Houston hotellit Northwest Houston

Miinukset: Had reservation, check in was told no rooms... 45 minutes later I was sitting my bags in the room.

Plussat: Very clean spacious room.

Miinukset: The breakfast was cold and not very tasty.

Plussat: Clean, safe, well furnished

Miinukset: The air conditioning was sporadic. The bathroom has no ac and got extremely warm

Plussat: Comfortable and clean

Miinukset: Location

Plussat: Loved every moment amazing place!

Miinukset: No breakfast , price for breakfast was to high even for kids to eat

Plussat: staff was friendly, food was exceptional!! room was roomy modern and very clean. fresh smell and cold AC!! bed was ok not great but when your tired it will do!

Miinukset: I just wasn't crazy about the bed. everything else was great.

Plussat: Expensive for starbucks items

Miinukset: My bed sheet had yellow stains on it. I asked the front desk to change it. They did not. I had to ask again then it was done. The girl at the front desk was outstanding and provided excellent customer service.

Plussat: my event started very early and the gentleman told me to stop by and grab what they had ready before i left. Eggs and a biscuit were ready, so that was great. The kitchen/utensils were very nice to have, as the soup i brought back to the room had gotten cold.

Miinukset: no warm cookies ;-) were there for me after a long event day.

Plussat: Great service and clean rooms.

Plussat: Staff was kind. Breakfast had great options. Location was easy to get to and the room was better than I thought. There are restaurants right in front and a gas station in the corner.

Miinukset: Can't think of one thing that I didn't like. I had trouble finding the place initially but that's like anywhere else if you're not from there.

Plussat: Only location

Miinukset: Cleaning staff is always rude. The smoke alarm kept going off and no knew how to disable it. It took over 8 hours before the 3 shift person came up and took it out. After 1:00 am before got to sleep. I was so upset that we checked out hours early. Never stay there again. The room was not the one I had booked, had to change rooms once again same as in June! I requested my money returned for Saturday, still haven’t heard back from management. You will get no more money from me. I will choose another place to stay in the future... Buy the way the cleaning staff is rude, one of them looked in to my room and put a do not knock sign on the outside of the door! You also don’t have anything to get ice in, what’s up with that. This place use to have fruit setting out, not anymore! I went there to rest, got no rest!!! These people don’t believe in calling customers back. Without customers you have no business. I was a return customer. Had the same problem back in June concerning the room, had to make a change then as well. OH WELL!! Jimmie Elie

Plussat: Friendly staff, safe neighborhood, restaurants and shopping near. Movie theater next door. Room is clean, comfortable and nice to have a small kitchen.

Plussat: The room layout. They had an outside grill, that I used

Miinukset: No

Plussat: Staff, cleanliness, location, and Price. Customers services was outstanding.

Miinukset: Nothing. Everything was great when it comes to the hotel & staff.

Miinukset: They charge a flat $175 pet fee that I s not stated on the site. Also they advertise breakfast, but the breakfast is very low quality and not much was available. They say yogurt, but yogurt was there 2/3 days. The only thing they had plenty of was oatmeal and high sugar muffins. I had to pay a flat $175 fee for my 2 small pets and was in a room that had red and blue stains on the carpet. What are they doing with that money? Walked the dogs outside and heard a gunshot. Not a safe area.

Plussat: The price and the kitchen.

Miinukset: That I had to change room three times and the only thing I received from management was an “I’m sorry” with a flat affect. .... And no pool only a hot tub in the summertime.

Plussat: Clean

Miinukset: Bed mattress were worn and sunk in the middle. Very uncomfortable

Plussat: Staff was really wonderful, did everything to make me feel welcome.

Miinukset: a/c did not work do had to move rooms.

Plussat: The room was huge, the breakfast was great and the hotel was quiet at night.

Plussat: The motel was clean and quiet. The staff was very friendly and helpful.

Plussat: STAFF was excellent, pool was very clean, breakfast was good

Miinukset: n/a

Plussat: The beds were comfortable.

Miinukset: The pool was not clean and not working. Its summer- they need to make sure it's in good shape.

Plussat: The hotel is easy to get to just off the US290 and is not too far from Houston city centre. There are plenty of free parking spaces at the hotel. There are numerous restaurants close to the hotel. Breakfast was good with the usual choice of cereals, hot food, fruit, etc. There are plenty of seats in the dining area. The hotel reception was very nice and there are laundry facilities at the hotel. The room was good with comfortable beds, good TV, speedy free wi-fi and bathroom. The room included a fridge and microwave. A good hotel which I would recommend.

Miinukset: The room needed more storage space for clothes.

Plussat: Very friendly and convenient for my class. Really liked the breakfast buffet

Miinukset: No it was all good

Plussat: The hotel was beautiful and comfortable. Everything was spotless. Breakfast wasn’t too bad either.

Miinukset: Some of the staff was terrible. We we’re put on the 3rd floor which was extremely hot. Our room wasn’t ready for early check in even though we had been told previously that I would be. The elevator broke and made a loud annoying beeping that kept us up. We were told the pool was out of order and then later told by another employee that it never was. We had 4 people in our room and that information was provided at booking. However the staff continuously refused to give us towels because they can only give two sets per room. Even though we listed that there would be four guest in our double room. We also had issues with our toilet. Apparently it was broken.

Plussat: Breakfast

Miinukset: Room smelt like smoke, mirrors were dirty and has stuff smeared. Restroom was nasty. Toilet was dirty inside and out. Tub still had hairs in it.

Plussat: Tasty breakfast.

Plussat: Clean!

