Etsi kansainvälisiä lentotarjouksia Helsingistä

Miinukset: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."

Plussat: "Staff is the best, very accommodating."
Miinukset: "It was an old plane so not much comfort in business class"

Plussat: "The flight and crew were excellent. Turkish Airlines business is always good."
Miinukset: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

Plussat: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Miinukset: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"

Plussat: "Flight arrived on time."
Miinukset: "Boarding was unnecessarily chaotic."

Plussat: "Entertainment and food are always reliably good on Turkish."
Miinukset: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."

Plussat: "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Miinukset: "Foot rest in economy, gluten free meal is poor (except bread)."

Plussat: "Flight was badly delayed and they changed the gates 3 times with no proper announcements. As a result connecting in Istanbul after 23 hours flight from LAX I missed my flight to Baku. I was made to pay EUR 651 one way at THY transfer desk for another flight which was also delayed."
Miinukset: "For THY being more professional, taking responsibility for their mistakes and not punishing their customers for THY carelessness. As I understand this situations happen all the time."

Plussat: "It was 8 hours late!!!! There was hundreds of people stranded at the Dhaka airport; elderly kids!!! The airline or the airport had no information on why there was this horrendous delay. No announcement- Nothing. I’ll never take Turkish Airlines again in my life."
Miinukset: "Some kind of announcement would’ve been helpful. There customer service: hire some people who at least knows and acknowledges that there is a delay."

Plussat: "Food and plane"
Miinukset: "IST transit"

Plussat: "The crew was amazing and service was very professional."
Miinukset: "Lower prices!"

Plussat: "We arrived in Athens eventually"
Miinukset: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."

Plussat: "Everything went well"

Plussat: "The food and the entertainment"
Miinukset: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Miinukset: "The online check in wasn’t possible so I wasn’t able to choose my seat."

Plussat: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Miinukset: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."

Plussat: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Miinukset: "Cc"

Plussat: "Great good entertainment n crew provided warm and courteous service"
Miinukset: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."

Plussat: "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."

Plussat: "Si Much!!"

Miinukset: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"

Plussat: "Quick flight, friendly crew. It was nice that food was provided on such a short flight (though international, so it makes sense), and it wasn't bad."
Miinukset: "Flight was delayed on the runway, no real announcements about the delay were made."

Plussat: "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
Miinukset: "Business class gets only one small lavatory."

Plussat: "Food and service in business class were exceptional."
Miinukset: "Lie-flat seats hard as plank boards!"

Miinukset: "My bag was lost"

Plussat: "Food on flight was good, captain was good pilot"
Miinukset: "Flight from NY to Thessaloniki had a medical emergency. Plane was diverted to Manchester Airport in England to help patient on flight. This caused over 3.5 hour late arrival into Istanbul. This caused me to miss onnnection flight. There was very poor information or guidance by staff once we arrived into airport. I had to walk long long distances from the gate without assistance. I had requested wheelchair assistance considering I just had spinal cord surgery and In need of assistance. I was forced to stay over night in Istanbul and waited over 12 hours next day in airport for next available flight to Thessaloniki. I missed my brothers wedding night and could not be his best man for wedding from ordeal which was not fair! I also payed a premium price close to 1000k USA dollars for flight I could of booked many tickets with such a long layover and extra expenses buying a visa and food for half the fare I payed. This was not fair especially when a plane is diverted for medical emergency! To top it all off being a medical doctor I loaned and assisted staff with passenger and offered my consultation. services to emergency medical physician whom was called by crew for help and finally which reccomended to divert flight to Manchester to assist the passenger In crisis! Your welcome Turkish Airlbes Kindly Dr Tamir Kharouba MD"

Plussat: "The entertainment option was pretty good"
Miinukset: "There's very limited legroom on this plane."

Plussat: "Big plane, friendly staff, good food."
Miinukset: "Sometime, it gets a bit too cold."

Plussat: "Crew was very kind"
Miinukset: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"

Plussat: "Istanbul Airport has good facilities and F&B options"
Miinukset: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"

Plussat: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Miinukset: "A little pricey."

Plussat: "But my movie stopped for 30 minutes right at the good part. I saw the whole thing but didn't like the delay."

