Attendance to check in. They are so bad.
Extremely small , very uncomfortable flight. We didn’t get pre ordered meals or drinks . Staff was pretty rude and extremely unhelpful
Hi ! When arrived to the airport the reservation from Iberia was not registered in the American Airlines system. They had to do a new reservation in the counter. 1.5 hours later, I was able to board. Don’t understand what happened, caused a lot of stress and almost stayed in Paris if the American Airlines counter team did not intervene.
I think it was silly that we needed to get a new boarding pass after we showed proof of a negative covid test. I think this proof could have been done online when booking the flight. It seemed very inefficient to do at the gate for everyone.
Miinukset: "The food abs the service provided by iberia representatives at the counters at the airport"
Miinukset: "Offer a free beverage would have been nice"
Plussat: "Food was very good and crew was very friendly"
Miinukset: "Seats were very small... very uncomfortable travel 10hs in a tight seat!"
Plussat: "The atendió"
Miinukset: "El embarque"
Plussat: "The crew was really nice. They were friendly and genuine."
Plussat: "Crew was very professional and the seats gave legroom. Only drawback was the tray. If a passenger hasza bit of a belly there is no space to move and food is difficult to eat."
Miinukset: "Tha space for eating is limited. Otherwise overall one of the better airlines for servece and space and entertainment"
Plussat: "We almost lost the flight because of long lines at customs and the crew waited for us and let us board the airplane."
Miinukset: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Plussat: "seat empty next to me"
Miinukset: "food, flight attendants"
Plussat: "Everything. Perfect flight, service, food and Ann early arrival. All great. Memorable."
Plussat: "Every thing was ok"
Plussat: "They made up time on the flight"
Miinukset: "This was already a makeup flight and it wasn’t efficient enough to help me"
Plussat: "No issues — all good. Departure & arrival times as scheduled. Food & entertainment marks are low b/c they don’t apply (there should be an N/A selection as an option)."
Plussat: "I never got on this flight."
Miinukset: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."
Plussat: "Crew for business class was much better than Economy, Nice menu."
Miinukset: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Plussat: "I didn t like when a chose to fligth in Latam and thrn chance for iberia"
Miinukset: "The plan was too small."
Plussat: "Good seat compared to other airlines"
Miinukset: "The USB connector in my seat didn’t work"
Plussat: "Crew was nice and I had a great flight with Iberia on my flight from Chicago to Madrid"
Miinukset: "I am 6 feet 180 pounds and I had absolutely no legroom was completely stuck in my seat can’t believe that a tourist class seat is this small with no legroom"
Plussat: "That I arrived"
Miinukset: "Iberia flight was delayed by 45 minutes causing me to miss my connection from London to Dublin."
Miinukset: "Baggage lost is constantly a problem with Jerez Airport!"
Plussat: "Absolutely on time!"
Miinukset: "The boarding was slow"
Plussat: "Good crew in providing good service with a smile. Smoth take off, flight and landing Good choices in dinner with wine"
Miinukset: "Below avera ge breakfast with no hot items besides cofee/ tea Poorly organized boarding. Staff person with the microfone and staff controlling the lne were not in sink, gave confusing instructions. Too much noise in the abin with the lights out due to the presence of lots of high schoolers talking Distance between seats kind of small"
Plussat: "The dinner that was served wasn't terrible"
Miinukset: "Took forever to get off the plane. The movie choices were mediocre. Could have used a little bit more leg room."
Plussat: "Almost nothing!!"
Miinukset: "Worst flight I've had ever. Plane was badly maintained. No soap in toilet and faucet did not work. Seats were extremely uncomfortable and absolutely no leg room (I'm not tall, only 5'10") The steward and stewardess talked with each other the entire time very loudly. The entire plane could hear. They laughed and giggled. Several people asked them to stop so people could sleep. It's a job not a date!"
Plussat: "I had my reservations about Iberia air after reading reviews of them online so was surprised that my trip was pleasant. The food was actually one of the best I had in a while for an international flight and flight was on time. Service was courteous and prompt too, for the low price I couldn't have asked for more."
Miinukset: "I couldn't get my touch screen to work so didn't watch movies. But I also didn't bother to ask the stewardesses and just went to sleep. The seats were just the right size for me but can see ow it might be a problem for larger people. I'm guessing the seats are European size?"
Plussat: "The flight on time. Clean nice."
Miinukset: "Iberia's only thing is that airplanes don't have enough leg space"
Miinukset: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"
Plussat: "Surprisingly, Iberia provided the best experience of the overall itinerary, compared to Aer Lingus and American Airlines"
Miinukset: "Boarding in Barajas was chaotic, boarding group number signs are not visible and gate audio could not be heard"
Miinukset: "There was no complimentary water provided"
Miinukset: "Despite seeing a crew bring 3 pieces of luggage to the plane, since the cargo was closed they turned around and 1 of those was my luggage which arrived a day later. The flight was late departing and then required to circle the airport and then the luggage did not make it."
Plussat: "Everything was fine but the tight seat 12D from Madrid to T Avivsee"
Miinukset: "See above"
Plussat: "It was nice and cool inside the plane."
Miinukset: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."
Miinukset: "Iberia is not good at boarding"
Plussat: "Everything flowed very smoothly desite the fact I had an irregularly shaped carry on. It was no problem, Staff were positive and acomodating and that lead to passengers being accommodating to each other. The intertainment was great, the only draws back is that I slept most of the time and wanted to watch another movie."
Miinukset: "That I had to bother the person sitting next to me to get up when I wanted to go tot the bathroom, but he was very accommodating"
Plussat: "New aircraft, comfortable seats, and the best of all a friendly and welcoming crew. Love Iberia!"
Plussat: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."
Plussat: "The crew was AMAZING"
Plussat: "We didn't crash."
Miinukset: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."
Plussat: "My rerun flight was overbooked so they had to find another flight for me and one other in my group of 4. Nothing was offered to make up for the inconvienience. They did manage to find a direct flight that departed s couple hours later."
Plussat: "Space, meals, movie selection"