Miinukset: Toaster

Plussat: Very quite, great AC and the bed was very comfortable. Easy access to the motorway /freeway. Breakfast and access to free coffee all evening in the reception area.

Miinukset: Not much.

Plussat: Really great hotel when there are no big events in the city. Not a lot of people in the hotel, really nice atmosphere. We stayed there for 3 nights and had the whole hotel to ourselves, including the pool and jacuzzi, which were very clean and nice!

Plussat: We were in Texas for a wedding, and needed a place to stay for a few days. Our room was comfortable, quiet and clean. Front desk staff was always friendly, and the breakfast was decent. My kids enjoyed the folded cheese omelets. Would stay here again.

Miinukset: With all the road work, it was difficult to find. Almost went the wrong way (Texas roads for you!) to try to access the hidden driveway into the hotel.

Plussat: Good location across the highway from my business meeting. Also good location with Walmart being within walking distance.

Miinukset: There were a few times my room key would not work. My room key had to be recoded it a few times.

Plussat: The air conditioning was great. Staff was friendly and accommodating.

Miinukset: Internet went down for about a day and a half. That's about it.

Miinukset: Maintenance man walked in our room while we were in bed. The tv was on and it was obvious someone was in the room. It was 10:30 at night. The bar was on the door and he didn’t knock. He just popped the door and came in. The hallway from the elevator to the room reeked of cigarette smoke. It was the 3rd floor and was supposed to be a non-smoking floor.

Plussat: Nice hotel and friendly staff.

Miinukset: Had small issue with shower drain clog but staff was quick to respond and even offered me another room.

Plussat: Overall very good

Miinukset: Not really

Plussat: Its central location was great & the price was excellent!!!

Miinukset: No complaints at all

Plussat: Clean and comfortable. Better breakfast than most.

Miinukset: TV would not receive local stations

Plussat: Location

Plussat: Staff was friendly and it was somewhat clean

Miinukset: It was our first time using their frig in the room well had trouble opening it and bed skirt were dirty/stained

Plussat: Nice place and clean friendly staff

Miinukset: Nothing

Plussat: We are visiting frequently and stay here. Compared to cost of hotels in this area, this was most reasonable. Biggest plus has been friendly and responsive staff. Rooms have minifridge, microwave & we save on food eating the full free breakfast.

Miinukset: We have stayed more than once. Some beds are more comfortable than others, some air conditioners cool better than others, but not enough to request a room change. It is not in a great location, next to 290, which works for our needs.

Plussat: Pretty good room, wonderful breakfast

Plussat: great location

Plussat: Nice, clean hotel

Miinukset: No

Miinukset: Staff... Enough said. Won't ever come back.

Plussat: Friendly staff

Plussat: Location to where I wanted to be. Room was nice; clean.

Miinukset: Front desk staff was new and having issues during check in. Did not seem to be properly trained.

Plussat: Quiet and comfortable. Friendly, professional staff.

Miinukset: No

Plussat: How modern and clean it was, along with the room being very spacious.

Plussat: Hotel was clean and in a good location, staff was very nice, breakfast was great

Miinukset: No

Plussat: Clean and comfortable.

Miinukset: No

Plussat: Thanks to the excellent staff that helped me every second of the way & The manager he was amazing nice pool & hotel roll thanks for the stay

Miinukset: A lil too much chlorine in the pool but it's amazing there

Plussat: Friendliness of the staff

Plussat: Very comfortable bed/bedding, quiet, clean.

Plussat: The location was great and the process was quick.

Miinukset: I was charged and additional $50.00 at check in. They said the money would not be applied unless room service was used. Room service was not used but the $50 was applied to my credit card. This charge was not expected and unnecessary.

Plussat: The staff was perfect. I loved that I was given a packet of kio food at check-in. The free parking at this level of hotel was a nice bonus!

Miinukset: It was a little far from my meetings in downtown - rush hour in the morning took about 45 mins.

Plussat: Bed was comfortable. Discount room rate was good.

Miinukset: No one was at desk for checkin..,meandered till someone showed up. Water in tub was rusty indicating no one had been in that room in a while..,I guess

Plussat: The lobby

Plussat: Great ambience , clean and friendly staff

Miinukset: Entrance is not visible and getting to the main lobby is not well marked with directions and sign posts

Plussat: Beautiful facility! Rooms are clean and comfortable.

Miinukset: Had dinner at Cafe by the Lake. Prices were high; $34 for a petite steak; $27 for Salmon. The price was not the issue. The food was terrible! No kidding! Coffee was served cold too! Often times, resteraunts drive business for meetings luncheons and recurring guests; I would not stay here again.

Miinukset: The bed was very uncomfortable, TV model was really old and they charged my card additional fee for processing payment.

Plussat: The hotel itself is just lovely. The lady in the coffee shop was delightful.

Miinukset: The ac was not the best & even though it's been renovated,our room seemed a little dated.The lampshade was trashed.Lighted magnifying mirror in the bathroom seemed like an odd feature-a vent would have been better.

Plussat: Loved the hotel very relaxing & nice

Plussat: The staff was very attentive to my needs and always checked to make sure that I had everything I needed. Valet was very respectful as well. I love that the distance wasn’t far from anything. The room was VERY clean and I would come back and my bed was made and the room was cleaned.

Miinukset: No complaints at all

Plussat: I love the Coi pond and the friendliness of the staff.

Miinukset: I wish they had usb ports to charge the phones.

Plussat: Close to interstate

Miinukset: No hot water at anytime during my stay. Room key worked half the time. Hotel was very loud. A wedding one night, event another. I could hear in room on third floor. Dogs barking in room down from me. No complimentary breakfast. Fridge not cold