Halvat lennot Laughlin

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "I love the food"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."

Plussat: "Crew was in a festive mood, the meal was unexpectedly delicious"
Miinukset: "Seats ok, but could be more comfy"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Plussat: "Nice people and good service"
Miinukset: "Not much"

Plussat: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Plussat: "Great food"
Miinukset: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."

Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Plussat: "Wifi on Board"
Miinukset: "Nothing"

Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Miinukset: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Plussat: "Nothing"

Plussat: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Miinukset: "Nothing"

Plussat: "Helpful and smiling cabin crew."

Plussat: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Plussat: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Miinukset: "Two hours delay in the start."

Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"

Plussat: "Arriving more or less on time"
Miinukset: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Plussat: "Except for my negative comment, a good flight."
Miinukset: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."

Miinukset: "seats on Jet air flight are very uncomfortable"

Miinukset: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Entertainment, cabin crew great."
Miinukset: "Seat layout may now be standard but is still cramped."

Plussat: "On time."
Miinukset: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."

Plussat: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Miinukset: "The crew was wonderful, the food was extremely good for economy cabin standards."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "On-time Quick boarding Friendly staff"
Miinukset: "Only pre-security lounge (Air France) that is open till 19:00."

Miinukset: "KLM sent us to Kiev thru Stambul (Turkey). We have spent 8 hours more on flights."

Plussat: "Friendly crew. Good snacks. Timely updates about delays.cr"
Miinukset: "Crew forgot to serve several rows of seats including ours. Came around when reminded, but then said didn't have enough hands to carry trash away and told us to store cups, etc in back seat pocket when landing."

Plussat: "Friendly crew in business class"
Miinukset: "Bed was angle lie flat. Meal service dragged on for too long."

Miinukset: "Boarding was just a mess - lines and delay Crew is apathetic There is no amenity kit for passengers Food could be better"

Plussat: "It was great that there was a vegetarian food option for everyone; I forgot to call ahead to ensure that I got one"
Miinukset: "The TV screens on the seat backs were old; gave a fuzzy low-res picture. The audio in the headphones was never correctly left-right balanced. The controls for movie/audio playback were slow to respond and clunky."

Plussat: "We love flying with KLM as their flight staff are such a lovely bunch :-) Always ready to support. Actually they are proactive and will check in advance for your needs. Thumbs up guys! Keep up with the professional level."
Miinukset: "What I didn't like was that the monitor at my seat as it was broken. So for 12 hours I had not a chance to watch a movie or anything :-("

Plussat: "Was good except for the food."
Miinukset: "The hot snacks were bland to the point of being not worth eating and I didn't finish it. Probably attempting to be too ambitious with the available budget? I'd prefer a simple sandwich that focuses on quality. The food on the return flight was just as bad"

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Miinukset: "Tegel airport was horrible as it was very confusing. Two flights next to each other at the gates created a swarm of people. Confusing line ups at the checkout counter."

Plussat: "staff, airport"
Miinukset: "delayed boarding"

Plussat: "The crew on this flight was great and there were lots of current movies to watch"
Miinukset: "Why do the airlines makes you walk through first class and then premium economy to get to standard economy? That is a set up for failure."

Plussat: "Loved it"

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "Its a short ride."
Miinukset: "Short ride."

Plussat: "Friendliness of staff"

Plussat: "Stuff"
Miinukset: "Lack of snacks"

Plussat: "The airport it's very nice and clean.."

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "see above"
Miinukset: "see above"

Plussat: "Good imfo"
Miinukset: "Easy"

Plussat: "рейсы точно по расписанию, без задержек, персонал внимателный"
Miinukset: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"

Plussat: "See above."
Miinukset: "See above"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Miinukset: "Sound only came out of one ear from headphones"

Plussat: "The blueberry juice is super good!"

Miinukset: "Delay"

Miinukset: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."

Plussat: "It was a short plane ride that was pleasant."

Plussat: "Comfort?: had a fat neighbor whose elbow was in my robs"

Plussat: "Everything went smoothly"

Miinukset: "announcement in English hard to understand"

Miinukset: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."

