Houston hotellit lähellä Gerald D. Hines Waterwall Park

Plussat: I like Leslie from the Bar who was probably the only nice staff member, Location of the property was great and the facilities were not too bad.

Miinukset: The only dislike is the attitude of the staff members, front desk was poor, as we do not expect much but the tone used to communicate with guest was a poor taste, This is coming from us international travelers, I can not speak on behalf of other travelers or the local Texan's, maybe this is normal thing around here, but that definitely gave us a bit of a surprise. In addition, the pantry was so poor the attendant was not present and when she was she had some serious attitude problem, no good morning or any response when I ask how are you today? I get us Australians can be difficult to understand at times but one thing is for sure is that anyone who gets a reply with a "what' and with that sort of tone I experienced would definitely not appreciate the service, I didn't think we were warranted to be addressed like animals as it felt. I guess that gave us a kick for the day and got us fired up, what a way to start the day. I can keep going on but there is no point, as usual this will go unnoticed and one traveler wont make a difference to your hotel and it shouldn't, but since you asked for our feedback please accept our honest feedback. please consider this from a single traveler and I am not speaking on behalf of any other travelers. I hope other traveler had a better experience than we did. I just wanted to add, its a real shame because the only thing that only matters for someone to have a great time is the service, you can have all the facilities, free items whatever it might be but that really doesn't matter in at the end of the day. making someone feel good is more important. Cheers

Plussat: The breakfast buffet was amazing. Room was clean and comfortable. Hotel is beautiful. Nice grounds and scenes except for traffic due to construction but that didn't really get in the way of the stay.

Miinukset: Guest services was often unavailable. When attempting to call them from more room more than once the phone rang and rang w/o an answer. Once they answered they were more than happy to accommodate.

Plussat: Awesome place helpful staff and near major shopping mall very clean would not hesitate to stay again

Miinukset: Nothing

Plussat: The room was nice

Plussat: The overall experience was great.

Miinukset: Na

Plussat: I loved the super friendly staff and fast response for room service!

Miinukset: I disliked the type of pillows that were on the bed.

Plussat: I liked everything about the royal sonesta 5stars in my book!!! Prices are high for food water and drinks and..parking!!!but overall it was damn worth the weekend a stay! Thanks for the discounts too!

Miinukset: Nothing

Plussat: The bed was very comfy. Rooms were cozy. Pool and jacuzzi were clean. Great mini vacation!

Plussat: Clean and comfortable.

Plussat: The bed was extremely comfortable and the room was very clean.

Miinukset: The parking was a bit pricey and not having a microwave was inconvenient.

Plussat: The staff is horrible they made us wait for our room until 3:15 check in was at three. The staff isn’t friendly

Miinukset: The staff

Plussat: Staff was very friendly.. specially manager ms. Anna

Miinukset: Bathroom is bit small, but it's okay

Plussat: Clean, bed is comfortable. Close to location.

Miinukset: Parking fees- my friend stayed night and parking was over $50 for both our parking.

Plussat: Comfortable & clean. Great menu- delicious food.

Plussat: Location. Staff were exceptional. Everything was great.

Miinukset: N/A

Plussat: Nothing

Miinukset: Everything

Miinukset: Dinner at restaurant took a long time to prepare food. Breakfast was very good and service.

Plussat: Amazing

Miinukset: nothing

Plussat: The room was perfect and the staff were very friendly and accommodating.

Miinukset: No

Plussat: Near Galleria.

Miinukset: Galleria over rated. 44 bucks to park.

Miinukset: Need phone chargers on both side of bed. Need a stocked mini bar and snacks

Miinukset: Have to pay for parking.

Plussat: Comfy bed

Miinukset: The lobby was under construction

Plussat: My room was very cozy. The staff was friendly, especially Kelly and Maz.

Plussat: newly remodeled - very nice - connected to the Galleria shopping center - easy access to stores, food, etc.

Plussat: Bed and clean linens. Remodeled bathroom. Room feels clean.

Miinukset: Nothing

Plussat: Friendly staff and easy access to the galleria and the Cheesecake Factory!

Plussat: Great location, entry to the mall is perfect.

Plussat: Room and adjacent hallway were very quiet for a Galleria area environment.

Miinukset: Steps with no ramp option from Blue self-parking area to elevators make negotiating entrance and exit with heavier bags a chore.

Plussat: Convenient clean

Miinukset: The door was tricky to open from the inside I had to have security help at one point

Plussat: Location and free parking!

Plussat: Room

Miinukset: No

Plussat: Connect to mall

Miinukset: Prices high at the store

Miinukset: The bar spends too much time being closed. We came back to the hotel 10 minutes after midnight on a Saturday night and the bar was closed. We went to the room, called room service and was told 40 minutes to get a couple of beers delivered to the room and no option to get beer myself. Not cool.

