Houston hotellit Southwest Houston

Plussat: Clean and location was good personally very friendly

Miinukset: Parking none and parking at the hospital you have to pay each time you come and go even if your staying all night

Plussat: It was comfortable, quiet and clean. The staff was very friendly and helpful.

Miinukset: Parking was unclear and confusing mainly due to the lack of signage and directions specifically for the hotel.

Plussat: If you need to be in the Houston Medical center this us the hotel to stay in. The accommodations, staff and amenities are exceptional. I have been staying in the hospital room with my spouse for a week and I was able to get away for a night last wkd.

Plussat: N/A

Miinukset: More eating facilities at hotel. Husband unable to walk any distances.

Plussat: It was nice. The kids loved it.

Miinukset: The restaurant wasn’t open. Several families were disappointed as the hours stayed 5pm-11pm.

Plussat: Clean, convenient hotel with friendly staff.

Miinukset: Fold-out single bed wasn't comfortable, just like most fold-out beds.

Miinukset: Restaurant was not exceptional.

Plussat: Location in the medical center is very convenient for people seeking medical treatment.

Miinukset: The food was horrific.

Plussat: It's in a great area, the comfortable rooms are a key to my liking also, just the view you get when you open the curtains ! I live this hotel!! I will defiantly stay again

Miinukset: I loved everything

Plussat: Great service and friendly staff.

Miinukset: None

Plussat: Rooms were nice, metro rail access was nice, quiet hotel

Miinukset: Lobby area was small and somewhat out dated.

Plussat: The room and location is awesome. If you're in the Houston medical center and a need to stay in the area, this hotel is awesome.

Miinukset: I just wish I had the choice of a room with a bathtub. The shower was very nice though, I'm just a bath girl.

Plussat: Location

Miinukset: Cleaning staff left early ran out of breakfast fast and long wait for waffles

Plussat: The room was very inviting, comfortable and a great value. The breakfast was enjoyable

Plussat: I loved the location and the space

Plussat: Nothing the power went out & was ants everywhere.

Miinukset: ants was EVERYWHERE & the power was out.

Plussat: Proximity to restaurants and near a store to purchase last minute items. Appreciated the free parking and availability of breakfast. Employees were quick to replenish food and utensils. They were also attentive in cleaning tables.

Miinukset: One elevator was out of order and in some areas in the hallways there was an unpleasant odor.

Plussat: eevrything about the hotel was good, but the room smelled odd.

Miinukset: the room smelled odd. my wife complained from the time we checked in till we checked out about that.

Plussat: Staff and room also breakfast

Miinukset: NO

Plussat: The location was great and the staff was extremely nice and very accommodating.

Miinukset: the sheets were too old.

Plussat: Like the room set up. Staff are very friendly.

Miinukset: Ongoing street construction makes getting in and out of the hotel parking lot problematic. Would love if the rooms had an in-room safe.

Plussat: Front desk and room

Miinukset: no

Plussat: It was clean and really up to date. Really worth your money it comes with everything

Plussat: There a nice person

Miinukset: It need more parking, to much construction and traffic.

Plussat: The breakfast tacos were a great option for breakfast.

Miinukset: The room needed to have better lighting. The shower curtain didn't reach the floor so made it wet.

Plussat: Next to freeway

Miinukset: No ventilation fan in restroom. I felt ashamed with my partner after dumping my waste. The smell was all over the room!

Plussat: recently remodeled, clean, better than expected, great breakfast, pleasant place to lodge

Plussat: Location was by two highways.

Miinukset: Bathroom door hinge was loose and it was troublesome to open and close all the way. Maintenance needs to come and tighten the hinges so the door won't rub against the frame. AC was loud.

Plussat: Staff lady who checked me in was friendly. Initial appearance in the lobby was nice

Miinukset: 3 Fleas in the bed, torn bed sheets, in room 328, air conditioning not cooling. Was switched to room 135. Found dead bugs in bathroom floor, also torn sheets, and very dusty lamps

Plussat: Staff was extremely courteous and friendly. Room was comfortable, clean and spacious. Free breakfast was adequate. Overall a pleasant overnight stay.

Plussat: Clean and modern

Miinukset: No

Plussat: Nice, clean hotel. Convenient location. Excellent breakfast.

Plussat: Location, staffs, clean

Plussat: The location and how nice and clean the room is.

