Halvat lennot Durham

Plussat: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Miinukset: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"

Plussat: "The service was impeccable"
Miinukset: "It was a bit warm"

Plussat: "Service from Milan to Toronto was good"
Miinukset: "Service from Toronto to RdU not so good"

Plussat: "I had to pay a premium more to sit with my family to sit together in cheap seats."
Miinukset: "I did not like the treatment of being a star alliance gold member then getting gouged even more for sitting together with my family in their cheap seats. My bags were marked with a priority tag, which meant nothing other than my bags being the very last off of the turnstile in San Francisco. One other passage stated that Luftansa does not care abut this aspect of customer service, which is obvious."

Plussat: "Attentive and friendly crew, good selection of in-flight entertainment"
Miinukset: "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."

Plussat: "Breakfast food was fantastic. Staff was helpful, anticipatory, and thoughtfully accommodating."
Miinukset: "No access to usb power outlets."

Plussat: "It was a short flight."
Miinukset: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."

Plussat: "Nothing"
Miinukset: "Sno excuse for delaying a flight due to paperwork. The rescheduling was chaotic"

Plussat: "Food. Variety of entertainment. Flight had empty seats."
Miinukset: "Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight."

Plussat: "Nothing!"

Plussat: "Punctuality, the entertainment system"
Miinukset: "For the first time in decades (hundreds of flights), I've had to find the paper bag and until the very end I thought I might end up needing it. My companion did use hers, and mine (also a first in many decades). Part of the bumpiness could have been due to a weather system but the plane's movement was jerky when taxiing in Boston. BOS-MUC used to be one of my favorite routes back when it was served by the A360. The new A350 is nothing special except for the entertainment system. Ironically the large screen seemed overwhelming due to the dismal distance to the seat in front."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Seats were comfortable and crew super friendly"
Miinukset: "Choice of food and entertainment could have been better"

Plussat: "Seats, crow attitude, on-time flight"
Miinukset: "Food"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Miinukset: "My bag is missing am so worry about that To IAD LH 0418/25 VIA FRA LH 0693/25 VIA 0220 216418 LH 216418"

Miinukset: "The on board entertainment sucks you need to upgrade"

Plussat: "Cabin crew was friendly helpful and courteous. Service was very good even t hough the flight was completely full."
Miinukset: "The seating on this aircraft is inadequate for a long flights. Tall people really suffer due to seat size and spacing. There was a 6"6" man of median weight for his height who was in the middle seat next to me and he could barely fit into his seat. It was not his fault, rather the unrealistic expectation that airline seats actually fit today's customer. Not only is there not enough leg room, but the width of the seat leaves no room for arms or shoulders. No one should have to ride 7-plus hours touching the shoulders of the passenger next to them! I used to prefer to fly on Lufthansa because their seating was more comfortable than other carriers, but I will try another airline next time."

Plussat: "I liked he cleanliness of the plane and failities, friendliness and professionalism of the flight attendence and Crew members. on time schedule and flight."
Miinukset: "The Food was terrible, I would rather have the Option to pay for something more edible"

Plussat: "Very family-friendly"

Plussat: "my favorite airline"

Plussat: "Timely and clean"
Miinukset: "No entertainment"

Plussat: "This flight from Munich to Charlotte was operated by Lufthansa. To my surprise (and a little help from a friend) I was upgraded to business class. does not get much better than that !!"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Service was very good."
Miinukset: "Start the flight either during the day or evening and not at 3:00 am in the morning. It disrupts the whole night sleeping schedule. I know Indians will take anything but Lufthansa can make a good start on these timings."

Plussat: "Nothing, this flight never happened because of the strike."
Miinukset: "Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound."

Plussat: "I liked the entertainment options."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Miinukset: "6 hour delay , no explanation given whether the original flight was cancelled or not, bags have been lost. Complete chaos."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "I appreciate the taxi, in Munich airport, to my next connection."
Miinukset: "I disliked the late departure."

Plussat: "Entertainment options were incredible; great legroom in our seats."

Plussat: "Everything was fine on this flight."
Miinukset: "The connecting flight had MUTLIPLE issues!!!"

Plussat: "Notice"
Miinukset: "Staff seen to not like people of color black"

Miinukset: "Seats have too little legroom. Even pushed to back in seat, my knees pushed seat in front of me. Not on person seemed to watch entertainment, because of the program you have to sign up for. Seems like basic tv or so could be free, even if there is charge for movies."