Plussat: "Arrived ahead of time Crue"
Miinukset: "Sales on board"

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "..."
Miinukset: "...."

Miinukset: "The meal made me sick."

Plussat: "Blueberry juice. And best coffee I ever had on an airplane."
Miinukset: "Can't think of anything."

Plussat: "Everything well organized"
Miinukset: "None"

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "never happened"

Miinukset: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"

Miinukset: "Problem with baggage"

Miinukset: "Cold"

Miinukset: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"

Miinukset: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"

Plussat: "Pääsin istumaan eteen käytäväpaikalle, kuten varaus oli."
Miinukset: "Pienet lapset itki nousun ja varsinkin pitkään kestävän laskukiidon aikana. Tuohon voisi henkilökuntaa yrittää kouluttaa mitä olisi tehtävissä korvakäytävän kivun lieventämiseksi. Esimerkiksi Malaysia ja Singapore airlines antaa kupit molempien korvien suojaksi paineen tasaamiseksi mikä helpottaa korvakipua."

Plussat: "Video and radio were bad."

Plussat: "Lentoaika lyhyt Helsinkiin myötätuulen takia.Cool."
Miinukset: "Istumapaikkani oli vaihdettu huonompaan minulle siitä mitään kertomatta. Surkeaa."

Miinukset: "Dealyed - One hour"

Plussat: "Nopea boarding, edullinen hinta, hyvin aikataulussa."
Miinukset: "Istuimissa ahtautta, epämiellyttävä olla kyydissä. Viihde ja internetyhteydet puuttuu kokonaan."

Plussat: "Good onboard entertainment. Normal headphone jacks."
Miinukset: "Arm rests did not move all the way up, so difficult to sleep on this overnight flight. Reduced seat pitch compared to some other airlines."

Plussat: "Service and welcome was great."
Miinukset: "Entertainment system was old and screen was not working the first 2 hours."

Miinukset: "Never made it!"

Miinukset: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."

Plussat: "Gave me a bagel before landing."
Miinukset: "Boarding process was disorganized, no one helping adjust suitcases to maximize space (one guitar laid on its back instead of standing on its side took an entire bin instead of half), the flight attendant woke me up to lift my seat back because the person behind me wanted to eat. Their flawed design is not my problem."

Plussat: "No hassle and all straight forward"

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "Overall it was fine. Friendly staff, everything pretty efficient."
Miinukset: "Truly disappointed to find that BA has decided to charge for ANY beverage whatsoever, even tea. I have such fond memories of flying BA years ago. My husband and I so enjoyed the disposable plastic blue teacups that we brought them home with us and still use them as kitchen scoops all these years later. I know that may seem silly, but even without that nostalgic memory, it just feels SUPER unpleasant to have to pay for the basic (non-alcoholic) beverage service. Honestly, just charge a few bucks extra on the ticket in the first place."

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "New bedding is comfortable!"
Miinukset: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"

Plussat: "Great entertainment choices"
Miinukset: "Slow crew. Same good choices as flight just before"

Plussat: "Food was good"
Miinukset: "We’re we stuck on runway for an hour and they did not turn on any air...it wa s hot and a bit suffocating....once we took off it took a long time too to get some air and cool down the cabin. Movie/entertainment selection was poor. Airline was packed with a Group that was very loud, drunk and partying up and down the aisles."

Plussat: "Plenty food. Very well looked after by the crew. Lots of good movies."
Miinukset: "Some of the screens had a scratches on them."

Plussat: "flawless flight, pleasant captain, friendly crew, free drinks, better than average food, enough food, toilet rooms not crowded, entertainment as good as can be expected, charging stations, reclining seats to the extreme"
Miinukset: "music could have more variety. window shade jammed... could not close, light broken, impossible to extricate oneself from seats due to reclined seats in front."

Plussat: "The food and the services. The plane looks new and clean. Many new release movies."
Miinukset: "seat space is too small and not comfort."

Plussat: "Plenty of food and polite crew."
Miinukset: "Leg space and lack of movie selection."

