Very clean and on point with the timing
I liked the friendliness of the crew. How they greeted you boarding and leaving the plane. The friendliness of the crew passing out snacks.
Flight was on time. Boarding was relatively fast and the crew very pleasant. The plane was new and clean. Snack was O. K. , fine for a 2hr. Flight. 👍👍
Miinukset: "Superior customer service"
Miinukset: "Great crew and flight! Cheers!"
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Flight was smooth and short"
Miinukset: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Plussat: "Was boarded promptly"
Plussat: "Food selection, service, and variety of entertaining entertainment options."
Miinukset: "More leg room for economy."
Miinukset: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Plussat: "Better than spirit"
Plussat: "Boarded on time."
Miinukset: "After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this."
Miinukset: "Very late and boarded too long before leaving the gate."
Plussat: "Quick boarding, extra space to put things in front of you"
Plussat: "Great leg room"
Miinukset: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Plussat: "All things connected to the flight were just right"
Miinukset: "Nothing was an issue."
Miinukset: "They ran out of blankets, earphones on the flight"
Plussat: "We left and arrived early. Smooth flight overall just a great experience"
Miinukset: "We couldn’t have peanuts. Not really a negative but"
Plussat: "On time. Connecting through Atlanta is quick and efficient"
Plussat: "Comfortable seats"
Plussat: "Flight was on time, flight attendants were very nice and professional."
Plussat: "Nothing in particular stands out."
Miinukset: "The boarding process seemed backward, took longer than usual to board the plane."
Plussat: "On time! Easy boarding!"
Miinukset: "They had problems with both the wifi and the entertainment system. Super friendly crew further."
Plussat: "We landed earlier than expected"
Miinukset: "Bathroom was very smelly"
Plussat: "On Time"
Miinukset: "No opportunity to purchase additional food"
Miinukset: "Got put on standby despite having purchased my ticket over 1 month in advance"
Plussat: "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
Miinukset: "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."
Plussat: "We made it it was short 1 hour 11 min"
Miinukset: "I had a long lay over it was more then 12 hours"
Plussat: "gate staff were great"
Miinukset: "plane cabin staff looked overworked"
Plussat: "On time"
Miinukset: "With a short layiver, it would be nice to have the option to pirchas a sandwich on board"
Plussat: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Miinukset: "2 hour delay. Got a free bottle of water."
Miinukset: "Everything was perfect"
Plussat: "Plane was clean. Hotel due to missing connection was nice."
Miinukset: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Miinukset: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Miinukset: "My email read check into Aeromexico I could not check in the Aeromexico using my phone I was dropped off at the Aeromexico terminal after standing in line for half an hour I find I was in the wrong terminal I needed to be in a different terminal with Delta because Aeromexico even on my reservation read that does not fly to Tampa. I had to find a shuttle to another terminal the shuttlesare not marked it was very confusing"
Plussat: "Friendly but efficient. Allowed me to keep my bag with me without a fight."
Plussat: "Was a nice flay , thanks"
Miinukset: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Miinukset: "No seat assignment prior to arriving at the gate"
Plussat: "Everything else good."
Plussat: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Miinukset: "Made me check a small bag and let others carry on 2 and3 bags very rude"
Plussat: "The passenger seated next to me with a sense of humor about our situation."
Miinukset: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
Miinukset: "No entertainment and only pretzel and peanuts available"
Plussat: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
Plussat: "Arriving and departing flights were at totally opposite ends of airport"
Miinukset: "My suitcase was damaged(torn through!)"
I paid over $1500 for the ticket. I requested a refund from Lufthansa, but all they could offer me in return was $100.
They left my checked bag in my original location even though my wife’s checked bag made it to the destination. The flight was delayed to the point that we missed our connecting flight and the automatic rebooking was for a flight way further out than was helpful for our trip. Their customer service is nearly non-existent and they don’t seem to care about when they make an egregious mistake. Avoid this airline. It’s terrible.
I will never fly with them again. Boarding experience was awful, food was awful, entertainment system did not work throughout the whole flight, the people in the airport were terrible especially in security
I like the flight Finnair service was great. Also the food was not good.
Didn't like anything .. flight canceled.
SEATS WAYTO CLOSE. Zero leg room.awful experience!!
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "More food choice and more snacks should avialable during flight time Both serving food is very bad"
Plussat: "Crew was great"
Miinukset: "So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic."
