Same chicken dish twice on the same flight - not so good.
Both flights Mumbai to Frankurt and Frankfurt to Orlando Crew did not check person sitting to me not wearing their masks, masks hung around the neck and not on the nose and mouth! It was uncomfortable for me too even sit there as they chatted the whole time with the Crew and even tried to make conversation with me without mask! I thought Crew was responsible to check people! I ordered special veg meal, it was awful in taste, since I had just travelled same flights to India and was now returning exact same food, I requested if I could exchange for extra meal I was refused I landed up not eating anything! Crew had no courtesy to arrange anything for me in Business class, terrible while another couple siting there who refused to eat from menu food was arranged for them! I was so very disappointed, what's the point traveling Business when they kept me hungry! No masks on people, no food options, I was on 3 flights back to back slept most of time when I woke up they did not even care to offer drinks forget food...all this in Business class on Dec 9th.
Everything was excellent during the whole process from start to end. We will definitely travel Lufthansa again.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Depart on time"
Plussat: "The crew did their best, but the seats were very uncomfortable;.The food was uneatable."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The crew"
Miinukset: "The served dinner 45 minutes before landing, kind of a waste at that point, 2 hours before landing would have been better. Also, parents need to parent their children instead of letting them bother other travelers while they watch movies."
Plussat: "Quick and easy flight decent cold sandwiches."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Crew and food."
Miinukset: "Entertainment was ok."
Plussat: "Pleasant crew"
Miinukset: "No complaints"
Plussat: "The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great"
Miinukset: "The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight."
Plussat: "Great entertainment choices"
Miinukset: "Boarding by rows or areas would be better than the masses all at once after 1st class and business."
Plussat: "Everything except boarding"
Miinukset: "Boarding process was incredibly disorganized"
Miinukset: "Delayed in plane almost an hour after landing before being allowed to deplane"
Plussat: "Some of the food was hot Good movie selection Peesonal entertainment screen"
Miinukset: "Some food was not hot No extra breat was offered No air conditioning for most of the flight, ...disaster No earphones for the first hour and the last 30 min"
Miinukset: "It didn't happen"
Plussat: "Crew and entertainment options"
Miinukset: "Passengers gathering against crew instructions. Large group behind me was loud and inconsiderate."
Plussat: "Nice crew, good entertainment, efficient flight"
Miinukset: "Did not have my gluten free meal available, even thought it was requested with my ticket and confirmed. Made for a very hungry flight."
Plussat: "Getting a text alert so I didn't waste my time going to the airport"
Miinukset: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."
Plussat: "Good service on plane seats weren't bad."
Miinukset: "Entertainment system kept not working. Terrible baggage wait in Orlando. Over 30 minutes after I cleared customs Flight was late over 30 minutes"
Miinukset: "The flight was 100 percent full. So it was very difficult to move around. And on a 10 hour flight that is tough."
Plussat: "overall good flight"
Miinukset: "5 hours delay in take off from frankfurt. reason - ice on plane wings. snow in frankfurt is not uncommon, and lufthansa needs 5 hours to clear ice? and why board people in the plane when you know you can't fly ?"
Plussat: "The entire crew were very friendly and helpful to ensure a comfortable flying experience. This crew went above and beyond my expectations for this flight. The true meaning of hospitality of service for flight travel."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Excellent, travel only with LH"
Miinukset: "The plane was a very noisy on take off."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Im very happy with the costumer service of lufhtanza my mom who doesn't speak English or german flew for the first time with luftanza and she said the staff were helpful and she was satisfied with the service"
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Not much. Pretty miserable round tip MCO-FRA-DXB-FRA-MCO."
Miinukset: "747 Economy seating a nightmare. No leg room especially when the seat in front goes to full recline. Had to use reading glasses to see video screen. Entertainment selections limited compared to other airlines in the trans-Atlantic market. Food bland, borderline edible. Cabin crew just going through the motions. Not at all friendly. Won't fly Lufthansa again."
Plussat: "Very good experience. Good movies."
Miinukset: "The LH reward program is not very user friendly."
Plussat: "on time great food extra legroom seat"
Miinukset: "movies sucked"
Plussat: "Lufthansa seems to have friendlier more helpful customer service than does Webjet's customer service."
Miinukset: "Webjet customer service didn't seem very friendly or concerned about helping to request fees waived from themselves and Lufthansa."