Plussat: "Comfortable wear in business cabin"
Miinukset: "Food poor. Service mediocre. Fails to compete with middle eastern competitors"

Plussat: "The prompt take off and landing..."
Miinukset: "Nothing"

Plussat: "Food and crew were alright"
Miinukset: "No power outlet in a 12-h flight"

Miinukset: "The worst flight I have ever had. Will never be flying with British Airways again."

Plussat: "Great seats and great aervice"
Miinukset: "Entertainment system is outdated and too small. Akso needs more chides"

Plussat: "Pleasant staff, trying to put a brave face on standards they know are slipping"
Miinukset: "No breakfast, no snacks, tired seats, poor entertainment , dreadful food (and I LOVE airline food!)"

Plussat: "British AIT flight attendants are the nicest"
Miinukset: "The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs"

Miinukset: "This seems like an old plane. Poor quality of screen to watch movies and very small selection of movies. No charging spot to plug and charge our phones. This was a long trip and these two elements are important to make the trip enjoyable."

Plussat: "Leg room. Direct flight from Europe. Drink services were a lot better than our outbound flight."
Miinukset: "Plane was incredibly old for a long haul flight, with no power socket and extremely outdated TV's. Seats were dirty and small. We were in row 34 (middle of the plane over the wing) and when they got to us with the food options, they had already run out of the second choice on both occasions. On the first service, we asked the attendant if the food had any fish/seafood ingredients (due to allergies) and she said no. We then read on the lid of the food tray that there was a possibility of fish traces so my husband could not eat it. When we told the attendant about it she told us they didn't have anything else. Hard to believe there was nothing they could do, we've never experienced this issue before. We then asked another flight attendant if there was any food available for purchase but she said no. Luckily, she was able to find a vegetarian dish that my husband could eat. We're grateful that she found this as the next food service was not until 6 hours later. Sad that we had to ask again, we were expecting that they cared a little more. Overall, BA didn't meet our expectations unfortunately. This was a trip to Europe in which we took 4 BA flights and overall, the experience was of that no better than a low cost. Would have a hard time thinking of choosing this airline again."

Plussat: "I loved the friendly crew who seem to work tirelessly to take care of everyone's needs and have the role of flight attendant, server, and bartender. I personally loved the meals, drinks, and snacks on the flight from London to Las Vegas. It's nice to break up the long hours. Lots of great movies and shows to choose from especially "classics" like Friends and The Truman Show."
Miinukset: "If there is any way you could please consider taking out a row or two of seats to give everyone just a little more room to breathe and stretch our legs, it would be so appreciated! This makes such a huge difference on our overall mood and feelings of health and well being. We were all so crammed in our seats I could barely move to even reach a book from my bag let alone stretch my legs. Luckily I was sitting next to a very friendly passenger, so it was bareable. But it was a 10 hour flight; that's a long time to sit with moving. There are also tiny corners to stand and stretch our legs but we seemed to be in the airline attendants' way- although they never said anything."

Plussat: "The seats assigned."

Plussat: "Nothing."
Miinukset: "The aircraft was old. The seats in WT+ were therefore old and not very spacious. . The cabin crew seemed to be on a mission to save food and drink by not asking the passengers if they wanted anything. They juat walked up the aisles and you had to stop them. For a 10.5 hour flight we got one meal, a tiny snack box and one pizza snack thing. The inflight entertainmwnt was dreadful. 5 inch screens. All in all i would not be paying again for an "upgrade" to WT+."

Plussat: "The flight safety video and the crew were very helpful."
Miinukset: "No in flight entertainment"

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Miinukset: "Disorg"

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "It was short, but delayed. Good security-very thorough although under-staffed"
Miinukset: "Uncomfortable seats, NO free beverage or snack. Flight attendants were ridiculously busy with running credit cards for passengers who bought food/etc that others could not even get to the toilets. NO entertainment at all. Felt like United but at least no one yelled at me ir hit me."