Plussat: "The crew"
Miinukset: "The seat space and food"
Miinukset: "Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer)."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Space in cabin, friendly crew and nice food"
Miinukset: "Shorter stoppage ;)"
Plussat: "Good food, good drinks, good flight attendant crew"
Miinukset: "Seats were not very comfortable. There were also no air vents"
Plussat: "The entertainment selection was diverse."
Miinukset: "Seats in economy were too cramped."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Excellent crew"
Miinukset: "Too hot on plane but food was more ham expected and drinks were appreciated"
Plussat: "Flight directly to Tampa"
Miinukset: "I did not like the passenger reclining their seat all the way back. this left me with no room to relax on a 10 hr flight"
Miinukset: "Luggage lost"
Plussat: "Cabin staff were pleasant and effective."
Miinukset: "I got a headache on the flight; it did go away until I got good air in Frankfort. Bathrooms were a bit low in number necessitating long waits. This has become routine."
Miinukset: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."
Plussat: "Crew was personable and friendly"
Plussat: "Early flight, from getting on the plane to out at bag check it took less than an hour! Flight was not full so middle seats were also free."
Miinukset: "Nothing, great flight!"
Miinukset: "Again 2 hours delay"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Normal Flight, short, was coming from Munchen"
Miinukset: "Flight delayed 5 hrs"
Plussat: "We were well taken care off for a short flught"
Miinukset: "Nothing really"
Plussat: "This plane was an airbus, while the plane I took to Europe was a boeing something. Economy was much more comfortable and there were great entertainment options. I also like the frequent brandy, Bailey's, and water service. The flight attendants were nice and at least appeared to care about the level of service they were providing."
Miinukset: "This probably is just personal preference, but I didn't like the meal options all that much. But that's about it. Mind you, I eat German food often in the States, so the type of cuisine wasn't the problem."
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Friendly crew"
Miinukset: "Boarding is always a nightmare. First class, and the high flyers are called first. Then premium economy, then economy. A mad rush of people scramble down 2 flights of stairs, then are crammed on a tandem bus that drives out to the plane. You then cross the Tarmac in all types of weather to board. This flight boarded from front and back. Making finding your seat a nightmare as people were traveling in both directions in the aisles. You would think you were in a third world country."
Miinukset: "No any form of inflight entertainment Uncomfortable chairs Food was below average I had to ask 3 times for a glass of water"
Miinukset: "It was too cold on the plane."
Plussat: "I like the Tampa airport MUCH better than Miami or Orlando that are chaotic and offer less assistance to the traveler. I hope you continue to offer flights to and from Tampa from Frankfurt."
Miinukset: "I would like for long flights if the staff would remind and encourage all travelers that there is time for rest and quiet. Some people are loud by nature or because they come from a certain area and talk all 9 hours of flight, very annoying, disturbing the flight of others with unnecessary continuous conversation."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Have people at the Westjet counter
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Yes, Very good"
Miinukset: "Very nice crew and great food"
Miinukset: "Nothing. Flight was amazing"
Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Plussat: "Klm's consistantly high standards in everything they do."
Plussat: "The crew."
Miinukset: "The time between flights."
Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"
Miinukset: "Everything was OK"
Plussat: "The crew was pleasant"
Miinukset: "Baggage checkin & flight boarding was slow & disorganized."
Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."
Miinukset: "Staff rude and short"
Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Plussat: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Plussat: "Friendly and efficient crew. Flights were on time if not even early."
Plussat: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Miinukset: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."
Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"
Plussat: "Comfort was better than on the previous Dash-8. Food was OK."
Miinukset: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Plussat: "Interior of the plane was clean. Smooth landing."
Miinukset: "Pilot did not avoid turbulence"
Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"
Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Plussat: "Helpful and smiling cabin crew."
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Miinukset: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Plussat: "Good efficient flight crew friendly and helpful"
Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Plussat: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Miinukset: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Plussat: "I was upgraded to Buisness so, no complaints"
Miinukset: "No Marlboro light cigarettes on the duty free shopping cart"
Plussat: "Free wee cake."
Miinukset: "Nothing in particular."
Plussat: "Extra seat width would always be nice"
Plussat: "my borden pass had no gate no"
Miinukset: "Kept on the tarmac with no information on when we would be leaving. I fell asleep and the flight attendant instead of waking me up rudely moved my chair upright in a startling and rude way. When I asked him to next time tap me on the shoulder or ask me to move he went ahead and began speaking loud."
Plussat: "Pilots made up for delayed departure. Boarding quick and efficient"
Miinukset: "Flight was delayed"
Miinukset: "More Space between seats would have been nice"
Miinukset: "Notify us sooner about the 2 hour delay. Had to know there was not a pilot available."
