Hanoi hotellit Tây Hồ District

Plussat: Big rooms

Plussat: We rented 4 rooms All seamed very comfortable and clean. Staff was extremely nice

Plussat: Room was spacious and very spacious. Great breakfast.

Plussat: Spacious entrance and comfortable chairs. Clean room.

Plussat: This was one of the best serviced residences I have ever stayed in. You are treated like a king. The one bed apartment is huge and spotless. Kitchen is brand new and room services will even do the dishes for you. Breakfast is amazing and the restaurant is fantastic. The gym is gigantic and brand new. The area is the West lake which is away from the noise and smog of Hanoi. I'd recommend to stay in the old quarter first, do the sight seeing and your Halong Bay cruise and then stay here for the end of your trip.

Plussat: Breakfast buffet was good.

Plussat: room, facilities, tiny caffe Latte for breakfast rather than a mug

Plussat: The only positive remark I can give is the girl at the reception was super professional and helpful.

Plussat: Wonderful

Plussat: The activities that the hotel provided made for the perfect staycation especially after being in lockdown during Covid! Thank you to the manager, Phong, and all of his staff for providing us with an amazing night away in our hometown city.

Plussat: Nice room view, comfy bed, helpful staff

Plussat: The buffet is excellent and great value for money

Plussat: The staff were lovely, the pool area was amazing and the rooms were beautiful. Overall I felt the food was greatly overpriced for what you end up getting. I am a vegan and I pre-warned the hotel. My first lunch was really disappointing and the waiting staff did not understand what veganism is.I had to order french fries and a bowl of lettuce for my lunch off the side order menu. I told the hotel about this and I must admit they went through a lot of effort to ensure that I had vegan options for dinner and breakfast and apologized for my disappointing lunch. However, even so I think that a hotel of this standard and international guest fare, should have wonderful, delicious and exciting vegan options on the menu in any case. Not just as an afterthought. It is 2020, there are very many vegans in the world and we should not have to feel like the hotel is going through some special effort to create something off menu. Research what it means and get your chefs, kitchens and staff to create vegan menu's with options. Not just a quick salad or simple pasta. There are amazing vegan restaurants in Hanoi and I could have easily had far better food, for less money somewhere else in Tay Ho.

Plussat: Had a really relaxing weekend. The staff were really helpful, the food was great and the room had a beautiful view right out over the lake. The breakfast was one of the best I have had in a hotel- lots of options.

Plussat: The hotel is located next to a beautiful lake and the sceneries are great with excellent service and very efficient and polite employees

Plussat: The room is beautiful and the hotel is very unique in the city and very nice. The staff are hungry for tips..but worth it to stay in

Plussat: superb, timely service, what you expect and this is what differentiates the 5* hotel from the 3* hotel.

Plussat: Absolutely excellent service! The staff were always friendly and ready to help with any request for assistance.

Plussat: Place is very peaceful and quite. I cannot comment about location as I did not have a chance to walk around. But seems to me that is a little far from downtown, 15 minutes by taxi.

Plussat: The hotel is new ,clean, facing water and excellent for relaxation

Plussat: Very nice hotel good quality price ratio

Plussat: Good lake front location. Quiet. The view from the lakefront bar is just wonderfull. Good services as you would expect from any InterContinental. Good restaurants within walking distance.

Plussat: Perferct service in all aspects; beautiful location in pavillions in the Westlake

Plussat: This is an amazing hotel just close enough to the centre to enjoy the hustle and bustle and just far enough to feel like you are in the middle of nowhere. It is a tranquil setting (with the hotel built on the lake) and the rooms are stunning. The sunset bar is a must for chilling out after a hard day sight-seeing!

Plussat: An absolutely fantastic choice for staying in Hanoi. We stayed in a club-level room and the service was impeccable. From our check-in, to the staff in the lounge, to the staff in the main restaurant, to the cleaning staff, everyone was friendly, helpful, and made us feel very welcome. We often stay in executive/club levels in Saigon/Hanoi, and this one is definitely one of the best we've stayed in during the past 6 years in Vietnam. Other Positives: --The bed was soft and comfortable--this is a huge plus in Asia --The lounge had the most incredible happy hour. It was a mini buffet, not 4-5 dishes. Each night it was different and from the smoked salmon to the seared tuna to the roasted chicken, it was just wonderful. We didn't need to go out for dinner with this vast array of food. They even had 6-8 desserts and 4-5 fruits each night. It was a large, uncrowded lounge with lots of room for people to spread out, and the seating was inviting and comfortable. --The service deserves to be mentioned again. Each evening we were welcomed to the club lounge by name, and it was a warm, welcoming atmosphere. --The room was very nice. There was a great view over the lake and a comfortable arm chair to sit in. --The bathroom had a tub and a stand alone shower. The Grohe rain shower is worth mentioning--simply the best and it makes me want to buy one for my own home. --The morning buffet breakfast was vast and delicious. From chocolate croissants, to omelets, to hot dishes (all served with lovely lattes or teas), there isn't much you could want that wasn't on this buffet. Excellent service by the restaurant staff, which deserves recognition.

Plussat: Nice and couteous staff, breakfast with a wide range of choice.

Plussat: Nothing

Plussat: Great hospitality received from all staff and I lovely surprise of a room upgrade on arrival

Plussat: The staff are extremely helpful and cannot do enough for you. They make you feel both very welcome and as if you are with very close friends. It is a great location close to the Old Town. Breakfast extremely varied -- European and Asian dishes on offer -- plenty of it and very good value for money.

Plussat: The breakfast was outstanding

Plussat: How clean

Plussat: This was our third time stay in the month of December, always great service.

Plussat: Great service, Lake view room, clean modern decor. Very comfortable

Plussat: The staff couldn’t be more helpful, the hotel is located on the Westlake. The room was very comfortable and modern. We have chose this hotel for its value and will use it 3 different times on our travels.

Plussat: Great place to stay, clean, staff most helpful

Plussat: Gym, pool, sauna, jacuzzi, big rooms

Plussat: Everything was ok! Not super, but just fine!

Plussat: Staff

Plussat: I was given a bottle of water as soon as on transfer bus. Very spacious apartment style room with microwave, kettle, mini bar tea and coffee. Separate lounge. Nice large bathroom with large bath and lots of toiletries.

Plussat: Very nice comfortable and clean. Able to walk everywhere in old quarter. Recommend.