Miinukset: I liked everything

Plussat: My dog was able to stay in the hotel with no problem.

Miinukset: They could not take my card, because it didnt have a chip. I left for about 3 to 4 hours and came back, and my room was still not clean.

Miinukset: There was only one trash can in the room & I asked housekeeping for another one to put in bathroom never got it. The sofa had a pillow that was tore & I did let the front desk know. Electric plugs in bathroom didn’t work!

Plussat: It was clean and modern. The beds are comfy and the bathrooms are really nice. We didn’t get to explore much of the hotel but what we saw was top notch

Miinukset: All good

Plussat: Close to MD Anderson

Miinukset: No microwave in the room. $8.66 charge per night for overnight parking. $5 Charge for WiFi. Noisy exhaust fan. Unreliable elevators.

Plussat: Location, cleanliness, and professionalism

Plussat: Staff was great.

Miinukset: No exhaust fan in the bathroom is ridiculous.

Plussat: The room was very clean and the staff was awesome.

Miinukset: No

Miinukset: Unfortunately this location has almost nothing in the way of food service or bar service

Plussat: The cleanliness of the room and the price were the best.

Miinukset: There wasn't anything bad about this hotel.

Miinukset: Wanted to stay another night and was told it would be $304. When I only paid $115 for the first night

Plussat: Larger room and it was clean.

Miinukset: Itinerary said breakfast included but the restaurant said it usually isn’t included so I had to go ask the desk clerk and she said yes but it is a limited menu.

Plussat: It was clean and close to NRG

Miinukset: There wasn't enough parking

Plussat: Nice room, comfortable beds.

Miinukset: No

Plussat: Close to museum.

Miinukset: Room wasnt very clean.

Plussat: Clean, comfortable. Very good price.

Miinukset: Nothing

Plussat: great price and very convenient location

Miinukset: I stayed in the same room twice in a row and the shower head was still not functioning very well.

Plussat: Near Gerrys Grill

Plussat: Good experience of my first nightmare.

Miinukset: I had 2 reservations for 7 days. I asked for staying same room with 2 reservations and they said ok. And then they asked me to move out to a king bed room from 2 queen bed when I use 2nd reservation. I had to leave at 8am for work. The staff was very rude

Plussat: Close to Chinese and Vietnamese eatery.

Miinukset: It still has some smoking rooms that stink the whole floor.

Plussat: I liked the iced lemon water when coming through the lobby and the hazelnut creamer they offered right beside it. I also liked the staffs at the check in counter.

Miinukset: I specifically chose this hotel for the spa tub, but was very disappointed with the size as it was like an ordinary tub except with the spa option. The spa itself didn't work no matter what I did. I was already too tired and naked to call someone to look into it. In comparison with the surrounding hotel choices, I basically paid an extra $60 to get the same service as I would get if I stayed at a different hotel. I'm super disappointed.

Plussat: It was perfect for what I was doing ( date night)

Miinukset: No safes in the room

Plussat: Nice location

Plussat: Everything

Miinukset: Water wasn’t complimentary

Plussat: The beds are so comfortable!!

Miinukset: Elevator was broken.

Plussat: Good location for Chinese and Vietnamese food. Bunch of bubbles tea stores. Hotel is clean and safe.

Miinukset: I don't have any opinion on the swimming pool and exercise room. I didn't use them.

Plussat: Close to highway and shopping, safe Breakfast server was very nice, the southern hospitality

Miinukset: Furniture and carpet seems old

Plussat: It is very quiet and most of the staff is very friendly.

Miinukset: No

Plussat: Definitely a pleasant surprise. Room was well equipped with more amenities than I imagined. Was very clean and a good amount of space. Location was very close to MD Anderson, approximately 6-minute drive. Will be booking here again in the future!

Miinukset: No complaints.

Plussat: Very friendly front desk clerks

Miinukset: Rug needed cleaning in my room. The hallway right outside of my door was littered with sofas and chairs turned on their sides. Very unsightly and unsafe.

Plussat: The hotel was surprisingly clean and the room was very comfortable. The staff was helpful. The breakfast selections were great.

Miinukset: Everything was well until the hotel cancelled my room one day ahead of time.

