Houston hotellit Westside

Plussat: Great room prices, nice gym for a hotel, great staff, and good location.

Miinukset: No

Plussat: The staff is awesome, and go above and beyond. The rooms are great, and very clean. Connected to the mall via skybridge.

Miinukset: n/a

Plussat: the ease of the self parking and getting to your room.

Miinukset: This is the second time I have come to stay for a staycation with my young son so that he may use the pool and BOTH TIMES it has had issues and was closed the entire time we were there. Boo!

Plussat: Very modern and up-to-date and all the rooms have great views. The pool area is absolutely stunning it sits up on the roof of the facility

Plussat: Front desk staff is great. All the staff is amazing. Great location and during the pandemic they have taken every precaution.

Miinukset: No

Plussat: I liked the room , it was comfortable.

Miinukset: The pool windows were dirty. The front desk clerk was very rude she charged my card twice , had to wait for bank to refund me my money, she didn’t offer me any discount, except free parking, which I didn’t think was enough for the confusion she caused.

Plussat: The view.

Miinukset: Pool was dirty. And the floor around the pool was unstable very dangerous.

Plussat: Room was nice but the person at the front desk was not forth coming. Did not inform me that they would charge me an extra 50.00 for some charge she just ran it on my card. She just stood there when I was asking why my bill would be almost 300.00?? Also just as an FYI we were there cancer surgery and frankly I probably would not stay at your hotel again.

Miinukset: Service

Plussat: I am at Gold Status with my Bonvoy account. The Hotel had maybe 15 cars in the parking garage. I ask for a upgrade at check in. The front desk lady told me that there was no upgrade rooms available. Bonvoy website showed multiple upgrades available.

Plussat: Only the location.

Miinukset: unusual times but all things considered incredibly disappointed! No way to get ANY sort of breakfast! The worst is that they turned off all the common areas LIGHTS! It was the CREEPIEST stay I've ever experienced! The 1 emp staffed was miserable in dark.

Plussat: Great rooftop terrace, room was clean, parking isn’t too expensive, right across from Memorial city mall

Miinukset: The building is a bit dated but they are maintaining

Plussat: Amazing as usual during these trying time. They have taken every precaution to make sure every guest is safe.

Miinukset: Nope

Plussat: We loved the staff! They were extremely accommodating, pleasant, and eager to meet our needs. We Loved the room, Happy Hour and the free breakfast. I felt like I got the service I paid for. We were asked to select floor and view we preferred- Loved it.

Miinukset: The only thing, the tub had construction matter in it. When I advised staff,they quickly offered to change rooms for us. Once we found out not dirt- we were fine. Especially, after they offered us dessert for the inconvenience. Excellent customer service

Plussat: Excellent staff and large parking lot if you're pulling a trailer. Hotel is nice, and the hot breakfast is actually a bit better than most hotels.

Miinukset: My only dislike was the shower water pressure., and the reason for not giving a perfect score. I only knew someone wasn't above me urinating down because the water was clear. Even with that, I'd stay there again.

Plussat: One of the best places I have stayed here in Houston. Really fresh and good breakfast. Friendly staff.

Plussat: Everything

Miinukset: No

Plussat: Nice staff

Miinukset: Pool had too much chlorine so the smell was overwhelming! My bathroom door in the room did not close all the way! And the extra towels I got were pool towels and not the room towels which are softer and better for drying.

Plussat: Awesome staff and the rooms was awesome

Miinukset: Loved everything about the hotel

Plussat: The best of service

Miinukset: Every good

Plussat: Hotel was really nice and the breakfast was amazing

Plussat: during the stay my vehicle was stolen

Miinukset: safety of location

Plussat: Happy hour and omelette bar!! Staff is amazing and beautiful room with a separating door so I don't get woken up by snoring and its just two people so I don't have to buy two hotel rooms! One of the few places that has a couch with a door!! Fox Ne

Miinukset: Nothing! I loveeeee it plays Fox News! :)

Plussat: The staff was very professional and polite! The breakfast was awesome! Everything you could think of was available for breakfast! The bed was comfortable. The facility was very clean and very modern.