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Thanks"

Plussat: "This was a 45 minute flight - not much required"

Plussat: "Your airline is Awesome. Thank you So much."

Plussat: "i liked the borading line already lined up in the different groups"

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Miinukset: "We were worried that our luggage would not make it to our final destination just as it had not arrived on-time at the beginning of our trip from Phila. We were enraged that after printing out our boarding tickets for our 12/21/15, 5:50pm Luthansa Flight to Frankfurt, Germany, that the flight was cancelled the next morning. We were rebooked on American Airlines through Paris, which could not guarantee us a seat on AirFrance to our final destination, Venice, Italy. Next, our baggage did not arrive when we got to Venice and after filling out the claim form for lost luggage and following the directions for following up, Air France never called, sent a text or emailed us when the baggage arrived the next day. Returning from Venice to Frankfurt on 1/1/16, and then on to Philadelphia was a crowded flight, with a wailing baby for much of the trip. We were apprehensive, once again worrying that our baggage would not be on the plane and at the airport in Phila., when we arrived. Though we enjoyed ourselves visiting relatives in Vicenza, Lufthansa made our journey tense, and wrought with anxiety."

Miinukset: "The staff in the check in was not sure if i need a visa to enter Europe, viena and Frankfurt and i really explained that Albania is in shengen and we do have bio metric passport but they need to verify which took around 15-20minutes waiting there."

Plussat: "on strike we got stuck 4 days"
Miinukset: "on Lufthansa strike - got stuck for 4 days in Europe.."

Plussat: "Offered a seat in emergency row with extra room, but the seat in flight entertainment was broken ....annoying with an 8 hour flight"

Plussat: "Got a surprise upgrade to business class which made this the most pleasant flight I've been on so far."
Miinukset: "Poor movie selection in the in-seat entertainment."

Plussat: "Nice gate agent was holding the plane for some of us who were running from International connections"
Miinukset: "Wish the plane was a little cooler while passengers were boarding"

Plussat: "Apologetic crew"
Miinukset: "Massively delayed with no compensation"

Miinukset: "delayed and lost luggage! thanks"

Plussat: "Quick flight with no delays"
Miinukset: "Cramped seating."

Miinukset: "Landing"

Plussat: "Food and service was very good."
Miinukset: "Relocating us to vacant seats so that we weren't crammed all together."

Plussat: "Good flight good crew"
Miinukset: "Hated the connection from terminal 5 to terminal 3 we should not have to go through the departure lounge this added 10 mins or more into a very tight connection."

Miinukset: "Horrible food"

Plussat: "I like the fact that I made it to Raleigh on time to make my connection"
Miinukset: "the fee should be more clearly explained for example many times you offer flights that have two connections or more to get a seat assignment on each connection you are required to pay unless you want to wait until the last minute also with this ticket you have to board last on the plane when you board last on the plane chances are there will be no place for your carry-on bags so I don't understand why this type of fair you promote because it's useless"

Plussat: "Better space between the sits and the crew were nicer than prior fly with AA"
Miinukset: "Need better food"

Miinukset: "Entirely too crowded."

Plussat: "Finnair uses the American Airlines flight for this destination. Non-stop flight Raleigh to Heathrow (round trip).. Fantastic, on time and comfortable aircraft."
Miinukset: "It would have been easier to book our seat assignments if Fdfinnair had directed us to contact American Airlines directly to get seat assignments. Could not pre-select through Finnair. If you did not want the meat meal the vegetarian meals on both flights included mushrooms...not into fungi."

Plussat: "Flt attendent was really nice, friendly, courteous"
Miinukset: "Flt not on time. A/C did not work properly."

Plussat: "No complaints at all. Comfortable and on time."

Plussat: "More clarification pre purchasing of extra bag fees"
Miinukset: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."

Plussat: "perfect"

Miinukset: "Plane not ready to go because of missing trash bags"

Plussat: "The smooth boarding process and the enterainment."
Miinukset: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."

Plussat: "Flt on time. Arrived on time"
Miinukset: "A young child screemed constantly. Not sure how you would address. Have had kids so been there"

Miinukset: "Too little room for legs and cabin was colder than usual."

Miinukset: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."

