Houston hotellit lähellä Gerald D. Hines Waterwall Park

Plussat: Great service, accessible, clean and modern

Miinukset: Having the room right across the elevators and right below the concierge lounge. The constant noise from the elevators and the clunking from above made for a poor nights sleep.

Plussat: Free wifi was great and would have been much more stressful without it

Miinukset: Friendly professional staff

Plussat: The service from valet to the desk was great. I had lost my reward number and they.found it for me.

Miinukset: The bed was a little hard.for.my taste.

Plussat: Friendly staff

Miinukset: Hotel looked old. Needs updating

Plussat: The Destino bar staff was phenomenal!

Plussat: Valet Parking was extremely efficient. Earlier reviews had panned the valet parking, but they apparently have a new team and use a message based system that was superb. Seemed also to have very smart people actually running the cars. Best I've ever seen at a hotel.

Miinukset: No electrical outlets on the side of the room with the table and chairs. Also, wasn't wild about their lighting system in the bathroom, etc.

Plussat: This hotel is absolutely gorgeous! It was much nicer than I was expecting - felt like a boutique hotel. Our room was spacious and had all the amenities we needed. I also loved the Urban Star Market - great selection of food and drink items, and convenient hours. The location was perfect too, as I had easy access to the various parts of the city I needed to get to during my stay. I will definitely come back to this hotel the next time I am in Houston, and will recommend it to family and friends.

Miinukset: Parking is valet only, but service was fast so it wasn't an inconvenience at all.

Miinukset: No explanation that there is mandatory valet parking. Cost an additional $32 to park my car overnight.

Plussat: Great stay, friendly staff, great buffet, amazing mattresses. Would come again and again.

Plussat: Great location. Comfortable amenities. Friendly staff.

Miinukset: Housekeeping was loud at times and non-responsive to my need for in-room creamer for complimentary coffee.

Plussat: Staff was very friendly and responsive.

Miinukset: Sheets were scratchy; Madatory valet; Air in room was extremely dry.

Miinukset: $32 Valet Parking. The average price for valet parking in the area is $10 so to pay $32 at a hotel is fairly pricey.

Plussat: Excellent service, valet was amazing, room was a very nice size with large walk in tiled shower and plenty of freebies for guests.

Plussat: The manager was amazing and accommodating.

Miinukset: Parking was expenive.

Plussat: Nothing because I cancelled my booking

Miinukset: Parking cost additional 35 dollar. It's a madness.

Plussat: I like the hotel it's nice to stay if you come from long trip

Miinukset: I do t like the ppl who parking the car cause I come at 4am and I was tired I give them my car to parket and next day when I was in. My car they took my headphones from my I phone7 it's not trust for give them you car

Plussat: Staff and facilities

Miinukset: Made a mistake on date and the hotel hid behind the Expedia foul up. No common sense.

Miinukset: You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.

Plussat: All employees were SUPER friendly

Miinukset: The TV didnt work and the room had no clcck or alarm clock

Plussat: Front desk staff are friendly.

Miinukset: DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.

Plussat: The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be.

Miinukset: I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.

Plussat: Convenience and location were great. Late check out was good too.

Miinukset: Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.

Plussat: Breakfast

Miinukset: No place to load or unload IF you are not valet

Plussat: Location and The GREAT staff, along with breakfast that was very nice!

Plussat: Service

Plussat: It was a great hotel

Miinukset: I didn't like that I had to pay $27 to valet. The parking lot was empty and I would have gladly self parked but that wasn't an option.

Miinukset: I dont like the parking situation.

Plussat: Very clean room.

Miinukset: Charged $27 for parking that was mandatory.

Plussat: Staff was friendly and room was comfortable

Miinukset: Only valet parking was available for $28/night with almost empty parking lot.

Plussat: Returning guest;) walking distance to Galleria, Evening bartender very hospitable, and good breakfast. Can't wait for my next trip.

Plussat: Staff is excellent and the complimentary breakfast was good.

Miinukset: It was a little challenging to get in and out via car since it's on a one way and there's only garage parking.

Plussat: Very easy access to all the surrounding features such as the mall, restaurants, etc.

Miinukset: Valet parking prices with no option not to valet

Plussat: I was attending a conference at the Galleria and didn't have to move my vehicle the whole weekend! The free breakfast was delicious. The meals bought were tasty and reasonably priced also.

Miinukset: I hate having to pay for parking! It was $27 per night, which isn't bad for the area but still not awesome. Overall the cost for the hotel & parking was still cheaper than similar hotels with free parking. Plus the convenience!

Plussat: Customer service

Miinukset: Scrambled eggs at breakfast.

Plussat: Breakfast was great

Plussat: Big enough to make you feel at home.

Miinukset: Must clean or perfume rug, bad odor like humidity.

Plussat: They were able to get us early check in, which was a blessing. The rate was right for a weekday with the rodeo in town, and the location perfect right down the street from the massive Galleria mall. We slept a solid night sleep.

Miinukset: There was a roof leak that splashed on our breakfast table and us, and the manager reception’s food offerings were pretty boring and simple. But overwhelmingly the experience was great.

Plussat: This hotel & their comfortable beds was great, and the bathroom between the bedroom and the living area makes a relaxing border between children's noisy tv and adult relaxation. The breakfast was yummy with much needed protein choices. Bonus-indoor pool!

Miinukset: That first day the front desk clerks were anything but friendly but the f.d.clerks on the following days were wonderful. Really this place was splendid.

Plussat: Happy hour.

Miinukset: N/A

Plussat: Wonderful breakfast!

Miinukset: Air conditioning did not work well. Our room stayed hot. Indoor pool was chilly.

Plussat: The breakfast was Great! Location was perfect! Staff was knowledgeable and personable.

Miinukset: Floors around the outside of the pool was constantly wet. Shower head was old compared to rest of bathroom. A/C and heater was broken on the first night, and we slept horrible. It was fixed the next day.

Miinukset: Bathroom door did not lock for privacy.. requestsed towels. No one brought them.. return trip to guest service..

Plussat: I loved the staff, the reception hour as well as the Breakfast Buffet. What I spent was WELL WORTH IT and I will be doing it again with and without my children.

Miinukset: I was upset that we could not enjoy the Pool or Jacuzzi as it was dirty. I don't know of any clean water that is green that's in a pool or Jacuzzi. So YES that was disappointing because ULTIMATELY that was one of the reason the hotel was chosen. Parking

Plussat: Very clean and comfortable room. Nice made to order breakfast. Complimentary cocktails and snacks in the evening. Lovely!!!

Miinukset: Parking in an open air, uncovered, unattended lot was $15.00 on site. They also added a charge for incidentals to our credit card that has not been removed as of 3 days post check out.

Plussat: Stayed during Hurricane Harvey, the staff was wonderful, were attentive. Room was clean, food was delicious.

Plussat: Friendly and welcoming staff. Great, free cook to order breakfast. They also had an evening happy hour where there were free hors d'oeuvres and adult beverages.

Miinukset: There were dishes left in the hallways that wouldn't be picked up for hours. There was also a smell in the hotel the first day. They should keep it fresh.