Miinukset: The room was smaller than I expected.

Plussat: There was a very sweet and extremely helpful Asian lady who I felt gave exceptional customer service. Our room was not clean when we arrived and after changing 2 rooms because neither was clean, she cleaned the room herself. She apologized more than was necessary and offered to discount our stay. She's awesome!

Miinukset: I went to 3 rooms because they were not clean. I know things have been difficult because of the virus, but there should be a limited number of rooms being used that the housekeepers could keep up with so that no guest comes into a unsanitized room.

Plussat: The staff were very friendly, especially the guy at the front desk and the staff at the breakfast were also very good. The room was very clean and spacious. The room had all the amminities with a furnished kitchen.

Plussat: ALL of the hotel staff were beyond friendly! I can honestly say my experience at this hotel was the best I’ve ever had.

Miinukset: Absolutely nothing negative about this hotel or its staff.

Plussat: Everything was surprisingly good. Loved the kitchenette style room. Breakfast was good every morning. Very clean. Not really our style based on star rating but will book again if we are looking for something budget friendly and with a great locati

Plussat: This hotel is not good at all

Miinukset: The staff charged me $15 for a small shaving cream. She first told it would only cost me $2.50

Plussat: The space and location

Miinukset: No

Plussat: The Breakfast was okay! The hot breakfast wasn't available to due to Covid 19. I am Totally okay with the orange juice,apple, juice,sausage or bacon breakfast sandwiches for now. I LOVE the front desk and bar Staff.. They were able to get me anything I may have forgotten on my business trip. Even came up with a New Drink for me at the bar!! Had the Best Time. I will be back!!

Miinukset: There was noting to complain about!

Plussat: The room had a full kitchen, bathroom, closet, sofa, bed, very roomy and clean

Miinukset: Its an extended stay. The hotel staff was not available for my late check in. Had the security guard not cI me to usher me out of the parking lot, I would have missed out on my reservation. Security called the hotel staff to come check me in.

Plussat: The king suite/studio was very “homey.”

Plussat: Good

Plussat: Overall it was clean

Miinukset: We were locked out of our room two hours before anyone came then when security got there his key card didn’t work either

Plussat: Clean and set up really functional

Miinukset: We had no towels at all in tte room and they couldn’t find any large bath towels, so we had to use hand towels both nights!! Also, the bed was very uncomfortable

Plussat: I liked the kitchenette’s & I had a room that had a separate dressing space from the bathroom with a sink & mirrors. The breakfast is fit for a King. Great kitchen staff.. very personable. The back side of hotel beautiful landscape & quiet.

Plussat: The friendly staff when I checked in and fresh towels in the morning

Miinukset: When I went out to smoke it couple of times there was one guy asking me to use my card to get in and other occasion one grab the door as a was going in. Also someone vomited by the pool area

Miinukset: We were on the 3rd or 4th floor... I really do not remember. The carpet smelt bad. Room dark in color.... too dark. Gym TV did not work... front desk really did  not seem interested in repairing. Breakfast needs to be improved. Bad traffic locat

Plussat: The room was comfortable and the location is great for family. Cable and wi-fi was excellent.

Miinukset: The room air-conditioner didn't get cold, just cool enough to be comfortable. Breakfast time was way too loud. I suggest a sign be placed up to be noticed. People were over talking each other.Very rude. The hash browns weren't cooked. Yes, I mean just raw potatoes dumped in a crock-pot. The coffee should be changed as it was tasteless. Other items were tasty.

