Hanoi hotellit lähellä Temple of Literature

Plussat: Food very nice. (Breakfast or Dinner)

Miinukset: Staff friendly and very fast check in..

Plussat: The welcome we recieved was amazing. The staff was informative and helpful. The breakfast exceeded my expectations. Such a great spread of food

Plussat: Staff are wonderful, they really make this place special. Balcony over the street is delightful. Rooms are lovely, laundry is super efficient. Great location right near train street and lovely walking all around, quieter than the middle of the old quarter.

Miinukset: Pool is too small, too busy, only 5 beds for whole hotel and always a bit dirty with foamy water, it didn’t feel clean and we didn’t bother with it. Spa was closed so had to go to sister hotel which wasn’t great.

Plussat: Staff is extremely helpful. Breakfast has a good spread and tasty. Room is fine although it has no window. The location is excellent.

Miinukset: Tour desk offers are expensive compared to outside. Massage & spa below is not worth the price. Poorly trained staff and not very clean.

Plussat: Very friendly stuff striving to fulfil every wish.

Plussat: the welcome reception is friendly and helpful.

Miinukset: NIL

Plussat: We found the staff to be amazing - friendly, helpful and efficient. They made me feel like family. The breakfast was good and the room overlooking the street was large, comfortable and tastefully decorated with a European touch. The restaurant had very good Vietnamese food.

Miinukset: Our first room was small and had no outside looking windows. Nothing can be done about this because of the nature of Hanoi buildings. I suggest a room with a window looking out on street or back. The bathroom had a cheap tub with shower. The tub was not installed properly so it is difficult to not get lots of water on the floor.

Plussat: Nice breakfast. Had dinner at the restaurant too and it was surprisingly good.

Miinukset: More lighting in the bathroom.

Plussat: The staff was amazing. Our checkout had to be before breakfast due to an early flight. The staff packed us a huge takeaway breakfast. They also called tours we booked ourselves to confirm pick up time. The staff also offered to send someone out to buy us international sim cards. Every single staff was friendly and helpful.

Miinukset: The only negative thing is lack of soundproof. We could hear neighbouring rooms walking around. They have an open staircase so you can hear people check in too. It wasn't a huge issue, there was just one group that was really noisy late at night.

Plussat: Staff are amazing, room is amazing, I want to come back to Hanoi just to stay here.

Plussat: Spacious interconnecting family rooms, great staff

Miinukset: One poorly cooked dish during our meal in the restaurant in the evening.

Plussat: Everything is perfect. Staffs are super friendly and supportive. Breakfast is also being changed everyday with some menus. Location is little far from Hoankiem on foot under solar. But it is acceptable.

Miinukset: I didn't like anything.

Plussat: Some employees will go that extra mile. I wanted to eat cheaper local food and go to bai tu mountain and I had a ride from the supervisor. the owner of the hotel gave me a ride as well and help me to find an atm that charged cheaper fee

Miinukset: Employees do their best, but many of them don’t speak fluent English. is not very convenient located, although there are places and atm walkable distance

Plussat: Extremely helpful and kind stuff. Excellent location. We absolutely loved it !

Plussat: The room was clean and had everything we needed including complimentary fruit and snacks which was a lovely touch. Breakfast was good with a nice balance of foods. Service of all staff we encountered was excellent and they could not have been more accommodating and helpful!!

Miinukset: There was nothing really to complain about - the room was probably on the small side.

Plussat: The staff were excellent- great culture of customer service. The breakfast was excellent without going over the top.

Plussat: Location was superb

Miinukset: The room lighting is not conducive for business traveller

Plussat: Awesome hotel in Hanoi’s old quarter with very comfortable and quality room and bathroom. Location was perfect with a great choice of shops and street food restaurants close by. Breakfast buffet was delicious and had a good variety of asian and western food. Fruits and snacks were also provided in the room, just like tea and coffee. My parents got a very beautiful flower decoration in the room for their anniversary what I really appreciated. The hotel staff was extremely helpful and always friendly. Special thanks to Lucy, who organized us a fantastic Ha Long Bay day trip and provided all the information we needed. Excellent value for money. Thank you all!

