Hanoi hotellit Tây Hồ District

Plussat: The location

Miinukset: The mosquito

Plussat: Very nice and clean hotel with a very polite and great staff.

Plussat: room, facilities, tiny caffe Latte for breakfast rather than a mug

Miinukset: check-in 3 PM or later.

Plussat: The staff were unbelievably helpful , food was amazing at the bar. Breakfast bar had an amazing selection. Bed was ridiculously comfy !

Miinukset: Price of a beer.. but still tasty

Plussat: service and the professionalism of each and every one

Miinukset: unrepaired bathtub tile, it may look small issue but it counts...amenities are provided and set-up was great and housekeeping was excellent, however those tin issue need to be paid attention.

Plussat: Location, Staff were professional, best breakfast I have had in all my travels

Miinukset: N/A

Plussat: good facilities

Miinukset: the massage service in the health center is not up to standard the restaurants are not really good

Plussat: Service was excellent

Miinukset: The bathroom bath tub, need refining improvement for the wall tile,it may small detail however it needs to fix, and to our over water villa room, room entrance and stairs wall needs to clean, it was dirty.

Plussat: Everything was Perfect!

Plussat: Big room, and nice pool area. Good training facility. Nice view. Some good restaurants near by. Good value for money. The staff were friendly and helpful.

Miinukset: A little bit outside the city. The restaurant and breakfast is not up to European standards, but okay.

Plussat: Location staff and rooms was comfortable!

Miinukset: They were all booked up when I wanted to stay for a month

Plussat: Perfect as always

Plussat: I would like to reconfirm how convenient is this residential place, after residing more than 10 times there. Staff are really helpful and considerate. Room are great, whatever you exspect from 5 star Hotel , specially beds.

Miinukset: The only thing could be improved is the variety of breakfast options as it might be boring after a while.

Plussat: Our stay was so comfortable. We loved the hotel and the staff we so friendly and helpful. Special mention to Jenny who helped us book the day cruise and Thomas who saved the day and helped me track my phone down as I had dropped it at the puppet show. The residences were lovely and spacious we stayed in the two bedroom apsrtment which had a beautiful view. We will be back, thank you so much

Miinukset: That we couldnt stay longer

Plussat: Well maintained and clean property.. location wise it’s away from the downtown, however is good for families who wish to have this kind of relaxation..

Plussat: WOW! this hotel is amazing. Nicest hotel we have stayed in Asia. Room was huge, clean and very comfortable. Staff were super friendly. The pool and gym facilities were brilliant. Highly recommended this hotel

Plussat: We could enjoy hotel service quietly and privitely. The pool is large and well maintained.

Miinukset: The meal menu is monotonous and food are not very delicious. There is no nice restaurant near the hotel.

Plussat: Brilliant customer service spacious clean comfortable rooms.

Plussat: This is hotel is perfect and excellent for Vacation and business. The crew was nice and kind, very helpful. We are a family that came there to vacation and we enjoyed. we are recommended on this hotel for who is traveling in Hanoi. This is the best hotel in Hanoi. Thank you about all!!

Plussat: The breakfast was nice without being great. I got there at 0930 and there was no juice left. Theres not a lot of variety but what there is is good

Miinukset: Probably the loacation. The hotel itself is great but I walked for an hour to find the more touristy spots.

Plussat: Check in is fast and efficient. All the hotel staff including the housekeeping staff speak English and are always keen to assist.

Miinukset: I've stayed at this hotel four times now and have not been offered an upgrade based on my loyalty to this hotel on my visits to Hanoi. Many hotels that I stay at as a repeat guest do value loyalty and offer free upgrades to the next room category.

Plussat: The room was fantastic and the facilities are great. The staff were very helpful and accommodating.

Plussat: Gym, pool, sauna, jacuzzi, big rooms

Miinukset: Food is expensive, location is quiet far from old district

Miinukset: One month later deposit not return my card

Plussat: A lot of facilities like gym, sauna, swimming pool, tennis courts and golf driving range

Plussat: helpful staff, nice pool, central but quiet location

Miinukset: don t opt for the rooms without window, they are noisy and pretty depressing. luckily the staff was helpful to chance

Plussat: Great spot, large pool and good gym. We booked last minute and ended up with room with a bath in the middle of the room. Very fancy!

Miinukset: Breakfast was a bit lacking.

Plussat: Nice view at night

Miinukset: No convenient shop nearby.

Plussat: Very convenient location. Kind hotelier. Clean room.

Miinukset: Ni nothing.

Plussat: driving range into the lake connected to the Hotel, that's simply awesome.

Plussat: The view from room window is awesome.

Miinukset: Menu for lunch especially, should offer more variety.

Plussat: The room and the location plus the staff are nice

Miinukset: No pool

Miinukset: We booked a suite here thinking it would be a small bit of luxury compared to a normal double room. On arrival, we realized the rooms were very average, the aircon didn’t work as well as we wanted it to, there were geckos in the hall, our fridge didn’t work at all and we had to request bathrobes since there were none in the room. Finally, when we checked out, we were shocked that they charged us SIXTY Australian dollars for a medium sized load laundry. Only when I complained, did they “realize” it was “only” a forty dollar charge- which is still ridiculously overpriced for Asia. Lastly, they charged one of our associates cards’ three times after check out. She only realized a few days later. Would NOT recommend this hotel at all.

Plussat: The staffs are nice and friendly.

Miinukset: The room was not how it looked like in booking website. It was more like a motel room with a dodgy design. There was a strong stuffy smell first when we entered the room and there was some water on the floor. The floor was a ceremic tyle instead of wood or parquet. There was a small of cigarette everywhere in the room especially on the certain. There was no hot water on the last day we stayed. We paid 2.7 million Vietnamese Dong for 2 nights for suite and the room they gave us was not worth the money we have paid.

Plussat: The staff are friendly and service-minded. The neighborhood and location are nice, though we hear a little bit of noise from main road. The view atop from the room is fantastic!

Miinukset: Just a little bit of noise from main road

Plussat: Nice staff, very polite and helpful, nice masseuse. Great view.

Plussat: The room was clean. Morning buffet was good. The view from cafe in 12th floor is beautiful

Miinukset: Extra pillows with different sizes Staff forgot to give customer's passport

Plussat: We like the area. It is in between the airport and downtown. Everything is convenient. There are restaurants and grocery nearby. And what we love most is the front desk agent. Her name is Joly. She is very helpful. We had a hard time exchanging our money to Vietnam Dong (VND) but she exerted her effort to call someone and let us changed our money in the hotel. She also helped us with our itinerary and booked a restaurant for us, and even gave us a late checkout. we really appreciate her. And lastly, she is so thoughtful that before we flew back home, she gave us some goodies. We will definitely come back.

Miinukset: To add more breakfast choices and repair the bathroom. because it's leaking

Plussat: They have good staff and location is good and also very near to the airport. Staff service is good and response time is very good . Decent place to live . Lake view from room is good and lake view from roof top restaurant is very good

Miinukset: Property is very old , amenities are very old the . Breakfast was at good no variety and timing for closing is not as per the schedule mentioned in the booking. They need a serious renovation and top floor can be happening place , if they do real makeover. They should monetized the place and location.