Houston hotellit Southwest Houston

Plussat: The staff greeted us with a warm smile. The room was clean and comfortable. Used the shuttle service which was excellent quick drop off and pick up.

Miinukset: Having to pay for in and out parking no convenient stores in walking distance. But understand that is due to the location of the hotel being in the medical center.

Plussat: Convenient to Rice University

Plussat: Convenience to medical center

Miinukset: Found a pill in floor beside bed.

Plussat: Our child was being seen by a doctor at Texas Childrens Hospital, and it is an easy walk down the block and across the street. The hotel is very nice, beds are very comfortable, mini fridge in room, in room toiletries are above average, very nice shower with multiple heads, you can stream Netflix on their tv, which is a huge plus, Starbucks in the lobby that opens at 6 is a plus, also an overpriced gift shop where you can buy snacks, drinks or other things you may have forgotten. I recommend signing up for the Marriott rewards program even if you don’t plan on ever staying at another one again, reason being it gets you free internet. Otherwise it’s something like $17 or so? If you sign up for it though, make sure you write the number down. The girl behind the desk said she was going to email it to me, and I never got it. Now I have to contact Marriott to get it for my next stay. In her favor, she was very friendly and helpful. On this particular stay we also stayed on the concierge level. I don’t really think it was worth it. They had a concierge level room you could go to and get continental breakfast during a certain time, or a small dinner, which was fajitas, during a certain time. The room also had fountain drinks, 24 hr coffee, and bottled water. We were also told by the same girl when we checked in that it included breakfast on the 2nd floor, which is where they have their big breakfast buffet. So naturally we opted for that, only to be presented with a $70 check for breakfast for 3 people when it was supposed to be free. When we questened it they told us we were in the wrong restaurant, and that there was another on the 2nd floor. Well I’ve got to tell you, we’ve stayed in that hotel probably at least 25 times or so, and never noticed a second restaurant, nor was the correct one pointed out to us when instructions were given. They eventually comped the breakfast, but made us feel bad about it.

Plussat: Location

Miinukset: Staff was all about up charge. Even had a laminated sheet for selection like at a nail salon. Room was below average for a 4 star. Seemed like a normal room at the best western.

Plussat: The Staff

Plussat: Close to all the museums!

Miinukset: Everything in the hotel shutdown at 11:00 pm so had to go outside the hotel of entertainment and drinks especially when wanted to stay inside!

Plussat: We stay at the Marriott a lot and normally love it. Our trip brings us to Texas Childrens Hospital and it is just across the street and a block or two down, so it’s an easy walk and great location. We also love that they have the Netflix and other apps you can stream from the TV. We love that there is a Starbucks in the gift shop in the lobby, we love the breakfast buffet. The hotel itself is very nice, and the rooms are very comfortable. A tip - sign up for the Marriott reward program, it’s free to do so and if you do you get free internet in your room which is otherwise $15 a day.

Miinukset: On this particular stay our room was really hot. The air conditioner seemed to be blowing I only one spot. A very nice staff member came up to fix it, but afterwards it was still very hot. It was late so we roughed it out rather than switch rooms. We’ve stayed there many times and never had this problem though. On this particular stay it was during the COVID-19 pandemic, so the gift shop/Starbucks was closed, the restaurant was closed, and all of that was both inconvenient and part of what we had based our hotel choice on, but I suppose that’s not something they could control. They also had removed a lot of necessary things out of the room, like the coffee maker, the ice bucket, the glassses, etc. When you think about it makes sense, but for traveling inconvenient none the less. They are under certain regulations though I think. Just a bad time for traveling. I’ve already booked a room there again for next time we’re in Houston.

Plussat: Parking was convenient to the elevator in the parking garage. The staff was friendly. The room was small but clean. The location of the hotel was great for us. The hotel is within a 5-7 minute drive from M.D. Anderson, which is why we were there.

Miinukset: There was no bathtub in the bathroom, which is usually a deal breaker, but we were there for only one night so it was okay. The beds were very uncomfortable which made it almost impossible for us to sleep.

Plussat: The staff were helpful, cheerful and professional

Miinukset: N/a

Plussat: Great hotel

Plussat: Location

Miinukset: cost of parking

Plussat: We actually didn't eat breakfast. The facility was very clean.

Miinukset: I really don't have anything bad to say but just make sure the bathroom is a little cleaner and also the sofa bed.

Plussat: The location of this hotel was perfect for everything we were doing. Its right next to the highway which made it convenient.