Plussat: Nothing

Miinukset: Everything

Plussat: Excellent location, fantastic staff, ememplery service, great shuttle service to Med centers.no

Miinukset: No

Plussat: DO NOT EVER STAY AT THIS HOTEL!!

Miinukset: PLEASE DO NOT EVER STAY AT THIS HOTEL, TRUST ME. I HAVE NEVER HAD ANY MAJOR ISSUES WITH ANY HOTEL LIKE I HAD WITH THIS ONE. FIRST OF ALL, THE ROOM WE STAYED IN HAD A FEW SMALL ROACHES CRAWLING ON THE DESK RIGHT ABOUT THE TIME WE WERE TRYING TO EAT. SECOND OF ALL, THE STAFF SEEMS TO BE MORE WORRIED ABOUT GETTING YOU OUT OF THE ROOM AND OUT THE DOOR BEFORE ITS EVEN TIME TO CHECKOUT! THE FRONT DESK EMPLOYEE CALLED UP TO MY ROOM 3 HOURS BEFORE CHECKOUT AND WHILE I WAS STILL SLEEPING TO ASK IF I WAS CHECKING OUT THAT DAY. NEVER HAD THAT HAPPEN BEFORE AT ANY HOTEL. ALSO, RIGHT AFTER THAT HAPPENED, 30 MINUTES LATER I WAS AWAKEN BY THEIR CLEANING STAFF UNLOCKING OUR DOOR AND TRYING TO COME INTO OUR ROOM. I HAD THE SECURITY LATCH SECURED AND THAT WAS THE ONLY THING KEEPING THEM FROM STORMING IN TO OUR ROOM. NORMALLY, PROFESSIONAL PEOPLE KNOCK ON YOUR DOOR AND SAY “HOUSEKEEPING “.......NO, NOT THESE PEOPLE. I HAD TO YELL AT THEM FROM THE BED AND SAY “HELLO, WE ARE STILL HERE”......I MEAN, DO THESE PEOPLE NOT COMMUNICATE WITH THEIR OWN HOUSEKEEPING STAFF ABOUT WHEN THE GUESTS ARE SUPPOSED TO CHECKOUT?? THE BIGGEST PROBLEM CAME AT THE TIME OF CHECKOUT. I PAID CASH FOR THE ROOM SO OF COURSE THEY REQUIRED A $100 DEPOSIT FOR THE ROOM WHICH IS UNDERSTANDABLE IN CASE OF ANY DAMAGES. SO IM CHECKING OUT OF THE HOTEL AND WAITING IN THE LOBBY WHILE THE EMPLOYEE GOES UP TO CHECK THE ROOM. LONG STORY SHORT, THE HOTEL STAFF TRIES TO ACCUSE MYSELF, MY MOTHER, OR MY SICK FATHER WHO IS CURRENTLY BATTLING PROSTATE CANCER AND RECEIVING CHEMO TREATMENTS, OF SMOKING IN THEIR HOTEL ROOM AND TRIES TO KEEP OUR $100 DEPOSIT. WELL FIRST OF ALL, THE POINT OF OUR TRIP IS TAKING MY FATHER TO HIS CHEMO TREATMENTS. WE HAVE NEVER SMOKED CIGARETTES IN OUR LIVES. SO THE MANAGER COMES IN AND GIVES US HALF OF THE $100 BACK. I EXPLAINED TO HER AND THE OTHER STAFF OVER AND OVER THAT WE DO NOT SMOKE CIGARETTES!! GIVING US HALF OF OUR $100 DEPOSIT IS NOT GOING TO CUT IT.

Miinukset: The breakfast was a bit lacking .....only boiled eggs each morning..... we have to eat gluten free and really need scrambled eggs and protein ie bacon or sausage so we were disappointed in the breakfast offerings

Plussat: Fantastic location central to the museum district. Very well lit parking lot made us certain our vehicle was safe.

Miinukset: There are spotlights aimed at the building that are so bright that I could see them with the blinds shut and my eyes closed! The manager on duty was dismissive regarding my complaint. Breakfast is a little lacking. Would like fruit variety and meat sides.

Plussat: Every thing

Miinukset: Na

Plussat: Closeness to TIRR medical center. Courteous , knowledgeable staff, nice accommodations, good price. Would definitely stay here again.

Plussat: Shuttle to MDAnderson & good breakfast choices including waffles & biscuits & gravy