Plussat: 2 king sized beds

Miinukset: I called at 6:25am and asked for a different blow dryer and left at 7:45 am and still had not received it.

Plussat: The location is extremely convenient as you can walk right into the Galleria

Miinukset: Everything had a tagged-on extra charge to it, including delivery charges for room service. What is the alternative - pick up from kitchen? Breakfast costs $30, which makes no sense for a continental buffet in a hotel.

Plussat: Always a pleasure to stay here - location is great for Galleria. Breakfast selection is good and coffee and tea on tap all day.

Miinukset: Property is looking tired and needs some refurbishment. There was construction work ongoing which was very noticeable.

Plussat: the room was great and so was the employees

Miinukset: i didnt like all the taxes and fees also i didn't like paying 20 dollars parking when i had to park my own car and get my own car and my room rate changed from 127 one day and 137 the second day

Plussat: We really appreciated that although they were going through some difficult times at the hotel (before we checking in a guest caused a leak from the 11th floor down by hanging something on the fire sprinklers in their room) the staff did their best to make our sty as pleasant as possible. The room we requested was not available due to the situation that was going on. So we were actually given a better set up but at the same rate. The staff was very kind and helpful and our rooms were very comfortable. We would recommend staying at this hotel and would stay here again.

Miinukset: The only thing that I would say could be improved is the availability of the little carts that are used to unload your luggage. Also we went swimming once and the water was freezing, being that it is an indoor pool not exposed to the direct heat of the sun it would be nice if the water was kept at a more comfortable temperature. Other than that everything else was great.

Plussat: Location

Miinukset: Property had a horrible smell in the hallway, it appeared to be undergoing renovations. Loud fans in he hall ways.

Plussat: Location and the fact that they offered happy hour

Miinukset: A/C and remote control device did not work on the first night, and the hotel nightly cost was higher than the quality of the hotel.

Plussat: Staff was great, rooms were clean and spacious, breakfast was great, pets allowed

Miinukset: Parking fee was $19 per night

Plussat: The services, the staf very nice

Miinukset: The construction

Miinukset: Pool not in service

Plussat: One of the male staff in maintenance department was nice and made us to feel at home.

Miinukset: The Entrance looks little odd.

Plussat: The breakfast that was offered was very tasty and included a nice variety from cold/hot cereal options to eggs and meat choices with potatoes and bread choices. Very tasty! What was really enjoyable, were the Happy Hour nights, Mon-Thursday; where each night gives a different selection so you don’t have to go out if you don’t care to. There is even beer and wine offered!

Miinukset: We didn’t care for the added $20 per night parking charge. Perhaps there can be an inclusive option in the charges per night for that charge on the room charge?

Plussat: The neatness and location.

Miinukset: I had no idea that I had to pay to park until checkout. 19.00

Plussat: Everyone friendly, breakfast good great to also have boiled eggs, lovely hotel, close to galleria

Miinukset: Our room was close to the elevator, there was faint swoosh noise in the morning only, we thought it sounded like the elevator coming up and going down, but this was minor but if you stayed in the room all day, might be a problem.

Plussat: Hotel staff was the best ever! Breakfast was great on Sunday hotel employee the cook was super friendly. Hotel employee at the front desk was also very nice to us.

Miinukset: Smelled like smoke around the elevator.

Plussat: The room was great, and the pool was right outside. We were very close to the breakfast area as well. On Mondays, Tuesdays, and Wednesdays they have an evening snack and drink mixer also included in the price of the stay.

Miinukset: We had to keep calling because our toilet would clog after every flush, but the maintenance guys would come immediately to fix it. The problem was just annoying. They offered to switch our rooms, but that was more effort than it was worth.

Plussat: the location was great! 5 min walk to the Galleria (shopping and food). The room was also well equipped with a full kitchen.

Miinukset: I hated how loud the air conditioner was, it was impossible to sleep at night because of the sound. Turning off was not an option as it was too hot.

Plussat: Friendly staffs, location.

Miinukset: Didn’t stay long enough. I wish i had more time to spend.

Plussat: Location is perfect..across from the best mall in the city..walking distance ..good breakfast ..friendly staff..big rooms

Miinukset: None

Plussat: Close to everything... clean... and safe

Miinukset: The bed mattress was horrible... lumpy and painful

Plussat: Location was great. Separate bathroom for each bedroom in our 2 bedroom apartment wS fantastic. Public Transport system in Houston excellent, cheap and easy to navigate. Shopping across the road.

Plussat: Location

Miinukset: Hotel front desk wasn't kind. We couldn't pull out the Sofa bed and call for help. but they say we should wait 20 min. and Parking fee was $16....

Plussat: The location is ideal for people with business around the area. Excellent rooms as well.

Plussat: The pool and hot tub.it was very clean and quiet

Plussat: location, clean, friendly staff

Plussat: Is close proximity to the any where downtown Houston

Miinukset: Nothing