Miinukset: No

Plussat: location

Miinukset: need more than one road access

Plussat: Location, breakfast and free parking

Miinukset: No

Plussat: Proximity to restaurants and near a store to purchase last minute items. Appreciated the free parking and availability of breakfast. Employees were quick to replenish food and utensils. They were also attentive in cleaning tables.

Miinukset: One elevator was out of order and in some areas in the hallways there was an unpleasant odor.

Plussat: Always stay there. Love the 2 bedroom suite, great for girl’s weekends!

Miinukset: Location very close to main interstate intersection so sometimes hard to get in & out

Plussat: Nothing special

Miinukset: Slow check-in Breakfast ends too early Front desk asked for name of my business (not necessary)

Plussat: eevrything about the hotel was good, but the room smelled odd.

Miinukset: the room smelled odd. my wife complained from the time we checked in till we checked out about that.

Plussat: The location was great and the staff was extremely nice and very accommodating.

Miinukset: the sheets were too old.

Miinukset: Front desk staff were amazing. From the moment I checked in and every time I woke by they were cordial and respectful.

Plussat: Breakfast was great. Bed was wonderful.

Miinukset: Nothing

Plussat: location, rate

Miinukset: barking dogs

Plussat: I like the hotel normally .. I stay there often but I'm not sure if I'll return after this..

Miinukset: There were Gnats flying around the room all night..

Plussat: TV in our room didn't work. Staff apologized and upgraded us to a better room. Appreciated their efforts to make it right. We enjoyed our stay.

Plussat: recently remodeled, clean, better than expected, great breakfast, pleasant place to lodge

Plussat: Staff was extremely courteous and friendly. Room was comfortable, clean and spacious. Free breakfast was adequate. Overall a pleasant overnight stay.

Plussat: Professional and courteous staff. Variety and freshness of breakfast.

Miinukset: Nothing detrimental.

Plussat: The staff was amazing. Especially the gentleman who worked over night Fitzgerald and then the gentleman that worked first shift of the monring. We were there for 3 extra days due to outside issues and they took care of us with everything they could. Thank

Miinukset: Not really was better than I thought it would be. I didn't set it up for failure was just surprised and please at the outcome

Plussat: The property was gorgeous in my opinion .. everything was clean and the room was large with a nice view and the bed was so comfortable, felt like you were sleeping on a cloud but overall enjoyed my stay here!

Plussat: Nice, clean hotel. Convenient location. Excellent breakfast.

Plussat: The hotel staff was one of the friendliest I've ever encountered in a hotel.

Miinukset: Some of the furniture had marks, cuts, scrapes and looked like it had been there a while

Plussat: Room cleanness was excellent. The free breakfast was nice.

Miinukset: My room was located close to the highways. There was some traffic noisy.

Plussat: Location and convenient. Breakfast provided was a big plus!

Miinukset: Hard to get in and out of parking lot.

Plussat: Hotel was spotless, rooms were large, big TV, good wifi, large walk-in shower, breakfast was fantastic! Eggs, bacon, sausage, etc! I would stay here again, an easy decision.

Plussat: Great location, gated parking, room was very clean and comfortable, rate was reasonable

Plussat: Staff was outstanding. Friendly and helpful. Food was good and kept well-stocked throughout the morning.

Miinukset: Like with many hotels, please add a bathroom fan for better ventilation.

Plussat: Good Breakfast

Plussat: CLEAN, QUITE NO PROBLEMS

Plussat: Housekeeping excellent. I requested extra pillow and had them. Thanks

Miinukset: Staff was young and not helpful;. How do you work coffeemaker? Turn it on! not helpful. We figured it out. you have to move coffeemaker to a area with a plug. room 500 Housekeeping excellent. breakfast had no eggs at 6 am. At 8:30 on day ! no eggs either. Busy times?

Plussat: Breakfast was very good. Hot and delicious.

Miinukset: Toilets in room were too short. Need taller ones.

Plussat: Breakfast was ok, coffee plentiful

Miinukset: Check in because i have been charged for 3 nights instead of 2 like bookings had confirmed. Air caused congestion, rooms are old. Shuttle did not run after 530p on weekends.

Plussat: The breakfast was good. It had a good selection of items.

Miinukset: I didn’t like that guests had to pay for parking.

Plussat: The breakfast was wonderful. It was a clean, comfortable stay.

Plussat: Check in was quick and staff were very nice.

Miinukset: The AirConditioner did not work well in the room, it was hot.

Plussat: Gated parking

Miinukset: Our room did not get cleaned and it smelled musty on our floor

Plussat: The room was very nice and well equipped with a mini kitchen. The staff were friendly and helpful.

Plussat: I had a room with the balcony and my bed was comfortable.