Plussat: "Excellent crew, great food and on time departure/arrival"
Miinukset: "I had the misfortune of sitting with an extremely rude and offensive passenger. He was verbally abusive on more than one occasion. Was extremely rude to crew. 747-400 lovely but very tired interior now....I know that these aircraft will be phased out, so not much can be done in the interim"

Plussat: "The snack provided onboard was tasty. The flight attendants took their job seriously."
Miinukset: "Southwest Airlines style seating with a foldable tray table over a middle seat. Sold as a business class cabin at a high price for an hour and a half flight but we left feeling ripped off. No boarding order and overall chaos boarding. I feel that for the price and being advertised as business class I was taken for a ride so to speak, and not in a good way. This would not qualify as business class on any other airline irregardless of how short the leg was."

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Plussat: "Flight was on time , service was great!"

Plussat: "Everything was pretty standard, was really impressed by the polarized video screens that look black if you're not sitting right in front of them. Genius. Food was good! But you know...for an airplane"
Miinukset: "Once the attendants handed out snacks on one side of the plane and not the other. I was pretty sad about that."

Miinukset: "Having to pay for a cup of tea!"

Plussat: "Boarded quickly and on time"
Miinukset: "Baggage didn't make the connection. No free food or drinks"

Plussat: "Crew was nice, helpful and all the time around."

Plussat: "Nothing"
Miinukset: "no complimentary water and coffee and more."

Plussat: "The staff Food was plentiful"
Miinukset: "Poor leg room Cabin too warm Poor boarding efficiency"

Plussat: "The departures were on time or close to it"
Miinukset: "On the return flight back from London to Las Vegas, I sat at an economy class aisle exit seat on a 747. The flip up TV set wasn't working. One flight attendant initially offered to move me to a cheaper less desirable seat, which I declined. I asked for at least an exit row seat of any sort. A second (more senior) flight attendant then promised he will either fix the TV (by resetting it) or find an acceptable alternative so I "won't need to go the entire flight with a TV." But he never returned and the TV never worked. I didn't fuss because I slept and read instead, but I thought this was a poor follow up and follow through on his part."

Miinukset: "Everything was great about this flight, except that I had a row of seats that would not allow the arm rest to go down. So even though I had 2 empty seats to my left I could not utilize them, which would have made the flight so much better. When asked I was told that the "curve" of the plane would not allow it. This should have been mentioned when I booked and chose those seats."

Plussat: "I did pay the extra for the upgrade and I loved the extra leg room (never mind being next to an empty seat) and the food was awesome. Which is saying something. And when offered wine with my meal she made sure to let me know that they has sparkling wine! Crew was great."
Miinukset: "We could have seen the crew more. They were great when we saw them and it was an overnight flight so they were trying (I'm assuming) not to wake people. But it was a but sad for those of us who didn't sleep. Would have been nice to been offered an extra snack."

Miinukset: "Lost our luggage both at destination and on return to Chicago. Also canceled flights resulting in having to stay overnight at layover location spending night sleeping on sofa without blankets. Due to cancelled flight we didn't get to spend night in hotel I already payed for and now will lose day of work. My daughter and I will never travel with these are lines again. WE ARE VERY DISAPPOINTED AND ANGRY. AMERICAN AIRWAYS AND BRITISH AIRWAYS are huge disappointment to us."

Plussat: "I actually slept the whole way."

Miinukset: "Our bag was not on the flight and arrived the next day"

Plussat: "Straight to the point,easy,and convenient"
Miinukset: "Nothing yet"

Plussat: "Convenient without problems"
Miinukset: "Paying"

Miinukset: "Same airplane"

Plussat: "Agents and flight crews are great."
Miinukset: "Too many people for too little space in gate areas in Phoenix. Not enough outlets or seating...or just space."

Miinukset: "Delayed."

Plussat: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Miinukset: "Got there safe!"

Plussat: "We took off and landed safely."
Miinukset: "Felt very low budget and cramped."

Miinukset: "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"

Plussat: "The crew was very nice and attentive."
Miinukset: "It was SO hot in the airport terminal and on the plane, but only on our half of the plane. We were all very uncomfortable."

Plussat: "It was fine. Just not anything great."
Miinukset: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."