Plussat: location

Miinukset: the King bed we were supposed to sleep, was all smell looked like pee , and we took notice the next day of our arrival, then told the front desk, and they just put new sheets , leaving the old mattress very uncomfortable smell, at 1 am, when we got back , we had to change to another room

Plussat: Staff was friendly and courteous

Miinukset: I didn't like that room smelled of urine and mildew every time we entered the room

Plussat: Close to my event Room was clean

Miinukset: Dogs barking Not a good night sleep Will not stay there again People were not wearing masks either First room assigned to was already occupied

Plussat: The staff was extremely friendly and location is great as its right off West timer

Miinukset: The walls are extremely thin so you can hear everything

Plussat: Neat.

Miinukset: Nothing.

Plussat: Breakfast selection was great.

Miinukset: I saw a bug in my room the first night.

Plussat: Location, Staff, Comfort

Miinukset: Carpet odor on the third floor

Plussat: The best thing about this property was Delia because she tried to accomodate me. Also the view from my window on the 9th floor faced the City Centre

Miinukset: The hotel was challenging to find because it's inside of the City Center and unclear instructions on how to enter the hotel. It doesn't smell like or appear that they did any Covid cleaning. The photos online do not represent the current way the hotel looks. It says they have a spa and they don't which is what I was looking for and why I chose to pay the additional money for the room and alll the taxes and fees they charged. After checking in and upon entering the actual hotel room floors a really strong funk hit me in my nose as I exited the elevator and entered the hallway. The mini bar was empty but someone left a bag of food not sure how long it had been there. It smells super stale like underarm odor throughout the entire floor. Obviously the carpet hasn't been shampooed in years. The toilet was broken and ran all night long disturbing my sleep, at 3am woke up and took the lid off the toilet to check the water level and fixed it. I had to hold the lever to make it properly flush. That morning I left and returned to the toilet running again. I called the front desk and they asked if I wanted maintenance to come and I said no. I shouldnt have to deal the that. They moved me to another bigger room and unfortunately it wasn't properly cleaned, both couches had stains which were nasty and I asked them to come clean and they offered to cover the couches with sheets. The manager came and saw and apologized mentioning the hotel is preparing to rennovate. It was a lack quality in the upkeep of the property. I'm traveling from Georgia to California by car. I'm driving alone and wanted a good experience. The hotel was a ghost town and nothing was open, all the ammenities were closed due to Covid. This company needs to shut down the hotel and properly clean and repair it. If I had more time I would have not stayed there. Very disappointed in the amount of money spent and all the choices of hotels I bypassed to come there. Very disappointed.

Plussat: The hotel location meet all my expectations to celebrate anniversary.

Miinukset: No

Miinukset: Comfortable bed

Plussat: I like that this hotel offers walkability to some nice restaurants and shopping.

Miinukset: Its become a little run down. Used to be 4 star solid and now its a 3 at best. Their fixtures are cheap and now falling apart. The gym was gross not clean. My executives will opt to stay at a real 4 star like Zaza. This hotel used to be gold.

Plussat: The only good aspect of this hotel was the location and the bed was comfortable

Miinukset: Serivce, stained furniture, expensive for what is provided, broken hardware, management entering room.while I'm showing to check the mini bar, housekeeping trying to enter well before checkout, no mini fridge, high upfront incidental fee

Plussat: Location.

Miinukset: Signage in parking garage is horrible.

Plussat: The location and staff. Hotel employee was very helpful

Plussat: Location is awesome, I actually booked it for a date night we work just across I10 from the hotel and didn’t realize how many great things where in City Center

Miinukset: The desk staff was just ok, not very friendly

Plussat: Very close to everything and direct access to the freeway so it’s a breeze to get in and out. An abundance of restaurants, a great gym and parking in walking distance. Premium room was large and nicely furnished, staff was extremely helpful despite the extenuating circumstances during covid.

Miinukset: The parking instructions “park on the 3rd floor” are ridiculously ineffective. Please put signage up in the parking garage on how to get to the sky bridge. Housekeeping only every 4 days, and in room coffee supplies were missing.

