Late gate change. Delta’s gate 37 is actually gate 24B- of course it is because it’s LAX. Delta staff acts as if 37=24B is the new math and we are stupid to not know this conversion. Delta staff acts surely and borderline hostel. Not sure if this is LAX or Delta’s culture. Either way, it stinks.
The check in process here in Phoenix was horrible. Incompetent agents, lack of staff, management indecisive, and lack of any urgency for passengers whose flights were set to leave. The flight crew were tired and stressed though that could be Delta's fault. The pilot was a pro! Thank you for the smooth flight!
Flight was canceled by Delta at the last minute.
Plussat: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Miinukset: "Seat, tv, choices, flight attendants speech articulation."
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "It was a safe journey good rest and a very smooth operation"
Miinukset: "More vegan options"
Plussat: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Miinukset: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Miinukset: "Was not offered a drink in first class prior to take off."
Plussat: "Flight crew was ok and boarding was really quick"
Miinukset: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Plussat: "Crew, chairs, entertainment"
Plussat: "All was good"
Miinukset: "All was good"
Miinukset: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Plussat: "Awesome prompt and courteous service."
Plussat: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Miinukset: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Miinukset: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Plussat: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Miinukset: "Best flight, security our always the downer in traveling."
Plussat: "Boarding was on time and the process was efficient."
Miinukset: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Plussat: "Great service by crew!"
Miinukset: "Took too long to get on board."
Plussat: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Plussat: "Got an upgrade to econ comfort"
Miinukset: "WIFI wasn’t working. USB charging port wasn’t working either"
Plussat: "Not much to like"
Miinukset: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Miinukset: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Miinukset: "My flight got delayed for twelve hours with no compensation for a hotel."
Plussat: "customer siervice was great and welcoming was awesome"
Plussat: "Excellent Detroit crew"
Plussat: "On time departure; good updates by flight deck; luggage arrived unscathed."
Miinukset: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Plussat: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Miinukset: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Miinukset: "Got stuck for two hours sitting in the plane because the computer systems went down."
Plussat: "Clean & modern aircraft Comfortable seat Proactive customer service"
Miinukset: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Plussat: "Tv on flight"
Miinukset: "Flight attendant skipped me for drinks"
Plussat: "Got a window seat, my luggage arrived with me"
Plussat: "Fast boarding, everyone nice."
Miinukset: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Plussat: "we got on another air conditioned plane"
Miinukset: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Plussat: "The flight attendants were very friendly"
Plussat: "Crew was fantastic! Everything was satifactory and as expected."
Miinukset: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Plussat: "EZ play newer plane nice staff"
Miinukset: "Power plugs did not work in seating row and air vents did not work"
Plussat: "Great staff, quick service."
Plussat: "I got home."
Miinukset: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Plussat: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Miinukset: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Plussat: "Efficient, comfortable, on time"
Miinukset: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Plussat: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Miinukset: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
This flight never happened. Kayak doesn't know that because they refused to speak with me on the phone. Avoid this company unless you enjoy stress and financial loss.
I didn’t get on this flight due to a delay from Frankfurt
Get me to where i need to be
The chairs should be maintained better for functional working!
Old plane. Small tv. Food is not great.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Miinukset: "Hire better competent people!"
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "The crew were really friendly and made sure we were looked after."
Plussat: "Super confortable"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "I could not purchase transport for an extra bag on the website. I did purchase it at Larnaca Airport. There, I checked in, dropped off the bag, had to go to another counter to pay (long delay in them being able to generate a receipt). Then I had to run the receipt back to the ticket counter."
Plussat: "Crew was OK, seat was comfortable"
Miinukset: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!"
Plussat: "The staff were very friendly; more so on this flight than the last flight. I booked seats for the emergency exit knowing it gives more leg room."
Miinukset: "My baggage was not on the carrousel that was listed on the display, it took a long time to get my bag and it caused me to be late to check into my lodging."
Miinukset: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc."
Plussat: "All. The customers was good and nice"
Plussat: "The agent worked hard to find us another flight to rome"
Miinukset: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Plussat: "Plane was clean and a little more roomy than most long distance flights."
Miinukset: "Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency."
Plussat: "Food quality was good, and movies had a great selection. Boarding went quickly."
Miinukset: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Plussat: "Air qualtiy, room, cabin attendants, food were all very good."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Good aircraft good reception everything good tks"
Plussat: "Announcements made about delay"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "The crew was very polite!"
Miinukset: "It felt really tight."