Plussat: "Not much"
Miinukset: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."

Plussat: "Comfortable and on time"

Miinukset: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"

Plussat: "Everything"
Miinukset: "Nothing"

Miinukset: "They keep cramming the seats closer and closer together."

Plussat: "All good"
Miinukset: "Nothing"

Plussat: "I loved everything about this airline!"
Miinukset: "Sorry, I have no complaints!"

Plussat: "Plane's seats were new though the plane itself was older (probably a retrofit)."
Miinukset: "Boarding with AA, as usual a compete disorganized mess. No entertainment on seats, luckily had my iPad."

Plussat: "Seats quite comfortable. Crew ok."
Miinukset: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."

Plussat: "Smooth ride and friendly staff"
Miinukset: "We were a little delayed"

Plussat: "All American Airlines employees were very polite and very efficienct. My travel plans went off without a hitch."

Miinukset: "Above"

Plussat: "The crew for the most part was nice."
Miinukset: "It just wasn't a comfortable flight and then a extremely bumpy ride all the way from LA to NYC."

Miinukset: "Everything"

Plussat: "Very quick connection"

Plussat: "Good Crew"
Miinukset: "Flights are chronically late - over 1 hour coming and going."

Miinukset: "Paid for upgraded seats to get more legroom in main cabin. But legroom in Row 6 was still cramped."

Plussat: "Good preferred seat."

Plussat: "On time."
Miinukset: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"

Miinukset: "Always delaysd"

Plussat: "The smooth take off and landing beat Pilot and the flight crew ...... "FANTASTIC""

Plussat: "Plane was clean; staff professional; no issues."

Plussat: "Ok"

Plussat: "Staff was helpful. Trip was on time"
Miinukset: "I wish the aircraft was able to show movies."

Miinukset: "Forgot to give me my drink"

Plussat: "Nothing"
Miinukset: "Worst staff never flying with this airline again"

Plussat: "It was last minute booking, I was balky for the price and the overall experience was comfortable."
Miinukset: "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"

Plussat: "Outside my issues, everything else was quite pleased"
Miinukset: "I was charged twice for my seat. Purchase flight and I chose my seat. Both charges were separate. Once I made it to the airport I was charged again for the seat. Really confused with this matter. One ticket agent was anything but unpleasant, I am disable and I had to load my luggage on the ramp. Very unprofessional. Those two situations sad"

Plussat: "On time flights."
Miinukset: "Middle seat."

Miinukset: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"

Plussat: "Crew was awesome and attentive. Smooth flight and clean."
Miinukset: "Mone"

Plussat: "On tome"
Miinukset: "Nothing"

Plussat: "The flight was shorter than expected"
Miinukset: "They don't really explain the safety procedures and the FA's were a bit rude at times."

Miinukset: "traveling at night"

Plussat: "Was a quick flight, all staff and crew members got everyone on in a timely manner despite being a full flight."
Miinukset: "For as quick as the flight was there was really nothing to complain about."

Plussat: "Clean Fresh New"
Miinukset: "Hot"

Plussat: "The ease of going through TSA"

Plussat: "Smooth"

Plussat: "entertainment and power outlet"

Plussat: "nothing"
Miinukset: "everthing"

Miinukset: "Worst leg room I have ever seen and I fully over 20 + times a year!"

Plussat: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Miinukset: "I didn't like the amount and selection of food."

Plussat: "I appreciated that the plane left as scheduled, had plenty of legroom, and was attended by professional and gracious personnel."
Miinukset: "THe previous flight that we took, on June 20th, from Las Vegas to Toronto, was cancelled at the last minute. As we had a tightly-scheduled flight to Amsterdam, we missed that connection. There was no notification given prior to the cancellation, just suddenly came up on the monitors at McCarren Airport. No explanation was offered. THe flight that we were transferred to arrived in Toronto too late to get us onto our Amsterdam flight, and so Air Canada personnel gave us vouchers for food and tried to book us a hotel room. We were ferried to 3 hotels, and turned away at all of them, an dwound up sleeping on the flor of the kid's area at TOranto Airport. we finally got to Amsterdam a day late.and had our trip upgraded to business class for our trouble. I have no quarrel with the treatment that we received from Air Canada personel. THey were very patient and gracious, in spite of a number of irate passengers in the same situation that we were in. However, the failure to have accomodations for stranded travelers was exemplary of poor planning on the part of administration, not personnel. I am really torn as to whether or not to use Air Canada again. WHen it is good, it is very good, but when iit is bad, it is the worst that I've ever experienced."