Plussat: "Cheap seat had leg room"

Plussat: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Miinukset: "See above"

Plussat: "on time"
Miinukset: "very cold"

Plussat: "Flight was on time and service was good"

Plussat: "Very quick connection"

Plussat: "Pleasant crew, pretty good food and films."
Miinukset: "Significant departure delay, contradictory information from initial airport check in to gate staff, beverage selection is okay but prices for more than the basics are astronomical."

Plussat: "Crew was the best."
Miinukset: "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."

Miinukset: "They squeezed me into a new plane after saying there was absolutely no way for me to get home... hmm."

Plussat: "Great movie selection, including ones currently in theaters."
Miinukset: "Only received pretzels for snacks, while others received cookies."

Plussat: "The service was excellent, and we arrived ahead of schedule."

Plussat: "No delays, speedy boarding and off boarding."
Miinukset: "Nothing..it was great."

Plussat: "BA system down. Najor delays and long lines. Flight good."

Plussat: "Baggage handling is very slow. Speed it up with baggage manager changes."
Miinukset: "Baggage handling is very skow."

Plussat: "Great customer service and attention"
Miinukset: "No inflight entertainment"

Plussat: "nothing"
Miinukset: "huge delay 7 hours??????????????? I ended up sleeping the rest of the night in the airport"

Plussat: "On time"

Plussat: "That I made it alive."
Miinukset: "I lost my keys and not one single person has contacted me about my lost set of keys, even when I left my contact info with them."

Plussat: "Errthing"

Miinukset: "Running behind schedule."

Plussat: "Everything was very smooth-uneventful"

Plussat: "Everything was well run, the usual jam to get on the plane but that's a USAir tradition."

Plussat: "Short flight"
Miinukset: "Long lay over, could not get access to finair web site to get upgrade."

Plussat: "All the AA staff were great, very helpful as I was traveling alone with my 10 month old son. One of the flight attendants helped me carry our things on, because it's tough to carry my son in his safety seat and our bags through the narrow aisles without beating up everyone in the aisle seats as we go through! She also checked on us multiple times to see if there was anything else she could help us with."
Miinukset: "The AA check-in at Heathrow is terrible. It took us over an hour to get through the line, then another 20 minutes to get our seats changed because the seats we had been assigned weren't suitable for an infant safety seat! Also, the plane is older than the one I first took on the RDU to london route back in 2001. The seating is cramped and there is no seat back entertainment."

Miinukset: "The flight was delayed. When we arrived to RDU we had to wait for about 10 minutes for staff to marshal us in and then we had to wait another 10 minutes for them to open the door. This was at 1am!"

Plussat: "Crew was very friendly and attentive"
Miinukset: "Older aircraft, delayed."

Plussat: "Crew was nice"
Miinukset: "Horrible delay due to maintenance. Seat cushion completely gone. Forced to wait on shuttle bus too long"

Miinukset: "Cancelled for unknown mechanical issue."

Plussat: "This flight was a bit better, we slept most of it."
Miinukset: "Our bags did not arrive to RDU, we had to wait till the next flight."

Miinukset: "The ground staff is very arrogant and kept on referring back to policies changes because of merger, why should customer care for their internal issue?"

Miinukset: "Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade."

Plussat: "Nothing"
Miinukset: "Better service, comfy seats with recline and entertainment"

Miinukset: "Nothing"

Plussat: "The crew were excellent during the flight."
Miinukset: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Plussat: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Miinukset: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"

Miinukset: "No entertainment, either video or audio."

Miinukset: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"

Plussat: "The better question is what did we not like."
Miinukset: "Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!"

Plussat: "Everything about the flight was great."

Miinukset: "The plane was very small service was not good and the crew were not that friendly"

Plussat: "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Miinukset: "N/A"

Plussat: "Everything was great. No complaints, just an acknowledgement abt layovers and the time needed. Had an hour an a half layover but by the time you get on line to go thru customs n security again we were definitely cutting it close but that's TSA not the airline but the airline could have maybe added another maybe 20-25 mins to the layover. We felt like world travellers running for our connecting flight tho and we loved it! Lol!"
Miinukset: "N/A"

Miinukset: "The flight was oversold and we got bumped off with 20 other passengers even though we had all booked months in advance. I’m still not in Marrakech, now a flight to New Jersey. I’m so sad and it’s my wedding anniversary."

Miinukset: "Theo charge me a lot for my luggages I just try to call many times to tap for ask about the sports luggages and I never can reach then nobody ever answer the fone . They charge me 124 $ for my board and 90 dollars for my bag the total is 214 $ that’s almost the same price of the ticket ."