Plussat: "Nothing much to shout about this flight. It got there safely?"
Miinukset: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."

Plussat: "The staff were very welcoming and the seats were very comfortable"
Miinukset: "Flight was a little delayed"

Plussat: "Fantastic journey no problems at all thanks kayak....."

Miinukset: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Plussat: "The food was quite good"
Miinukset: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

Plussat: "Nothing Really Nothing"
Miinukset: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Plussat: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."

Plussat: "Comfortable, on time and as always good service from Turkish Airlines"

Plussat: "Excellent Flight and crew is vary friendly and helpful"

Plussat: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Miinukset: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"

Miinukset: "The worst airline I have ever flown with, worst disruption management"

Plussat: "Well looked after from start to finish!"
Miinukset: "Nothing!"

Plussat: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Miinukset: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."

Plussat: "Food"
Miinukset: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Miinukset: "Deplaning and boarding at Istanbul. There were no gangways. We were made to get into a bus in heavy rainfall. We were drenched by the time we got into the next plane."

Miinukset: "Istanbul Airport: Overcrowding at Arrival / Transit Terminal Way finding-poor signage for transit passengers"

Miinukset: "Better boarding and entertainment"

Plussat: "The aircraft was barely half full."
Miinukset: "Delay due to fog at LHR, but this is not the fault of the airline"

Miinukset: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."

Plussat: "Flight departed on time. Crew were friendly and efficient"
Miinukset: "Boarding seem to be chaotic, no boarding by group or seat number."

Plussat: "-"
Miinukset: "Will never use Lufthansa again"

Plussat: "As previously stated hated having to go through security again"
Miinukset: "Chocolate"

Miinukset: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Plussat: "The crew was friendly. The seating was ok but dirty floors"

Plussat: "Very Organised and punctual"

Plussat: "Pilot kept us informed throughout the flight."
Miinukset: "Onboard services."

Plussat: "Everything except delay"
Miinukset: "Nil"

Plussat: "Boarding was quick and good"

Plussat: "Free drinks"
Miinukset: "Plane land on time"

Plussat: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Miinukset: "Ground staff poor customer service"

Miinukset: "Everything"

Miinukset: "The food was sub-standard, though it was described accurately as a snack."

Plussat: "Crew"
Miinukset: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"

Plussat: "Nothing at all, whole experience was incredibly stressful"
Miinukset: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"

Plussat: "Crew very helpful."
Miinukset: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."

Plussat: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
Miinukset: "Would prefer flying with partner United though. Think they offered a better service on board"

Plussat: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Miinukset: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"

Plussat: "Very friendly crew, great seats in economy with lots of legroom."

Miinukset: "Boarding by rows would avoid people rushing to line up ahead of time."

Plussat: "Evrything"
Miinukset: "Nothing"

Plussat: "The flight was adequate."
Miinukset: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Miinukset: "1hr 20 minutes late"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Friendly cabin crew"

Plussat: "great over all experiance. Don't let the other negative reviews put you off"

Plussat: "The Lufthansa app provides updates on plane status and gate number, etc."
Miinukset: "N/a"

Plussat: "All"
Miinukset: "Nothing"

Plussat: "Travel is good and comfortable"
Miinukset: "Travel from Frankfurt to London was quite late start . Delay in immigration check."

Miinukset: "We had 30 minutes delay"

Plussat: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."

Miinukset: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"

Plussat: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Miinukset: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"

Plussat: "Ok"

Plussat: "See above"

Miinukset: "Not entertainment at all"

Plussat: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Miinukset: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."

Plussat: "I arrived at my destination completely unstressed."
Miinukset: "Security checks, but this is unavoidable"

Miinukset: "Absolutely perfect."

