Houston hotellit Westside

Plussat: Bed was not up to the usual standards of the Houstonian. Bathroom was dated. Still, a wonderful stay.

Plussat: Everything was top notch!

Miinukset: Best health club ever. The food was delicious and all the service was excellent.

Plussat: I enjoyed the gym, outdoor and indoor saunas while my partner enjoyed a manicure and pedicure.

Miinukset: do not have anything to recommend

Plussat: Resort style pools with bar and food was excellent.

Miinukset: Lack of hot water for shower. The bar lounge is nice, but was hard finding an empty seat.

Plussat: beautiful location and decor; comfortable room and beds and great shower! helpful staff.

Miinukset: Our TV stopped working - we called the desk and the engineer arrived quickly. However, he was unable to get it to work and offered to switch it out. We declined because it was pretty late. But maybe they should check those items periodically!

Plussat: Everything¸ From Valet to front desk to maintenance. I wanted a place to relax my nerves n de stress n the Houstonian Hotel helped me. I was recently diagnosed at MD Anderson n needed to think of something else. The Waiters at the ballroom restauran

Miinukset: No

Plussat: The grounds are immaculate; the staff is attentive; and rooms are luxe; the location is prime. This hotel feels like an oasis in the city. I would recommend for business travelers and pleasure vacationers alike.

Plussat: The unmistakable quality throughout the property. Although we've been to Houston many times and stayed at many different hotels there, the Houstonian has become our clear favorite. The rooms are expensively furnished, so we feel like we're home.

Miinukset: Nothing.

Plussat: Very clean great friendly staff very high end hotel

Miinukset: Very expensive

Plussat: Concierge level was brilliant. Excellent health club with flexible child care options. pleasant location.

Miinukset: Shame about other guests with attitude. A couple of snooty types can ruin the impression of everyone.

Plussat: The staff was exceptional. The grounds were amazing. We did one of the free fitness classes which was really good. Look forward to coming back!

Plussat: Nice pools, family friendly, decent pool side food at regular hotel prices. Quiet woody location. Most staff were friendly. Beds and beddings were comfy.

Miinukset: #1.Checkin person tried to be smart amusing when I waited for the credit card gadget for a while and he said what did instructions said? I told him he was supposed to help me and not make me have to read all that. The reception desk was a bit above eye level and it was dark as I just walked in from outside. He said that all instructions are different, I looked at him “really”and said you should be helping me. Then he started being a bit more courteous as he checked me in. #2. In the evening I went to the bar to watch Astros game. For 15 mins, no wait staff came and served me, and asked if I want something to drink. Another couple came after me and the waitress went straight to them. I am an older non white woman, so they probably think I do not drink alcohol, but at least they could offer coffee, water or coke. You asked I shared my observations.

Plussat: We loved the staff! They were extremely accommodating, pleasant, and eager to meet our needs. We Loved the room, Happy Hour and the free breakfast. I felt like I got the service I paid for. We were asked to select floor and view we preferred- Loved it.

Miinukset: The only thing, the tub had construction matter in it. When I advised staff,they quickly offered to change rooms for us. Once we found out not dirt- we were fine. Especially, after they offered us dessert for the inconvenience. Excellent customer service

Plussat: Excellent staff and large parking lot if you're pulling a trailer. Hotel is nice, and the hot breakfast is actually a bit better than most hotels.

Miinukset: My only dislike was the shower water pressure., and the reason for not giving a perfect score. I only knew someone wasn't above me urinating down because the water was clear. Even with that, I'd stay there again.

Plussat: One of the best places I have stayed here in Houston. Really fresh and good breakfast. Friendly staff.

Plussat: Included morning buffet excellent

Plussat: Nice staff

Miinukset: Pool had too much chlorine so the smell was overwhelming! My bathroom door in the room did not close all the way! And the extra towels I got were pool towels and not the room towels which are softer and better for drying.

Plussat: Awesome staff and the rooms was awesome

Miinukset: Loved everything about the hotel

Plussat: The room cozy and comfy but...

Miinukset: Room was slightly dirty Pool had food in the bottom Main entrance smelled of mildew due to water from waterfall spilling onto carpet which we didn’t know but stepped in with our house shoes. Told front desk but nothing was done

Plussat: The best of service

Miinukset: Every good

Plussat: I will always target ES hotels when I travel. I love the breakfast, I love the managers reception, and they always have a great staff. This visit they definitely exceeded my exspectations when I asked for an extended check out because of my flight time.

Plussat: The free made to order Breakfast was the best we've ever had. they provided a crib and the staff was really nice

Miinukset: the bathroom and floor wasn't very clean, I could see dust and some loose hair there, also we've requested a king bed studio, and the bed was definitely not king. we checked with the front desk but was told that it was what we requested

Plussat: Great stay

Miinukset: Nothing

Plussat: The cleanliness -- staff was knowledgeable and I got a very good deal

Miinukset: N/A

Plussat: Room,Service,breakfast and the environment Great suites with fridge, micro, stove , dishwasher..OMG like if your at home..."Gotta Love It" plus they give you free Breakfast

Miinukset: Everything was excellent

Plussat: NICE Hotel, clean and new

Miinukset: Elevators on one side of building, its a long walk to your room if its on the far end!

Plussat: The front desk staff were very helpful and friendly. The room was clean and very nice. I will stay here every time I visit Houston!!!

Plussat: I liked the at home feel and how nice it was for the price.

Miinukset: The music outside played all night and it bothered me a little while trying to sleep.

