Houston hotellit lähellä Bayou Place

Plussat: The complimentary items in the "mini bar" was great (I don't drink alcohol). The Nespresso coffee maker was great. The staff were all very nice and FRIENDLY. Many times people as nice, but not friendly.

Miinukset: When I called the front desk to depart, I let them know that I needed some help with my luggage. I also mentioned that I was ready to have my car brought around. He said he would connect me to the valet (for my car- I presumed). I asked that my car be brought up. They were very nice, and so I disconnected, and waited for someone to come up for bags. (I came to Houston to pick up my wife at the airport, so we had her bags, and our bags for this trip- too many for me to get to the elevator/so forth). I waited, and waited... Finally, I called back to the front desk to ask if they were sending someone. They said "did you tell the valet"? No, I asked valet for my car, I thought you were sending someone up to help with my bags. Just a miscommunication. No big deal, but a big deal as for the future with other guests. You are doing so many things right, I'd hat e to let this go unnoticed.

Plussat: Everything about my experience at The Lancaster showed that the hotel staff cared about my time with them. The check-in process was quick, friendly and easy. My room was immaculate, spacious and classic with modern amenities. The complimentary mini-fridge + the chocolates at bed time + the welcome note with fruit were wonderful additions that made my stay more special. The location is perfect for exploring the theater district and downtown.

Miinukset: Nothing.

Plussat: The room was large and beautifully appointed. All amenities were available. The beds were very comfortable and temperature control was easy.

Miinukset: Bathrooms are small and plumbing is worn but nice looking and fits the room. The biggest problem I had was two mornings( plus a third I didn't tell staff about) when I couldn't get hot water to the shower. In one case it was a boiler problem and the other two I don't know but possibly regulator plumbing at the shower itself. The staff are exceptional and offered a room upgrade but only on the last evening of my staff so I stayed where I was. I would try this place again because of the kindness and the responsiveness of staff and if going to the theatre.

Plussat: The breakfast was very good and fresh. The staff were excellent and extremely helpful. The free drinks and snacks in the room were a great bonus.

Miinukset: A good location but not many restaurants in the immediate vicinity.

Plussat: Every aspect of this hotel is superb.

Miinukset: Nothing.

Plussat: The restaurant is v good too

Miinukset: Should remember returning customers

Plussat: Spacious room They upgraded our room for our anniversary. We come there every year for our anniversary and go to the show at the Alley. We love it!

Miinukset: Road construction right in front made it hard to valet park

Plussat: I loved the atmosphere and decor. The food and drinks were excellent as well. Very pleased with my stay...

Miinukset: Nothing....

Miinukset: The hotel was remodel the front and the noise was horrible. Room so small. Queen bed not King.

Plussat: Location, good quality small hotel, people went out of their way to be helpful with information and recommendations

Miinukset: Nothing

Plussat: Friend staff and rooms are large and clean.

Miinukset: Very well located for business however area around hotel not so great in evenings.

Plussat: Wonderful hotel, great rooms, lovely staff and a perfect location.

Miinukset: That I had to leave so soon.

Plussat: The staff in the hotel, nations were excellent everything was closed by I really enjoyed my stay...

Miinukset: Everything met expectations.....

Plussat: i love the location it was very close to stadium. i loved the park area very beautiful at night. we stayed there for our anniversary and we were accommodated with champagne, srawberries and chocolate candy. lots of places to eat around the area. i will definitely be staying there again

Plussat: I like that the rooms are always clean

Plussat: The staff was concerned about my stay and willing to make it special!

Plussat: Location

Miinukset: No view room but this was expected

Plussat: Pappasitos friendly atmosphere.

Miinukset: we upgraded but the floor had construction going on which should have been told to us ahead of time. Food on 24th floor was not good. Not really walking distance from minute maid park like advertised.

Plussat: We ordered breakfast through room service and it was fantastic and when we finished, the phone rang and they were checking to see if we enjoyed it which was a first for us. The service was wonderful and the room and environment. Everything. We will definitely be back and will recommend that hotel to others! Thank you for a wonderful visit!

Plussat: Location, nice rooms and great bar area in lobby.

Plussat: Location was perfect for exploring Houston. Couple blocks from attractions and rail. Clean hotel, great staff.

Plussat: Location to venues

Plussat: Location

Plussat: Location

Miinukset: Ordered room service two hamburgers and a salad came to $67 food was horrible one hamburger burnt beyond recognition I asked them to take it off my bill they were very reluctant to help me.

Plussat: Great room for a great price! Staff was excellent as well

Miinukset: Everything was great

Plussat: Location and style

Miinukset: Our room was hot all night. A/C was on but not strong enough to cool the room. Couldn’t wait till morning to leave

Plussat: Staff was incredibly kind and accommodating! To top things off, the free Maserati car service was icing on the cake!!!

Miinukset: Nothing!

Plussat: Perfect location downtown, walking distance to nice restaurants. Staff was very pleasant. Very comfortable and modern.

Miinukset: No microwave or refrigerator in room. Shower could have been bigger.

Plussat: Valet service

Miinukset: cost of room/bar service was a bit high for what you get

Plussat: Loved the bath tub! Loved the decor! White, green, brass

Miinukset: I couldn’t find the extra toilet paper though. No storage in that gorgeous bathroom. I’m sure I probably just missed it. Also.. No where to put soap once sitting in tub.