Plussat: "Service was good"
Miinukset: "Cancelled my original flight for unknown reason, and never sent notification via email or phone."
Plussat: "THE ONLY ISSUE I HAVE WITH LIFTHANSA IS THEY DID NOT PAY FOR MY FRAIGHT THAT WAS DAMAGED. THEY PAID FOR THE BAGGAGE BUT THEY DID NOT PAY FOR PART OF THE PERSONAL EFFECT BELONGING INSIDE THE BAGGAGE. THAT WAS ESTIMATED TO BE $500.00 ACCORDING TO MY REPORT THE DAY I ARRIVED AT ORLANDO INTERNATIONAL AIRPORT. THE CUSTOMER SERVICE AT ORLANDO AIRPORT SETTLED FOR MY BAGGAGE NOT FOR THE CONTENT INSIDE THE BAGGAGE, ALSO, GIVE ME EMAIL ADDRESSED TO SEND MY CLAIM THAT WAS NOT DELIVERED.iTS WILL BE APPRECIATED IF THE CHECK FOR $ 500.00 CAN BE MAIL TO MY ADDRESS : CHARLES MAKINDE, 7631 FORT SUMTER DRIVE,ORLANDO, FLORIDA 32822. OR FOR ADDITIONAL INFORMATION PLEASE EMAIL ME AT CHARLESMAKINDE@GMAIL .COM. WHILE I THANK YOU FOR COOPERATION. CHARLES MAKINDE"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Crew, food and enterteintment were good"
Miinukset: "Boarding was to messy, sits were extremely tight, cabin was too warm and sits does not reclined enough to make a comfortable sleep time"
Miinukset: "Customer service and seats extra small. Partner airline Swiss is probably worst airline ever"
Plussat: "Everything was efficient and the somewhat long flight was easy because of food and entertainment. (Saw a really good Japanese film with subtitles)"
Miinukset: "Incorrect gate given for this flight, connecting flight was a little late. Everything was fairly quickly corrected."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Flughts departed and arrived on time, food was impressive, flight attendants were friendly and attentive and good on-board entertainment"
Miinukset: "My first flight was so delayed that I missed my second and had to stay in Reykjavik overnight. I didn’t make it back to Denver when I was supposed to."
Plussat: "The crew and cabin was nice."
Miinukset: "Bag drop off. I arrived 3 hours before the flight. Could not check in until a little over two hour before the flight. Two customers groups had never flown before and held-up the line for over 40 mins. The counter Agents had no idea there was a line of people wanting to drop off their bags."
Plussat: "crew was fine; Helsinki airport is nice"
Miinukset: "boarding was disorganized and late -- with little communication. They didn't even make a boarding announcement, so there was a lot of unnecessary lining up, waiting, and nervousness -- then they did not help people make their connections after they got in late, again, making much nervous jostling."
Plussat: "Free entertainment, free checked bag."
Miinukset: "Chairs are too firm and uncomfortable for a long flight."
Plussat: "No wait time"
Miinukset: "More space"
Plussat: "Crew was nice. Nice to board from the back of plane."
Miinukset: "No included meal service, no warm meals. Row 33 on graph showed a row 34, but 33 was the last one with no room, not even an inch to recline the seat. This was unexpected and not appreciated for a long flight. Media had poor sound and a lot of really old movies"
Plussat: "More direct route to my destinations."
Miinukset: "No food served and luggage fee excessive."
Plussat: "Flight was good"
Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."
Plussat: "Decent leg room and movie selection."
Miinukset: "The price to check a bag was super pricy. Additionally, the wifi availability was misleading."
Miinukset: "We flew out of Newark (EWR), and the flight gate was NOT posted on any of the flight departure boards, there was no Icelandair counter to ask for that information (staff had left, as we arrived there shortly after 1 hour prior to departure, so there was no longer even a sign saying Icelandair on it), there were no Icelandair staff or crew to ask, and each and every airport personnel we asked (such as visitor information and security) either did not know or gave us incorrect information. The gate information was not given on our boarding passes, and even Google did not know the gate number! Although we should have had plenty of time, we ended up having to cut through the security line to make it, and even then we came fairly close to missing the flight. I would be very reluctant to ever use Icelandair again, even though I did like the price for the cost of the flight and the flight itself was fine."
Miinukset: "Plane was at full capacity and at least an hour prior to landing flushing of toilets was no longer possible due to tanks being full. It was a 3 hour flight! Not acceptable!"
Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."
Plussat: "Crew was very friendly and helpful."
Miinukset: "We were placed on another flight for whatever reason and were not given seats together. Not too big of a deal, just would have been nice to sit together since we booked 6 months prior to the flight."
Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"
Plussat: "It was a direct, fast flight to Iceland"
Miinukset: "Seats seem thin on cushioning, a little uncomfortable. Food must be purchased. Boarding was late leaving for Iceland. Boarding was very late returning from Iceland making us nearly an hour late."
Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"
Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."
Miinukset: "Never announced boarding, the sign at the gate said Boston (not Orlando) and the gate never announced that they were boarding. If I did not ask the gate, I would have missed the flight due to no announcements."
Plussat: "Food was delicious! Plenty of leg room in economy class with comfortable seats."
Miinukset: "Board was chaotic. Gate area with seats was closed until half hour prior to boarding. We stood in line at the gate entrance over 45 minutes."
Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."
Plussat: "The flight went fast and the seats were more comfortable than on other Icelandair planes."
Miinukset: "The preordered Saga (business class) meal was very bad. After one bite of the meat it caused convulsions and throwing up."
Plussat: "The seats were not comfortable and the movie screen kept freezing. But other than that, it was safe and the staff was polite."
Plussat: "Wheelchair sbailanlr"
Miinukset: "No good food n not free"
Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."
Plussat: "Crew very nice, food delicious and nutritious"
Plussat: "the crew on Icelandair is wonderful. A nice precursor to Nordic manners! The plan ride was fine. The entertainment options were very good-TV, movies, music."
Miinukset: "Everything was fine...flying is not my favorite experience."
Plussat: "Comfy seats, tasty food"
Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."
Miinukset: "The seats were too narrow."
Plussat: "great service, no complaints whatsoever."
Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."
Plussat: "The bigger more comfortable seats on this flight were so nice. The complimentary beverage and food was nice also."
Miinukset: "Boarding from the tarmack and having to carry our bags up many stairs to get on the plane! Not so nice when you are an elderly person."
Plussat: "Friendly service in Saga class, good food"
Miinukset: "This is a low cost airline, so don't expect much. Saga class which is sold as business is nowhere close to business class. The seats are the same as first class on domestic US airlines and recline only a little. The airport in Iceland is horrible, completely congested, expect long lines, no priority lanes, missing your flight and nobody cares. I will not be flying this airline again."
Plussat: "Crew service"
Miinukset: "Flight delays"
Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."
Miinukset: "Stood in line at check-in for almost an hour. No free food nor snacks for an international flight. Movie selection is minimal and outdated. Beverage service was also limited."
Miinukset: "Somehow I must have missed the fact that there would be no served meal despite this being a between 8 and 9 hours flight! This is the first time ...and probably the very last... when I have flown such a leg with no meal or even a snack being provided that I wasn't asked you pay for!"
Plussat: "Great entertainment options"
Miinukset: "Lots of turbulence. Most of the crew were nice but one or two were a little cold."
Plussat: "Crews are great, give free water and free snacks to kids"
Miinukset: "the waiting area in KEF airport is 1 floor below the assigned gate. No seats in front of the gate area. You will ride in a bus to your plane after the final boarding checked. During boarding the plane, no instructions to which door you will enter based on your seating number, so passengers in the back did enter thru the front of the plane and some front passenger enter thru the back."
Plussat: "Decent legroom, USB port in every seat"
Miinukset: "All the food is paid for, unaccustomed for a long haul flight. My Map Channel was not working, so I called the flight attendant and she told me "no problem, we are flying to Orlando" and did not make any effort to correct the problem."
Plussat: "Ain't like them at all"
Plussat: "People could spread out on the plane!"
Miinukset: "No meals served for free on board"
Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."
Plussat: "Leg room in sardine class is good for someone 5'4"."
Miinukset: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."
Plussat: "The device stayed frozen throughout flight, resetting did minimal to improve. No complementary foods but not needed. The offerings for cost didn't look worth the price."
Miinukset: "See above"
Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."
Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Boarded and departed on time, arrived early. Due to covid the plane was a widebody (787) so lots of upgrade options available for those that qualify for that sort of thing. Good food, happy cabin crew, good experience.
Great flight and crew. Left on time arrived early. Couldn’t ask for more.
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
Plussat: "The plane was super comfortable"
Miinukset: "The crew of boarding was very rude"
Plussat: "I did not take the flight, I stopped in Miami instead."
