Miinukset: "Overhead bin space small"
Plussat: "Chief Steward was friendly and entertaining."
Miinukset: "No A/V on this plane."
Plussat: "No problems"
Miinukset: "No issues"
Plussat: "Good flight"
Miinukset: "Plane a bit on the small side"
Plussat: "Only 35 minutes late...."
Miinukset: "Late departure, Q400 has inadequate carry on space and many people banged their heads on the overhead storage above seats 1a/c. Fortunately only s 13 minute floght"
Miinukset: "Flight attendant wouldn't let me try to put my approved cabin luggage bag in the overhead bins even though it had fit on the inbound flight."
Plussat: "No crashing"
Miinukset: "Delayed departure. Delayed at gate on arrival. No tv’s or power outlets. Prop plane. It actually forced me to do productive things on my laptop though."
Plussat: "Boarding and crew were good."
Miinukset: "Lack of entertainment. Having to pay a premium to have seats ahead of the noisy props."
Plussat: "on time"
Plussat: "Quick, jump to Vancouver, prompt and courteous"
Miinukset: "Plane was dirty due to quick turnover"
Plussat: "Despite a delapidated plane on the way to Vancouver, upon my arrival in Vancouver the staff got us off the plane and directed to my connection quickly and helpfully."
Miinukset: "The Air Canada flight from Portland to Vancouver was in a fairly delapidated plane - the hook for my tray table was broken and sharp, there was paint peeling off the plane itself and the floor was filthy."
Plussat: "Good service overall :)"
Miinukset: "No entertainment options but to be expected on smaller planes."
Plussat: "I was pleasently surprised how willing they were to help out passengers. They went out of their way to hold a couple flights in Vancouver since passengers were held up in customs due to no fault if their own. They kept talking to passengers in line, reassuring them that they will make their flights. They were extremely friendly and I do appreciate that. Travel can be stressful, and dealing with unreasonable passengers can be difficult. They stayed professional and friendly the whole time. Looking forward to traveling to Canada agsin soon."
Plussat: "Friendly Staff"
Miinukset: "Flight was so late both going and coming."
Plussat: "The flight staff was friendly and helpful."
Miinukset: "My checked bag was removed for weight balancing reasons. Since I had flown on the last flight of the night, I was assured by a baggage desk agent that my luggage would be on a flight the next day and that my bag would be delivered to my apartment promptly (courtesy of Air Canada). However, it took five days for my bag to arrive to my apartment, during which I had called Air Canada numerous times to ask about the status of my delayed bag. It was a relatively larger headache than I have experienced in the past with Air Canada."
Plussat: "I like that I actually got my window seat that I requested!"
Plussat: "It was great that we were able to go so many other flights got cancelled"
Miinukset: "They overbooked both flights and this isn’t the first time they have done this. So we were delayed until four people volunteered to reschedule their trip. You should have to have a late flight because the airline constantly overbooked"
Miinukset: "Like always...Delay"
Plussat: "I liked that even though my flight was delayed, they took care of my next flight"
Miinukset: "I didn't like that it was so delayed"
Miinukset: "The flight took off 45 mintus late"
Plussat: "Music and movies at NO CHARGE. FINALLY some comfort you are NOT charged extra for."
Miinukset: "HORRIBLE SEAT. Backing onto the toilets. 1) No possibility to recline on a 5 and a half hour flight! 2) Flushing toilets behind me. Extra upset since I am a frequent flyer and Aeroplan member"
Miinukset: "Nothing!! The flight was delayed as always!! Didn't get to destination until 12:30am!! I was supposed to be there at 8:30 pm. Which resulted in me now not having a ride home and had to get a cab that's costed $80!!! Not too mention having to spend money at the airport while I waited 4 hours!!! Never taking Air Canada again if I don't have too!! They gave me a 15% discount off my next flight! Which is $20!! Laaa-tiii-daaaa....you can keep your lousy $20!! What a slap in the face! As you can see I'm still angry about it...your discount didn't come close to making me feel better!!"
Miinukset: "Carry-on luggage compartment is very small."
Plussat: "Non-stop to San Diego. Good price"
Miinukset: "No peanuts or pretzels with beverage. Lots of loud noises when landing gear went up and then again when great went down."
Miinukset: "I have a small roller bag and this is the first plane on which it wouldn't fit and I had to check it."
Plussat: "No delays, nothing to complain about the crew."
Miinukset: "Comfort, food and entertainment are getting worse. They don't provide headsets anymore and no snacks for a fly of 2 hours (not even a cereal bar), just a drink. Tall people can barely sit because the aeroplane is too small and the space between the seats are getting shorter."
Miinukset: "Every flight I had with Air Canada, there were multiple flights boarding in the same tiny little area at the same time. This was the worst in Toronto. 4 flights, all right next to each other with a common walkway to the actual gate once you've been checked in. it's a miracle no one got in the wrong plane, but I couldn't blame them if it happened. Not to mention that in the terminal, it's that much more difficult to listen for announcements regarding your flight, everyone was all lines up and trying to squeeze around each other, it was just chaos. Space your flights out better!"