Miinukset: "The fact that the airline only gave us a 18Euro voucher good enough for one meal. A thievery."

Plussat: "Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent."
Miinukset: "They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight. They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks. I only got two small glasses of wine."

Plussat: "Nothing"
Miinukset: "They gave someone else seats I had reserved for 6 months and that I had paid extra for. I will take that up with the company forewidth"

Miinukset: "flight was delayed. ended up missing our flight from newark home."

Miinukset: "Flight crew prohibited us from using FAA approved child seat on board despite airline regulations explicitly accepting FAA approval. Flight crew also refused to give any reason. Their communication was not curteous."

Plussat: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Miinukset: "Can't think of anything."

Plussat: "Best flight I have ever taken. Hands down"

Miinukset: "There is only one unusual thing - the flight attendant was poking me to ask if I wanted food as I was clearly asleep and did not want to be bothered. There were still 90 minutes left till landing. Awkward and unnecessary and why in the world would she do that? Let people rest, please. :-)"

Plussat: "Friendly air hostesses"
Miinukset: "Too much security check at the airport due to the U S Homeland requirements"

Plussat: "The crew was exceptional. Very, very friendly and professional. It stood out."
Miinukset: "The airplane was pretty old and it's time for a makeover."

Plussat: "The staff were very pleasant, extremely helpful and stylish (the airline's choice for attire is clean with great usage of Portugal's national colors). Thank you for the enjoyable ride home."
Miinukset: "Nothing"

Plussat: "The flight was on time. The airplane was clean, there is a lot of space between seats, the seats are confortable and each seat has a computer screen so you can play games, watch movies, news. Etc. The airplane is a brand new airbus."
Miinukset: "Airplane should have more bathrooms."

Plussat: "i like the snack they gave."

Plussat: "seat very comfortable...excellent entertainment choices"
Miinukset: "crew were Zombies at best....invisible otherwise.....food and beverage choices abyssmal"

Plussat: "Food was excellent, and the cabin crew extremely nice and attentive. Amenities kit was adorable too!"
Miinukset: "We were in first class, and no On Demand IFE!!! You do have a personal screen in the seatback, but they only play continual loop movies. For us, we started with one movie, but then due to technical difficulties, the crew had to reboot the entire system. So once it was back up and running, they switched the movie. And even that one didn't play through....apparently, at some point they determine its "bedtime" and turn off the IFE!! Crazy in this day and age!!! Also, the plane is old and REALLY worn. Lots of dirt, tired seats, yucky bathrooms, etc. This plane needs an overhaul!! No storage anywhere in the seats either, which was shocking. And the angle lay flat seats are certainly fantastic in comparison to Coach seats, but still hard to sleep and get comfortable."

Miinukset: "y extra bag cost more than my ticket. I should have just bought another ticket but was too flustered"

Plussat: "We left on time, east flight"

Plussat: "Great flight! Unexpectedly good amount of food and good entertainment. On time. Seats were comfortable w good room."
Miinukset: "Boarding was pretty disorganized and crowded and seemed like it took even longer than it normally takes. we were lined up for a while before boarding initiated."

Plussat: "The movie selection was good."
Miinukset: "Food was pretty bad, the flight attendant was unfriendly, which is unlike any Portuguese we have met in our trip, maybe she was just having a bad day."

Plussat: "I gave up fighting with you and TAP to recover this error that was made a moment after I booked thinking it was to Brussels. I will think twice before ever giving Kayak or tap my business and blog you both to Facebook."
Miinukset: "The fact that it is impossible to speak to a human to correct this mistake"

Plussat: "Very convenient"
Miinukset: "There is no food"

Miinukset: "I understand that the airplanes over that was the driest chicken I've ever seen."

Plussat: "Big space between seats. Best screen entertainment."
Miinukset: "Food was only average. Especially fish."

Miinukset: "They keep us inside the bus trapped for more than 20 min, before boarding, very bad experience."

Plussat: "Flight landed on time. Crew was friendly."
Miinukset: "Flight was late taking off."

Plussat: "Staff, online check in, plane, in flight soft drink"
Miinukset: "Small delay, (about 10 minutes), but this happens"

Plussat: "Service was excellent, amazing airline."

Plussat: "Food ok"
Miinukset: "Again delayed and seats were ridiculously small"

Plussat: "Flight was comfortable, food good, attendance excellent"
Miinukset: "Arrived in New York on American Airlines. No one knew about TAP. Information desk did not know either. Took some time and many question to find out where TAP located. Frustrating."