Miinukset: "Don’t know because I did not take this flight."
Plussat: "Loved the individual monitors"
Plussat: "Confortable seats"
Miinukset: "Having to go to a different line to pay for a heavy bag"
Miinukset: "Lack of entertainment and snacks for a 3 hr flight"
Miinukset: "Use another airline"
Plussat: "The pilot did great job.brought us before time."
Miinukset: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Plussat: "Aubrie and Claire"
Miinukset: "Engine could have started. It didn’t."
Plussat: "The plane was very quiet"
Miinukset: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Plussat: "Arrived 5 minutes early which was great on a very late night."
Miinukset: "Landing was rough."
Plussat: "Friendly crew, comfortable and ON-TIME!!"
Plussat: "Some crew members were really nice"
Miinukset: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Plussat: "Thankfully they gave out ear buds on the plane"
Miinukset: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Plussat: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Miinukset: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
Miinukset: "The flight is delayed for 5 hours without any compensation"
Plussat: "Smooth ride and early arrival"
Plussat: "Crew was very professional and communicated well. Boarding was very efficient."
Miinukset: "WiFi did not work. AA going through a transition to new carrier and hard to know what services to prepay for as it is not on the flight"
Plussat: "Easy. Efficient. Crew follows regulations and applies rules fairly and firmly."
Miinukset: "Signage unclear no ticket less check-in cpfisong announcers are rude in person and inaudible over PA system."
Plussat: "Nothing exceptional"
Plussat: "We were on a new plane and each seat had power."
Miinukset: "I was in the window seat near the back and there was a steel box (guessing for the electricity to the seat-back) that took up a third of the width for my feet."
Plussat: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Miinukset: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Miinukset: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Plussat: "Time in air was quicker since we left so late"
Miinukset: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Plussat: "Having it finished without losing my luggage. Nothing else went right."
Miinukset: "Delay of one hour for missing crew member, delay of another hour sitting on runway waiting for revised takeoff queue, delay of another hour going back to gate due to equipment failure waiting in queue."
Miinukset: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"
Plussat: "Aircraft was cool"
Miinukset: "Small children"
Miinukset: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Plussat: "Everyone was pleasant & professional"
Plussat: "Great service and convenient flight."
Plussat: "Full flight which is to be expected flying in to Orlando. Badly done seating, I think every group was separated from at least one person in their party. Several people weren't given seat assignments until time to board, even if other people in their party were assignments seats when checking in. No ecplanaation of why. In flight entertainment was an older movie. No options, and no sound if you forgot your own headphones."
Miinukset: "The seating assignments of lack thereof."
Plussat: "Staff for the airline was very good!"
Miinukset: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."
Plussat: "The free cookies were very good and the service was great the flight was smooth and quick"
Plussat: "Poor for BIG Airline like that chips chips"
Miinukset: "NOT GOOD the is 2 MUCH for CHIPS"
Plussat: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Miinukset: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Plussat: "Everything was on time"
Miinukset: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Plussat: "Crew was very nice ."
Plussat: "excellent. on time. smooth flight & easy check in"
Plussat: "On time"
Plussat: "Engaged with customers no matter the seat preference"
Miinukset: "Boarding system not good !"
Plussat: "Affordable first class seat - very unusual for AA"
Miinukset: "No complaints"
Plussat: "All aspects of flight were perfect. Couldn't ask for anything more."
Miinukset: "Everything was perfect."
Plussat: "Crew is ok."
Miinukset: "Be on time"
Miinukset: "Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal."
Miinukset: "There was no coffee or tea available on the flight"
Miinukset: "I was sitting right in the front near the first class area, and I needed to use the washroom, I was refused and ordered to use only the other 2 available ones at the back of the plane. It’s not much to say, but it’s weird to have only 2 stalls for the whole plane, and one stall for only about a doze"
Plussat: "I had requested assistance which was excellent."
Miinukset: "The small seats"
Plussat: "Flight attendant gave me more accurate info about the luggage proces. Information at check-in was incorrect."
Miinukset: "1) incorrect luggage info in LIR 2) very late flight"
Plussat: "The exact timing going and coming"
Miinukset: "After returning back and the airplane taxing on the ground it takes one hour to go out of the airport gate to my riding although I have no luggage"
Plussat: "Flight late seats have no leg room it’s what one pays for for rouge flights though"
Plussat: "Gast boarding."