Plussat: "It's Vegas, what's not t like!"
Miinukset: "Plane ride home after 4 nights in Vegas..."

Plussat: "Absolutely nothing."
Miinukset: "No flight attendant came during the entire course of the flight, even after I had pressed the button for one. One flight attendant was extremely hostile. Horrible experiencing flying to Vancouver from Vegas."

Miinukset: "There was a very long line to check in, the gate was changed prior to the flight, we couldn't get to the gate because the doors were locked, we had to stand there waiting for 30 minutes, and the flight was delayed by 90 minutes"

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Miinukset: "Disgustlingly rowdy, drunk, loud, and vulgar passengers unchecked by the flight crew."

Plussat: "Nothing. I spent the whole 5+ hour flight cursing (in my mind) the entire Air Canada executive team. This was my first, and will be my last trip on this horrible airline."
Miinukset: "Not enough leg room. I'm assuming that all Air Canada executives are either very short people, or they've never tested their product. I've never flown on such an absurdly uncomfortable airline seat configuration, and I fly over 100,000 miles a year worldwide (including discount airlines in China!). If you have long legs, and your flight is more that two hours, DO NOT fly Air Canada Rouge. You've been warned!"

Miinukset: "When I am willing to purchase overpriced food on a plane, please at least have what I would like from the menu. On my flight to Canada and from Canada to Las Vegas I ordered food and had to settle on what they had available because I was so hungry. As soon as I asked for food, the crew should know what is and isn't available. Food was ok, whoever shot the pictures for the menu did a fantastic job of making it look good. Chicken wrap was good."

Plussat: "Crew were nice."
Miinukset: "I had a window seat and there really wasn't a lot of leg room because of how the body of the plane curves. Food was ok. Not a lot of elbow room to eat."

Plussat: "It got to Vegas on time and my luggage was there, too."
Miinukset: "Rouge has less space per person than Spirit. I never thought that could be possible."

Plussat: "I had leg room where I was seated. Short flight."
Miinukset: "I had to be moved a second time during my travel. No entertainment. So far, the most uncomfortable connection Ive had in my trip. The emergency door i was sitting next to was leaking water, which kinda worried me."

Miinukset: "Kayak failed to notify us of a change in our flight of four hours and change of route"

Plussat: "The personnel were pleasant and efficient."
Miinukset: "AC Rouge domestic flight was horrible. Tiny seats that reclined about 1.5 inches jammed together. Not that size plane's original configuration I'm sure. Absolutely miserable. The personnel were all very nice and competent--I felt sorry for them having to work in such an environment. I've been in small African airline's planes which were small but not that uncomfortable."

Plussat: "Airline attendants were fantastic. Boarding was efficient. I never tried the food so I can't attest to that."
Miinukset: "Space was so cramped it was crazy - I had a prior Air Canada flight experience that was very comfortable, but if I was 6" taller in this flight I would have been pissed."

Miinukset: "Spending the entire flight with my knees wedged into the the back of the seat in front of me was painful. I'm 6'2" which is not unusually tall. So greedy and careless for Air Canada to put the seat rows so close, selling an extra row of seats while causing pain for all the tall passengers."

Plussat: "I liked the flight"
Miinukset: "There was no space around your seats No free food or snacks offered, just soft drinks No big screens for watching movies Not enough bathrooms"

Plussat: "The flight was on time and efficient"
Miinukset: "The seats have gotten so small and the rows are so close together that you feel like so many sardines in a can. The airlines have added extra rows to these planes to increase their revenues at the expense of the customer."

Plussat: "food and beverage service"
Miinukset: "Lack of organization at boarding; zones need to line up in specific areas and board sequentially. Boarding was chaos."

