite - has 02 rooms connected and share same foyer.but not what expected paying USD100 ADDITIONAL UPGRADE PER NIGHT.. some issues with keys but sorted out by hotel. breakfast is so.. so... room lighting is so .. so. main lobby represent nice, but room is a bit old compare to other Pan Pacific hotel. kids did mess up slight when they order room-services. Hotel staff did clean up , but they did not clean up to our expectation.. could have do better cleaning. Overall good clean hotel and reasonable budget for family stay.

Plussat: I did not take advantage of breakfast as I had early morning cruise, but the location was great.

Miinukset: traveler lounge could be updated with new furniture as cushion was sunk into couch...

Plussat: Lovely helpful staff. Beautiful room. We loved our evening at the rooftop bar, it was the perfect view.

Plussat: Great hotel, very nice staff with great humour, amazing rooftop bar!! Everything was perfect!!

Plussat: Amazing staff and spacious rooms. The best in Hanoi.

Plussat: Room was great and the breakfast buffet was wonderful.

Plussat: Well warm welcome

Miinukset: Cocktails prices

Plussat: The staff where helpful

Miinukset: Outdoor pool are a very pot , also areas outside the bar area need upgrade Rooms are tired

Plussat: Nothing at all. Worst stay by far.

Miinukset: To be honest i did not liked anything about the hotel, except the location. It was my worst stays till yet. Me n my partner are business travellers and have stayed in almost all good brands for 5stars and 7stars in many countries. Truly this Hilton Hanoi is by far the worst. Firstly, when we reached no bell boy came to receive, so we had to carry our luggage ourselves. Staff at reception was very blunt. Vietnam hotels and people are known for their wonderful hospitality. Hilton did not offer any. Our stay was much better last time when we stayed in boutique 4 star hotels in Hanoi. They offered such a warm welcome and full attention and i was truly amazed by the hospitality. During checkout when we mentioned all this as a feedback, still no bellboy came to get the luggage and escort us to the car. Secondly, rooms were old and even the dustbins were in poor condition. Carpets damp. Thirdly, last room dining can be ordered till 10pm which is not expected in such brands. 5 star hotels maintain some standards which Hilton Hanoi did not. Worst services n much worse the hospitality.

Plussat: Friendly staff, comfortable rooms

Plussat: Overall service, standard and location.

Miinukset: All good

Plussat: great location, easy access to almost anywhere~ great variety at breakfast, tons of things you can enjoy

Miinukset: the drainage system in the bathroom is NOT okay at all my partner slipped and injured his knee, and it still hurts him now

Plussat: Great Service and friendly staff Great Location Beautiful lobby

Miinukset: It didn't feel like a five star hotel when I was in the room. It wasn't bad but not like a five star hotel.

Plussat: Superb location

Miinukset: The air-conditioning sounds a bit creepy to me

Plussat: Location

Miinukset: Too old

Plussat: Not a lot ... needs a revamp

Plussat: The breakfast was great, I liked the juices that could be produced