Hanoi hotellit Đống Đa District

Miinukset: No tour operators would pickup or drop off

Plussat: Most of the staffs are friendly and efficient. The breakfast is abundant and delicious. The location is quite convenient to the shopping center or historical sceneries. I will choose this hotel when I go to Hanoi again.

Miinukset: I have checked in two rooms (room 1403 and 714) on August 6th. And on August 7th, the receptionist Miss Ha checked in my third room (for my elder sister) at around 11:00 A.M. She told me that the room is not available yet, I said, Okay, my sister could wait in my mother's room (Room 1403 which has been checked in on August 6th) and I told her to try to get a clean room earlier. At the same time, I told her to send the luggages to room 1403. However, we waited till 14:05, there is no message of room or the luggages. I called her, she said the room will be ready in 5 minutes and she would ask her colleague to send the room key to 1403. Can you image there isn't even one clean room in past three hours? Ten minutes later, there is no key. I went downstairs to the front desk and pushed her to give me the room personally. Let's talk about the luggages. At 11:00 A.M., I have told her to send the luggages to room 1403, 14:05 the luggages are still at the concierge. I pushed her to send them to the room in the phone, then 14:15, the luggages are still at the concierge. 14:15 I went to the front desk to push her, she promised me to send the luggages immediately. Then twenty minutes later, no one touches the luggages. And when I went to the front desk to check what happened. The receptionist told me that Miss Ha got off work just now and has left! And she even didn't tell her colleague to send the luggages to my room before she left. I turned to the luggages to pick up them to the room by myself. At this time, the bellman saw and helped me to send all the luggages to the room with high efficiency. I have been staying in Pullman Hanoi for many years. It's first time for me to meet such staff as Miss Ha!

Plussat: The bed was comfortable

Miinukset: Need to do something to improve the checking in process

Plussat: The spa staff were extremely nice

Miinukset: Check in staff totally unhelpful Will never stay in a Pullman hotel again And would not recommend it to anyone else

Plussat: The staff were very accommodating to every need that comes with having 3 kids in tow. Adjoining rooms were a great plus.

Miinukset: Some of the guests were smoking on our floor which made our room smell.

Plussat: After getting out of hospital, the assistant manager upgraded us to the suite on the 6th floor, this was amazing and as I had to rest before flying, a few days in this room did me wonders. We truly appreciated the personal service and amazing help from all staff concerned ensuring our stay was comfortable as possibly.

Plussat: Very well maintained rooms and always clean

Plussat: Very cozy and comfortable room. Very nice staff and amazing breakfast.

Miinukset: A bit far from the center of Hanoi.

Plussat: Breakfast and clean/grand hotel appearance. Good price and value

Miinukset: Location could be more central for tourist activity, but this isn’t an issue given cheap Ubers/taxis

Plussat: Room is clean and staff are very polite. Checking out was a breeze.

Miinukset: The hotel is getting rather old and may not be worth continuously charging at this rate, without a renovation anytime soon. I was not provided an invoice/receipt during checkout. I remembered too late, while on the way to the airport.

Plussat: Good amentities, clean

Miinukset: price is a lil bit too high

Plussat: Location was amazing and it was the best breakfast i had in Vietnam

Miinukset: The staff where amazing very polite and professional

Plussat: Near train station and old quarter

Miinukset: Breakfast

Plussat: the bed was soft.

Miinukset: staff was rude-the one with birthmark on his face. other staffs can barely speak and understand English.the lobby was so noisy, I thought I was in the market. food was not delicious. fruits were not sweet. air conditioner was not cold.

Plussat: nice hotel, good location.. friendly staff

Miinukset: ....

Plussat: Breakfast ...... so so, location is good.

Miinukset: Add more facilities

Plussat: The bed was one of the most cocomfortable beds I've ever slept in. The breakfast was excellent.

Plussat: Very helpful, professional and efficient staff. Great location very close to Hanoi Railway Station (600m or 7 min walk) and the very handy #86 Airport bus. Shops, bars and restaurants as well as primary tourist attractions (700m to Temple of Literature, 800m to the Thang Long Citadel, 1.2km to the Ho Chi Mehn Mausoleum and 1.7km to the Ngoc Son Temple and the lake and Puppet Theatre) all conveniently located to the hotel. I was upgraded to an 8th floor suite and the rooms were big and comfortable with a nice, comfortable bed. Lovely welcome drink and fruit. Nice and quiet at night. Excellent, fast WiFi. Lovely breakfast, with real coffee, up on the 11th and the restaurant made a nice lunch, too.

Plussat: Excellent hotel just a walk from the train station. Staff were terrific from arrival with complimentary fruit and mango smoothie. Walking distance to most major attractions. We stayed in four hotels over 10 days in Vietnam and this was our favourite due to location, room size (massive!), friendly staff & excellent food from the 11th floor rooftop dining room.

Plussat: I mean everything was great. This is the first place I will grade with total 10 points

Plussat: I was very surprised about this stay , very clean and spacious rooms with very comfortable beds, very friendly and welcoming staffs , my favorite was the staffs in the restaurant on the top floor , very clean and very good food .

Miinukset: Nothing

Plussat: It was a good hotel , staff was very helpful and supportive in every requirement. The hotel was very clean and tidy. I would love to come back again for my next trip