Plussat: VERY helpful staff - excellent selection of food at breakfast

Miinukset: Nothing

Plussat: Outstanding service, very corteous, competent and helpful staff which made every effort to make our stay inmidst Old Town a very pleasant one. Excellent breakfast, impeccable clean rooms with every comfort - we really enjoyed both visits in this absolutely perfect hotel.

Miinukset: As usual in this neighbourhood outside ambiente is characterized by construction sites and heavy traffic. But this is normal for a busy street in Hanoi´s Old town. Room with a street view was nevertheless comfortable and calm thanks to good windows and curtains. We can deeply recommend this location for a central and comfortable stay in Hanoi.

Plussat: Staff very friendly and attentive at all hours. Room was a good size, and decent shower. Free snacks and drinks were a definite bonus. Great location with lots of good restaurants nearby. Nice building.

Miinukset: I've been spoilt by having amazing breakfasts at other hotels in Vietnam. There was nothing particularly bad about breakfast here, but it also lacked local Vietnamese options/flair. Vietnam is associated with amazing food, but breakfast here was just OK. Air conditioner condensate pipe got blocked and started spraying water into the room late at night. Had to call front desk to have it resolved. Usually caused by maintenance issues with them not being cleaned regularly enough. On the plus side this was resolved quickly by front desk staff with a screw driver and magic straw. I guess this happens pretty regularly. Minibar lacking price list, or indication that the items had to be paid for. We didn't consume any of them, so not a real issue. Likely just our room and price list got misplaced.

Plussat: The staff at this hotel are absolutely fantastic. They attend to every detail no matter how minute to ensure that everything is taken care of. The trips to Sa Pa and Lan Ha Bay were beyond expectations and we received excellent deals and upgrades at every stage of our trip. Thomas and Leah are without a doubt the best hotel operators I've come across in a long time and I used to be a concierge at a 5 star hotel in Melbourne.

Miinukset: Nothing, the place is perfect and the staff go above and beyond

Plussat: Our room (a Grand Double) was essentially a suite, and was fabulous. On our return a day later (after a Ha Long Bay trip), we were upgraded to a suite - it wasn't as well-designed, the bathroom more awkward, and the air-con struggled! The next morning they changed us back to our original room class. We loved the Lobby Lounge for drinks, the breakfast was really superb, and the staff in both outlets were friendly and helpful. The spa treatments were good.

Miinukset: We booked a hotel taxi to get to the airport, and stressed we were flying domestic. It took us to the International terminal. The pool was small, with no real shade, so we didn't use it.

Plussat: Best hotel in Hanoi. Especially the breakfast buffet is fantastic.

Miinukset: Even there were no smoking room on my floor, it smells a lot.

Plussat: A good hospitality and willing to help of their staff.

Plussat: Not value for the money.

Miinukset: Location.

Plussat: Breakfast is nice with a variety of choices. The best part is freshly squeeze fruit juices upon request.

Miinukset: Shower facilities. There is no separate shower area with bath tub.

Plussat: Awesome Breakfast with really everything you can Imagine. Supportive staff and good Communication before and during the stay

Miinukset: Even everything was perfect. 150 Euro per Night in Vietnam is too expensive. Also the Hotel own Club costs additional entry fee and Drinks are also expensive.

Plussat: Bed is really comfortable

Miinukset: One of my worst check in experiences ever. Was not greeted with any smile at the front desk and was assigned a 2202 room that never exists. Felt really puzzling to not being able to find any door or room that says 2202, so I call the front desk for help. One by one, 3 staff took turn to come up to try and open the door of a room with no room number. They tried and tried and never gave up, causing me to be left stranded outside at the hall way for 15-20 min. In the end the door still couldn’t be opened. Absolutely speechless as I was extremely tired from a long day. Extremely disappointed on how the staff handled this as it shows how poorly trained the staff are when comes to handling such situation. I have to be the one who initiate to storm down to the ground floor and asked to change to another room. Very poor service and one horrendous check in experience is enough

Plussat: Love the airport pick up, the beds, the long pillows, and especially the amazing breakfast!

