Houston hotellit lähellä Gerald D. Hines Waterwall Park

Plussat: Ok facility. Ok location. Breakfast was good in restaurant. Crowded.

Miinukset: Upstairs lounge was closed for weekend. Would have been nice if the staff had told me of that prior to charging me at checkin. Room is small.

Plussat: The hotel was beautiful and everyone was so friendly and helpful!!!!

Plussat: All staff is very friendly and helpful The room was very large and accommodating The meeting rooms very conveniently located

Miinukset: Was not happy valet parking $32 per day

Plussat: Beautiful hotel, atmosphere perfect.

Miinukset: I only got to stay one night.

Plussat: Great location less than 10 minutes to everything downtown.

Miinukset: Walls are paper thin

Miinukset: I would recommend a different scent for the shampoo/conditioner/body wash. Both my boyfriend and I smelled strongly of coconuts and wanted something less overpowering.

Plussat: Layout of room. location

Miinukset: Dog barking

Miinukset: First night my stay , my room # 504 was close to sport and swimming area ,and all night when people were using the room , the sound of the door was annoying and I could not sleep well , so next day morning I asked the reception to change my room and she did it immidiately to # 704 , and second night of stay was ok .

Plussat: the staff was extremely friendly and the location is perfect for getting around. The rooms were clean and the hotel was beautiful. Would definitely stay again.

Miinukset: We had to pay for parking.

Plussat: Newly renovated, spacious, comfortable.

Miinukset: Fairly high parking fees, though perhaps reasonable for this location.

Plussat: Nice facilities, cordial and friendly staff that went above and beyond to ensure my stay was a pleasant one. The bedding was extremely comfortable, the showers well kept and gave a home away from home feel.

Miinukset: slow wifi, tight parking garage thats a bit more expensive than i would expect for a place with no security guard, barely any room to actually park your vehicle, no free breakfast.

Plussat: Very convenient location next to Galleria shopping center. Rooms were super clean, confortable beds. we will come back again.

Miinukset: Beds weren't made, trash was not taken, towels were not replenished

Plussat: The design and decor, location and service

Miinukset: No complementary breakfast

Miinukset: You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.

Plussat: All employees were SUPER friendly

Miinukset: The TV didnt work and the room had no clcck or alarm clock

Plussat: Front desk staff are friendly.

Miinukset: DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.

Plussat: The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be.

Miinukset: I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.

Plussat: Convenience and location were great. Late check out was good too.

Miinukset: Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.

Plussat: Delicious free breakfast

Miinukset: The rooms wasn't that clean. No good view.

Plussat: Great location; great breakfast. Excellent staff.

Miinukset: Parking is $20/night in the garage.

Plussat: Clean & quite

Miinukset: N/A

Plussat: Everything. Your staff is amazing.

Miinukset: The traffic I had to drive to get there lol

Plussat: I like room , bed

Miinukset: I don't like the hotel staff. The staff at the front desk is very unprofessional. When I checked in, they asked me to pay a deposit of more than one thousand dollars It was incredible, and I still have over $700 back now

Plussat: rooms , staff and breakfast

Miinukset: paying to park

Plussat: Our room was above and beyond what I had expected. The couch was so comfortable, the kitchenette was great and we loved the split room concept. Since it is not pool season, we didnt get to try it but it looked great! I would definitely stay here again.

Plussat: handicap room was easy for disabled elderly to navigate.

Miinukset: Nope.

Plussat: Hotel comes with a kitchen!

Plussat: The room...it had a couch, small kitchen area and everything was clean.

Plussat: Great location, clean and comfortable, good breakfast

Miinukset: Avoid if you have a feather allergy. All the pillows and quilt had down. Hotel provided me with 2 feather-free pillows when I told them of my allergy, but they did not mention the down quilt. I woke up having a reaction in the night.

Plussat: location was decent.....

Miinukset: the hotel building itself is overpriced, it is very old and not updated. Desperately needs to be renovated to fetch these higher hotel prices per room. Not worth the cost. ... garage parking, which is the only option, should be completely free. Not $16

Plussat: Its dated

Plussat: The staff was excellent, especially the front desk. Bonnie Gray and the other man (an University of Houston, Hotel and Restaurant Management student, whose name I can't remember right now unfortunately) were very professional and kind. The were the best part.

Miinukset: I wish the Starbucks at the hotel would accept payment via the phone app.

Plussat: Peace and quiet, great location.

Miinukset: Looks old, needs contemporary look.

Miinukset: The remote control for the television in was inoperable. Neighbors in the room next door had an extremely noisy party, which made sleeping difficult.

Plussat: The staff was customer friendly

Miinukset: No By the way I am Allen from Decatur Ga not Norwalk Ct

Plussat: Our cleaning lady

Miinukset: No

Plussat: Breakfast

Miinukset: No place to load or unload IF you are not valet

Plussat: Location and The GREAT staff, along with breakfast that was very nice!

Plussat: Service

Plussat: It was a great hotel

Miinukset: I didn't like that I had to pay $27 to valet. The parking lot was empty and I would have gladly self parked but that wasn't an option.

Miinukset: I dont like the parking situation.

Plussat: Very clean room.

Miinukset: Charged $27 for parking that was mandatory.

Plussat: Staff was friendly and room was comfortable

Miinukset: Only valet parking was available for $28/night with almost empty parking lot.

Plussat: Returning guest;) walking distance to Galleria, Evening bartender very hospitable, and good breakfast. Can't wait for my next trip.

Plussat: Staff is excellent and the complimentary breakfast was good.

Miinukset: It was a little challenging to get in and out via car since it's on a one way and there's only garage parking.

Plussat: Very easy access to all the surrounding features such as the mall, restaurants, etc.

Miinukset: Valet parking prices with no option not to valet