Houston hotellit Westside

Plussat: My family loves all that the hotel and gym has to offer for an active family. Nice restaurant and plenty to do without having to leave the property.

Plussat: The staff at the Houstonian was top notch in every way. I cannot say enough good about them.

Miinukset: The hotel needs to be updated, especially the guest rooms.

Plussat: Resort style pools with bar and food was excellent.

Miinukset: Lack of hot water for shower. The bar lounge is nice, but was hard finding an empty seat.

Plussat: Stately and comfortable. Staff are very courteous.

Plussat: Delicious breakfast and good pool.

Miinukset: Corridors to rooms need a good clean and spruce up.

Plussat: Everything in the Houstonian is thoughtful and well-planned to make guests feel valued at the highest level. This hotel stands out as an incredible place to put on any bucket list.

Miinukset: Memory foam mattresses have come a long way and I would recommend the changing of the mattresses out for better technology. From a business perspective, that is a huge huge expense but the investment would most definitely make a positive impact.

Plussat: Peaceful oasis after a busy fortnight

Miinukset: Air con in public areas far too cold

Plussat: The location of this hotel is wonderful, it's a true escape . We ordered room service for breakfast, it was delicious, an ample amount of food, and it was delivered on time.

Plussat: Rooms are clean. Pools and SPA are very top notch

Miinukset: A/C sometimes too high compared to outside temperature

Plussat: The unmistakable quality throughout the property. Although we've been to Houston many times and stayed at many different hotels there, the Houstonian has become our clear favorite. The rooms are expensively furnished, so we feel like we're home.

Miinukset: Nothing.

Plussat: Very clean great friendly staff very high end hotel

Miinukset: Very expensive

Plussat: The rooms were clean

Miinukset: For one they do not take cash for you amenities. I only pay cash because i do not trust using my card. They were nice and let me stay but took every thing out of the mini bar like i was going to steal it. They have no discount for any one and you must use they valet parking then when i when to get my car they said it was another 30$ for the parking. So if you want to stay at this hotel you have to use your card witch they will put on amenities and room on or you pay cash for you room but it can take up to 7 days to put back on your card after you check out if you do not use there amenities. When i when to eat i was seated at a table they ask me to move witch i did not have a problem with but they sat me in the back by the kitchen and i wait 15 minutes and still no one came to take by order i had to go to the bar to order my food. I have never stayed any place they do not take cash for amenities all they have to do is check the room when you check out to make sure every thing is there be for they give you your money back witch would only take a few minutes to do.

Plussat: Location, staff, clean & WiFi

Miinukset: There is no tea & coffee maker in the room but they keep the accessories of tea, coffee & milk at elevator area in morning time only.

Plussat: This is the second ZAZA Hotel I’ve stayed at in Houston. Just as cool as the first! The first thing I notice when walking through the front doors is how great the place smells!!! The decor is luxurious in a Hollywood hip way... great prints on the walls all over the hotel. The bar/restaurant was a vibrant scene. Enjoyed the experience. Our room was very comfortable and clean!

Miinukset: Asked Maintenance to check shower drain. I don’t believe they ever did. Bummer.. I was there for 4 nights!

Plussat: Our stay was amazing and we will definitely be back

Miinukset: No complaints

Plussat: The staff and property staff were so kind and amazing.

Miinukset: I can’t think of anything at all.

Plussat: Modern hotel and clean

Miinukset: I stayed 10 days in a very nice room on the 10th floor. It was very difficult to sleep at night due to the lack of sound isolation and the proximity of I-10.

Plussat: Clean, new and well-furnished

Plussat: The staff was courteous, responsive and helpful. The drinks were well made and the ambiance was impeccable.

Miinukset: The room was uncomfortably cold and the temperature unit in the room didn't control the temperature in the room.

Plussat: Staff was great! They were very friendly and helpful. Hotel was everything I expected and more. Really great vibe. The restaurant had really great food and drinks. Musician was amazing. We did not feel like we were still at a hotel. It was the perfect spot for ladies weekend!

Miinukset: N/A

Plussat: The area was great as well as the amenities of the hotel, the pool was beautiful and the best park was the hotel being connected to the mall

Miinukset: Wasn’t a fan about having to pay to self park my vehicle if I didn’t want to choose valet as well as having problems with the hdmi connector to the room and was told maintenance was going to come and fix the problem... no one ever came.

Plussat: The location, amenities, room size, the gym is great, and the staff is amazing

Miinukset: Nothing bad to say.

Plussat: Great people, great rooms!

Plussat: The rooftop swim deck is amazing. The staff is absolutely 5 star quality,

Miinukset: The ONLY thing was the hot tub could have been true 104 degrees. Was more like 95. But still did the job.

Plussat: View of mall from room And most of all the rooftop pool Plus the interior design of the lobby

Miinukset: Nothing...lol

Plussat: Great location, modern rooms, friendly staff. We needed a late checkout and it was granted.

Miinukset: No

Plussat: The staff is very courteous and accommodating. Great rooms, great gym, great pool area, great prices, all around great hotel.

Miinukset: It wasn't the hotel's fault but the city shut the water off which led to having no air conditioning. Still a great hotel.

Miinukset: Valet charges are very steep.

Plussat: Would be nice to have a microwave to reheat items or make popcorn for movies.

Plussat: The hotel itself was beautiful and clean. The location was great.

Miinukset: However the city shut off the the water to the hotel which also affected the a/c. Non-flushing toilets and no a/c in Texas during August is a disaster. I do not feel that the staff did enough to accommodate guests during this crisis. Also there was a brok

Plussat: The gym, location, and staff.

