Hanoi hotellit lähellä Temple of Literature

Plussat: The breakfast was delicious and there was a huge variety of food to select from. The staff were very friendly and attentive - they looked after our every need. We loved the location being in the busy, lively Old Quarter but only because we could retreat to the tranquility of the hotel. Our room was extremely quiet and our bed very comfortable. We would highly recommend this accomodation.

Miinukset: Nothing!

Plussat: This hotel is so nice. The staff are extremely helpful, the breakfast was outstanding and the rooms are quiet and relaxing. A lovely place to stay.

Plussat: Fantastic personal service Friendly and helpful staff Great room Peaceful haven in old city Great breakfast

Plussat: Everything!

Miinukset: Could have been easier to get/make a cup of milk tea.

Plussat: The food is great The staff is extraordinary

Plussat: General appearance and staff

Plussat: The staff specially Alice were excellent. The breakfast was very good with many options.

Miinukset: Room size but we were right in the heart of the old city where rooms tend to be small.

Plussat: I travelled with two of my friends. Since the time we arrived until we left that hotel, the staffs were awesome. * The rooms are super clean and very modern designs. * The staffs are genuinely positive individuals and very helpful with anything from tours and extended for our stay. * Very professional and fancy Hotel. * The food was sooo good, their breakfast was everything, specially their sweet yogurt.

Plussat: The room and restaurant were top notch but what made La Siesta stands out was its staff. We had trouble with a tour booking (separate from the hotel) and they helped us call repeatedly to negotiate pick up times and payment. They took care of our luggage in switching to a different hotel after the tour too. It made travel easy and they treated us like family. Had we known, we would never have changed our hotel when we're came back to hanoi. Hands down, would recommend as a first pick.

Miinukset: Nothing, and I'm picky!

Plussat: Breakfast was excellent, staff were always going out of their way to assist.

Miinukset: I think everything was perfect, I cannot fault.

Plussat: Stellar facility, breakfast, and location, but the standout feature by far is the warm, helpful, and friendly staff. Linh, Quynh, and Tien all went out of their way to look after us, and especially our daughter. When we return to Hanoi we will undoubtedly look at La Siesta or one of its sister properties.

Miinukset: The hotel is under a lot of renovation which is expected to be completed relatively soon. This was a non-issue during the nights and evenings, and only affected us because our daughter needs a nap during the daytime.

Plussat: The hotel is very charming, comfortable and with a very nice ambiance. Staff are able to speak many languages and always able to guide us through the gigantic place. Location as well is perfect. Between the Opera and the lake hence almost everything was in walking distance. Breakfast was also great with plenty of option of very fresh. Massage from the Spa was one of the best I got in Vietnam (~5-6) with finally a foot bath that many don't offer.

Miinukset: The coffee at breakfast was somehow either too light or too strong. The hotel is so huge that we got lost hence, signage would have been welcome. If we want to nitpick about (a little), swimming pool is a bit small and there is a smell of old furniture...

Plussat: Attention to detail and elegance in all reapects

Miinukset: Nothing of note

Miinukset: The history and the way it has been preserved.

Plussat: The atmosphere of the hotel

Miinukset: Nothing, the hotel is outstanding

Plussat: Very beautiful and luxurious hotel- a treat for us! Exemplary service, the staff helped immensely when our flight was changed and our pre arranged transfer did not show up at the last minute. The pool is divine and multiple restaurants and bars on site was convenient for late night relaxation. Close to the centre of everything in Hanoi, a quick walk to the old quarter and great street eats. Would definitely go back

Plussat: As soon as you step inside this hotel you can feel its history and admire its beautiful style and architecture. The staff is always ready to assist you but not intrusive. The pool and garden are really nice and peaceful and the shops inside the hotel have a nice selection of items, not to mention the very high quality of the products sold at the epicerie. We stayed in a room in the old wing to fully appreciate the charme of this old grand hotel and I cannot really complain: the room was huge and tastefully decorated, the marble bathroom was very spacious, the sofitel beds are always nice and the views on the pool and courtyard were relaxing.

Miinukset: The extra-bed needs to be improved, the mattress and general comfort is not really up to the hotel standards.

Plussat: I loved the attentive staff and the way they always reacted very well: to bring a razor to the room, to send restaurant recommendation, linen shop recommendations ...

Plussat: The staff were courteous. The room was extremely clean! My stay was serene! Thank you!

Miinukset: So quiet but also well situated in Hanoi.

Miinukset: The hotel is advertised as being the oldest and fanciest hotel in Hanoi. We splurged and booked a room for one night with a small child. When we arrived, we were told that we would not have a room in the original hotel but would be given a room in the new addition. We needed to pay an extra 60 dollars to stay in the original section. They should make this policy clear to potential guests. We also requested a rollaway bed and they stuck it in the very tight living room, which was about 5 ft wide. The staff at the pool restaurant got our orders wrong--forgot my sons drink, and brought my husband the wrong beer

Plussat: Very good hotel but the staff need to be more polite.

Plussat: Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country

Plussat: The hotel and it’s staff were amazing. They made my stay in Vietnam very easy and enjoyable! I really enjoyed the hotel tour as well. The tour guide was very knowledgeable and very nice.

Plussat: Not value for the money.