Miinukset: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"
Plussat: "crew at the gate really excellent"
Miinukset: "usual plane handling at Frankfurt - bus to terminal, 60 mins is not enough to wait for bus 15 mins drive 10 then go through security and passport control then go from B to A leaving no time to catch a plane Lufthansa scheduling need to experience what they do to passengers"
Plussat: "Plenty of room"
Miinukset: "Lack of good movies"
Plussat: "my favorite airline"
Plussat: "Everything! Excellent stewards too!"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Both airports were great, food and shopping extremely convenient. very clean airports as well"
Miinukset: "#1 at Venice, allow the customers who checked in online to drop bags faster by giving them a separate line. And the online payment for bags was not user-friendly Venice should have a bus shuttle for the older folks from the Water Taxi to the terminal and one person to monitor the security at this location at all times. A few more signs in multiple languages at the security checkpoint would have made the line go faster. Same thing at the ticket check-in counter."
Miinukset: "Flight was canceled with no prior notice and I am requesting a refund."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Good pilot and staff and service"
Miinukset: "There was no entertainment at all. The flight from Frankfort to Tel Aviv did not provide a pillow or a blanket. I arrived cold with a stiff neck. The personal spotlight didn't shine in the right seat."
Plussat: "It was UA. Not Lufthansa."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "comfortable seats, i like that the entire seat reclines, not just the seat back, and the TV screens can be adjusted when the person in front moves their seat. i like that water was offered several times during the flight, not just during regular drink times. the food was delicious and filling"
Be clear on Carry on and personal luggage!
The aircraft type CRJ-900 just isn't very comfortable, no space for luggage, no leg space etc.
We were 3 minutes late to the gate, along with at least a dozen other people trying to make this connection, but the flight did not wait for us. Awful. We were only late because there was only one person at the security checkpoint, and they checked every bag and every person one by one.
SAS seems to like setting up flights that aren't ready to take off and then causing passengers to have to go through multiple transfers to get to their destination. The transfers also don't include the upgrades you paid for previously if their with a different airline. It is better to pay the extra hundred or so dollars to fly with an actual proper airline like Air France. Expect surprises if going with SAS.
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help."
Miinukset: "More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight."
Miinukset: "The food especially the second meal or snack."
Plussat: "Nice crew"
Miinukset: "There was three hour delay Boarding was chaotic and very bad organizedMain course was good, but poor snack Entertainment program very poor"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "Seats are too small in economy to be comfortable. Boarding was unclear and confusing, mainly because I didn't have a boarding group on my boarding pass."
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Miinukset: "Used backup plane. It had an older entertainment system."
Miinukset: "My luggage was lost and still not found"
Miinukset: "Service was great"
Plussat: "Timing is good"
Miinukset: "To craody"
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Miinukset: "Boarding was a little scattered, but ok"
Plussat: "Comfortable flight, pilot was very clear and gave good information throughout the flight. Boarding was slow to begin but wasn't annoying. Good magazine with good articles."
Miinukset: "Cabin crew member was yelling on the phone to another crew member at the gate at a mistake they made. It was very uncomfortable, only could hear it as we were walking past on flight to our seats, not super disruptive but still weird."
Plussat: "Crew were pleasant."
Miinukset: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Crew very nice. More leg room in front of seats then most planes.. Plane on time ."
Miinukset: "Not many movie choices, Food was just ok. Do not put tomatoes on sandwiches ahead of time, it makes the bread wet and soggy."
Plussat: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Miinukset: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"
Plussat: "The flight crew was courteous and professional. The seats were comfortable."
Miinukset: "The flight came in a little late. However, the plane was nice."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."
Plussat: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Miinukset: "Smooth flight."
Plussat: "Overall excellent"
Miinukset: "No priority check boarding for business class in Compenhagen"
Plussat: "The cleanliness"
Miinukset: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Plussat: "awfully glad I was on SAS instead of Lufthansa, which had a surprise strike"
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "The non stop to Copenhagen from San Francisco was excellent. We departed on time, arrived on time.The seats in coach were much more comfortable than other airlines. I will fly SAS again."
Miinukset: "I think if there were a few choices for the dinner service I would have been happy."
Plussat: "Short flight, friendly crew."
Miinukset: "Well I looked online and the type of ticket I purchased said that I would have a free checked bag and I did not and I was charged 66€"
Plussat: "Easy boarding"
Miinukset: "No food option, Drinks are not free(international flight), no toilet paper"
Plussat: "Food and movies were great!"
Miinukset: "Couldn't afford a seat with leg space."
Plussat: "Nothing honestly"
Miinukset: "My luggage was lost and SAS staff was the least helpful I've experienced from any airline. In fact, each employee was so uninterested in helping me that I went in a circle of speaking with 3 different representatives before being helped."
Plussat: "Food, WiFi and cheap business upgrades"
Miinukset: "Delay and lost baggage both ways."
Miinukset: "Because the airport was under construction, the area to wait to board was very barren and without bathrooms. We had to take a very crowded bus to the airplane."
Plussat: "Food good, free drinks. Great entertainment system. Crew nice."
Miinukset: "Full flight."
Miinukset: "I had to pay 66 Euros for checked in luggage even though at no point during booking was this made known to me. I thoroughly checked the conditions and had no option but to pay at check-in."
