Houston hotellit lähellä Galleria Mall

Plussat: Ok facility. Ok location. Breakfast was good in restaurant. Crowded.

Miinukset: Upstairs lounge was closed for weekend. Would have been nice if the staff had told me of that prior to charging me at checkin. Room is small.

Plussat: The hotel was beautiful and everyone was so friendly and helpful!!!!

Plussat: All staff is very friendly and helpful The room was very large and accommodating The meeting rooms very conveniently located

Miinukset: Was not happy valet parking $32 per day

Plussat: Beautiful hotel, atmosphere perfect.

Miinukset: I only got to stay one night.

Plussat: Great location less than 10 minutes to everything downtown.

Miinukset: Walls are paper thin

Miinukset: I would recommend a different scent for the shampoo/conditioner/body wash. Both my boyfriend and I smelled strongly of coconuts and wanted something less overpowering.

Plussat: Layout of room. location

Miinukset: Dog barking

Miinukset: First night my stay , my room # 504 was close to sport and swimming area ,and all night when people were using the room , the sound of the door was annoying and I could not sleep well , so next day morning I asked the reception to change my room and she did it immidiately to # 704 , and second night of stay was ok .

Plussat: the staff was extremely friendly and the location is perfect for getting around. The rooms were clean and the hotel was beautiful. Would definitely stay again.

Miinukset: We had to pay for parking.

Plussat: Newly renovated, spacious, comfortable.

Miinukset: Fairly high parking fees, though perhaps reasonable for this location.

Plussat: Nice facilities, cordial and friendly staff that went above and beyond to ensure my stay was a pleasant one. The bedding was extremely comfortable, the showers well kept and gave a home away from home feel.

Miinukset: slow wifi, tight parking garage thats a bit more expensive than i would expect for a place with no security guard, barely any room to actually park your vehicle, no free breakfast.

Plussat: Very convenient location next to Galleria shopping center. Rooms were super clean, confortable beds. we will come back again.

Miinukset: Beds weren't made, trash was not taken, towels were not replenished

Plussat: The design and decor, location and service

Miinukset: No complementary breakfast

Miinukset: You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.

Plussat: All employees were SUPER friendly

Miinukset: The TV didnt work and the room had no clcck or alarm clock

Plussat: Front desk staff are friendly.

Miinukset: DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.

Plussat: The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be.

Miinukset: I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.

Plussat: Convenience and location were great. Late check out was good too.

Miinukset: Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.

Plussat: Centrally located to everything in the Galleria area.

Plussat: Location

Miinukset: Room service

Plussat: Location, rooms and beds.

Plussat: There was a problem with one of the two rooms originally reseved. The staff was very helpful and friendly. Thank you! The room is spacious and beds, bedding are great!

Miinukset: Bathroom too small, too old. Coffee machine cheap, awful.

Plussat: Close to the mall, beds are comfortable, free parking

Miinukset: Needs to be cleaner

Miinukset: The agency ( Kayak ) didnot my reservation to the hotel i was stuck for 4 hours with no solution , later on I got email with refund.

Miinukset: Double queen size bed room is book but it's not available while checkin

Miinukset: Manager was hot/cold. Our expedia reservation was ow to co.e thru so we went for dinner. We asked if they would honor the rate for a second room and the manager said sure and then proceeded to put tax on top of the all inclusive rate I asked him to match. It was only $22 but still it was not what the rate was. At this point the manager intisted on staring me down to get me to praise and agree with him that he was doing me a major favor. Are we iin 3rd grade and he is my teacher? Really? I should have walked out but we were exhausted from Bush was travel as I was just returning on a pit stop from ASIA. We checked out the next morning from this under co struction hotel and stayed at Marriot the balance of the week for business. Guess customer first is something of a scarce commodity here at the top level mtg. Underlings were actually fabulous surprisingly. Bottom line - overpriced for what you get compared to elsewhere.

Plussat: Although I arrived after 11:00 PM, I was greeted promptly, professionally and courteously. When it was discovered there had been an error in my booking information (Not by the hotel itself), they addressed and resolved the issue immediately. My room was spacious, clean. Self-parking was free.

Miinukset: There was no ramp for my rolling luggage between the parking garage and the hotel elevator. This, however, was a minor inconvenience.

Miinukset: Did not get reimbursed my last night from early check out. Unacceptable

Plussat: Location and room comfort.

Miinukset: Nothing

Miinukset: Had to use valet parking the whole time as the regular deck was closed, and there was an extended wait to get the car when I was ready. The room could also use a refrigerator.

Plussat: Location is great, facility is average!!

Miinukset: Parking is a problem, no self parking and you can wait for your car for a long time.. During peak hours, valet department don't answer your call..even if they do you may still wait !!!