Excellent service, staff and very nice and quiet rooms Nothing
Breakfast is excellent. Location is convient to all. And staff are friendly and helpful. We will stay at this hotel again next time in town. Exercise room s/b more spacious.
The room was comfortable and clean and the wifi was included. Nice walkable location for shopping and sightseeing. The staff was friendly and helpful when asked for assistance. The staff could have been more attentive to details. We never seemed to have an adequate number of towels, the coffee making supplies were not properly stocked, the mini bar was locked, and we were not provided with room service menus.
The staff were welcoming and helpful. Furnishings were all grey so the room lacked warmth. The room wasn't well cleaned. There were some scraps of paper on the floor and a dry wash cloth in the corner of the shower.
The staff were friendly and professional, the room was very spacious and well maintained, and its location was just minutes away from stations! Overall, we really enjoyed the stay and if we have another opportunity, we will stay here again! One of the two TVs in our room didn't work, but it wasn't a big deal.
- Close to everything - Cleanliness - Leaking faucet and tiny bathroom. - Could not watch TV in bed. - Ancient kitchen borderline gross. - No snack wth.
Great staff! Front desk, concierge, door, all very kind and helpful. The duck pond on the property is adorable and a great place to relax and read a book.
Service was not good
Located within the heart of Montreal with easy access to metro stations
They worked with us to resolve an issue at check-in There were two big issues at check-in even though we had a confirmation email: they did not have us staying the full amount of time and they did not have our king bed. Wendy at the Libby check-in counter said she could not do anything since they were fully booked. We asked do a manger and she went to talk with him and came back with a miracle, she got us the right room and fixed the departure date. Amazing how a hotel can go from fully booked to rooms available, especially since we had a "club room with a kink bed", hmmmm The hope tel rooms are dated, the varnish is flaky king off the furniture and bathroom fixtures. The food is so-so for a hotel of this class... it was not worth the money.
Loved the location! Super clean and comfortable. Friendly staff Walls aren't as sound proof as I would have liked.
Nothing specific stands out, hotel is well appointed and rooms were lovely, TV connection could be faster; nothing stands out about the hotel - I think for a hotel that aspires to the luxury class - I think more could be done to stand out. Food in the restaurant was decent and the staff amicable, but slow
Clean hotel. Good value and nice location.
i reserved a room wih two beds. I wss given a room with a king. I requested extra bedding so that my friend and I could separate in the bed somewhat. The concierge promised to provide this. She never sent any extra bedding. The sheets that were in my room had a hole in them and there was hair in my shower.
Location Staff Ambience
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We enjoyed facials and massages at the spa. The food in the restaurant was good and breakfast buffet was plentiful. Nothing
room need update and parking problem.
I love the location , the comfort the staff everything is good I would highly recommend this hotel
I feel that for the price that I paid the rooms need to be renovated I've stayed in Montreal at other hotels much much better for less money I feel that for the price that I paid the rooms need to be renovated I've stayed in Montreal at other hotels much much better for less money carpet in the room was old Uchitel the shower was very bad need some improvement
Everything including location, parking, fitness center, staff Nothing, this hotel went above and beyond expectations, great place to stay in Montreal!!
Spacious rooms, cheap price water in hot tub was brown. Pool closed for the winter. Single ply!!! Everything is from 1991
Great hotel! Everything is very walkable from this location. Staff was friendly and helpful. The concierge service was wonderful! Offered great places to eat and was very helpful
Beds were very comfortable and rooms were very clean. The location was great, we walked everywhere. They advertise a king bed in our room we booked but they do not have king beds in the hotel, their "king beds" are actually queen size beds. False advertisement. The staff argued with us over this matter after we had an 8 hour drive and got there at 1:30 am on friday july 31. Parking was also an issue, it was $25/day and they charged us for the thursday night, although we got there on friday morning. The staff was very difficult to deal with.