Houston hotellit Greenway/Upper Kirby

Miinukset: The most uncomfortable bed I can ever remember in a hotel room. Also, there was an unadvertised $100 nonrefundable pet fee. AWFUL experience. Would NEVER stay here again.

Plussat: Size of room, proximity to Goode Armadillo Palace

Plussat: Fully supplied with shampoo, paper towels, toilet paper, etc. Location was perfect for us. Big open spaces were an extra!

Miinukset: Cleaning wasn't good. And We found a huge roach at the stairs. Elevator was out of service. No map or somebody showing the way, they just said left or right but it was confusing.

Plussat: The room is very good, and the staff is nice.

Miinukset: They can improve in the breakfast, also they could offer some meals for lunch and dinner.

Plussat: Clean, fresh and VERY temperature friendly.

Miinukset: The elevators are in a non-conventional location.

Plussat: Staff is always first rate, and the rooms are superbly maintained.

Plussat: Location

Miinukset: Two very stoned/drunk guys yelled and laughed like maniacs while trying to “play” basketball...between 1:30 and 2:00 am. Night desk didn’t answer my phone call for about 15 rings. All of this woke us up/caused my wife to not sleep that night. That area should have a security camera.

Plussat: The Staff was excellent with a smile on their face and advise on how get around Houston The maintance guys even smiled and said hello

Plussat: The room had a kitchenette, very comfortable.

Miinukset: It felt like home, staff was friendly, breakfast was great.

Plussat: The room was spacious, clean, and comfortable. Made me wish I was staying more than one night.

Miinukset: Our ice maker did not work. But, the front desk supplied us with ice.

Plussat: The breakfast And the basketball court

Miinukset: Nothing at all

Plussat: Room size and location

Miinukset: It smelled like smoke. Not horrible but bad enough to hate the room until you got use to it.

Plussat: Location

Miinukset: Outdated and non working airconditioner in room we sweated the night before leaving called the engineer to room and found out their was something wrong with the thermostat and valve on air conditioning line. Not what I expected for 4 star hotel.

Plussat: Everything was great about the hotel

Miinukset: the breakfast buffet. Everything was cold, potatoes were dried out and tasted old like they’ve been there for days. Eggs were cold and had no flavor as well as the biscuits and gravy. It was very overpriced. I will never eat another buffet at any h

Plussat: We loved how close we were to everything. We loved the view out our room. The staff is very friendly. We will definitely stay here again.

Plussat: I liked that they accommodated my mistake of the reservation made on the wrong day which was nice.

Miinukset: I was there two days and never saw housekeeping nor got fresh towels or toiletries. While I was out and not at my room, when trying to contact the hotels front desk, I either was on hold for 30 minutes plus or I was hung up on.

Plussat: View

Miinukset: Moldy pillow cover, additional feed that weren’t mentioned

Plussat: I trust Hilton to know the way to keep us safe as we travel. The rooms here are sanitized and sealed at the door for me when I arrive. I trust this. With my life.

Miinukset: Nothing. The property is spectacular

Plussat: The place was amazing

Miinukset: There was nothing that I disliked. We had a wonderful stay

Plussat: Pool freezing

Miinukset: Pool staff pool hours

Plussat: The Starbucks

Miinukset: There’s not enough signs to find the way to the hotel thru the garage and the garage itself is complicated and I ordered uber eats not even the guy could find his way to the hotel so I know I’m not the only one that got lost and I’m already paying for the hotel why did I have to pay for parking, the room was dusty especially on the desk, it’s black so there’s no way u could miss that and there was smudges so whatever housekeepers cleaned that room did a poor job and there was crumbs in a corner of the room! And the lady that checked me in was RUDE AS HELL if she don’t like her job or dealing with people she shouldn’t be working with the public!!

Plussat: The price was good. The bed was very comfortable and I love they have a Starbucks on location.

Miinukset: My car didnt fit in the parking garage. My husband is handicapped so this is an issue. After talking to the staff they told us to park in a valet only spot but not mentioning cost until billed the next day. Stains all over and outdated. No security.

Plussat: Location and comfortable bed

Miinukset: Fitness room could be bigger, Hard to find a gift shop close by,

Plussat: The view

Miinukset: Hotel room 1714 had blood on bathroom door way and bedsheets

Plussat: dirty not comfortable

Plussat: Location, bed, and TV

Miinukset: Loud HVAC, so bad in first room we had to change it out.

Plussat: Staff nice, room great, rush hour hard to navigate

Miinukset: traffic around hotel

Plussat: Friendly, clean, safe,

Miinukset: The heating was out of service so it was very cold.

Plussat: The location/park on the back of hotel

Miinukset: the AC made a horrible sound, water came out black and brown from the sink and the bathtube, and there was a roach by the bed lights. It was actually a horrible terrible experience!