Plussat: "That it was only 30 minutes"
Miinukset: "Delayed 3 times very late at night and of course by now, the babies on the plane screamed the whole flight..... Most people were holding their tempers by this point. Lucky for me, I was single and on my own otherwise I'm going to be an angrier. 3 hours late."
Miinukset: "The flight was cancelled and I was stranded overnight."
Miinukset: "Delay Delay Delay"
Miinukset: "II was told in Halifax that I didn't have a seat due to overbooking.I was sick and yearning to get home.I was offered $400 to wait for the next plane but that was five hours away.I couldn't sit and wait that long with the way I was feeling..The offer went out to all passengers but no one stepped forward.The only thing that saved me was someone didn't show up and I got on.I realize it is all economics and the plane needs to be full but I question the legality of this procedure.What would have been done with me if The plane were full?NOT IMPRESSED !"
Plussat: "The flight didn't happen. It was cancelled. I never came in contact with any Air Canada personal. They never showed up to gate. They just made announcement flight was cancelled. And rebooked me for next day. Called Air Canada to complain and was told they only have online customer service. Was then told i would be contacted by Air Canada service rep. That was 3 days ago and have still heard nothing."
Plussat: "I tried to use the machine to print out my boarding pass for a carry on bag because your phone was small. I tried twice, and nothing came out. It said I needed a charge card which was not required for on bag. Consequently, I just took my carry-on, forgetting I had large shampoo bootlegs, so security sent me back, there was a no line at that time and was able to drop my bag. WestJet on the other hand had someone at the kiosk machines, helped me get it done. Put me in the front of the line and I was off. Just so you know your competition had people help us with machine."
Plussat: "Flight delayed one and a half hours Plane was freezing inside"
Plussat: "It was fine. Nothing flashy, but it's a 45 minute flight. We took off, landed in the right place, I'm good."
Miinukset: "I wish they would board the plane from the back to the front... Waiting on the stairs when it's colder than a snowman's nads is not my favorite. But again, short flight, winter.. we expect this."
Plussat: "They did take off"
Miinukset: "They were late taking off but it was weather related. Flight was packed."
Miinukset: "Would have been appreciated to have been given some warning b"
Plussat: "Crew members were friendly and pleasant. Ticketing, not so much but not terrible either.."
Miinukset: "being cramped in such small and crowded seats in flying metal tube does make one think about how we treat cattle transfer.."
Miinukset: "Way too cold, froze the entire way. Feet were numb by the end of flight."
Miinukset: "Flight got delayed 40 minutes due to ground crew not showing up and throwing bags onto the plane but I was also a little drunk so I passed out for the whole flight"
Plussat: "Friendly flight attendant"
Miinukset: "TINY plane with not enough room for carry-on bags. If an airline is going to charge for checked bags and passenger follow the rules for carry on items planes need to be built to accommodate that."
Plussat: "My flight from Calgary to Portland was over sold and they were looking for three people to voluntarily give up their seats and fly the next morning. The woman (I regret I have forgotten her name) that was working at the gate was working so hard! Eventually, another crew member arrived to help her out. I volunteered to give up my seat, along with two others, and we were very well taken care of. We were given flight vouchers and a hotel for the night, as well as taxi and food vouchers. She gave us our boarding passes for the next morning and then personally walked us to the area where we could find our luggage that she had them pull off the flight. She then escorted us to the taxi area and made sure we had no problems getting to our hotel. All three of us were VERY impressed with her. (My flight date was Monday, Sept. 19th. The last scheduled flight to Portland that evening)"
Miinukset: "The flight was delayed over 40 minutes, which made for a very long trip."
Miinukset: "Finally got off my first plane with mere minutes before my connecting flight to Windsor left. Had to run through the entire airport to make it to the flight before they closed the door, which led to my baggage not coming with me."
Miinukset: "Flight delayed but no announcement and no gate agents at Kelowna, so had to go outside to main counters and pass through security again."
Plussat: "The bag of complimentary pretzels"
Miinukset: "The flight was delayed due to ground maintenance/ inclement weather in Montreal by about an hour and half. This happens, so yeah that's ok. What wasn't ok is the way this was handled. Poor customer service in Boston, hardly any information given to the customers regarding connecting flights from Montreal, the Air Canada staff in Montreal were rude, discourteous, and made a chaotic situation worse with their inefficiency. When we did get to Montreal, a fellow passenger was yelled at for asking an Air Canada staff member whether she could request a flight to be delayed for 5 minutes. Again, perhaps it is not possible to do this (although it has definitely been done in my experience), but if 'customer service' is part of your job profile, then you are doing a bad job at your job if you cannot deal with a commonplace situation such as the one we were in. I ran to Gate 64 to try and catch my flight from Montreal And was yelled at by an Air Canada employee named Amir because I asked the wrong person what were the next steps in rebooking. So ridiculous. Generally, because the delay is a result of inclement weather, there isn't any accommodation provided (I had to stay o/n in Montreal for my flight the next day), but Atleast Air Canada could have provided some meal coupon or something similar."
Miinukset: "2 hours late"
Plussat: "Friendly gate agents and flight crew"
Miinukset: "Delay on inbound flight made us about 15 minutes late"