Montreal hotellit lähellä Grande Bibliothèque

Plussat: Clean, spacious, attractive. Staff was very nice and responsive.

Miinukset: My room - 412 - was a corner room and the heat was not working properly. Maintenance came up and did not do anything useful. I had housekeeping bring up a space heater to keep the room warm. Without the space heater, the room was about 65 degrees. Too cold for sleeping for me. The hotel should keep the facility a little warmer overall, and not let the rooms get so cold. The HVAC system did not put out nearly enough heat.

Plussat: Very accommodating. Great neighborhood. clean and nice. Terrific service. Nice restaurant and breakfast spread. Rooftop bar. Overall the staff could not have been more responsive and very accommodating. Our room was very nice. A petite suite, loved the spa tub and comfortable king-sized bed. We will definitely stay again.

Miinukset: Staff (Melanie) needs to be careful sending clients to tourist restaurants. We specifically stated no "tourist restaurants". There are so many lesser-known restaurants that are fabulous and worth trying. We were sent to Vieux port steakhouse for sunday brunch. We had slop. We arrived sunday morning. After we saw many terrific cafes and brasserie. And please note she (Melanie) did NOT tell us about the rooftop bar or your new restaurant. Perhaps we would have gotten our sunday late morning/ early lunch there.

Plussat: We came to celebrate my boyfriend's birthday and enjoy some downtime before the holidays. Every detail is considered at this hotel. The staff were responsive, warm, and very accommodating. We stayed in a petite suite, loved the spa tub, rainfall shower, and plush, down king-sized bed. The Verses restaurant downstairs offers impeccable contemporary French fare, and Olive and Gourmando just down the street is perfect for fresh coffee and croissants in the morning. We will definitely stay here again.

Plussat: Gorgeous place, supremely comfortable bed. Super clean room, extremely helpful staff.

Miinukset: Street noise can be slightly loud late at night in the front facing rooms

Plussat: As soon as we walked in, the staff was amazing. Hotel was clean, luxurious, and beautiful. I will definitely stay here again the next time I’m in Montreal. Very nice feel to the brick wall and decor.

Plussat: Really enjoyed our stay, friendly staff and beautiful, cozy room! The shower was amazing, with the second rain shower overhead and the fireplace was perfect for the time of year (early April- about 0 degrees Celsius) my boyfriend and I really enjoyed the complementary water and chocolate brought to our door every day. It was a sweet touch. The location was convenient. A lot of great restaurants and site seeing nearby! And the metro is less than a 5 minute walk. What we probably appreciated the most was the concierge who sat right in the lobby, ready for our questions. We had many. Wanting to know the best places to eat and visit, even making reservations for a tour and dinner reservation. she was the best!

Miinukset: Probably the only thing we didn't like was the continental breakfast. $19 per person. Definitely not worth the price. There wasn't a lot of options and it was all cold (granted we ate at around 10am) so it sat out for a couple hours but I would have expected the food be kept in chafing dishes to stay warm for that price. so needless to say that was the only time we ate breakfast in our hotel. So many other great breakfast spots around the corner!

Plussat: Great bedroom

Miinukset: There is no restaurant at the hotel.

Plussat: Great location, very helpful staff and an awesome experience altogether.

Plussat: The location is great. It is very close to the metro station, China town, downtown, and old town. The room was nice. WiFi worked well on most of our devices.

Miinukset: Parking was terrible when we arrived. There is one spot in front of the hotel reserved for arriving/departing guests. It was occupied when we arrived and we couldn't do much else but circle the block until we parked in a no parking zone. Worse is that they do not have onsite parking. The valet takes your car somewhere. It is not revealed on the website but valet parking costs $28CAD/day. This is more expensive than other similar hotels in the area that have onsite parking. There is a public parking ramp just down the street that charges half that.

Plussat: The beds are very comfortable and the rooms are a good size

Plussat: great room, great service

Miinukset: weird lobby

Plussat: The location is good.

Miinukset: The person who completed our check in was very rude and condescending. We were really shocked by how badly we were treated. With regards to the value for the money, you can find hotels as nice in Montreal for less. The room was very small.

Plussat: Location Staff

Miinukset: Ambience

Plussat: The breakfast and view

Plussat: Location

Miinukset: Terrible experience using steam room, bathroom smelled like vomit and the staff was just awful in resolving any issues. They said the gym faculties including steam room was not part of the hotel staffs responsibility therefore there was nothing they could do.

Plussat: Bathroom View Location Staff Food

Miinukset: Pool hard to swim laps in with kids in there

Plussat: We thoroughly enjoyed our brief stay. The proximity to the old city attractions allowed us to park the car and walk/cab where we wanted to go. Concierge provided guidance to attractions and set us up for a romantic anniversary dinner at a top nearby restaurant. The service was outstanding and a great value. Merci pour ce merveilleux séjour!

