Houston hotellit Northwest Houston

Plussat: We were in the area for a baseball tournament, and the property was less than 3 mins from the venue. It was a quick drive around the corner, and the property was in a decent, safe area. Breakfast was good, and we loved the variety....a little bit of everything.

Miinukset: The pool area was awesome, but the only thing we didn’t like was that it was in close proximity to a busy street corner, but we still enjoyed our time out there. The walls in the building were also very thin, and we could hear everything. This was not too much of a problem, and will not keep us from staying there again.

Plussat: Hot tub

Miinukset: Decor is very bland. This place doesn't seem as nice as other residence inns that I've stayed in. Hotel is set up funny and parking lot is too small. Location is awful. Industry area.

Miinukset: Had reservation, check in was told no rooms... 45 minutes later I was sitting my bags in the room.

Plussat: Very clean spacious room.

Miinukset: The breakfast was cold and not very tasty.

Plussat: Clean, safe, well furnished

Miinukset: The air conditioning was sporadic. The bathroom has no ac and got extremely warm

Plussat: Comfortable and clean

Miinukset: Location

Plussat: Huge spacious suite clean bright rooms. Friendly staff.

Miinukset: Breakfast was a low budget, especially the fact that it was all plastic plates and cutlery. NOT good!

Plussat: Room was awesome and huge. Enjoyed the cleanliness and staff was friendly.

Miinukset: The only thing that bugged me was that the parking lot lights in the rear always off when we returned I understand the homes next to the parking lot but maybe place some shorter light post and place them on hotel side of parking lot and keep them illuminated through out the night for safety and it was a pain to get bags and kid out of vehicle without the lights on.

Plussat: Everything!!!!!

Miinukset: Nothing

Miinukset: WI-FI.....everytime I tried to connect to HBO on the GO and Netflex it returned error messages or would stop completely and lock the system.

Plussat: Loved every moment amazing place!

Miinukset: No breakfast , price for breakfast was to high even for kids to eat

Plussat: The cleanliness

Plussat: Loved the property! Was really expecting and hoping that the outdoor fireplace would be on. We still enjoyed sitting outside.

Miinukset: Outdoor fireplace was not on

Plussat: It was nice an clean An the staff was nice also...I will be back

Plussat: staff was friendly, food was exceptional!! room was roomy modern and very clean. fresh smell and cold AC!! bed was ok not great but when your tired it will do!

Miinukset: I just wasn't crazy about the bed. everything else was great.

Plussat: Nice and clean. Friendly staffs. Convenient.

Miinukset: No complimentary water was provided. Nothing was provided for sofa bed.

Plussat: The heated pool. Very clean and heated just right. Rooms very nice.

Plussat: Location was good for business travel. Staff was very polite and accommodating.

Miinukset: WIFI service was unavailable and breakfast wasn't complimentary as it is in most hotels.

Plussat: The staff was wonderful. Especially Greta at the Bistro. She was very pleasant enjoyed. She was very pleasant and enjoyed talking to her The rest of the staff was exceptional and pleasant also

Miinukset: The Internet was down our entire stay. It was a huge inconvenience to us Stay two nights but not receive maid service

Plussat: Great service and clean rooms.

Plussat: Only location

Miinukset: Cleaning staff is always rude. The smoke alarm kept going off and no knew how to disable it. It took over 8 hours before the 3 shift person came up and took it out. After 1:00 am before got to sleep. I was so upset that we checked out hours early. Never stay there again. The room was not the one I had booked, had to change rooms once again same as in June! I requested my money returned for Saturday, still haven’t heard back from management. You will get no more money from me. I will choose another place to stay in the future... Buy the way the cleaning staff is rude, one of them looked in to my room and put a do not knock sign on the outside of the door! You also don’t have anything to get ice in, what’s up with that. This place use to have fruit setting out, not anymore! I went there to rest, got no rest!!! These people don’t believe in calling customers back. Without customers you have no business. I was a return customer. Had the same problem back in June concerning the room, had to make a change then as well. OH WELL!! Jimmie Elie

Plussat: This was very nicely located. Very comfortable and great amenities

Miinukset: The staff was not very attentive in the evening. One staff person told me he didn’t know how to work the electric grill out on the patio and he made no effort to find out how. He just sat and played on his phone the whole time.

Plussat: Cleanliness Very Good Hospitality Friendly staff Special thanks to the lady who made my check in, I received an excellent welcoming in a very friendly way.

Miinukset: Payment issues via booking.com, the hotel wanted to charge me again for taxes while they all included in my booking!!!! Sound proof of ceiling is not good enough.

Plussat: The room layout. They had an outside grill, that I used

Miinukset: No

Plussat: Staff, cleanliness, location, and Price. Customers services was outstanding.

Miinukset: Nothing. Everything was great when it comes to the hotel & staff.

Plussat: Great location great price!

Miinukset: They charge a flat $175 pet fee that I s not stated on the site. Also they advertise breakfast, but the breakfast is very low quality and not much was available. They say yogurt, but yogurt was there 2/3 days. The only thing they had plenty of was oatmeal and high sugar muffins. I had to pay a flat $175 fee for my 2 small pets and was in a room that had red and blue stains on the carpet. What are they doing with that money? Walked the dogs outside and heard a gunshot. Not a safe area.

Plussat: The price and the kitchen.

Miinukset: That I had to change room three times and the only thing I received from management was an “I’m sorry” with a flat affect. .... And no pool only a hot tub in the summertime.