Plussat: "Good food and cabin crew"
Miinukset: "Unindormmed check-in atendant, broken TVs on the airplane and misleading informarion upon arrival and connection."

Plussat: "Price"
Miinukset: "Space between seats is too small. Very uncomfortable trip."

Plussat: "I was update each time there was a minor delay via email."
Miinukset: "Minor delays"

Plussat: "Food was good... Flight was decent. flight attentands were nice."
Miinukset: "we were 2 people flying, 1st person got a message from TAP that the flight schedule was changed to 1hr earlier, i was not informed about this until late night. Then once we got to the airport for the earlier flight, they said that the flight was delayed atleast one hour. Flight numbers were not changed so i guess they just combined 2 flights together to save or something, so we ended up missing hotel breakfest and ended up waiting in the airport for more than 2 hours because of bad communication."

Plussat: "Flew Lisbon to Amsterdam. Complimentary Meal and wine offered. Efficient staff. Food was good for airline food."

Plussat: "Everything except the lack of space was quite agreeable though the food was exceptionally unremarkable."
Miinukset: "I am 6'1 which is not even thaaaaat tall and there was NO way to stretch out in the seat even with the center seat empty. I have literally never been on an airline with such tiny seats. I will always look forward to a TAP flight with trepidation, and I'm not even going to think about flying TAP on an intercontinental flight. It's a pity, because otherwise it's not a half bad airline."

Plussat: "My dad needed a wheelchair service. All the crew were polite and helpful, and everything was very well-coordinated"

Miinukset: "t took the crew 3 hrs on the tarmac to figure out the plane was unsafe to fly!"

Miinukset: "The flight from Toronto to DFW was a basic experience. It was the last leg of a long trip, so our family did our best to sleep through the late flight. The only thing I noticed was a generally blasé attitude by the flight attendant when our toddler woke up to ear pain during descent. Her colleagues on the previous leg had been much more helpful. She wasn't rude - just left us to manage the crying, which we were fine to do for what I am sure felt like an eternity to fellow passengers."

Miinukset: "Checked carry on from Montreal to RDU. Bag was never entered in the system (customer service at Toronto stop could not find record for the claim tag we were given), which caused a problem with customs. Bag did arrive with rest of luggage at destination, however."

Miinukset: "third time flying with air Canada rouge to vegas and its the same story every time. They never check and everyone brings in 3,4 carry on so they don't have to pay the 25 dollar fee. Then there's no room and flight is delayed because of that."

Plussat: "My mother's attendants and the flight crew were very friendly and courteous to her."
Miinukset: "No information or communication about bringing your own food or snacks on board. No food, snacks,entertainment or immigration forms were available. There was some food for purchase but if you didn't have a credit or debit card then you couldn't buy it. My mother was in a wheelchair waiting to board in Toronto and would have bought food to either eat there or carry on the plane but another passenger was severely reprimanded for getting out of her wheelchair and going to the bathroom, so my mother was intimidated to stay seated and not go to the bathroom nor ask any questions as to if she could go and buy some food or snack to eat while she was waiting. Only juices were served. She was flying since 11 am and arrived at 9:30 pm without any food. The website as well as all emails should inform about luggage weight as well as food and entertainment. On a layover the attendants should be more cooperative with disabled passengers and allow them to use the bathroom as well as to go and buy food."

Miinukset: "No food on a 5 hour international flight!!"

Plussat: "Helpful and considerate staff when my friend was sick"
Miinukset: "The delays to leaving the airplane port."

Plussat: "As we approached Raleigh ~3:15am, over 4.5 hours late, the pilot apologized for the delay, which was thoughtful of him. And we arrived in one piece, so that was good too."
Miinukset: "While waiting for the flight, I whined on FB about our probable delay, and a friend responded with "I'm guessing that you're crammed at the end of that terminal hallway with about 10 other gates of people with no airplanes, no information, and 2 AC employees." Spot on. Apparently such delays, understaffed gates, and failures to communicate with passengers are par for the course. Friend even predicted the free bagels AC would eventually offer at the restaurant that closed 3 hours before our flight finally left. He didn't predict the multiple announcements about assorted other flights not having functional restrooms so please pee before boarding."

