Montréal hotellit lähellä Grande Bibliothèque

Plussat: Love the location, in room amenities and the service

Plussat: There was a two hour blackout and the emergency lights never went on. I complained about that. I was told that they were working on it. The next night there was twenty minute blackout and the emergency lights were working.

Miinukset: There should be a system to contact everyone to reassure them that everything is alright during a blackout.

Plussat: Excellent service, staff and very nice and quiet rooms

Miinukset: Nothing

Plussat: Feels like home.

Miinukset: Nothing.

Plussat: We liked everything. Great customer service.

Miinukset: Nothung

Plussat: I love their comforter and pillows so much, that I remembered to stay there again, even though the last time I stayed was maybe 12-13 years ago. This despite the fact that I've tried 4 Seasons and other luxury hotels. This is the only one that left an impression. Great restaurant - tried it for dinner and breakfast. The only negative is the (free) WIFI - connection was difficult, convoluted, and unreliable.

Plussat: I always stay there. It is the best around!

Plussat: 5 star hotel and a great value

Miinukset: 5 star hotel and a great value. Only complaint was the resturant, that however was not an issue as there are many outstanding resturants within walking distance

Plussat: Service, location, comfort, bed, quiet, staff

Miinukset: Hot water pressure was almost non existent-- in shower, bath, and sink. Staff was ready to help; however, I didn't notice this until late at night on my one night stay. Wouldn't normally be a huge deal but the luxurious bathroom is what made me choose this hotel over two other similar contenders. Additionally, HBO was the only channel that didn't work. Not sure if they advertise having HBO on the website, but it was on the channel guide and didn't have any service.

Plussat: The staff were professional and pleasant. The details were attended to. I loved that I got in my room and didn't have to call down for a corkscrew. The location is convenient. It is expensive, but not ridiculous.

Plussat: Starbucks and restaurant downstairs are excellent. Rooms are spacious and clean. Staff are extremely attentive. Everything was perfect.

Plussat: The location is good.

Miinukset: The person who completed our check in was very rude and condescending. We were really shocked by how badly we were treated. With regards to the value for the money, you can find hotels as nice in Montreal for less. The room was very small.

Plussat: The hotel looked much nicer online . The room was clean and the location is just alright.

Miinukset: The noise was awful you can hear everything in the hall. I could even hear my neighbors phone ringing a ton. The AC units were extremely loud and the water pressure in the bathroom would drop making a hissing/squeaking noise after use. Another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on at night you could potentially be waking up your partner or anyone else with you. The parking garage underground is tight and super low, my Jeep Wrangler almost didn't make the height clearance. Wasn't impressed one bit by this hotel very over rated.

Plussat: Bed was so comfortable. Breakfast was delicious.

Miinukset: That I couldn't stay longer!

Plussat: everything

Miinukset: nothing.

Plussat: Located within the heart of Montreal with easy access to metro stations

Plussat: Affordable choice in downtown, and beds are very comfortable. Hotel staff called around for us on Easter Sunday to see which restaurants would be open before sending us out.

Miinukset: Normally I love the hot tub at this Sheraton. Unfortunately during our stay it was out of order, which is a huge bummer. Not that it will make or break a trip, but when you're deciding between a few hotels in the area at the same price point and allowed that to influence your decision a little, it's a letdown. Also, this is 2015 - who charges for WiFi?

Plussat: The atmosphere in the reception and foyer area and friendliness of staff in dining room

Plussat: Great service

Plussat: They worked with us to resolve an issue at check-in

Miinukset: There were two big issues at check-in even though we had a confirmation email: they did not have us staying the full amount of time and they did not have our king bed. Wendy at the Libby check-in counter said she could not do anything since they were fully booked. We asked do a manger and she went to talk with him and came back with a miracle, she got us the right room and fixed the departure date. Amazing how a hotel can go from fully booked to rooms available, especially since we had a "club room with a kink bed", hmmmm The hope tel rooms are dated, the varnish is flaky king off the furniture and bathroom fixtures. The food is so-so for a hotel of this class... it was not worth the money.

Plussat: Room and location

Miinukset: A day prior to check in date,we stop to inquire about dropping baggage policy and was informed that we had an extra room reserved and Frederick (front desk) contacted Alexia of Kayak trying to cancel wrongly extra room.After their phone conversation,Frederick ASSURED me that the problem had been taken care of. There was another female employee that witness Frederick statement as well as my wife. next day, Saturday May 19, while checking in I was informed that the extra room reservation was NEVER cancelled. From the room I contacted by phone KAYAK representative CATHY whom showed extremely poor customer service,indifferent attitude and verbally aggressive tone. Being this my first Kayak experience I really expected better results from all involved. I expect your reply.

Plussat: I was upgraded to a suite and was happy to see how nice it was. Great kitchen layout and living space. Restaurant was way too busy to try.

Miinukset: Nicely quiet at night.

Plussat: Large suite was almost as big as an apartment. Great breakfast

Miinukset: Small shower may be a problem for larger people.

Plussat: Thank you Kayak for making a stay here affordable! We loved the location and the room (though a little dated) was huge, comfortable and very clean! They gave us 2 complimentary drinks and breakfast was included. The staff was incredibly friendly and helpful. Joey at check in, never would have guessed he was new. Bernard our wait staff at supper-never would have guessed he was called in and was swamped because he took great care of us. And our omelette creator was amazing. Hilton all of your hotels can use Montréal Embassy Suites as their example.

Plussat: So convenient to metro and walking for sightseeing. Great breakfast! Staff was amazing- concierge was extremely helpful with directions! Highly recommend this hotel to others.

Miinukset: Bathroom shower head could not be secured in holder.

Plussat: We liked the complimentary drinks and breakfast.

Miinukset: The room was fairly dark with all lights on. No overhead light nor light to see the safety deposit box. We also had problems with the climate control and the room was too hot. The bed was fantastic. We only stayed for two nights, so the refrigerator and microwave were nice but we didn't use them.

Plussat: Great staff

Miinukset: Third world quality Wi-Fi in the bedroom