Miinukset: "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
Plussat: "Yes very pleasurable."
Miinukset: "There was a maintenance issue on departing plane which delayed us a few minutes and when we arrived to layover airport (note we still arrived before the connecting flight was scheduled to leave), the connecting flight had decided to leave early and was gone. Now stranded with standby and all the flights for the next few days are sold out. Beyond angry!"
Miinukset: "There’s no headphones aboard for entertainment"
Plussat: "Everything on time."
Miinukset: "It was a short flight so the A/C didn't affect my throat."
Miinukset: "Delayed due to malfunctioning plane"
Plussat: "Beverages and biscotti Variety of entertainment Great Crew!!!!!"
Miinukset: "Only bevarages and biscotti Free entertainment isnt free..$10 wifi charge AND requires personal viewing device Ridiculously small toilets....and only two for large main cabin"
Plussat: "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
Miinukset: "40 minutes maintenance delay."
Miinukset: "Very uncomfortable American airlines is the worst"
Plussat: "departure and arrival time"
Miinukset: "the passenger next to me smelled horrible"
Plussat: "The seats were comfortable"
Miinukset: "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
Miinukset: "Only one of the Tram car lines was running from gate to terminal at TIA"
Miinukset: "Flight delayed and bot enough overhead space."
Miinukset: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Miinukset: "Over 90 minutes delay on arrival time on a less than 2 hours flight"
Plussat: "I thought the service was great"
Miinukset: "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
Miinukset: "Outdated airplanes"
Miinukset: "Flight delay, no beverage service"
Plussat: "Not turbulence"
Plussat: "The setup at Skyharbor airport in Phoenix is a joke. There is no rhyme or reason as to how they do things. There is no organization whatsoever. Nobody knows what they are doing. Agents are rude. They can’t figure out which gate flights are suppose to go out of."
Miinukset: "I didn’t like a single thing. The fact you pay extra money for a so-called choice seat and then you have to wait til more than half the plane is filled is a joke. It’s all about money w you ppl. Quit being so greedy and focus on customer service."
Miinukset: "Ugh. By this time I'm worn out and fed up from hassling with Customs. Then they lose my luggage."
Plussat: "Timing of flight routes"
Miinukset: "Sat on a pillow"
Plussat: "The cabin crew was great at boarding and organizing the overhead bin space. Also, ground staff didn’t start check roll aboards before the overheads bins were full. There is nothing more frustrating than getting on after forced to gate check your bag to empty bin space (ahem, United at SFO)."
Miinukset: "Couldn’t get the entertainment to work."
Plussat: "Bulk head aisle leg room"
Miinukset: "Narrow seats and aisle. Being pressed against someone and bumped in the aisle for two and a half hours is a long time."
Miinukset: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher numbered rows."
Plussat: "The crew and planes were excellent."
Miinukset: "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
Plussat: "Entertainment system and new plane"
Miinukset: "Landing was a little rough"
Miinukset: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
Miinukset: "3 hours stuck on the tarmac before giving up on repairs and switching aircraft"
Miinukset: "Last to board with a young child."
Miinukset: "2.5 hour delay going, 3.5 hour delay returning. All because their paperwork had not been submitted on time. Terrible organization."
Plussat: "Very quick connection"
Plussat: "It was a very short flight so not too much to go wrong."
Miinukset: "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."
Miinukset: "Carry on limitations"
Plussat: "The crew, and the plane, confy. Was a good flight in general."
Plussat: "With American Airlines in general there is no such thing as customer service anymore .Staff at desk at the airport are rude .Could learn a few things from your Australian counterparts at Qantas airlines"
Miinukset: "No respect for customers anymore"
Plussat: "Somewhat disappointing on the snack options..."
Plussat: "I honestly can't think of anything that I liked. Oh wait! You have diet Dr Pepper which I think is fantastic."
Miinukset: "The plane was kind of old and run down. Everyone, the passengers included which I realize you have no control over, just seemed to be in an awful mood and very unhelpful. Same, and about the gate attendants, in that we attempted to get seats together and he didn't care at all what was going on. I haven't flown American for a very long time, and I don't think I want to again for a very long time."
Miinukset: "Gate changes were confusing. Staff unprepared and upset with customers. I witnessed a gate agent yelling at customers and slamming phones down."
Plussat: "New plane"
Miinukset: "Crew was ten minutes late"
Plussat: "The flight was on timely"
Miinukset: "The staff was very informative"
Plussat: "excellent services from employes"