Miinukset: i reserved a room wih two beds. I wss given a room with a king. I requested extra bedding so that my friend and I could separate in the bed somewhat. The concierge promised to provide this. She never sent any extra bedding. The sheets that were in my room had a hole in them and there was hair in my shower.

Plussat: Nice hotel at central location, nice gym, comfy bed and room.

Miinukset: Noisy A/C - asked to fix, but guy claimed that's the normal noise level for their equipment, weird. And in one day, there were no hot water in shower for long time, had to take an almost cold one - water did come in about hour later.

Plussat: Metro is right under the hotel. Walking distance to almost all attractions, if you're used to walking (Old Montreal, the Cathedral, Chinatown)

Miinukset: Older hotel. Old elevator. Mall in the hotel is not very lively at all. Garaged parking is quite expensive CAN$25-34. You can park on the street for free after certain hours.

Plussat: The location and room was absolutely wonderful.

Miinukset: Loved everything about my stay

Plussat: Maybe its good for extended stay or business travler

Miinukset: no concierge service we had to wait just about 45 minutes for service

Plussat: Housekeeping staff and concierge were nice and helpful.

Miinukset: Food was blah and exorbitantly priced. Salads for two: over $50; breakfast buffet for two: over $50. What a complete waste of money! Save yourself time and money and grab a quick bite in the cafe a few shops down the hall or better yet at an outdoor cafe. The front desk staff were rude. when I checked in, I was told I had booked a king (needed a double), and that I was lucky they weren't sold out, so he was able to give me a room with a double (after sufficient attitude was delivered my way). I later found my confirmation email that clearly stated "deluxe double room". If I can find an alternate, clean hotel, I won't stay here again.

Plussat: Clean hotel. Good value and nice location.

Plussat: The view from the 21st floor

Miinukset: The wifi wasn't working and no obe would help

Plussat: Staff was friendly and helpful. Free WiFi and Hotel was underneath the metro which made things easy if you know where your going.

Miinukset: Bathroom was small and the main restaurant in the lobby was a bit pricey.

Miinukset: Burger sliders at the bar was dry and rancid

Miinukset: Dirty bed linens

Plussat: Great support staff, everyone was courteous, friendly, and helpful. and I do mean everyone at the hotel. Being located over the metro was big convenience to access subway system,

Miinukset: Why is breakfast always so pricey? It's too easy to spend $75-$100 for a family of four...

Plussat: The hotel looked much nicer online . The room was clean and the location is just alright.

Miinukset: The noise was awful you can hear everything in the hall. I could even hear my neighbors phone ringing a ton. The AC units were extremely loud and the water pressure in the bathroom would drop making a hissing/squeaking noise after use. Another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on at night you could potentially be waking up your partner or anyone else with you. The parking garage underground is tight and super low, my Jeep Wrangler almost didn't make the height clearance. Wasn't impressed one bit by this hotel very over rated.

Plussat: Bed was so comfortable. Breakfast was delicious.

Miinukset: That I couldn't stay longer!

Plussat: everything

Miinukset: nothing.

Plussat: Located within the heart of Montreal with easy access to metro stations

Plussat: Affordable choice in downtown, and beds are very comfortable. Hotel staff called around for us on Easter Sunday to see which restaurants would be open before sending us out.

Miinukset: Normally I love the hot tub at this Sheraton. Unfortunately during our stay it was out of order, which is a huge bummer. Not that it will make or break a trip, but when you're deciding between a few hotels in the area at the same price point and allowed that to influence your decision a little, it's a letdown. Also, this is 2015 - who charges for WiFi?

Plussat: The atmosphere in the reception and foyer area and friendliness of staff in dining room

Plussat: Great service

Plussat: They worked with us to resolve an issue at check-in

Miinukset: There were two big issues at check-in even though we had a confirmation email: they did not have us staying the full amount of time and they did not have our king bed. Wendy at the Libby check-in counter said she could not do anything since they were fully booked. We asked do a manger and she went to talk with him and came back with a miracle, she got us the right room and fixed the departure date. Amazing how a hotel can go from fully booked to rooms available, especially since we had a "club room with a kink bed", hmmmm The hope tel rooms are dated, the varnish is flaky king off the furniture and bathroom fixtures. The food is so-so for a hotel of this class... it was not worth the money.

Plussat: Room and location

Miinukset: A day prior to check in date,we stop to inquire about dropping baggage policy and was informed that we had an extra room reserved and Frederick (front desk) contacted Alexia of Kayak trying to cancel wrongly extra room.After their phone conversation,Frederick ASSURED me that the problem had been taken care of. There was another female employee that witness Frederick statement as well as my wife. next day, Saturday May 19, while checking in I was informed that the extra room reservation was NEVER cancelled. From the room I contacted by phone KAYAK representative CATHY whom showed extremely poor customer service,indifferent attitude and verbally aggressive tone. Being this my first Kayak experience I really expected better results from all involved. I expect your reply.