Plussat: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Miinukset: "Our flights were delayed both on the way there and back"

Plussat: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Miinukset: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"

Plussat: "It’s nice that Lufthansa still gives food onboard"
Miinukset: "My Lufthansa flight left with 1hour delay"

Plussat: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Miinukset: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"

Plussat: "Usual good service for economy class on this airline"

Plussat: "On time."
Miinukset: "Nothing"

Plussat: "I am so angry and annoyed with Kayak! You are thefts and lyers! I got the tickets from your site where NOWHERE were mentioned « no laggage included ! At my suprrise we had to pay extra money to check in our laggage. I will never again will book thru your site and will always tell everyone how dishonest are you are. Your telephone support staff is unsupportable ! The best to get tickets directly through the flying company, their sites are honest and correct!"
Miinukset: "I hate KAYAK since they are dishonest and not reliable ! Never again.I have nothing against LUFTHANSA !!!"

Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Miinukset: "Bigger seats the new ones are way to narrow"

Plussat: "Comfort"
Miinukset: "Wifi on klm"

Plussat: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Miinukset: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Plussat: "The crew."
Miinukset: "The time between flights."

Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"

Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Miinukset: "They left my bag off the plane. Ridiculous."

Miinukset: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Plussat: "Nothing!"
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Plussat: "Amazing crew"

Plussat: "Friendly and efficient crew. Flights were on time if not even early."

Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Miinukset: "Our lougage did not arrive"

Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"

Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Miinukset: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Miinukset: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Plussat: "Nothing"
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Miinukset: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Plussat: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Miinukset: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Miinukset: "OLD plane without comfort or entertainment"

Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Plussat: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Miinukset: "Nothing. This is filler text to meet the min. characters."

Plussat: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Plussat: "Very good flight, excellent service and good food."

Plussat: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Miinukset: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."

Plussat: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Miinukset: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Miinukset: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."

Plussat: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Plussat: "In general, it was ok"
Miinukset: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Plussat: "pleasant"
Miinukset: "Pleasant"

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."

Miinukset: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Plussat: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Miinukset: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."

Plussat: "On time"
Miinukset: "Free bags under Corbin"

Plussat: "The crew were professional and courteous"
Miinukset: "Nothing, as it’s a short flight!"

Miinukset: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Great crew"

Plussat: "Lovely crew, very good entertainment system."

Plussat: "The fact that we were offered an additional round of water and the friendliness of the crew."

Miinukset: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Plussat: "I was i business class and the crew were very good"
Miinukset: "nothing as it was not a long flight, only 3 hours"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "I got to my destination"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Plussat: "I got there"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."

Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Plussat: "Speed boarding process."
Miinukset: "No entertainment system on a 3 hour flight..."

Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"

Plussat: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Miinukset: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Plussat: "All good. Very hospitable cabin crew, great service."
Miinukset: "Nothing."

Plussat: "In business class, seating arrangement, menu and entertainment excellent"
Miinukset: "Nothing"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Food, entertainment, service"

Plussat: "Customer service and efficiency"
Miinukset: "The delay because of a software glitch"

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "The staff were exceptional , good food."
Miinukset: "Not really business class seats."

Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "The staff was professional and friendly. The waits were short on boarding."
Miinukset: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."

Plussat: "Good flight, on time, nice crew"

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Miinukset: "Economy seat with Centre seat left empty"

Plussat: "We were kept informed about the delay"
Miinukset: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Plussat: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Miinukset: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Plussat: "Fantastic service staff food and beverages"
Miinukset: "Just slightly hard when laying down on the seat to sleep"

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Miinukset: "Missed connection so didn't get second flight"

Miinukset: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"

Plussat: "Amazing crew, fast boarding."
Miinukset: "Uninspired food. I was served the same meals 30 years ago."

Plussat: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Miinukset: "It was just a relatively quick, unremarkable flight."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Plussat: "Crew very friendly and helpful."
Miinukset: "Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable."

Miinukset: "We paid for meals that were NOT delivered"

Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"

Miinukset: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."

Plussat: "Movies"
Miinukset: "We were in 40G and H, bulkhead seats. I have never had such a hot plane (and I am a world traveler). We were both very warm (felt like 85 degrees- warm enough to not be comfortable). I was told by the flight attendant that people in back of plane were freezing. The breakfast was good, but the dinner was ok, but not ‘I wish I could have seconds” good. I lowered the rating because they never gave us more than the one bottle of water that was on our seats when we arrived. That may have been ok for the people in the cold part of the plane but not for us in the sweating part. Luckily we had brought a big bottle of water."