Miinukset: "Charging for bags twice and then allowing people to have frwe bags cause of ovER flow. I was charged twice 21 us and 26cdn."
Plussat: "Air Canada Rouge is last airline choice I would make"
Miinukset: "direct flight"
Plussat: "I like the courteous crew members, very cordial & attentive."
Miinukset: "The long wait on the aircraft after all passengers and crew were on board waiting for the oxygen tank to arrive."
Miinukset: "it took so long to taxi and get off the plane. it wasnt a full flight and it took 30 minutes to get off the plane after landing"
Plussat: "I liked how friendly and efficient the crew was"
Miinukset: "I didn't like how there was no movie available to watch and/or no free wifi"
Miinukset: "Air Canada Rouge is a nasty way to travel. In a standard seat, there is enough room for a very small adult/ child. If you are 6ft tall or more, you are going to be in trouble. If Air Canada gave an extra 3 inches of space for your knees between the seat in front of your own seat, everything else would be bearable. Corporate greed drives jamming in as many seats as humanly possible to ensure that you know how a sardine in a can feels. I am not sure why Air Canada feels justified in charging extra money for a bulkhead seat just so a customer can have a "normal" experience travelling. I would recommend every Air Canada exec goes for a ride on a Rouge Cattle Car to see how enjoyable it is."
Plussat: "My goal was to get a flight for a reasonable price. I got that and had great entertainment with the Air Canada app as well."
Miinukset: "No complaints."
Plussat: "Superb flight and landing"
Plussat: "On time"
Miinukset: "Seats very uncomfortable."
Plussat: "The crew was friendly. Boarded on time."
Miinukset: "No more free drink."
Plussat: "Handled well despite delays"
Miinukset: "Connection was slow and ground team seemed over whelmed in pre clearance."
Miinukset: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"
Plussat: "Seats are very uncomfortable. Air Canada used to be one of the best airlines in North America now I would rate them as one of the worst! Every since they started the air Canada rouge flights. Most uncomfortable seats in the business. Also staff from call center to check in are rude and act like they are doing you a favor."
Miinukset: "Direct flight"
Miinukset: "After taking Air Canada to Toronto, this Air Canada flight from Toronto to Orlando was a shock- no back-of-seat tv screens, no entertainment choice, no meals provided, less space, less comfortable."
Plussat: "Wireless was free and we were able to log on to the entertainment website to watch movies."
Miinukset: "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."
Miinukset: "Dirty, old smelly plane. Compartments for suitcases were ridiculously small. Staff was rude and unprofessional. Used Air Canada for my trip to Toronto as well, flight was delayed 2 hours and I wasn't notified even though I signed up for the notifications."
Miinukset: "Lost our luggage in Toronto both times in and out. Had to sit to wait to pass customs for 2 hours and almost missed our connecting flight. Was released 15 minutes before boarding and couldn't enjoy dinner at the airport"
Plussat: "My flight from Orlando to Montreal was comfortable and convenient. Boarding went smoothly."
Miinukset: "The overhead bins were surprisingly small so take that into consideration when packing your carry on. Staff was tolerable but not particularly polite or welcoming."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "Comfort, on time, friendly staff"
Miinukset: "There was no USB port or an outlet on my seat to charge my cellphone."
Plussat: "The flight was half empty so was able to have a role to myself"
Miinukset: "Air Canada Rouge should be renamed Air Canada Rude. Employees are very un-friendly; Seat design on the plane is the most uncomfortable of any airline out there. Very close to each other and very little padding on cushion of seat. Dirty plane; don’t think they serviced it between flights, garbage in each seat pouch. Very cold on flight, crew did not regulate the climate control. Too many unnecessary announcements both in English then French. Each announcement seemed like it lasted about 10 minutes which no one listen. So much for trying to watch a movie that pauses every time the crew feels the needs to talk. Sat at gate for 30 minutes pass departure time without any explanation until right before we departed (waiting on passengers from late arriving flights). At lease they could have told us. Anyhow this is not the Air Canada of old. Air Canada Rouge shows no signs that they care about the comfort of their passengers."
Plussat: "Getting off the plane"
Miinukset: "Being blasted through my headphones by the captains announcements indifferent cabin crew. How poorly boarding was managed by AC. There was absolutely no effort made to enhance a boring flight with food or drink unless you paid for it.I guess AC does not consider it an international flight from the US to CA and visa versa which saves them a lot of money and works only in their favor. Why I,m even bothering to fill this in."
