Hanoi hotellit Ba Đình District

Plussat: Great hotel and perfect location for exploring around the old Quarter. Staff were friendly and helpful. Breakfast was plentiful and a good selection. The hotel laundry service came back smelling amazing! Would definitely recommend!

Miinukset: No downsides, we had a great stay.

Plussat: Communication with staff was good, they helped book my excursions before I arrived. Also helped book airport transfer. View from restraunt at breakfast was nice. Not too far from all the sights. Waiters/waitress at breakfast were nice

Miinukset: Family room was smaller than I expected, no entertainment facilities in the evening other than a spa. Although location was not far from main sights, hotel is on a busy main road...bit difficult for families with children as there is hardly any pavements available to walk on as motorbikes parked everywhere.

Plussat: Clean sheets

Miinukset: Nothing

Plussat: Staff were so helpful and friendly. Location also great as beside the old quarter of the city. Hotel room , very comfortable and quiet

Miinukset: There was nothing we didn't like.

Plussat: Good location albeit a very busy area. Friendly staff. Comfortable room and reasonable bathroom, the room was a bit dark. Price paid was appropriate for room occupied with breakfast included.

Plussat: Hanoi was cold and wet so it was great to have heating from the ac to be comfortable and dry us out

Miinukset: Building decor dull. TV pictutre poor..was told it was the weather but it didnt improve when weather turned fine.

Plussat: It’s located right on the outside of the old town which is very easy to walk to The staff are very friendly and helpful We could not hear any traffic noise from our room The breakfast had everything we could have wanted

Plussat: Skies were clear, so the view was breath taking. Different times of the year you may have zero view due to clouds/fog. Breakfast was great did nicely with the Asian and Western blend. I liked the outdoor pool too.

Miinukset: This was a great deal, so don't have anything to complain about. I've lived in Asia for over 10 years and this is definitely a 5 star experience. Nothing I didn't like.

Plussat: perfect

Miinukset: No

Plussat: Everything is set at the highest standard....

Miinukset: Absolutely nothing

Plussat: By far this is the best Hotel in Hanoi, best room, best deco , best service. You can't go wrong with it....

Miinukset: absolutely nothing....

Plussat: We loved the bkf, the services, the pool... everything

Plussat: Excellent staff and very good club lounge.

Plussat: Extensive breakfast area on the 2nd floor with a huge selection. Staff were sometimes a little over-eager clearing your table. Our room had twin beds, AC, a large flat screen TV with some English channels, Netflix, mini-fridge, unusual see-through (glass walls) bathroom with roll down shade. We experienced this type of bathroom in several other hotels in Vietnam.

Miinukset: Pool top area was a little sad but air quality at that time was not great.

Miinukset: television lack of English speaking news programmes

Plussat: The breakfast was alright and the staff was courteous.

Miinukset: The bed was quite hard. We had reserved an airport pick-up, I admit the day before but they had confirmed it. When we arrived at the airport nobody was here and we waited for an hour and 15 minutes.

Plussat: Very professional staff and wonderful breakfast. Location is not superb but is perfect if you can afford a little walk or a taxi.

Plussat: The new upgraded rooms

Miinukset: No late check out

Plussat: This is a lovely hotel tucked away from the main streets so it is nice a quiet. It is very clean and comfortable- and nothing was too much for the really lovely staff who all meet you with a smile. All amenities are great a small compact gym and a lovely rooftop pool!! Highly recommend!!

Miinukset: Nothing! There was no problems, every thing was seamless booking in and checking out!

Plussat: Quick check-in, ok location - not in Old part of the city but very close. Pastry and coffee for reasonable prices to buy. Staff helpful with trips. The view of the city is fine. Buffet breakfast is very good - plenty of variations. If you get Chinese tours here, avoid 8 am. The restaurant offers a full-day menu, food was ok, but a bit overpriced.

Miinukset: The bathroom is not greatly designed - water from the shower goes on the floor - it is wet everywhere. Same with electric sockets - 2 are under the bed - really? The pool is not heated so do not pay for this hotel almost double price of 4* if you cannot use it. They are offering a hotel taxi almost double the price as a city one in meaning it is safer ... it is nonsense - a taxi is a taxi.

Plussat: Awesome service. It was a last minute booking because we have a slide change of the itinerary. We checked in at 9pm night after we returned from Halong, we were exhausted. The check in process was speedy, the Japanese restaurant still served us in their last 20 minutes of closing time, the food was superb, especially curry chicken. You can order the food from the room as well. We have everything in the two bedroom executive apartment, including kitchen, washer and hair dryer. This is a great place for family traveller. Strongly recommend !!!

Miinukset: Nothing.

Plussat: Room is clean, staffs are friendly.

Miinukset: Breakfast is too poor, they have only two options: noodle/porridge. They have sandwich bread + butter + egg + hot dog with some vegi and fruits. That's all. So the next day we have to eat outside. You should bring your adapter cuz they use Singapore socket.

Plussat: everything was great except 1 of the aircons was very noisy

Miinukset: one of the aircons was noisy, hope it will be fixed by the time im coming again :)

Plussat: The lake view

Miinukset: Since it's an apartment, it did not have any groceries or shopping mart nearby. Also the Lakeview was great but the area seemed off the main centre. The breakfast was not available on Day 2. No one asked us if it would good to eat something ad we had an early start.

Plussat: Its very old but very nice serviced aparments, great value for money and great lake view

Miinukset: This is my second time in Somerset West Lake and i love it except loud aircons in both rooms. Also it was not cool enough. You need to fix that asap

Plussat: Washing machine

Miinukset: Only one complementary breakfast offered with our two person stay, never come across that, especially at what is supposed to be a higher end hotel. Expected better service from staff as well.

Plussat: Very good location for interesting restaurants. Quiet room, good comfortable bed. Helpful staff

Miinukset: The restaurant food is expensive and dull compared with the cafes and food stalls just outside

Plussat: Not too many options

Plussat: Free internet, spacious room fast elevators

Miinukset: breakfast - the "warm" food was served lukewarm and it was too fare from center

Plussat: Location and access to old quarters for visits of tourist attractions

Miinukset: Hotel staff were indifferent to customer comment and suggestions. Elevators were old and speakers of the elevator keep creating sshi! sound. I suggested different hotel staff at different point in time to fix the problem but no reaction followed. Hotels have year end parties in January, seasonal events in most of Hanoi hotel but Daewoo hotel events were extremely terrible as their event speakers were so loud and we could not take rest in the room up until 10:00PM. It used to be nice hotel but they failed to invest for maintenance; carpets were worn out too much and bathroom doors squeaking.

Plussat: The staff

Miinukset: The price

Plussat: Price, location, food service

Miinukset: Proximity to smaller convenient stores.

Plussat: Good location, clean hotel.

Miinukset: I don't like the way reception keep money of Guests for deposit incase we break something.

Plussat: One of the best Business hotel in Hanoi

Miinukset: nothing

Plussat: Location

Miinukset: Lounge was very poor

Miinukset: Quite far from the center of the city

Plussat: It's a very good hotel. Clean, friendly staff, well equipped.

Miinukset: I found the breakfast buffet a bit poor. Perhaps to eastern, not many cereals, no fresh orange juice.