Plussat: "Crew was friendly and tried to be helpful."
Miinukset: "We had booked 3 tickets on line, through Travelocity to, fly on June 2, from Nashville and Raleigh via Toronto to Berlin. We assumed our tickets were for Air Canada. It was never stated that we had booked tickets on ROUGE, their budget airline. We are avid and frequent travelers and after paying nearly $ 5.000.00 we feel ripped-off and deceived. It is particularly painful, since this trip was supposed to be special, for our 50th wedding anniversary. If Air Canada is represented by Travelocity it should at least insist that it is not misrepresented. Air Canada's reputation is worth the effort. A more appropriate name might be Air Canada Rogue. Helga Maneschi"

Plussat: "Long wait for ticketing and at customs during transfer"

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "Flight was on time."
Miinukset: "No hot beverage was served."

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "Excellent service throughout the flight"

Plussat: "Flight attendant did his best to make light of a tough situation."
Miinukset: "The flight was gradually postponed more and more, with very little communication on the ground. What communication we did get was spotty, and not delivered in a pleasant manner."

Plussat: "the flight attendant was VERY friendly and helpful. we had her on another flight as well and were very impressed."
Miinukset: "the flight was delayed, and there was so much confusion as to the departure gate at the airport. it kept switching and airline reps were not helpful or friendly on the matter. it was a huge mess"

Miinukset: "I took AC from Toronto to Japan, and Rouge from Japan to Vancouver. There is significant difference in airplane and service."

Plussat: "Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great."
Miinukset: "Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant."

Plussat: "Getting off the plane."
Miinukset: "They didn't give out free nuts/pretzels. The entertainment system was off for half the flight even through they said it would reboot in 10 minutes. Loading the plane was the slowest I have ever seen."

Plussat: "The Canadian airports are much nicer than the US airports. Things seem to flow better. They are cleaner and have more services than the US. They also have less people. Air Canada is a very good airline. They had schedule issues like any airline, but they handled them well and communicated them well. The staff was friendly and helpful. The meals were very good. Our trip was long, but that was due to our choices. I was very satisfied and highly recommend Air Canada."
Miinukset: "All the planes are full. Seating is cramped unless you pay a lot for an upgrade. We found connection times tight in Montreal. We had to jog each time to make our connection."

Plussat: "The crew was friendly and polite."
Miinukset: "You really need to make those seats somewhat more comfortable. I'm an average sized person I think, 5'6" and 150 lbs, but I found the seats very hard and generally small. Also, please stop serving those hot pockets as a snack and please top charging for potato chips!"

Plussat: "Flight was good"
Miinukset: "No food and no snuks"

Miinukset: "Every air Canada flight I had on this trip had horrible turbulence and rough landings. The turbulence may or may not be the pilot's fault, but the landings are probably the pilot's fault."

Plussat: "It was a good flight overall."

Plussat: "Loved the leg room. Flight was on time and got our luggages on time, flight attendants were very nice and helpful! overall flight was very comfortable. will fly with Air Canada in the future again :)"

Plussat: "Nice to be on a larger plane"

Plussat: "Almost everything about the flight. Easy check-in. Didn't loose my bag which is always a great thing."
Miinukset: "The new app entertainment for Air Canada wasn't really explained by the crew but so I just doozed off."

Miinukset: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"

Miinukset: "Delayed for no good reason. Flights were back to back way too closely so there was no time for delays"

Miinukset: "Too much late. I missed all my itenerary planned by Campus France. I had to pay for a taxi and a new train ticket."

Plussat: "The we flight itself was fine. 787, good selection of onboard entertainment. Seats were a bit cramped but not too bad."
Miinukset: "Hour and a half late arriving. New flight plan, more fuel."

Miinukset: "Flight delayed, service with discrimination, pride, specially male crew, this is a really bad flight experience."

Plussat: "All flying may have weather issues. At almost 1 am there was a wonderful ticket agent that was in charge of all of the rescheduled flights in the "basement" area of the Toronto airport. Thanks to her for her pleasant attitude."
Miinukset: "Lack of communication: 1. There were gate changes that just showed up on the board with no verbal announcement. 2. There were a large number of rescheduled flights on July 1, 2016. We were all "herded" into a small, hot area. It seems like this time of day has a number of late flights that don't seem to have a good plan. 3. We landed in Greensboro and the pilot walked in to tell us after the fact. Come on, an announcement before the actual landing would have been good communication."

Plussat: "Nothing"
Miinukset: "See above."