Plussat: The bed was comfy

Miinukset: The fact that I had two separate incidents where people were given a key to my room and tried getting in. Luckily I had my door pull over lock on or else they would of got in. And when I brought it to the attention of the front desk all they said was oops we must of forgot to put you in the system. I also didn’t like the fact that when we checked in I asked if there was a bathtub in the room and the lady said for 20.00 more there will be one but we have to pay that in cash and we did just to get to our room and not find one. When I confronted the worker she said it was her mistake. Will NOT stay here again

Plussat: Breakfast

Miinukset: Nope

Plussat: My room was near the elevator

Miinukset: More towels were needed

Plussat: Breakfast.

Plussat: My experience at this location was overall wonderful! I was in town with my 5 year old son on a business trip. The staff were incredibly friendly! If any issues arose, they quickly took care of it. Many thanks to Shine, Rukhsana, and Vip!

Miinukset: I’d like to recommend a sort of breakfast-on-the-go bag for the business customers.

Plussat: Staff was accommodating, the bed was very comfy, breakfast was nice, and there’s plenty to do in the area.

Miinukset: Walls are kind of thin and you can hear your neighbors.

Plussat: We loved the pillows.

Plussat: It was covenent to the hospital West Houston Medical Center. The staff was very helpful.

Plussat: New rooms and well decorated. Extremely comfortable beds and spacious bathroom. Breakfast staff is so welcoming and cheerful.

Miinukset: Thin walls so could hear muffled TV and guests next door. Surprisingly noisy guests in the evenings. Breakfast was basic but some fresh items (waffle iron, fruit, breads).

Plussat: Clean, comfortable room with a great view.

Miinukset: Bar area was extremely crowded and too noisy.

Plussat: Location, Location, Location

Miinukset: Needs more USB plugs in room

Plussat: We attended a wedding at the Red Oak Ballroom which is collocated with the hotel. Beautiful!

Plussat: Very attentive staff. It was my husband’s birthday and I asked for a little surprise to be left for him in the room. They had a bucket full of his favorite beer and a slice of cake. The hotel’s location is also great. Lots of shopping and restaurants. Modern rooms with a nice view.

Miinukset: Paid $40 extra for king bed, got stuck with double doubles. Long line at check in. Way too long for hotel of this class.

Plussat: The view

Miinukset: Staff members were not as friendly as I would of like. And breakfast was not to good.

Plussat: proximity to shops and restaurent

Miinukset: I think the price is still very high, though excellent services, I still think its too expensive

Plussat: Modern style hotel with high level of comfort in the rooms Friendly and helpful staff. Efficient in their support. Good location (close to highways, shopping and business areas; near restaurants. Save to walk around; even in the evenings

Miinukset: Breakfast is very basic and breakfast restaurant does not cater for groups to have breakfast together. A bit lounche style restaurant, which is not very handy for a breakfast. More choice is available from the menu, but it takes long before your choice is being delivered at your desk

Plussat: Everything

Miinukset: Everything

Plussat: Great location, spacious suite and bathroom, lovely complimentary breakfast, helpful staff

Plussat: The room was very clean and the beds were comfortable

Miinukset: The pictures online did not match the room. We were supposed to be in a 1 bedroom suite with a sofa bed in a separate room. Instead we were in one very large room and had to order a twin sized roll-away bed for our third person.

Plussat: Staff were friendly and the facilities were very clean.

Miinukset: Nothing.

Plussat: Everything.

Plussat: Awesome

Miinukset: No

Plussat: Loved the breakfast and made to order omlettes and the secure parking garage. Loved the room layout with the big island workspace

Miinukset: Parking should be free because there is no choice for anywhere else to park. Found two roaches and reported it. I was in a tropical location, and the heat and moisture can add to that problem! Was offered a Hyatt membership and given enough points for a free night in the future. I was not expecting that. It made me decide to be more brand loyal. Smart move by the Front Desk Manager!! Since my stay at the Houston property, I have booked a stay in Raliegh and Duluth at a Hyatt!

Plussat: All employees were attentive to my complaints and quickly took corrective action.

Miinukset: Upon entering the room after check-in, I began to cough and my throat and lungs began to ache. The air filter was covered with a heavy layer of dirt. It looked like it had not been replaced in several YEARS. AFTER a complaint, the filter was replaced

Plussat: I liked the breakfast and the friendly staff.

Miinukset: I was expecting a bath tub in the room after long day of training I like to soak in the bath tub. This was a major disappointment for me.

Plussat: I liked everything

Miinukset: Hotel fee I wasn't aware of til check in, and my clothes didn't completely dry in the dryer

Plussat: Staff was very friendly...I booked a king studio which included a small kitchen area, sectional (couch bed), king bed, walk in closet & nice bathroom. Very spacious for a family. You do have to pay for parking which $19 a day because of the area the hotel is located at. (Uptown/Galleria) My favorite part of Hyatt was the breakfast...very good breakfast choice...omelettes, pecan waffles, pancakes,biscuit & gravy, bacon or sausages, grits or oatmeal, fruit, toast, cereal & etc. it was awsome guys you should check it out.

Plussat: The customer service was outstanding.

Miinukset: I would have liked handicap parking at the entrance that could have been used for the duration of my stay. Preferably free.

Plussat: Breakfast and the facilities

Miinukset: Charge for the parking

Plussat: Very clean good location

Plussat: The Hotel was decent but the floor i stayed on smell like weed the whole time....

Plussat: It was our honeymoon. I asked if champagne could be included and it was. Thank you for doing that extra step.

Miinukset: N/A