Miinukset: Location.

Plussat: Love the suite room! Comfortable and awesome. Place is clean and the staff are polite too

Miinukset: Nothing I dislike this time

Plussat: Breakfast is nice with a variety of choices. The best part is freshly squeeze fruit juices upon request.

Miinukset: Shower facilities. There is no separate shower area with bath tub.

Plussat: High standard in all points of view, large rooms and well fonctionnal, good location

Miinukset: Swimming pool not so nice and clean, airport transport overpriced

Plussat: The breakfast was really good. I like the Viet Nam ice coffee very much.

Miinukset: None.

Plussat: I was on " The Level " with VIP services , Nice lounge idea good food serving.

Miinukset: The breakfast in the lounge was a bit limited. Some constructions on my floor was drilling during the day.

Plussat: We got a free upgrade to a junior suite and didn't need the extra bed we had ordered. Room was always clean and quiet, beds were very comfortable. Breakfast was excellent, plenty to choose. Nice life music in the lobby most evening.

Miinukset: Some confusion with babysitter and bill but staff was helpful and accommodating. Lots of water leaking under shower door.

Plussat: Poor location

Miinukset: Nothing

Plussat: A beautiful, clean peaceful hotel situated in the centre of an extremely busy city.

Miinukset: Nothing

Plussat: Location. Large bathrooms and quiet from the street.

Miinukset: Service is poor and pool area was not kept well. Front door service basically non existent with no gesture to help call a taxi. Fittings are ok but service needs more attention and authenticity

Miinukset: To much noise once there were works at the hotel and just the site aside are under construction a new hotel

Plussat: Location was perfect walking distance to everything and directly across from the lake. Roof top pool and bar was great for relaxation and views

Plussat: One of the best places in Hanoi. Excellent location, luxury accommodation.

Miinukset: They still making some construction works on the roof level, without any advance warning ... :(

Plussat: Great location great buffet breakfast

Miinukset: The noise up in pool area

Plussat: Great location and faciliitiew

Miinukset: Lack of hygiene. Found many ants in the bed. Also the rooftop bar staff has abusive practices

Plussat: Even though I checked out and left there, they kept our luggage for us when I came back to Hanoi. it was very helpful to spend the rest of my stay ing in Hanoi.

Plussat: Nice and Clean Hotel

Plussat: The overall look and impression when arriving. You may have the feeling of luxury with tasteful decoration and furniture. Staff was commonly nice and very helpful. The location is perfect, just in front of the lake and close to main attractions. The breakfast is very decent but surely not the best I got from a 5 stars hotel.

Miinukset: So much to tell unfortunately : The hotel is under renovation; not only itself but there is also a construction site just in front so that the view is very lamentable. My partner being pregnant,we asked for another room (as we were placed in front of the construction site) and the answer was that we could be relocated at the upper floor or need to pay an extra (construction started at 9 A.M. and could be heard in the whole hotel... very annoying during our breakfast). Hence staff was not very helpful. They provided only one key during the check-in and the key is mandatory for the air-con. Therefore each time we came to our room it was very warm and... smelly (humidity smell) Staff were also fixing the lift (one to reach the amenities), the swimming pool and one camera in the lift was completely broken with pieces on the floor. Hence, the overall impression after one hour was that the finish is so poor. I felt that even some staff were a bit embarrassed about the current conditions (on the rooftop especially) In conclusion, surely one of the most disappointing experience and 5 stars hotel I've been. Such a pity!

Plussat: Ideally located, beautifully appointed, and incredible staff!

Miinukset: We loved everything! Beautiful artwork throughout, relaxing rooftop pool, great food and a very helpful staff

Plussat: Ystävällinen palvelu, upeat tilat, aamiainen ja loistava sijainti

Miinukset: Aulassa kylmä

Plussat: The location

Miinukset: Dirty

Plussat: This was our second stay at this hotel and for a good reason. Julia and the rest of the team are really great and helpful. The hotel’s location is also superb. Thank again!

Plussat: The location and service was outstanding and Lucy was the best along with Daniel and Frank too. The food was great and the tour service 10 out of 10.....we loved it!

Plussat: Authentic food available all around

Miinukset: Super crowded ( I guess we should expected this from old town )

Plussat: Everything- the cleanliness, incredible staff, the private facilities and the bed - so comfortable. Great location- superb value for money.

Miinukset: Only thing I could gripe about is perhaps not enough fruit at breakfast - other than that excellent

Plussat: The staff here were very friendly and helpful in suggesting and organising activities, and keeping me updated on things like transport. They even packed a breakfast to-go for my early morning flight. I also found the location just right for me, walking distance to bars and restaurants without being right outside the super busy streets.

Plussat: Everything was excellent from beginning to end. It started with Lucy making arrangements to picking us up at the airport to the pleasant and speedy check in by Julia and the wonderful attention each morning by Caroline at the restaurant. We were extremely touched by everyone.

Plussat: Location. Staff

Miinukset: Room small

Plussat: The staff were all fantastic. They were friendly, professional and helpful - always on hand to share information on good places to visit both close and far away. The hotel is located in the heart of the Old Quarter, and is one of the best I've had the pleasure to stay at.

Plussat: The staff is very honest, helpful and cordial.

Miinukset: None.