Miinukset: "Flight delayed. Attendant told us to come back tomorrow and we could get on the same flights just a day later. Really?? not that stupid. Had problems getting a room overnight - management said we weren't in the system. Gentleman at air canada desk very rude - even told his partner in front of us he couldn't stand this part of his job."

Plussat: "The flight attendants were great! The in-flight entertainment was fine."
Miinukset: "The seats and the good were unpleasant. And one of the other parssengers kept opening his window and letting in the sun, despite the fact that it was an overnight flight; the attendants did not tell him to stop."

Plussat: "i canceled by flight nyc to toronto to rio do to the custom laws in canada that they have the right to inspect all cell phones and lap tops, and can demand your pass code."
Miinukset: "canceled flight went with LATAM air"

Plussat: "No real issues...nice direct flight...on time too! Good movie selection."
Miinukset: "Connection of headphones was not good...monophonic sound"

Plussat: "The crew were great and the flight was comfortable"

Plussat: "I upgraded to be in the front for more leg room cuz I'm a tall lady. It was the first time I did that and I was comfy. Definitely doing that again. I also like how discreet the flight attendant was when I requested a seat belt extender."

Miinukset: "Again, my checked in luggage did not arrive with me in RDU!"

Miinukset: "We were issued boarding passes with unassigned seats for myself and my husband even though we checked in 23 hrs before flight. Instead got GTE ~ we were told by agent at baggage drop that the flight was oversold and this means we're on standby so we have to go wait by the gate because he didn't know if we would get on the plane. So we stood for 2 hrs at the front of a line with 38 other standby passengers only to be told 10 mins before boarding, when someone FINALLY showed up, that we should go sit down, they're going to call by last names and to not worry because everyone has a seat!!! Utter shambles! Couldn't someone come out and tell us this earlier??!! Rude, uncourteous, unapologetic staff. Common courtesy would see people standing in line and deal with them first! One passenger was told she should have booked earlier although she bought at the same time as us - 3 months ago! Another couple 1 week ago and another since June. So the reason given that the tickets were bought late is untrue! We asked an agent why Air Canada would oversell tickets and was told it was business! Told him this was very dishonest of Air Canada, only to get back a very rude and frankly surprising answer- "I'm sure you do dishonest things at your work too!!" Not one Air Canada employee in this whole process took the time out to treat us like paying customers, or bothered to realise we have lives to get back to. My husband works for Parliament and had to be at work the next morning and this undue stress thinking that he wouldn't get to work caused him to experience a migraine of which he is a sufferer. I have flown countless times on various air lines and have never been treated like this before. After this experience I'm seriously considering this to be the last time I ever fly with Air Canada and will definitely be sharing my experience with colleagues, friends and family. Dr Michelle Sahai Lecturer at the University of Roehampton"

Plussat: "Stingray chill lounge"
Miinukset: "Two hour layover became a five hour layover due to weather and they didn't update the estimated delay online when boarding earlier than planned. Got a final warning call without knowing anything else was happening. Actual flight was fine though."

Plussat: "This was only an 18 person plane, so there was no crew besides the pilot/co-pilot nor was there a bathroom. Thus no food or entertainment. However, I was quite pleased with the fact they even had flights going to such a small airport. It is very convenient for me, so I will be using this route again!"

Plussat: "Aircraft was very comfortable and the crew made me feel comfortable"
Miinukset: "No information coming from the cockpit"

Miinukset: "Baggage was lost."

Miinukset: "Many flight delays, many gate changes, very late final departure. The gate areas were not well maintained, limited seating, limited services in terminal area."

Plussat: "hospitable, comfortable, not a full plane so room to move"
Miinukset: "can't think of a thing except would have liked a 2nd cup of tea"

Plussat: "There were some empty seats on this flight. Me and my travel partner lucked out and the third seat in our row was empty. The entertainment screens were better than in the average plane, but they were consistently interrupted by obnoxious announcements in French, and equally obnoxious and long announcements in English. The price was better than most of the other airlines."
Miinukset: "My luggage did not make this flight from my previous flight causing a headache in Toronto when I waited at US Border Patrol and Custom's ridiculous new screening system for notification that they had screened a bag that was never going to show up. Someone could have let us know. Additionally, one of the stewardesses on this flight was a bit stern and precise. She might make a better customs agent or immigration officer than a stewardess. I enjoyed watching her correct the other passengers."