Plussat: Everything

Miinukset: No comments they were wonderful

Plussat: Clean

Miinukset: Bed mattress were worn and sunk in the middle. Very uncomfortable

Plussat: Staff was really wonderful, did everything to make me feel welcome.

Miinukset: a/c did not work do had to move rooms.

Plussat: The air conditioning was great. Staff was friendly and accommodating.

Miinukset: Internet went down for about a day and a half. That's about it.

Plussat: Very friendly staffs.

Miinukset: The room may need update soon.

Plussat: Beds are so comfy staff was great especially Megan at the front desk. She was so helpful and went over and beyond to meet our needs. I highly recommend staying here. Close to everything we stay 4 nights. Just loved it very quiet and clean

Miinukset: Nothing

Plussat: We are totally satisfied with staying in the Comfort Inn thank you

Miinukset: No

Plussat: Staff was fantastic, breakfast and cleanliness

Miinukset: Location was a little sketchy but very quiet

Plussat: Nice hotel and friendly staff.

Miinukset: Had small issue with shower drain clog but staff was quick to respond and even offered me another room.

Plussat: The staff was very friendly good breakfast.the environment there very nice.

Plussat: Overall very good

Miinukset: Not really

Plussat: Its central location was great & the price was excellent!!!

Miinukset: No complaints at all

Plussat: Friendly staff, great customer service and budget friendly!

Miinukset: There was nothing I didn’t like.

Plussat: Very great staff, and rooms were perfect.

Plussat: Night staff was excellent! Especially front desk

Miinukset: Price, but that’s just an opinion

Plussat: Yes

Miinukset: Not a lot of closet space

Plussat: The kindest of every staff

Miinukset: Everything was perfect

Plussat: All but one of the staff in the hotel were outstanding. Love the on-tap coffee. Clean and Comfortable. Like the pool.

Miinukset: Main access was through the gym. Breakfast is very limited for anyone trying to limit Carbs. Inability to add Hilton honours card to the booking.

Plussat: the room was clean

Miinukset: constrution remodelling the hotel

Plussat: The staff was exceptional!! So sweet and helpful. The room was so nice and clean. Very happy with our stay here.

Miinukset: They were remodeling so things were a little messy but that’s to be expected.

Plussat: It was clean. The staff was friendly. The room was pretty and comfortable.

Plussat: Staff was extremely pleasant

Plussat: The staff and the breakfast!!!

Miinukset: The room looked a little shabby, furniture was a bit tired looking

Plussat: The bed was so comfortable

Miinukset: Everything was beautiful

Plussat: Nothing Everything was totally a disaster with the bath tub filthy and constantly leaking and no hot water for a shower in the morning and though promised a room change, we did not receive it for 5 days UNBELIEVABLE

Miinukset: I just mentioned it

Plussat: We felt at home and they made us feel like family the moment we checked in . The lady at breakfast took care of us like we were at home. She was so kind and helpful and was a real sweetheart. We would definitely stay here again if we pass through.

Miinukset: Everything was good there was nothing we didn’t like.

Plussat: Everything good

Plussat: Clean!

Miinukset: Toaster

Plussat: Tasty breakfast.

Plussat: Breakfast

Miinukset: Room smelt like smoke, mirrors were dirty and has stuff smeared. Restroom was nasty. Toilet was dirty inside and out. Tub still had hairs in it.

Plussat: The hotel was beautiful and comfortable. Everything was spotless. Breakfast wasn’t too bad either.

Miinukset: Some of the staff was terrible. We we’re put on the 3rd floor which was extremely hot. Our room wasn’t ready for early check in even though we had been told previously that I would be. The elevator broke and made a loud annoying beeping that kept us up. We were told the pool was out of order and then later told by another employee that it never was. We had 4 people in our room and that information was provided at booking. However the staff continuously refused to give us towels because they can only give two sets per room. Even though we listed that there would be four guest in our double room. We also had issues with our toilet. Apparently it was broken.

Plussat: The hotel is easy to get to just off the US290 and is not too far from Houston city centre. There are plenty of free parking spaces at the hotel. There are numerous restaurants close to the hotel. Breakfast was good with the usual choice of cereals, hot food, fruit, etc. There are plenty of seats in the dining area. The hotel reception was very nice and there are laundry facilities at the hotel. The room was good with comfortable beds, good TV, speedy free wi-fi and bathroom. The room included a fridge and microwave. A good hotel which I would recommend.

Miinukset: The room needed more storage space for clothes.

Plussat: The room cleanliness

Miinukset: N/a

Plussat: The beds were comfortable.

Miinukset: The pool was not clean and not working. Its summer- they need to make sure it's in good shape.

Plussat: The motel was clean and quiet. The staff was very friendly and helpful.

Plussat: The beds were comfortable and staff friendly and helpful.

Miinukset: There was not any soap, shampoo and things in the room.

Plussat: Really great hotel when there are no big events in the city. Not a lot of people in the hotel, really nice atmosphere. We stayed there for 3 nights and had the whole hotel to ourselves, including the pool and jacuzzi, which were very clean and nice!

Plussat: Very friendly and convenient for my class. Really liked the breakfast buffet

Miinukset: No it was all good

Plussat: Very quite, great AC and the bed was very comfortable. Easy access to the motorway /freeway. Breakfast and access to free coffee all evening in the reception area.

Miinukset: Not much.