Plussat: They served me a nice breakfast even though I made a mistake and was late.

Miinukset: They cut the water at 10pm without warning.

Plussat: The bed was comfy. The air condition worked. The price was pretty good for just one night.

Miinukset: I guess they were in the middle of remodeling because the elevators were taped up. It felt like I was inside a package. The bathroom ceiling had mold by the tub. The tub you could tell they did a bad job of caulking all around it. The sink didn't drain, the vent and light in the bathroom didn't work. I was glad it was just an overnight stay because I waited until I got home to take a shower.

Plussat: The staff make up for all the things that fall below expectations . They add a human touch to the service they provide . Very helpful and nice members of staff

Miinukset: The fact that there was visible ongoing work and dysfunctional keys , and electric gadgets

Plussat: very nice but without warmer， we felt very cold... Nice place and nice service， love it

Plussat: Not far from restaurant

Miinukset: Paid to much for it and construction in the hotel

Plussat: Location & Staff!

Miinukset: N/A

Plussat: Location

Miinukset: Hotel charges $10/per night for parking. I paid $20 for two nights to be on the safe side, but there was adequate parking on the street.

Plussat: Hotel was nice, rooms were nice too. The only thing that was bodering me was the location - hotel was near the road and it vas quite noisy at night. But all in all it was ok for the price we paid.

Plussat: Large comfy bed

Miinukset: Location, bad part of town

Plussat: very comfortable and very convenient.

Plussat: Friendly staff

Miinukset: Noise in the room(airco, motorway)

Plussat: Good location with easy and quick access to places of interest to me.

Miinukset: Bed size and poor response to fix AC problems

Plussat: the bed and the free internet

Miinukset: the lady at the front desk when we arrived, she was rude and negative. They couldn't find our reservation of one room (we reserved two and had the confirmation with us, the second room appear on her computer).

Plussat: The beds we comfortable

Miinukset: The room air conditioner was not working properlty nor was the toilet. And there were no extras we were dissappointed and will not stay at houton four points ever again, the weekend staff was not even concerned with the issuses we had,

Plussat: The rooms were large, hotel was well located

Miinukset: The staff (mostly, not all) could be more enthusiastic

Plussat: It was economical and convenient to Rice Univ

Miinukset: Service stunk. No room service and calls for towels and pillows were not fufilled.

Plussat: Excellent all round

Miinukset: None

Plussat: Location

Miinukset: No

Plussat: Staff was very accommodating. Due to loud noise above my room they comped us breakfast, parking, and 1pm checkout. Would stay here again!

Miinukset: My room toilet stopped flushing had to reach in the back of toilet. Also there was some type of construction going on at 8am right above my room.

Plussat: Great size room. Cleaning and front desk staff very nice and helpful.

Miinukset: Had problems with the water in the shower. Hot water controls were backwards and required the maintenance crew to resolve because at the time we didn't discover this. Just knew we were getting hot water.

Miinukset: Renovated room next door to noisy

Miinukset: If I could give this hotel a 0 rating I would. I understand it’s under renovations but my room had an issue with the water. One day it was so hot on the lowest setting I got burned. The next day water is cold, the hotel should be shut down if these

Plussat: I did not like much about the hotel

Miinukset: There was constant construction noise while I was trying to sleep, and plumbing issues every time I have stayed there.

Miinukset: It was cold outside and the heater didnt work in my room.

Plussat: Location and value

Miinukset: In desperate need of renovation

Plussat: The staff

Miinukset: Everything the room is dark not clean the water was sticky

Plussat: Location

Miinukset: Rooms need updating.

Miinukset: They did not have our reservation when we arrived after booking it 2 days in advance.

Plussat: Location

Miinukset: There was construction going on and it keep us awake all night and all morning! Horrible experience.... Definitely will not book again lol

Plussat: STAFFS ARE ALL FRIENDLY & KIND. ROOM WAS CLEAN & COMFORTABLE TO STAY

Plussat: Location, secure environment, large room, comfortable queen size beds, kitchennet area in room, beautiful accommadations,and extremely friendly staff. I did encounter one problem with no hot water in the shower. My parents were two doors down therefore my family used their bathroom. I immediately reported the plumbing problem. We were offered another room and given a credit for not receiveing full sevice in the room. The manager and staff accommdated my family quickly and graciously.

Miinukset: For a family of three and my parents traveling with me there was no free complimentary breakfast available. I really think this should be included for the price of the rooms

Plussat: I had a pleasant stay at Crowne Plaza River Oaks. The staff was very helpful considering that this is my first time in the US. The room was spacious and very clean, and you cant beat such price.

Plussat: the stay was very nice the service was good!

Miinukset: I didn't like being next to nosiy neighbors!!

Plussat: Reasonably close to the Galleria area

Miinukset: I thought the breakfast was too expensive. Several of my co-workers commented on their rooms not being clean.