Plussat: "Liked the ticket price, the service, the food and the onboard free movies, free water bottle, free ear plugs."
Miinukset: "Nothing--it was a good flight - on-time and with little turbulence."

Plussat: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."

Miinukset: "I had a middle seat."

Miinukset: "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."

Plussat: "Efficient crew, food served at proper temperatures Good movie selections"
Miinukset: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."

Plussat: "The promptness of leaving and arriving. The general friendliness of the crew."
Miinukset: "Movie selection is not great. Food was ok maybe slightly better than most airline food. My dissatisfaction is with Washington airport. J had two hours between flights and because of total mismanagement in immigration I missed my flight to atlanta. Totally unacceptable. I might not even get on the ten pm flight."

Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Plussat: "Crew was friendly and helpful."
Miinukset: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."

Plussat: "Seats were comfortable. Nice crew very friendly and attentive"
Miinukset: "No in flight entertainment, but nice overall flight. Would do it again"

Plussat: "Alot of room for legs, good hp service"
Miinukset: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"

Plussat: "Good service, pleasant staff."

Plussat: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Miinukset: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "There was absolutely nothing I liked."
Miinukset: "We didn't have a flight. Our flight was canceled at the airport. We were told 10-15 minutes after our boarding time that there would be a delay, but we should check back in 45 minutes. So, we never made it to Stockholm to take that flight back home."

Miinukset: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."

Plussat: "They did what they could..."
Miinukset: "Delay change of tire. Missed next flight Frankfurt- Dallas."

Plussat: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."

Plussat: "SAS plane, customer service and meals."

Miinukset: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Plussat: "I am pleased we landed."
Miinukset: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."

Plussat: "The gate agent in Athens was helpful"
Miinukset: "We wanted to check bags and we needed to have our docs checked before we could get a boarding pass for the last leg of the flight. No one was available around the self service kiosks and the line to drop bags or get any service didn't move for 40 minutes. We finally went to the gate. In Copenhagen we had a delay and no one would even talk to us except to say " you are booked in tourist class so I can't help You". They do an excellent job of avoiding any contact with their customers. I fly almost every week for business and have never had this bad of service."

Plussat: "The food was not too bad and the menu options were alright. I love using the complimentary ear buds."
Miinukset: "Could use some improvements on comfort and efficiency"

Plussat: "The choice of movies and tv shows was excellent. Also picture on tv was very good."
Miinukset: "Seat was not very comfortable."

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Miinukset: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."

Plussat: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Miinukset: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."

Plussat: "Very friendly crew and staff of the center transfer."
Miinukset: "Planting was detained for an hour and I arrived late on a transfere. I forced to spend the night at the hotel and my patients were left without the surgeon on Monday. At the front desk I was not warned that the flight is delayed and I missed the opportunity to buy another ticket. When I asked before boarding the plane, I have time to transplant, I was told that all be good. But it was lie. I will try use another company."

Plussat: "Crew was very friendly, food was amazing. SAS plus is the way to go. Bigger seats, very comfortable for a ten hour flight."

Plussat: "Short flight, friendly crew."

Plussat: "A perfect service"
Miinukset: "Nothing"

Miinukset: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."

Miinukset: "Baggager fees were high"

Plussat: "Flight was short."

Miinukset: "sas online system needs to be overhauled and user friendly. one sas phone agent not helpful, called back and the agent was very helpful"

Plussat: "Too upset to continue senseless survey"
Miinukset: "Vacation ruined"

Plussat: "Crew was very pleasant. Short flight, so no food was served."
Miinukset: "Seats are a little tight."

Miinukset: "The "business" class was closer to economy. Aside from being in the front rows and boarding earlier, the seats and legroom were the same. On top of that they lost my luggage"

Miinukset: "Crew at check-in at ARN extremely unhelpful. Got conflicting advice on how to check in my back pack. The whole chaos resulted in the fact that my back pack never arrived in CPH. Nobody helped me much at CPH airport as well. I had to personally go to CPH airport to pick up my luggage the next day. No compensation was offered. I was really disturbed."

Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."

Plussat: "Great choice of movies."
Miinukset: "Having to pay for soft drinks (except water) on a transatlantic flight. Food was just correct."