Miinukset: The sink in the bath tub was not working well. I’m surprised the cleaning staff did not report its s fix it

Plussat: The service was fantastic! Rooms were very comfortable

Miinukset: The smell in the lobby was too strong from the air freshener scent. It gave me a headache

Plussat: Quality and comfort of the rooms and friendly staff.

Miinukset: None

Plussat: The location!

Miinukset: The breakfast was not bad but it wasnt good enough for price also. And the room is not so spacious..

Plussat: Location and amenities were excellent

Plussat: The breakfast was great,a lot of kind of food.We swam at roof pool.We could stay at lobby for waiting time.

Miinukset: We were placed at the back of the property overlooking a construction site. Small room. Very poor value for the cost of the property. The pool was tired and shabby. Did not reflect the pictures. The hotel needs some love by the owners. We loved the artwork around the hotel. The lobby however was kitsch.

Plussat: Great location; very close to a lot of attractions.

Miinukset: The pool wasn’t particular impressive.

Plussat: Pool was not what it looked like in the photos and was a let down. It was a big concrete area, with glass roof, it would have been nicer to have big umbrellas, and in general improve that area

Miinukset: The pool

Plussat: The staff were extremely attentive and helpful. Little touches like a glass of cold juice upon arrival, help with the cases, opening the doors for us, complimentary fruit in our room.. made it feel very welcoming. The hotel is immaculate and feels very fresh. It is very central to everything but still very peaceful inside. Would definitely recommend this place to anyone coming to Hanoi.

Miinukset: Nothing

Plussat: Very comfortable and serene hotel. Staff were very friendly and helpful

Miinukset: Rooftop pool area needs to be renovated as it’s looking a little dilapidated

Plussat: Great location and faciliitiew

Miinukset: Lack of hygiene. Found many ants in the bed. Also the rooftop bar staff has abusive practices

Plussat: Pool, room and foyer were nice

Miinukset: Excessive cost for pool bar drinks, and ten Australian dollars cost for one bottle of small water. 10 times the price compared to local shops. One coffee sachet per person only, had to ask for extra toilet roll, poor service for 5 star. Hotel however was nice.

Plussat: The hotel is beautiful, like an art gallery.

Miinukset: Staff at the spa was extremely pushy for tips, that spoiled the whole experience;(

Plussat: Ystävällinen palvelu, upeat tilat, aamiainen ja loistava sijainti

Miinukset: Aulassa kylmä

Plussat: The staff were really welcoming, and the hotel was in a great location.

Miinukset: The breakfast wasn't the best, and the bathroom wasn't clean

Plussat: Really helpful and friendly staff, nice room, very close to the main attractions, airport transfer a plus.

Plussat: staff

Miinukset: all good

Plussat: The breakfast was lovely. Big selection of food. Rooms nice and had air con.

Miinukset: No pool but don’t know if many hotels have pool in Hanoi as land is expensive.

Plussat: Staff was very helpful in any of our needs

Miinukset: Mostly the atmosphere and friendly staff

Plussat: Cleanliness throughout hotel Front desk staff helpful and organised Breakfast was very good

Plussat: The staff are extremely helpful, the rooms were clean and comfortable. The AC is good and the WIFi works well in reception but not so great in the room I had. Fantastic for the price I paid. I also had the airport transfer and it was on time and a reasonable price.

Plussat: Good location.

Miinukset: We forgot our iPhone charger in the room , when we came ask for it staff said there are other guests but they would ask them and call us. They never

Plussat: I stayed there before starting a group tour. It is in a good location about 20-30 min walk from the old centre and the lake. The staff were friendly and helpful. The breakfast was simple but good and fresh eggs cooked to order. I booked a massage at the spa last minute and they were able to fit me in with no problems.

Miinukset: The hotel was great, just one tip. The restaurant ‘Home’ was recommended to me by the staff on the reception desk. The food there was delicious but it was very expensive. A moderately priced restaurant would have been good.

Plussat: Great and comfy rooms, excellent beds

Miinukset: Very noisy, you hear everything especially if there are kids and teenagers in the next rooms