Miinukset: "Disorganization and unpreparedness."
Miinukset: "That it was cancelled"
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Plussat: "I was informed by email the evening before my return flight back to London that the flight had been cancelled. I tried calling multiple SAS offices overnight, and finally reached someone the morning of my flight and was rebooked to a different flight, via Berlin. When I got to the airport the booking hadn't been updated, so I had to go through the entire process again with customer service. Because of the flight cancellation and the difficulties rebooking, I was not able to book my luggage so I was charged a penalty fee at the airport when I was finally checked in for the flight via Berlin, and paid much more for my bag than I should have."
Plussat: "The crew was nice and helpful. They spoke really good English. The food was good for airplane food and the movie selection was really good."
Miinukset: "The seats were too close together and were uncomfortable."
Plussat: "The plane was brand new with comfortable seats that had adjustable headrests. This made sleeping very easy. I was impressed with the food and the flight attendants were great."
Miinukset: "The seating area was cramped making it difficult to move around, do work or view the screen.I know this is typical of coach class but I still don't like it. The selection of movies was adequate but smaller than I'm used to. There wasn't much in the way of music to choose from. Only one choice for jazz and classical."
Baggage drop Tukholmassa oli vaikeaa löytää. Terminaali 5 on sekava remontin takia, siksi ohjeistus/kyltitys pitäisi selkeyttää. Lyhyellä lennolla on typerää tarjoilla mitään. Finnairin mustikkamehuinnostus on outo: se on roiskuessaan tahraavaa nestettä, jonka jakaminen ahtaasti istuville matkustajille on täysin turhaa. Vesi riittää, jos sitä on erikseen tarjottava 45 minuutin matkalla.
Koneen tarjoilun hinnat olivat kalliita
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Vähän myöhässä muuten kaikki sujui loistavasti
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Friendly and professional crew
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Plussat: "Newer plane, smooth boarding and on time arrival"
Miinukset: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
Plussat: "Flight attends are very friendly."
Plussat: "Everything went smoothly, i had a good seat."
Miinukset: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Miinukset: "It was a quick and perfect flight."
Plussat: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."
Miinukset: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Plussat: "Everything was good!"
Plussat: "The crew is so friendly. Perfect landing. Perfect flight!"
Miinukset: "Unable to connect to the new AA so-fi"
Plussat: "Would fly again- irritated at how does a flight manage to get overbooked"
Miinukset: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Miinukset: "Entertainment system broken. No heart Healthy food"
Plussat: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Plussat: "Boarding went fine"
Miinukset: "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
Miinukset: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Plussat: "Courteous staff! Very accommodating."
Miinukset: "The company did great, no complaints."
Plussat: "On time departure and early arrival"
Plussat: "They alerted me to problems with our flight and we switched to an earlier flight. No problems with new flight. Good service."
Plussat: "Nice and clean and seats were comfy"
Miinukset: "No outlet to charge devices"
Miinukset: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Plussat: "Good cookie snack"
Miinukset: "Very cramped seating"
Miinukset: "Why is coffee such an exorbitant request?"
Plussat: "Crew did the best they could considering the situation."
Miinukset: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Plussat: "Pleasant crew and flight was comfortable"
Miinukset: "Plane was a half hour late and had to run to catch our connecting flight"
Miinukset: "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
Plussat: "Good entertainment options in newer flights."
Miinukset: "Food options for first class could be better."
Plussat: "The beauty that is Oregon."
Miinukset: "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
Plussat: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Plussat: "convenience of Burbank airport"
Miinukset: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Miinukset: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Plussat: "Business seats comfortable."
Miinukset: "Crew was friendly. Not always professional."
Plussat: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Miinukset: "I was upset with overall customer service"
Miinukset: "Ride flight attendants"
Plussat: "Check-in went fairly smoothly."
Miinukset: "Crew (stewardess' were quite crabby)."
Miinukset: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Miinukset: "Hour late crew rude"
Plussat: "Got pretty much what I expected from economy."
Miinukset: "Lack of planning for carry on bags."
Plussat: "Boarding was easy & seamless"
Miinukset: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Plussat: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Miinukset: "No entertainment, ran out of meals by the time they got to the back of the plane."
Plussat: "Pilot announced a change in time."
Miinukset: "Paying for my plane ticket broke college kid..."
Miinukset: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Plussat: "Pretzels and drinks."
Miinukset: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Plussat: "Everybody was nice my ride was comfortable and they treat me with respect"
Miinukset: "I like everything"
Plussat: "The flight was fine"
Miinukset: "Both flights each way where delayed significantly"
Miinukset: "Our flight was delayed 8 hours and we were given vouchers for a hotel stay which was nice; however, a supervisor named Lauri in Phoenix stated "it was my dog, my problem" after my request for AA to reimburse me for a $50 pet fee at the hotel. What a nice thing to say to someone who paid $125 one-way to stick a dog under a seat."