Plussat: "everything was perfect"
Plussat: "Got an upgraded seat without asking for it due to overbooking."
Miinukset: "Checking was more complicated than necessary. Was asked to use the machine to check in even though I made it clear I wanted to use the counter and there were only a few people waiting. Didn't get to watch a movie as I wasn't told you need to download the apps before getting on the plane."
Plussat: "Guys, we were traveling in the middle of Matthew hurricane and the pilot was just perfect, we didn't feel it. No bumps, no disturbance, nothing. Like shiny day. Congrats"
Plussat: "The app with the movies and tv shows. The non stop flight to Canada. The electronic check in option at the Ontario Airport. The email I received reminding me about the flight The small aircraft on the way from Orlando to Canada The size of the restroom on the plane back from Ontario to Canada. I am pregnant so that extra room to stretch is great. The fast service when retrieving my luggage."
Miinukset: "My flight back was delayed 2 hours. There were screaming kids on the plane. The flight status on the main screen on the airport reflected a different time than the app."
Plussat: "Crew was very friendly."
Miinukset: "Didn't realize AirCanada Rouge didn't have entertainment, which allowed me to get work done...but you know, movies are cool too. Also the seats are super close together and make it a bit clostrophobic."
Plussat: "I slept on this leg which I appreciated and we also got into Orlando early. Very excited about that."
Miinukset: "They charge for all snacks. I think for a three hour flight a small snack would be in order. A cookie or pretzels would work."
Plussat: "Got upgrade"
Miinukset: "Delayed 1 hour , totally full"
Plussat: "The flight attendants were very nice."
Miinukset: "flight attendants were not very helpful."
Plussat: "Flight attendant, as with all the AC flights, was great!"
Miinukset: "Seats were old. Not great for business but it was a smaller plane and older, so understandable. My United Frequent Flyer number was not used on this flight and the counter agent did not know how to add my number so I never got credit for the miles."
Plussat: "Crew and staff on board aircraft were very friendly"
Miinukset: "Checking in process in Toronto was a mad house. No organization and extremely slow! The aircraft was very crammed and very stuffy. I'm allergic to dust and I coughed the whole 2 and a half hour flight. The legroom is horrible. I'm 5'7" and my knees were pressed up against the seat in front of me. Definitely first and last time flying w/ Air Canada"
Plussat: "My passport was stolen in the airport and aircanada was very good to me."
Miinukset: "I loved everything"
Plussat: "Flight arrived 30 minutes early!"
Plussat: "The flight was late. The plane was overcrowded. N explanation given until we were on the plane. They boarded us then made us wait in the jetway for 15 or 20 minutes. No room in the seats whatsoever"
Miinukset: "Most everything! Unapologetic about delay and gate changes. Lousy boarding. Plane uncomfortable."
Plussat: "The pilots did an amazing job navigating around a passing storm."
Miinukset: "Flight boarded late and then was delayed on the tarmac for an hour to unload baggage for passengers that did not make the flight due to security/customs. Minimal legroom"
Plussat: "Idont like a bit."
Miinukset: "It was to noise inside the cabin,no space for my carry onl lggage,they only free coffe or soda,any thing ealse you pay,eg. coffe was cold,next time i will think over before take fly."
Plussat: "Understaffed flight Crew, extremely slow crew , took 1 hour and 45 minutes to distribute drinks. Horrible customer service and horrible smelly cloth seats so cramped your knees hit the little pouch on the sit in front of you. Worse airline ever. Only perk was the cost of the flight $1100 from Orlando to Nice. They had the best price for a last minute flight. But not worth it. My god I have to say this is really the most unorganized airline I've ever flown."
Miinukset: "Understaffed flight Crew, extremely slow crew, horrible customer service and horrible smelly cloth seats so cramped your knees hit th e little pouch on the sit in front of you. Worse airline ever."
Miinukset: "When I checked in at Ottawa they gave me a ticket for the Toronto to Orlando flight but there was no seat #. They said get it when you are at the gate. They knew all along there would be no seat # ever as they had overbooked by 12 passengers but didn't have the decency to tell me or apologize and explain. I was in line-ups for the 3 1/2 hrs I was in Toronto trying to get a seat and not knowing till the very last minute that I had one. The very back row next to the toilet. I will never recommend to fly Air Canada."