Miinukset: "No leg room, no tv's and no chargers."

Plussat: "Food was good."
Miinukset: "I've never experienced an international flight with so many children who were up until all hours running up and down the aisles. 2 of the people in my group sat in front of two older children (ages 12 & 10, about) who kept kicking their seats. Eventually, they told the father, who separated the girls, but was just as antsy as his daughters. All lights were left on, making sleeping impossible. The crew took FOREVER bringing food and drinks out. The plane was so disgustingly messy - it looked like a small explosion happened on the plane. It was hot and uncomfortable. The flight experience made us nervous for what to expect in Greece when we arrived. Luckily, Greece was cleaner than the flight."

Plussat: "Attractive and competent flight attendants What a soft landing"
Miinukset: "Water tasted off Leg room inadequate for 6'1" person French safety demonstration Restrictions around wearing headphones"

Plussat: "Plane was on time and flight was comfortable."
Miinukset: "There was no free food - that would be impossible in Europe."

Plussat: "I wish I would have been entitled to check at least 1 luggage without a charge"
Miinukset: "The staff was friendly"

Miinukset: "Not offered earphones"

Miinukset: "There was no TV on plane , the seats uncomfortable"

Plussat: "They were on time. We weren't told of any mechanical issues with the plane that could cause delays. Stewardess were helpful and courteous."
Miinukset: "Nothing."

Plussat: "Clean airplane Helpful crew Overall great experience"

Plussat: "Fast and easy check in"

Plussat: "Nothing"
Miinukset: "The security at the airport kept calling me a prostitute and verbally harassed me at the secondary inspection room. They looked down on my because I'm an orphan. Plus my luggage got lost as soon as I landed on Vegas, the staff were rude to me and gave me attitude."

Miinukset: "Bought this trip last minute as I had a meeting to get to the next morning and there had been an issue with my other flight. Arrived early for the flight at 6am in the morning and was told it wasn't going until 2.40pm that afternoon because of a maintenance issue. Was not notified, air canada said it was a non refundable ticket and I missed my meeting. Terrible service and they were not flexible at all. Only bought this new ticket because my existing ticket was not able to get me to my meeting on time, so it was a complete waste of money"

Plussat: "I haven't flown in a while and used the USB and 120V outlet with was supplied."
Miinukset: "As the plane was changed, I needed to check my carryon bag as there wasn't enough space available."

Miinukset: "To have to pay for entertainment"

Miinukset: "Time it took to board"

Plussat: "no entertainment no food (or to pay snacks , but cannot call that food ) seat designed for kids price average , even not cheap"

Miinukset: "I have nothing to say about the flight, was good enough."

Miinukset: "Overall good"

Miinukset: "Media player change wasn't advertised"

Plussat: "good flight, no issues. Enthusiastic Air Canada rouge staff."

Miinukset: "The overhead storage was the smallest I've ever seen. My bag that always fits in any other flight had to be checked-in.,"

Plussat: "Not much -- the crew was nice but the flight left almost 2 hrs late and the cabin was very warm."
Miinukset: "See above"

Plussat: "The staff was friendly. The even though the plane departed late, the pilot made up time, and we arrived at the destination as scheduled."
Miinukset: "The aircraft they use or this flight is old and small. There is no leg room. There is also a control panel on each seat panel that has a flight attendant call button and an overhead light control. It is virtually impossible to keep from inadvertently hitting them. All this makes for an uncomfortable travel experience. Especially since this flight is nearly 5 hours long. I will do my best to avoid Air Canada Rougen the future."

Plussat: "Friendly service. Nice amenities."
Miinukset: "Food was subpar. They ran out of the menu item I wanted."

Plussat: "Smooth and on time. Girls at the counter to check in are very helpful and nice."

Miinukset: "Deeply disappointed !! Wenqiao yu 001 6263840906"

Plussat: "Crew was quite helpful."
Miinukset: "Please serve some snacks in the flight. Only drinks were offered..."

Miinukset: "The seat felt like there was no cushion at all."