Plussat: We liked basically everything about this hotel and wish it had been more than a qiuick overnight stay. It was a special birthday trip for me, and I had chocolate strawberries, Prosecco, and a lovely little chocolate cake upon arrival. Our suite was large with a very comfortable bed and huge sofa. Great overall vibe. Our friends had a small but well-apportioned corner room with windows on two full sides and an amazing 20th floor view. Staff was friendly and helpful and bar was comfortable with good drinks. We did not have the opportunity to try the restaurant, but will next time. Great location.

Plussat: STOP... USING CHEAP TOILET PAPER!!! WTH INSTALL A SOAP DISH WTH!!! HOUSE KEEPING CLEAN THE ROOM!! WTH BUILD A NEW MENUE PLEASE!!! WTH YOU LOOK LIKE A NICE HOTEL.. SO BE IT!!!!

Miinukset: READ ABOVE WTH!!!!

Plussat: The staff at the Allesandra are amazing. Very professional but extremely helpful and friendly. Thank you all for making our stay so memorable.

Plussat: Great quality / excellent rooms / good in-house restaurant

Miinukset: Nothing

Plussat: Everything was wonderful.

Miinukset: Our handicap accessible vehicle could not be parked and we had to find an offsite location.

Plussat: Awesome views from our room

Plussat: good coffee

Miinukset: nothing all good...

Plussat: great bar area with friendly bartenders.

Plussat: Room was very nice and clean. Service all around was great. Bed was really comfortable.

Miinukset: I was looking for a restaurant menu in the room ... didn’t see one .

Plussat: The staff was great.

Miinukset: NA

Plussat: Every thing

Miinukset: They treated us like we were royalty

Plussat: All staff were very formal - I appreciated that they were so professional

Miinukset: I was very pissed that our room was not available - I had specifically wanted a room with a tub but was told the hotel was "overbooked" - NOT COOL at all and I was not happy about that.

Plussat: Everyone who works there is happy to do so. They treat you with kindness and respect as if you were a millionaire, even though some of us(me) aren't. They made an already wonderful occasion more than my husband and I could imagine.

Miinukset: Yes, I couldn't stay longer.

Plussat: Best staff. So personable and friendly and knew be by name.

Miinukset: Everything was perfect.

Plussat: Nothing

Miinukset: Everything

Plussat: Rooms were beautiful and service from the front desk staff was great. Awesome location downtown!

Miinukset: Bar closed way too early in the lobby and the staff at the bar was rather unfriendly

Miinukset: I stay at the JW whenever I come to Houston. It is excellent in all respects, except for the in-room coffee. American coffee is preferable.

Plussat: All good

Miinukset: nothing

Miinukset: Key card entry never worked efficiently!!

Plussat: I loved everything thing about it Especially the parking lot with the locked gate from 1 a.m-6am Best idea ever Felt so safe

Plussat: Just completed a 2 week road trip, last stop here Houston. This hotel is by far the best we have stayed in for the duration here in the US, from the minute we arrived to the moment we left was 5*. Little complementary things make a massive difference wen staying in major city hotels when prices can be high already so like the water, cookies/snacks, free parking etc.... just make it that much more more better. The staff where 1st class helpful, professional and polite. the location is brilliant 5-10min walk to main St, the rooms are huge and beds are comfy :) WiFi fast and always on, pool area great for relaxing & gym room added bonus. would 100% recommend this hotel to Friends visiting. Thanks for a wonderful stay. 10/10 all day.

Miinukset: Not an issue or a dislike just something that may help, a small sectioned off area outside the pool area back door with a few sun loungers outside would be great to catch some sun :)

Plussat: Everything was great! Staff, room, location. They accommodate customers with bottled water, cookies and an awesome breakfast.

Miinukset: Parking is limited. If you find a place don’t move your vehicle.

Plussat: Short walking distance to Toyota Center and red line metro.

Plussat: There were two bottles of water in the room. They put cookies and milk out in the evening, the breakfast was very good. The staff at the desk was very helpful.

Miinukset: The elevator was not working when we checked in, they did fix it later, but we had to haul luggage up the steps. The bed was hard, we woke up stiff.

Plussat: The room was large, the bed was comfy and the staff was incredibly friendly.

Miinukset: You could tell that this was an older hotel and several things in the bathroom were either rusted or falling apart. Unfortunately I would have gladly paid an additional $50 to rent a room with a newer hotel. Literally a block over were brand new hotels in a great area that was blocked off from the homeless camp. There was a homeless camp right across the street from our hotel. We just didn’t feel completely safe. I was disappointed.

Plussat: Location Cookies and milk Great breakfast

Miinukset: Parking limited

Plussat: Attended a concert @Toyota Center. This Hotel is the most perfect location!!

Miinukset: No

Plussat: great value compared to adjacent Hilton and Marriott hotels! great location and clean and well designed rooms, nice staff

Miinukset: na

Plussat: Well, actually this was a very nice stay. I've encountered a problem, which was perfectly resolved by the facility, however not as fast as I've expected, but compensated. Breakfast was nice, yet crowdy with a variety of choice. Pool was suitable mostly for the children.

Miinukset: What could have been better? Smell in the room was terrible. I don't understand why - because of the conditioner or the room is old to have this kind of smell. And the bathroom... It was really old with old shower and toilet... So consider making some changes. Nevertheless, everything else was nice.

Plussat: Everything

Miinukset: Nothing