Miinukset: No

Plussat: The proximity to so many things, and the gym is amazing for a hotel.

Miinukset: Nothing really. I think it could use a few more outlets this is the tech age we have so many devices. Maybe install some USB ports.

Plussat: The location , Convenience with my travel plans.

Miinukset: Freeway noise .

Plussat: It was clean and nice a quiet

Plussat: The gym

Miinukset: Starbucks closed early

Plussat: Hospitality was great everyone excellent customer service

Miinukset: Everything was great better than all the Mariotts in Houston and San Antonio

Plussat: Bed was comfortable. Shower was strong. Nice large balcony patio off the room, although it was difficult to sit outside because the Houston air is so hot and humid. I liked having access to Netflix and Utube for free. Parking for car was free.

Miinukset: Food and food prices - only stale tortilla chips, liquid “cheese” and cookies were offered for bar reception on Friday evening. both breakfast and dinner on Saturday were awful. I saw many room service trays in the hallways that were only partially eaten, indicating to me that even that food wasn’t very good. I couldn’t wait to get out of the hotel Sunday morning and go somewhere to eat a decent meal. Food and drink prices were too high for the quality available.

Plussat: Clean, good service, convenient.

Plussat: The breakfast was not included

Plussat: Price

Miinukset: Hotel was dated and room smelled of smoke which got worse over the stay. Our family was woken up by partying neighbors one night and had to calll security. No reaction by front desk when I brought up these issues at checkout.

Plussat: Amazing customer service

Plussat: Nice choice of food and stables. Speed of services was excellent.

Miinukset: Could be nice to have the cleaning staff take dishes out of the room. It is bad to have dirty plates used still lying on the table even after the room is cleaned. The policy of cleaning staff not taking dirty plate from the room must be revisited. Personally, I dislike seeing plates in hotel corridors.

Plussat: The location was good for the reason for visiting the city.

Miinukset: The staff worked hard to fix the issues.

Plussat: Good and polite staff always ready to attend to your need. The place is homely

Miinukset: Would not recommend

Plussat: great location , the room was big bed was very comfortable very quiet relaxing, breakfast was amazing.

Miinukset: parking is not included you have to pay $20

Plussat: The cleanliness

Miinukset: They are a bit misleading about they’re policy on pets;they say they are pet friendly and there’s no charge but when you get hear there’s a sign at the front desk that says 20$ a dog.It is not right to be so misleading

Miinukset: It had a roach in the microwave and it’s to must to park u changed me 25 dollars but the website said 19 dollars

Plussat: All employees were attentive to my complaints and quickly took corrective action.

Miinukset: Upon entering the room after check-in, I began to cough and my throat and lungs began to ache. The air filter was covered with a heavy layer of dirt. It looked like it had not been replaced in several YEARS. AFTER a complaint, the filter was replaced

Plussat: Excellent breakfast, plenty of food and beverages.

Miinukset: He's was not very comfortable.

Plussat: The customer service was outstanding.

Miinukset: I would have liked handicap parking at the entrance that could have been used for the duration of my stay. Preferably free.

Plussat: The bed is soft and comfortable. The room is spacious and had the kitchenette! Cleaning lady is mostly there everyday.

Miinukset: Noisy noisy noisy! In the hallway. Above me I had a stomper for days. Moved next door and another stomper was there. Running, jumping you name it. Also maintenance in and around hotels add to noisiness.

Plussat: Good facilities and ambiance.

Miinukset: Had to pay extra for parking. Didn’t expect that.

Plussat: The breakfast was great just enough to get the day started. The location was fantastic walking distance to the mall.

Plussat: I felt safe, and it was very clean. The bed was amazingly comfortable.

Miinukset: Didn’t like that I had a hidden charge of $19 for parking a day.

Plussat: Near galleria

Miinukset: Parking is chargeable. $19 per day which is high as some hotel nearby do not charge the parking.

Plussat: Friendly Staff

Miinukset: Cleanliness of room - stain on bedspread, dirty glasses, shower cap over smoke detector

Plussat: Cleanliness , hospitality,

Plussat: Excellent location. Breakfast was 5 star. And

Miinukset: Everything was fine

Plussat: The customer care outstanding!

Miinukset: Had to depart the location.

Plussat: The staff was extremely nice and helpful.

Miinukset: THE HOTEL IS NOT IN THE GALLERIA AT ALLL!!!!!!!! I find it to be a huge representation of the location. I was expecting to be in the Galleria where I could walk to multiple restaurants. This was not the case. I was extremely disappointed i

Plussat: Nice quite and intimate

Miinukset: The fire alarm was set off several times early in the morning

Plussat: The location was excellent, that's what i.liked most about the hotel.

Miinukset: No complaints.

Plussat: For the event I was going to it was the perfect location.it wa clean nice set up drinks were priced ok and the room was large clean and comfortable

Miinukset: There was nothing I could say that I did not like.

Plussat: It's nice looking hotel inside, staff were OK could have been more accommodating over breakfast vouchers. General feel of hotel slight 'edginess'. Swim pool OK. Not vacation place, more stop off place.

Miinukset: It didn't have a very 'stable feel', there seemed to be a 1 long term guest staying with alcoholic issues that was always around bar area or outside hotel lingering.

Plussat: The staff was very kind. The food was great

Miinukset: I got bitten by red ants in my bed and I am still in pain from the Incident. I feel like this is very unacceptable even with the refund of one night I stayed two nights. Four days later I’m still dealing with the bleeding and pain and swelling from the bites .

Plussat: Location and clean

Plussat: The bed was super comfy and the room was huge

Miinukset: I didn't like there no micro fridge at all for cold drinks