Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
They want to charge 250 euros for an extra bag and made my sister miss her flight.
Plussat: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Miinukset: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Miinukset: "Airport team ask me to pay for 1kg and I have Already pay in Dubai as I was have 30 kg + 8 hand bag and 3 personal still she don’t like to talk and ask me to go and pay it’s will be my last fly with guys"
Plussat: "Flight was on time. Crew handled a dispute between two passengers effectivley and professionally."
Miinukset: "Just perfect and on time"
Miinukset: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."
Plussat: "The on-board crew were friendly and professional. The in flight entertainment options were great. And the flight was mostly on time and easy."
Miinukset: "We had significant issues getting our one boarding pass from the computers and then the workers in the airport. We purchased both tickets together and the one had no issues. However, we got nonchalantly passed off from one employee to another without having anyone seem really concerned for us."
Plussat: "Seats were comfortable, crew courteous"
Miinukset: "Good value for money"
Miinukset: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Plussat: "The crew was good and smart"
Miinukset: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Plussat: "The crew was fine."
Miinukset: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Miinukset: "If it was on time. Over an hour late."
Plussat: "Always on time and prices"
Miinukset: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
Miinukset: "Food is not for free"
Miinukset: "They cheat the people with the conditions of the baggage. They changed recently the policies without clear information for the passengers."
Plussat: "The fares are cheap and they charge for luggage. Check-in was smooth, boarding was as well, and the crew was smiling just a bit. But then that's the Turkish attitude I have noticed all these years. Not bad over all. My luggage made it all the way to my destination with no problems, even though there was a connection flight."
Miinukset: "The seats did not recline which makes it a little difficult to relax if the flight is longer than two hours. No entertainment and no food served (not even water) unless you pre-order or purchase it in flight."
Plussat: "Not much"
Miinukset: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Plussat: "was not full so had some space"
Miinukset: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Miinukset: "Poor airline"
Plussat: "The staff was friendly, efficient and professional. The plane was clean, and the flight on time. Was my first time to fly Pegasus, but will definitely do so again."
Miinukset: "The boarding process was unorganized and a bit frustrating."
Miinukset: "Late Irritably staff No food"
Miinukset: "Late boarding for unknown reason."
Plussat: "Arrived 30 mins earlier"
Miinukset: "Nothing to dislike"
Plussat: "Desk personnel who checked us in spoke Not One Single Word to us in any language. We were kept standing in line to board even though the plane was late."
Miinukset: "The plane wasn't cleaned and empty bottle, used tissues and remainders of the meal served on previous flight were on our seats. People were not helped to stow carry ons and many should have been requested to check large carryon bags. They were out of beer even though beverages had just been loaded. Attendants could not clearly communicate the price of a beverage."
Plussat: "Absolutely nothing"
Miinukset: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Miinukset: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Plussat: "quick boarding at Sabiha Airport. At the airport, the free Wi-Fi connection didn't worked."
Plussat: "I couldn't register in advance my second suitcase as their online system was not working. 10kg became 110.-CHF. All infos are in Turkish, it should be easier to change language from the main page. Water on board 2 and Coffee 3 euros. At the end, the price ended as expensive as a direct flight and good service from any airline."
Plussat: "Quick flights"
Miinukset: "Long layover in inexciting airport Long, congested lines to board planes"
Miinukset: "You have to pay for water. So, basically, you are on a 4 hour flight, and you get one free cup of water After that, you're out of luck, because you have to buy water. Nice. Obviously, a very cheap stripped down plane. So no entertainment. But that is okay with low cost carriers."
Miinukset: "Miserable experience. This was flight was diverted to Kuwait due to weather. We were told we would be taking off a few hours later. Then we were told that we would be given a hotel room for the night in Kuwait. In the end, we all just waited around in the Kuwait airport for hours without any assistance from any airline representatives. I wound up having to book another flight, as the Pegasus delay was 13 hours (even though other flights were departing to Bahrain much earlier)."
Plussat: "No problems at all, everything was OK and most important, on time"
Plussat: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Miinukset: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
Plussat: "Roomy, comfortable seating. Clean and modern."
Miinukset: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
Plussat: "Was first to check-in and received exit-row seat with its extra leg-room."
Miinukset: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Plussat: "Same as above"
Miinukset: "Same as above"
Miinukset: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Miinukset: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
Miinukset: "The flight was canceled only after checking in and going through immigration. I am stuck in limbo due to visa expired and can not go back into Dubai. Had to remain inside departure terminal by gate for 18 hours. Ended up rebooking flight with another airline and delaying my arrival into Turkey by two days."
Plussat: "As long as I arrive safely, price is the most important thing about a flight..."
Miinukset: "No information flight delay until you find yourself."
Plussat: "Crew was attentive"
Miinukset: "Luggage was not put on plane, it arrived 8 hours later."