Miinukset: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Plussat: "On time, clean smooth ride. Landed early!"
Plussat: "Brilliantly safety-conscious crew but very personable."
Miinukset: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Plussat: "Crew are efficient and friendly"
Miinukset: "Portion of food could have been slightly bigger"
Miinukset: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
Plussat: "Good meal"
Miinukset: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
Plussat: "Lovely people. Lovely service. Good food."
Miinukset: "An hour delay for no expressed reason is not acceptable."
Plussat: "I'm very justifying for the flight."
Plussat: "Airfare was reasonably priced."
Miinukset: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Plussat: "Great flight on Thai Smile."
Miinukset: "Getting our bags took a long time"
Plussat: "Easy to book, travel and get around with."
Miinukset: "The on board snack isn’t great."
Plussat: "Friendly staff overall good experience."
Miinukset: "Only issue is there is no alchohol on these flights."
Plussat: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
Miinukset: "Vegetarian food option"
Plussat: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Miinukset: "Loved everything"
Plussat: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Plussat: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Plussat: "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
Miinukset: "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
Plussat: "Mielestäni kokonaisuus oli erittäin hyvä! Tarjoilut lyhyelle lennolle loistavat ja erittäin maukkaat. Henkilökunta avuliasta ja muutenkin koko lennon mukavuus silkkaa hyvää!"
Plussat: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Miinukset: "No entetainment, food just a pretty untasty sandwich"
Plussat: "smooth as silk"
Plussat: "friendly, professional crew"
Miinukset: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
Miinukset: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
Plussat: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Miinukset: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
Miinukset: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
Plussat: "Ground and in flight service, food, aircraft"
Plussat: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Miinukset: "Nothing that I can think of."
Plussat: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
Miinukset: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
Plussat: "Food is good for a short flight. The crew were professional."
Miinukset: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
Plussat: "Good flight, reasonable price"
Plussat: "Everything was first rate and efficient"
Plussat: "Great flight. On time. The crew was polite and professional. Nice experience."
Plussat: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
Plussat: "Overall everything was good except meal option"
Miinukset: "Not having vegetarian snack or meal"
Miinukset: "Food was with meat."
Plussat: "Such an amazing experience! From start to finish!"
Plussat: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Plussat: "New and comfortable plane."
Miinukset: "Last call came much earlier than described at check in"
Plussat: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
The flight was delayed for about 1.5 hours..
Good service at checkin got to sit where I wanted too and not have to pay, very good service
Low cost flight, everything was according to expectations, thanks!
Great budget flight. No frills however very efficient. I would recommend them if this is what you are looking to book.
Plane left on time and it’s a straightforward experience.
Prio check-in just means a extra line to wait not check in before others just lost of money. Had a delay of more then an hour almost missed the check-in window from my hotel
The ticket number Kiwi gave me was not recognized by Vietjet so I was unable to do the check in. When I got to the airport I was told my flight was cancelled. And we almost missed our connecting flights in Bangkok but luckily we just made it on an earlier flight. If we had not arrived early for our flights we would have missed both flights. Kiwi needs to tell your customers when their flights have been cancelled!!!!!!!!
The ticket number that Kiwi gave us was not recognized by Vietjet so we were unable to do the check in. When I got to the airport I was told my flight was cancelled! And we almost missed our connecting flights in Bangkok but luckily we just made it on an earlier flight. If we had not arrived early for our flights we would have missed both flights. Kiwi needs to tell their customers when their flights have been cancelled!!!!!!!!
Very bad experience all around
No food or entertainment on this one hour flight. Crew were very nice as always!
Great flight between Bangkok, and Phuket.
Service before boarding, boarding staff made me buy another return ticket as my Evisa was processing, when I landed my visa was already delivered as I new it would be, wasted money because this arrogant self important b wanted to show her authority
Miinukset: "Least leg room of any flight I've ever taken."
Miinukset: "Not much leg room. Make sure they seat your party members together at check-in."
Plussat: "Great service, on schedule. The only flight to CNX. I am so happy they got me to CNX."
Miinukset: "Left early, arrived early! Excellent"
Miinukset: "Everything was good. In fact, arrived in Bangkok early. What more could I ask for!"
Plussat: "Had trouble with Vietjet charging me additional money for a flight change that didn’t go through on their website. Tried to explain it to them at the airport and they didn’t understand. Tried contacting them on their website and still didn’t understand how to fix it."
Miinukset: "Better policies and a website that works when changing/booking flights"
Miinukset: "The fees for checked baggage were not clear and they did not state them at all and trying to purchase a checked baggage was impossible to do and frustrating. I had to pay $55 for two bags for an hour flight."
Plussat: "Very little leg room"
Miinukset: "No drinks are offered"
Miinukset: "Check in was frustrating, to say the least. We had to go upstairs to pay an excess baggage fee, instead of where we checked in. Despite being first in line we had to go to the end of the line because we were in the wrong line. They decided to tell us after the other line formed, not at the time."
Miinukset: "I believe water should be offered for free, but this airline believes otherwise. I was so dehydrated on this flight and I was told it was 60bahts for water, and I ran out of currency, and they did not even take credit cards."
Miinukset: "3 hour delay, missed all other flights home"
Plussat: "We left 20 minutes before the regular departure time - Chiang Rai international airport is very convenience"
Miinukset: "the air crew staff were very picky"