Miinukset: Blossom the manager as she say, was very rude and does not care. I rented a extra room at 1am for my brother who was on a business trip. I thought room will be for the next day but it was not. I was told that I had to check at 11am after paying $88 for the room. So because I was confused I went down stairs to see why. No one was at the desk. Blossom walks from what seems to be the breakfast room, where she was sitting down I guess having her breakfast with (What I was told her husband). I asked blossom why did I have to check out if bought that morning in a calm manner. Blossom said in a small snappy way "because that’s our policy’s”. So I explain to her that I was not told that because the current room I was in came around the same time and was able to get it for the next day. In a very arrogant voice she states " I don’t know what you was told, do you have a recording? Then that’s our policy, I can charge you another $75 for another night and if you stay to 1pm I will charge you again. I ask to speak to a manager. She blurt out I am the manager. At this point I can tell she is being extremely rude for no reason. So I ask her can I speak to the owner because managing skills are very poor. She say No, the owner doesn’t work here and don’t be here. I ask why are you being so rude? She states " because your disrespectful” I ask her how I was not cursing, raising my voice or threatening her. I was not told that and wouldn’t got the room if I was. Blossom got extremely rude and told me to an I quote "THAT IS OUR POLICY, SO GET OUT AND DONT COME BACK. I never felt so disrespected in my life that is not my first time staying at main stay and never experienced this. I said I will book another night just because she told me to get out and will let the owner how the manager is acting. She walks back to her breakfast as if she was the guest. This would have been a perfect stay if her attitude and ego didn’t get the her head.

Plussat: Price, shuttle and cleanness.

Plussat: The suite was clean and well kept. Having shuttle to the medical area every hour from 7:00 am till 7:00 pm was very important.

Plussat: Staff and cleanliness

Miinukset: All was good

Plussat: It was clean and bright.

Plussat: It's clean and a little better than other budget hotels in this category. Room was clean, parking was safe even though the neighborhood is kinda industrial/not really scenic. But it is right off the highway and you can get anywhere in Houston pretty fast. Breakfast was decent and typical: waffles, cereal, biscuits and gravy, fruit, etc. I'd have no problem staying here again. If you're on a budget, this is going to be one of the best options because its clean, safe and breakfast was satisfactory.

Plussat: Staff very professional and hotel very clean

Miinukset: na

Plussat: Hotel is very clean. Friendly personal.

Miinukset: Need improvement with breakfast! Not very good.

Plussat: Great price felt safe slept great

Miinukset: Can't find anything bad to say besides the lighting a little dim In room

Plussat: Convenient to Medical Center with a shuffle.

Miinukset: Mattress is probably due for replacement,

Plussat: Location and shuttle to medical center

Miinukset: Rooms are clean but the door handles/key operator need to be updated. Our door was so loose and rattled. The old appearance of the key operator make the hotel look old and not maintained when it actually is clean and maintained. Staff was always cleanini

Plussat: In a great location

Miinukset: They automatically charge you for the $5.00 water even if you don’t open it and heads up they charge $7.00 a day for self parking

Plussat: The furniture was nice. Excellent staff. Hotel located in a very good area. Close to some of the attractions.

Miinukset: Room was not worth the money. Only small sink in bathroom. No where to keep bathroom items. Very little water pressure. Locking bathroom door what have be nice to have. There was only a sliding door. It was an okay room but definitely not for the price. My wife & I have stay in some very nice Hilton Hotels with lower prices.

Plussat: Location

Miinukset: They had no gas first night so no hot water. Next night no water. Not a fault of of hotel but city had gas and water lines broken. No hair dryer in room but call to desk promptly brought us one.

Plussat: Super clean nice rooms

Plussat: convenient location to medical center, quiet, good beds, even though old it was updated.

Miinukset: Parking and breakfast not included. Even though I was first in line to get on the shuttle to medical center, I did not get to get on and had to get in my car and drive and pay for more parking to get to my appointment.

Plussat: The staff was friendly and room was clean

Plussat: Clean with good beds.

Miinukset: There was a hidden charge for parking which increased the price I paid. Had I known that, there were other hotels to pick from. Also A/C didn't hold set point. Door jam was beat up to point you could peep into the room.

Plussat: There was nothing that I liked about the stay other than the location in proximity to the hospital.

Miinukset: The room was not like the picture and the handicap room was only for deaf to tight to get a wheelchair in for my son. The hotel smelled old as did the hallways and room. I took pictures of the rust, broken air conditioner, cracked tub & water spots sink

Plussat: we have stayed there multiple times. It is always top drawer.