Plussat: The staff is amazing

Miinukset: Loved everything

Plussat: Extremely nice ambience, close to shopping and easy to get around. Staff and accommodations were excellent.

Miinukset: Gym was very marginal - although it does offer a complimentary pass to Lifetime Fitness which is across the street.

Plussat: Parking spaces, perfect location convenient for food and drinks staff are nice and friendly , services beautiful super clean we love this Hotel

Miinukset: Entertainment do not have kids channel

Plussat: I love this property have stayed more than once! The only problem is during this stay the hotel looked completely closed! There were not many guests and it made it a little creepy because it was so dark looking and closed down when we got there! The staff was nice and accommodating! But everything was shut down! I inquired about a refund and they told me I could not get one! Great hotel but it should at least look open!

Miinukset: Creepy atmosphere at night during This time! But the first time we went excellent everything

Miinukset: The water was yellow

Plussat: Nothing it was horrible

Miinukset: Everything was closed and no room service or cleaning..

Plussat: Heated indoor pool and close to many restaurants

Plussat: Welcoming staff and comfortable rooms.

Miinukset: No

Plussat: Value

Miinukset: Young lady African descent very rude And disrespectful Refuse to tell me her Manager or Gm names Gave me 25.00 for a horrible stay Loud music ! Got no rest! It has. Been over a week still no call or email back Avoid Westchase in Houston Tx

Plussat: Location

Miinukset: Mold in shower I asked for high floor was told it wasn’t available but it was nobody hardly here at the hotel staff was rude and not helpful nothing was accessible

Plussat: Everything about it

Miinukset: I love everything about it

Plussat: The comfortable bed

Miinukset: The shower was horrible. Low pressure and only stayed on temperature.

Plussat: Good looking hotel and very good location for what l needed on this trip.

Miinukset: Not the greatest parking lot.

Miinukset: Air noise in room constantly and not very well insulated. Can hear people outside the room very easy. No hot water

Plussat: Liked the hotel just not enough towels and amenities for the stay due to the epidemic

Miinukset: Not enough Amenities

Plussat: I liked the ascetics of Aloft. Bailey is an amazing host!

Miinukset: I didn’t like that there is no free parking.

Plussat: Very dirty ,the worst I have ever stay at

Miinukset: The blind was like I am still outside no sheet given to me the room smells

Plussat: Horrible experience. Had extremely loud ppl next to us that yelled at each other in the hallway slamming doors. It was ridiculous barely got any rest!

Plussat: Location was great.

Miinukset: Parking is $22 per night. Water pressure in shower was terrible and there is no tub, only a shower. Carpet in hallways needed cleaning. No bar soap in the bathroom. Had to open shower and use shower gel to wash hands.

Plussat: The retro feel was awesome. I definitely was very appreciative of the two awesome ladies behind the desk

Miinukset: The entire floor other than our room was steamy... It seems that the building has some growing pains.

Plussat: The location. It was nice location to the Galleria . Just imagine tell a guest he will not get room services despite that I will be staying for a long period

Miinukset: The hotel management use the lockdown as an opportunity and room services were not provided at all. Also, charging guest to park was insane. The pillows were smell very bad. I wonder how long they cleaning inside.

Plussat: The bathroom mirror was nice and shower. The TV was great and set the mood.

Miinukset: The hotel staff never contact me to inform me that the pool and gym was close I found out once arriving to check in. Call for clean towels had to wAit over 30 minutes until I went found somebody on the hall way to get some. Only one elevator was working so the wAit time was horrible.

Plussat: It met expectations

Plussat: Was close to the mall

Miinukset: No housekeeping

Plussat: The area that it was in

Miinukset: The elevator was not working

Plussat: The location and the shower

Miinukset: Not being able to use the fitness center. I stayed in a Hampton last night and was able to use theirs. Have stayed in others that simply require an appointment to use the center so it’s not crowded.